-
1
-
-
11244285202
-
An integrated model of attitude and affect: Theoretical foundation and an empirical investigation
-
Agarwal, J. and Malhotra, N.K. (2005), "An integrated model of attitude and affect: theoretical foundation and an empirical investigation", Journal of Business Research, Vol. 58 No. 4, pp. 483-98.
-
(2005)
Journal of Business Research
, vol.58
, Issue.4
, pp. 483-98
-
-
Agarwal, J.1
Malhotra, N.K.2
-
2
-
-
0031489305
-
Interactive home shopping: Consumer, retailer, and manufacturer incentives to participate in electronic marketplaces
-
Alba, J., Lynch, J., Weitz, B. and Janiszewski, C. (1997), "Interactive home shopping: consumer, retailer, and manufacturer incentives to participate in electronic marketplaces", Journal of Marketing, Vol. 61 No. 3, pp. 38-53.
-
(1997)
Journal of Marketing
, vol.61
, Issue.3
, pp. 38-53
-
-
Alba, J.1
Lynch, J.2
Weitz, B.3
Janiszewski, C.4
-
3
-
-
33947578062
-
Customer satisfaction and word-of mouth
-
Anderson, E.W. (1998), "Customer satisfaction and word-of mouth", Journal of Service Research, Vol. 1 No. 1, pp. 5-17.
-
(1998)
Journal of Service Research
, vol.1
, Issue.1
, pp. 5-17
-
-
Anderson, E.W.1
-
4
-
-
41649112685
-
Structural equation modelling in practice: A review and recommended two-step approach
-
Anderson, J.C. and Gerbing, D.W. (1988), "Structural equation modelling in practice: a review and recommended two-step approach", Psychological Bulletin, Vol. 103, pp. 411-23.
-
(1988)
Psychological Bulletin
, vol.103
, pp. 411-23
-
-
Anderson, J.C.1
Gerbing, D.W.2
-
5
-
-
0001728801
-
Role of product-related conversations in the diffusion of a new product
-
Arndt, J.A. (1967), "Role of product-related conversations in the diffusion of a new product", Journal of Marketing Research, Vol. 4 No. 3, pp. 291-5.
-
(1967)
Journal of Marketing Research
, vol.4
, Issue.3
, pp. 291-5
-
-
Arndt, J.A.1
-
6
-
-
1842810690
-
Selective processes in word-of-mouth
-
Arndt, J.A. (1968), "Selective processes in word-of-mouth", Journal of Advertising Research, Vol. 8, pp. 19-22.
-
(1968)
Journal of Advertising Research
, vol.8
, pp. 19-22
-
-
Arndt, J.A.1
-
7
-
-
12344274469
-
Customer delight in a retail context: Investigating delightful and terrible shopping experiences
-
Arnold, M.J., Reynolds, K.E., Ponder, N. and Lueg, J.E. (2005), "Customer delight in a retail context: investigating delightful and terrible shopping experiences", Journal of Business Research, Vol. 58 No. 6, pp. 1132-56.
-
(2005)
Journal of Business Research
, vol.58
, Issue.6
, pp. 1132-56
-
-
Arnold, M.J.1
Reynolds, K.E.2
Ponder, N.3
Lueg, J.E.4
-
8
-
-
21344485409
-
Work and/or fun: Measuring hedonic and utilitarian shopping value
-
Babin, B.J., Darden, W.R. and Griffin, M. (1994), "Work and/or fun: measuring hedonic and utilitarian shopping value", Journal of Consumer Research, Vol. 20 No. 4, pp. 644-56.
-
(1994)
Journal of Consumer Research
, vol.20
, Issue.4
, pp. 644-56
-
-
Babin, B.J.1
Darden, W.R.2
Griffin, M.3
-
9
-
-
0001427667
-
An experimental approach to making retail store environmental decisions
-
Winter
-
Baker, J., Grewal, D. and Levy, M. (1992), "An experimental approach to making retail store environmental decisions", Journal of Retailing, Vol. 68, Winter, pp. 445-60.
-
(1992)
Journal of Retailing
, vol.68
, pp. 445-60
-
-
Baker, J.1
Grewal, D.2
Levy, M.3
-
10
-
-
53349142499
-
A strategic analysis of electronic marketplaces
-
september
-
Bakos, J.Y. (1991), "A strategic analysis of electronic marketplaces", MIS Quarterly, Vol. 15, September, pp. 295-310.
-
(1991)
MIS Quarterly
, vol.15
, pp. 295-310
-
-
Bakos, J.Y.1
-
11
-
-
0031362920
-
Reducing buyer search costs: Implications for electronic marketplaces
-
December
-
Bakos, J.Y. (1997), "Reducing buyer search costs: implications for electronic marketplaces", Management Science, Vol. 43, December, pp. 1676-92.
-
(1997)
Management Science
, vol.43
, pp. 1676-92
-
-
Bakos, J.Y.1
-
12
-
-
84960565609
-
A simple model of herd behaviour
-
Banerjee, A. (1992), "A simple model of herd behaviour", Quarterly Journal of Economics, Vol. 110, pp. 797-817.
-
(1992)
Quarterly Journal of Economics
, vol.110
, pp. 797-817
-
-
Banerjee, A.1
-
13
-
-
0000487519
-
The economics of rumours
-
Banerjee, A. (1993), "The economics of rumours", Review of Economic Studies, Vol. 60, pp. 309-27.
-
(1993)
Review of Economic Studies
, vol.60
, pp. 309-27
-
-
Banerjee, A.1
-
14
-
-
0347389698
-
Developing a typology of affective responses to advertising: A test of validity and reliability
-
Spring
-
Batra, R. and Holbrook, M.B. (1990), "Developing a typology of affective responses to advertising: a test of validity and reliability", Psychology and Marketing, Vol. 7, Spring, pp. 11-25.
-
(1990)
Psychology and Marketing
, vol.7
, pp. 11-25
-
-
Batra, R.1
Holbrook, M.B.2
-
15
-
-
0002494117
-
External search effort: An investigation across several product categories
-
June
-
Beatty, S.A. and Smith, S.M. (1987), "External search effort: an investigation across several product categories", Journal of Consumer Research, Vol. 14, June, pp. 83-95.
-
(1987)
Journal of Consumer Research
, vol.14
, pp. 83-95
-
-
Beatty, S.A.1
Smith, S.M.2
-
16
-
-
84867973432
-
Trustworthiness in electronic commerce: The role of privacy, security, and site attributes
-
Belanger, F., Hiller, J.S. and Smith, W.J. (2002), "Trustworthiness in electronic commerce: the role of privacy, security, and site attributes", The Journal of Strategic Information Systems, Vol. 11 No. 3/4, pp. 245-70.
-
(2002)
The Journal of Strategic Information Systems
, vol.11
, Issue.3-4
, pp. 245-70
-
-
Belanger, F.1
Hiller, J.S.2
Smith, W.J.3
-
17
-
-
27744568768
-
A theory of fads, fashions, custom and cultural change as information cascades
-
Bikhchandani, S.D., Hirshleifer, D. and Welch, I. (1992), "A theory of fads, fashions, custom and cultural change as information cascades", Journal of Political Economy, Vol. 100, pp. 992-1026.
-
(1992)
Journal of Political Economy
, vol.100
, pp. 992-1026
-
-
Bikhchandani, S.D.1
Hirshleifer, D.2
Welch, I.3
-
18
-
-
0002228350
-
The shopping mall as consumer habitat
-
Bloch, P.H., Ridgway, N.M. and Dawson, S.A. (1994), "The shopping mall as consumer habitat", Journal of Retailing, Vol. 70 No. 1, pp. 23-42.
-
(1994)
Journal of Retailing
, vol.70
, Issue.1
, pp. 23-42
-
-
Bloch, P.H.1
Ridgway, N.M.2
Dawson, S.A.3
-
19
-
-
0000947447
-
Determinants of word-of-mouth communications during consumption
-
in Sherry, J. and Stemthal, B. (Eds), Association for Consumer Research, Provo, UT
-
Bone, P.F. (1992), "Determinants of word-of-mouth communications during consumption", in Sherry, J. and Stemthal, B. (Eds), Advances in Consumer Research, Vol. 19, Association for Consumer Research, Provo, UT, pp. 579-83.
-
(1992)
Advances in Consumer Research
, vol.19
, pp. 579-83
-
-
Bone, P.F.1
-
20
-
-
70349367350
-
Social ties and word-of-mouth referral behaviour
-
Brown, J.J. and Reingen, P.H. (1987), "Social ties and word-of-mouth referral behaviour", Journal of Consumer Research, Vol. 14 No. 3, pp. 50-62.
-
(1987)
Journal of Consumer Research
, vol.14
, Issue.3
, pp. 50-62
-
-
Brown, J.J.1
Reingen, P.H.2
-
21
-
-
84986149637
-
Exploring web users' optimal flow experiences
-
Chen, H., Wigand, R.T. and Nilan, M. (2000), "Exploring web users' optimal flow experiences", Information Technology & People, Vol. 13 No. 4, pp. 267-79.
-
(2000)
Information Technology and People
, vol.13
, Issue.4
, pp. 267-79
-
-
Chen, H.1
Wigand, R.T.2
Nilan, M.3
-
22
-
-
0035691263
-
Hedonic and utilitarian motivations for online retail shopping behaviour
-
Childers, T.L., Carr, C.L., Peck, J. and Carson, S. (2001), "Hedonic and utilitarian motivations for online retail shopping behaviour", Journal of Retailing, Vol. 77 No. 4, pp. 511-39.
-
(2001)
Journal of Retailing
, vol.77
, Issue.4
, pp. 511-39
-
-
Childers, T.L.1
Carr, C.L.2
Peck, J.3
Carson, S.4
-
23
-
-
0000793675
-
Attitude, affect and consumer behaviour
-
in Moore, B.S. and Isen, A.M. (Eds), Cambridge University Press, New York, NY
-
Cohen, J.B. (1990), "Attitude, affect and consumer behaviour", in Moore, B.S. and Isen, A.M. (Eds), Affect and Social Behavior, Cambridge University Press, New York, NY, pp. 152-206.
-
(1990)
Affect and Social Behavior
, pp. 152-206
-
-
Cohen, J.B.1
-
24
-
-
0000724127
-
Affect and consumer behavior
-
in Robertson, T.S. and Kassarjian, H.H. (Eds), Prentice-Hall, Englewood Cliffs, NJ
-
Cohen, J.B. and Areni, C.S. (1991), "Affect and consumer behavior", in Robertson, T.S. and Kassarjian, H.H. (Eds), Handbook of Consumer Behavior, Prentice-Hall, Englewood Cliffs, NJ, pp. 188-240.
-
(1991)
Handbook of Consumer Behavior
, pp. 188-240
-
-
Cohen, J.B.1
Areni, C.S.2
-
25
-
-
33748953752
-
Brand community of convenience products: New forms of customer empowerment - the case of My Nutella The Community
-
Cova, B. and Pace, S. (2006), "Brand community of convenience products: new forms of customer empowerment - the case of 'My Nutella The Community'", European Journal of Marketing, Vol. 40 No. 9/10, pp. 1087-105.
-
(2006)
European Journal of Marketing
, vol.40
, Issue.9-10
, pp. 1087-105
-
-
Cova, B.1
Pace, S.2
-
26
-
-
0011534815
-
Exploring the concept of affective quality: Expanding the concept of retail personality
-
Darden, W.R. and Babin, B.J. (1994), "Exploring the concept of affective quality: expanding the concept of retail personality", Journal of Business Research, Vol. 29, pp. 101-9.
-
(1994)
Journal of Business Research
, vol.29
, pp. 101-9
-
-
Darden, W.R.1
Babin, B.J.2
-
27
-
-
0001285181
-
Shopping motives, emotional states, and retail outcomes
-
Winter
-
Dawson, S., Bloch, P.H. and Ridgeway, N.M. (1990), "Shopping motives, emotional states, and retail outcomes", Journal of Retailing, Vol. 66, Winter, pp. 408-27.
-
(1990)
Journal of Retailing
, vol.66
, pp. 408-27
-
-
Dawson, S.1
Bloch, P.H.2
Ridgeway, N.M.3
-
28
-
-
23744444726
-
-
Routledge, New York, NY
-
Dennis, E., Fenech, T. and Merrilees, B. (2004), e-Retailing, Routledge, New York, NY.
-
(2004)
E-Retailing
-
-
Dennis, E.1
Fenech, T.2
Merrilees, B.3
-
29
-
-
0001951371
-
Store atmosphere: An environmental psychology approach
-
Spring
-
Donovan, R.J. and Rossiter, J.R. (1982), "Store atmosphere: an environmental psychology approach", Journal of Retailing, Vol. 58, Spring, pp. 34-57.
-
(1982)
Journal of Retailing
, vol.58
, pp. 34-57
-
-
Donovan, R.J.1
Rossiter, J.R.2
-
30
-
-
0000672704
-
Store atmosphere and purchasing behaviour
-
Donovan, R.J., Rossiter, J.R., Marcoolyn, G. and Nesdale, A. (1994), "Store atmosphere and purchasing behaviour", Journal of Retailing, Vol. 70 No. 3, pp. 283-94.
-
(1994)
Journal of Retailing
, vol.70
, Issue.3
, pp. 283-94
-
-
Donovan, R.J.1
Rossiter, J.R.2
Marcoolyn, G.3
Nesdale, A.4
-
31
-
-
33845895172
-
Customer tenure, recommendation and switching
-
East, R., Lomax, W. and Narain, R. (2001), "Customer tenure, recommendation and switching", Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behaviour, Vol. 14 No. 1, pp. 46-54.
-
(2001)
Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behaviour
, vol.14
, Issue.1
, pp. 46-54
-
-
East, R.1
Lomax, W.2
Narain, R.3
-
32
-
-
0010514320
-
Atmospheric qualities of online retailing: A conceptual model and implications
-
Eroglu, S.A., Machleit, K.A. and Davis, L.M. (2001), "Atmospheric qualities of online retailing: a conceptual model and implications", Journal of Business Research, Vol. 54, pp. 177-84.
-
(2001)
Journal of Business Research
, vol.54
, pp. 177-84
-
-
Eroglu, S.A.1
Machleit, K.A.2
Davis, L.M.3
-
33
-
-
0037274423
-
Empirical testing of a model of online store atmospherics and shopper responses
-
Eroglu, S.A., Machleit, K.A. and Davis, L.A. (2003), "Empirical testing of a model of online store atmospherics and shopper responses", Psychology and Marketing, Vol. 20 No. 2, pp. 139-50.
-
(2003)
Psychology and Marketing
, vol.20
, Issue.2
, pp. 139-50
-
-
Eroglu, S.A.1
Machleit, K.A.2
Davis, L.A.3
-
34
-
-
7044222566
-
E-satisfaction: A re-examination
-
Evanschitzky, H., Iyer, G.R., Hesse, J. and Ahlert, D. (2004), "E-satisfaction: a re-examination", Journal of Retailing, Vol. 80 No. 3, pp. 239-47.
-
(2004)
Journal of Retailing
, vol.80
, Issue.3
, pp. 239-47
-
-
Evanschitzky, H.1
Iyer, G.R.2
Hesse, J.3
Ahlert, D.4
-
35
-
-
0001624114
-
Word-of-mouth effects in professional services buyer behaviour
-
File, K.M., Cermak, D.S.P. and Prince, R.A. (1994), "Word-of-mouth effects in professional services buyer behaviour", The Service Industries Journal, Vol. 14 No. 3, pp. 301-14.
-
(1994)
The Service Industries Journal
, vol.14
, Issue.3
, pp. 301-14
-
-
File, K.M.1
Cermak, D.S.P.2
Prince, R.A.3
-
36
-
-
0000009769
-
Evaluating structural equation models with unobservable variables and measurement error
-
Fornell, C. and Larcker, D.F. (1981), "Evaluating structural equation models with unobservable variables and measurement error", Journal of Marketing Research, Vol. 18 No. 1, pp. 39-51.
-
(1981)
Journal of Marketing Research
, vol.18
, Issue.1
, pp. 39-51
-
-
Fornell, C.1
Larcker, D.F.2
-
37
-
-
0028839856
-
Word-of-mouth communication: Causes and consequences
-
Gelb, B. and Johnson, M. (1995), "Word-of-mouth communication: causes and consequences", Journal of Health Care Marketing, Vol. 15 No. 3, pp. 54-8.
-
(1995)
Journal of Health Care Marketing
, vol.15
, Issue.3
, pp. 54-8
-
-
Gelb, B.1
Johnson, M.2
-
38
-
-
1842854581
-
Internet retailing: Enablers, limiters and market consequences
-
Grewal, D., Iyer, G.R. and Levy, M. (2004), "Internet retailing: enablers, limiters and market consequences", Journal of Business Research, Vol. 57 No. 7, p. 703.
-
(2004)
Journal of Business Research
, vol.57
, Issue.7
, pp. 703
-
-
Grewal, D.1
Iyer, G.R.2
Levy, M.3
-
39
-
-
0001559313
-
Effects of word-of-mouth and product attribute information on persuasion: An accessibility-diagnosticity perspective
-
March
-
Herr, P.M., Kardes, F.R. and Kim, J. (1991), "Effects of word-of-mouth and product attribute information on persuasion: an accessibility-diagnosticity perspective", Journal of Consumer Research, Vol. 17, March, pp. 454-62.
-
(1991)
Journal of Consumer Research
, vol.17
, pp. 454-62
-
-
Herr, P.M.1
Kardes, F.R.2
Kim, J.3
-
40
-
-
67650706330
-
Cut-off criteria for fit indices in covariance structure analysis: Conventional criteria versus new alternatives
-
Hu, L.-T. and Bentler, P.M. (1999), "Cut-off criteria for fit indices in covariance structure analysis: conventional criteria versus new alternatives", Structural Equation Modelling: A Multidisciplinary Journal, Vol. 6 No. 1, pp. 1-55.
-
(1999)
Structural Equation Modelling: A Multidisciplinary Journal
, vol.6
, Issue.1
, pp. 1-55
-
-
Hu, L.-T.1
Bentler, P.M.2
-
41
-
-
18844452139
-
Measurement of service quality in internet delivered services: The development and validation of an instrument
-
Jayawardhena, C. (2004a), "Measurement of service quality in internet delivered services: the development and validation of an instrument", Journal of Marketing Management, Vol. 20 Nos 1/2, pp. 185-209.
-
(2004)
Journal of Marketing Management
, vol.20
, Issue.2
, pp. 185-209
-
-
Jayawardhena, C.1
-
42
-
-
2442448472
-
The hierarchical influence of personal values on e-shopping attitude and behaviour
-
Jayawardhena, C. (2004b), "The hierarchical influence of personal values on e-shopping attitude and behaviour", Internet Research: Electronic Networking Applications and Policy, Vol. 14 No. 2, pp. 127-42.
-
(2004)
Internet Research: Electronic Networking Applications and Policy
, vol.14
, Issue.2
, pp. 127-42
-
-
Jayawardhena, C.1
-
43
-
-
1842854585
-
E-tailers versus retailers: Which factors determine consumer preferences?
-
Keen, C., Wetzelsb, M., de Ruyter, K. and Feinberg, R. (2004), "E-tailers versus retailers: which factors determine consumer preferences?", Journal of Business Research, Vol. 57 No. 7, pp. 685-704.
-
(2004)
Journal of Business Research
, vol.57
, Issue.7
, pp. 685-704
-
-
Keen, C.1
Wetzelsb, M.2
de Ruyter, K.3
Feinberg, R.4
-
45
-
-
0013382873
-
Consumer behaviour in web-based commerce: An empirical study
-
Koufaris, M., Kambil, A. and LaBarbera, P.A. (2001/2002), "Consumer behaviour in web-based commerce: an empirical study", International Journal of Electronic Commerce, Vol. 6 No. 2, pp. 131-54.
-
(2001)
International Journal of Electronic Commerce
, vol.6
, Issue.2
, pp. 131-54
-
-
Koufaris, M.1
Kambil, A.2
Labarbera, P.A.3
-
46
-
-
0036003878
-
The field behind the screen: Using netnography for marketing research in online communities
-
Kozinets, R.V. (2002), "The field behind the screen: using netnography for marketing research in online communities", Journal of Marketing Research, Vol. 39 No. 1, pp. 61-71.
-
(2002)
Journal of Marketing Research
, vol.39
, Issue.1
, pp. 61-71
-
-
Kozinets, R.V.1
-
47
-
-
8644286866
-
Importance of fear in the case of genetically modified food
-
Laros, F. and Steenkamp, J.-B. (2004), "Importance of fear in the case of genetically modified food", Psychology and Marketing, Vol. 21 No. 11, pp. 889-908.
-
(2004)
Psychology and Marketing
, vol.21
, Issue.11
, pp. 889-908
-
-
Laros, F.1
Steenkamp, J.-B.2
-
48
-
-
0038122475
-
-
in Evans, K. and Scheer, L. (Eds), 2002 Marketing Educators' Conference: Marketing Theory and Applications
-
Loiacono, E.T., Watson, R.T. and Goodhue, D.L. (2002), "WEBQUAL: a measure of web site quality", in Evans, K. and Scheer, L. (Eds), 2002 Marketing Educators' Conference: Marketing Theory and Applications, Vol. 13, pp. 432-7.
-
(2002)
WEBQUAL: A Measure of Web Site Quality
, vol.13
, pp. 432-7
-
-
Loiacono, E.T.1
Watson, R.T.2
Goodhue, D.L.3
-
49
-
-
33646528735
-
Customer self-efficacy and response to service
-
McKee, D., Simmers, C.S. and Licata, J. (2006), "Customer self-efficacy and response to service", Journal of Service Research, Vol. 8 No. 3, pp. 207-21.
-
(2006)
Journal of Service Research
, vol.8
, Issue.3
, pp. 207-21
-
-
McKee, D.1
Simmers, C.S.2
Licata, J.3
-
50
-
-
0034239020
-
Describing and measuring emotional response to shopping experience
-
Machleit, K.A. and Eroglu, S.A. (2000), "Describing and measuring emotional response to shopping experience", Journal of Business Research, Vol. 49, pp. 101-11.
-
(2000)
Journal of Business Research
, vol.49
, pp. 101-11
-
-
Machleit, K.A.1
Eroglu, S.A.2
-
51
-
-
21344486274
-
Assessing the dimensionality and structure of the consumption experience: Evaluation, feeling and satisfaction
-
December
-
Mano, H. and Oliver, R.L. (1993), "Assessing the dimensionality and structure of the consumption experience: evaluation, feeling and satisfaction", Journal of Consumer Research, Vol. 20, December, pp. 451-66.
-
(1993)
Journal of Consumer Research
, vol.20
, pp. 451-66
-
-
Mano, H.1
Oliver, R.L.2
-
52
-
-
0013010572
-
Service recovery's influence on consumer satisfaction, positive word-of-mouth, and purchase intentions
-
Maxham, J.G. III (2001), "Service recovery's influence on consumer satisfaction, positive word-of-mouth, and purchase intentions", Journal of Business Research, Vol. 54 No. 1, pp. 11-23.
-
(2001)
Journal of Business Research
, vol.54
, Issue.1
, pp. 11-23
-
-
Maxham III, J.G.1
-
53
-
-
0002852072
-
Consumer perceptions of interpersonal equity and satisfaction in transactions: A field survey approach
-
April
-
Oliver, R.L. and Swan, J.E. (1989), "Consumer perceptions of interpersonal equity and satisfaction in transactions: a field survey approach", Journal of Marketing, Vol. 53, April, pp. 21-35.
-
(1989)
Journal of Marketing
, vol.53
, pp. 21-35
-
-
Oliver, R.L.1
Swan, J.E.2
-
54
-
-
20444499779
-
E-S-QUAL: A multiple item scale for assessing electronic service quality
-
Parasuraman, A., Zeithaml, V.A. and Malhotra, A. (2005), "E-S-QUAL: a multiple item scale for assessing electronic service quality", Journal of Service Research, Vol. 7 No. 3, pp. 213-33.
-
(2005)
Journal of Service Research
, vol.7
, Issue.3
, pp. 213-33
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Malhotra, A.3
-
55
-
-
24944574489
-
On-line product presentation: Effects on mood, perceived risk, and purchase intention
-
Park, J., Lennon, S.J. and Stoel, L. (2005), "On-line product presentation: effects on mood, perceived risk, and purchase intention", Psychology and Marketing, Vol. 22 No. 9, pp. 695-719.
-
(2005)
Psychology and Marketing
, vol.22
, Issue.9
, pp. 695-719
-
-
Park, J.1
Lennon, S.J.2
Stoel, L.3
-
56
-
-
0042568093
-
The consumer benefits and problems in the electronic grocery store
-
Raijas, A. (2002), "The consumer benefits and problems in the electronic grocery store", Journal of Retailing and Consumer Services, Vol. 9 No. 2, pp. 107-13.
-
(2002)
Journal of Retailing and Consumer Services
, vol.9
, Issue.2
, pp. 107-13
-
-
Raijas, A.1
-
57
-
-
0003085232
-
What makes users revisit a web site?
-
Rice, M. (2002), "What makes users revisit a web site?", Marketing News, Vol. 31 No. 6, p. 12.
-
(2002)
Marketing News
, vol.31
, Issue.6
, pp. 12
-
-
Rice, M.1
-
58
-
-
21744438808
-
Measuring emotions in the consumption experience
-
Richins, M.L. (1997), "Measuring emotions in the consumption experience", Journal of Consumer Research, Vol. 24 No. 3, pp. 127-46.
-
(1997)
Journal of Consumer Research
, vol.24
, Issue.3
, pp. 127-46
-
-
Richins, M.L.1
-
59
-
-
0003341834
-
After the new wears off: The temporal context of product involvement
-
September
-
Richins, M.L. and Bloch, P.H. (1986), "After the new wears off: the temporal context of product involvement", Journal of Consumer Research, Vol. 43, September, pp. 280-5.
-
(1986)
Journal of Consumer Research
, vol.43
, pp. 280-5
-
-
Richins, M.L.1
Bloch, P.H.2
-
61
-
-
20444445665
-
The influence of flow on hedonic and utilitarian shopping value
-
Sénécal, S., Gharbi, J.-E. and Nantel, J. (2002), "The influence of flow on hedonic and utilitarian shopping value", Advances in Consumer Research, Vol. 29, pp. 483-4.
-
(2002)
Advances in Consumer Research
, vol.29
, pp. 483-4
-
-
Gharbi, J.-E.1
Nantel, J.2
-
62
-
-
0032020074
-
The hierarchical influence of personal values on mall shopping attitude and behaviour
-
Shim, S. and Eastlick, M.A. (1998), "The hierarchical influence of personal values on mall shopping attitude and behaviour", Journal of Retailing, Vol. 74 No. 1, pp. 139-52.
-
(1998)
Journal of Retailing
, vol.74
, Issue.1
, pp. 139-52
-
-
Shim, S.1
Eastlick, M.A.2
-
63
-
-
0038393522
-
An online prepurchase intentions model: The role of intention to search
-
Shim, S., Eastlick, M.A., Lotz, S.L. and Warrington, P. (2001), "An online prepurchase intentions model: the role of intention to search", Journal of Retailing, Vol. 77, pp. 397-416.
-
(2001)
Journal of Retailing
, vol.77
, pp. 397-416
-
-
Shim, S.1
Eastlick, M.A.2
Lotz, S.L.3
Warrington, P.4
-
64
-
-
4444249215
-
Flow and internet shopping behaviour: A conceptual model and research propositions
-
Smith, D.N. and Sivakumar, K. (2004), "Flow and internet shopping behaviour: a conceptual model and research propositions", Journal of Business Research, Vol. 57 No. 10, pp. 1199-215.
-
(2004)
Journal of Business Research
, vol.57
, Issue.10
, pp. 1199-215
-
-
Smith, D.N.1
Sivakumar, K.2
-
65
-
-
0010069489
-
Shopping choices: The case of mall choice
-
in Holman, R. and Solomon, M. (Eds), Association for Consumer Research, Provo, UT
-
Stoltman, J.J., Gentry, J.W. and Anglin, K.A. (1991), "Shopping choices: the case of mall choice", in Holman, R. and Solomon, M. (Eds), Advances in Consumer Research, Vol. 18, Association for Consumer Research, Provo, UT, pp. 434-40.
-
(1991)
Advances in Consumer Research
, vol.18
, pp. 434-40
-
-
Stoltman, J.J.1
Gentry, J.W.2
Anglin, K.A.3
-
66
-
-
0000482433
-
E-satisfaction: An initial examination
-
Szymanski, D.M. and Hise, R.T. (2000), "E-satisfaction: an initial examination", Journal of Retailing, Vol. 76 No. 3, pp. 309-22.
-
(2000)
Journal of Retailing
, vol.76
, Issue.3
, pp. 309-22
-
-
Szymanski, D.M.1
Hise, R.T.2
-
67
-
-
0030551803
-
Price search in retail grocery markets
-
Urbany, J.E., Dickson, P. and Kalapurakal, R. (1996), "Price search in retail grocery markets", Journal of Marketing, Vol. 60 No. 2, pp. 90-104.
-
(1996)
Journal of Marketing
, vol.60
, Issue.2
, pp. 90-104
-
-
Urbany, J.E.1
Dickson, P.2
Kalapurakal, R.3
-
68
-
-
0032162231
-
Excitement at the mall: Determinants and effects on shopping response
-
Wakefield, K.L. and Baker, J. (1998), "Excitement at the mall: determinants and effects on shopping response", Journal of Retailing, Vol. 74 No. 4, pp. 515-31.
-
(1998)
Journal of Retailing
, vol.74
, Issue.4
, pp. 515-31
-
-
Wakefield, K.L.1
Baker, J.2
-
69
-
-
84948482613
-
The importance of servicescapes in leisure service settings
-
Wakefield, K.L. and Blodgett, J.G. (1994), "The importance of servicescapes in leisure service settings", Journal of Services Marketing, Vol. 8 No. 3, pp. 66-76.
-
(1994)
Journal of Services Marketing
, vol.8
, Issue.3
, pp. 66-76
-
-
Wakefield, K.L.1
Blodgett, J.G.2
-
70
-
-
0000922949
-
Product/consumption-based affective response and postpurchase processes
-
August
-
Westbrook, R.A. (1987), "Product/consumption-based affective response and postpurchase processes", Journal of Marketing Research, Vol. 24, August, pp. 258-70.
-
(1987)
Journal of Marketing Research
, vol.24
, pp. 258-70
-
-
Westbrook, R.A.1
-
71
-
-
33748978818
-
Enhancing consumer empowerment
-
Wright, L.T., Newman, A. and Dennis, C. (2006), "Enhancing consumer empowerment", European Journal of Marketing, Vol. 40 No. 9/10, pp. 925-35.
-
(2006)
European Journal of Marketing
, vol.40
, Issue.9-10
, pp. 925-35
-
-
Wright, L.T.1
Newman, A.2
Dennis, C.3
-
72
-
-
0000544724
-
Measuring the involvement construct
-
Zaichkowsky, J.L. (1985), "Measuring the involvement construct", Journal of Consumer Research, Vol. 12, pp. 341-52.
-
(1985)
Journal of Consumer Research
, vol.12
, pp. 341-52
-
-
Zaichkowsky, J.L.1
-
73
-
-
0030096170
-
Good and bad shopping vibes: Spending and patronage satisfaction
-
Babin, B.J. and Darden, W.R. (1996), "Good and bad shopping vibes: spending and patronage satisfaction", Journal of Business Research, Vol. 35, pp. 201-6.
-
(1996)
Journal of Business Research
, vol.35
, pp. 201-6
-
-
Babin, B.J.1
Darden, W.R.2
-
74
-
-
23644449854
-
Male consumer decision-making styles
-
Bakewell, C. and Mitchell, V.-W. (2004), "Male consumer decision-making styles", International Review of Retail, Distribution and Consumer Research, Vol. 14 No. 2, pp. 223-40.
-
(2004)
International Review of Retail, Distribution and Consumer Research
, vol.14
, Issue.2
, pp. 223-40
-
-
Bakewell, C.1
Mitchell, V.-W.2
-
75
-
-
0012744422
-
Word-of-mouth effects on short-term and long-term product judgments
-
Bone, P.F. (1995), "Word-of-mouth effects on short-term and long-term product judgments", Journal of Business Research, Vol. 32, pp. 213-23.
-
(1995)
Journal of Business Research
, vol.32
, pp. 213-23
-
-
Bone, P.F.1
-
76
-
-
84925911322
-
The effect of positive and negative prior information on motion picture appreciation
-
Burzynski, M.H. and Bayer, D.J. (1977), "The effect of positive and negative prior information on motion picture appreciation", Journal of Social Psychology, Vol. 101, pp. 215-18.
-
(1977)
Journal of Social Psychology
, vol.101
, pp. 215-18
-
-
Burzynski, M.H.1
Bayer, D.J.2
-
77
-
-
0030527488
-
A measure of service quality for retail stores: Scale development and validation
-
Dabholkar, P.A., Thorpe, D.I. and Rentz, J.O. (1996), "A measure of service quality for retail stores: scale development and validation", Journal of the Academy of Marketing Science, Vol. 24 No. 1, pp. 3-16.
-
(1996)
Journal of the Academy of Marketing Science
, vol.24
, Issue.1
, pp. 3-16
-
-
Dabholkar, P.A.1
Thorpe, D.I.2
Rentz, J.O.3
-
78
-
-
0001308868
-
Play as a consumption experience: The role of emotions, performance and personality in enjoyment of games
-
September
-
Holbrook, M.B., Chestnut, R.W., Oliva, T.A. and Greenleaf, E.A. (1984), "Play as a consumption experience: the role of emotions, performance and personality in enjoyment of games", Journal of Consumer Research, Vol. 11, September, pp. 728-39.
-
(1984)
Journal of Consumer Research
, vol.11
, pp. 728-39
-
-
Holbrook, M.B.1
Chestnut, R.W.2
Oliva, T.A.3
Greenleaf, E.A.4
-
79
-
-
84986106204
-
Comparing respondents of e-mail and mail surveys: Understanding the implications of technology
-
Ranchhod, A. and Zhou, F. (2001), "Comparing respondents of e-mail and mail surveys: understanding the implications of technology", Marketing Intelligence & Planning, Vol. 19 No. 4, pp. 254-62.
-
(2001)
Marketing Intelligence and Planning
, vol.19
, Issue.4
, pp. 254-62
-
-
Ranchhod, A.1
Zhou, F.2
-
80
-
-
0036567901
-
Key dimensions of business-to-consumer web sites
-
Ranganathan, C. and Ganapathy, S. (2002), "Key dimensions of business-to-consumer web sites", Information & Management, Vol. 39 No. 6, pp. 457-65.
-
(2002)
Information and Management
, vol.39
, Issue.6
, pp. 457-65
-
-
Ranganathan, C.1
Ganapathy, S.2
-
81
-
-
0000245174
-
Analysis of referral networks in marketing: Methods and illustration
-
November
-
Reingen, P.H. and Kernan, J.B. (1986), "Analysis of referral networks in marketing: methods and illustration", Journal of Marketing Research, Vol. 23, November, pp. 370-8.
-
(1986)
Journal of Marketing Research
, vol.23
, pp. 370-8
-
-
Reingen, P.H.1
Kernan, J.B.2
-
82
-
-
51749085925
-
A description of the affective quality of environments
-
Russell, J.A. and Pratt, G. (1980), "A description of the affective quality of environments", Journal of Personality and Social Psychology, Vol. 38, pp. 311-26.
-
(1980)
Journal of Personality and Social Psychology
, vol.38
, pp. 311-26
-
-
Russell, J.A.1
Pratt, G.2
-
83
-
-
84986064573
-
An examination of the relationship between service quality, customer satisfaction and store loyalty
-
Sivadas, E. and Baker-Prewitt, J.L. (2000), "An examination of the relationship between service quality, customer satisfaction and store loyalty", International Journal of Retail & Distribution Management, Vol. 28 No. 2, pp. 73-82.
-
(2000)
International Journal of Retail and Distribution Management
, vol.28
, Issue.2
, pp. 73-82
-
-
Sivadas, E.1
Baker-Prewitt, J.L.2
-
84
-
-
0032383942
-
Assessing measurement invariance in cross-national consumer research
-
Steenkamp, J.B.E.M. and Baumgartner, H. (1998), "Assessing measurement invariance in cross-national consumer research", Journal of Consumer Research, Vol. 25 No. 1, pp. 78-91.
-
(1998)
Journal of Consumer Research
, vol.25
, Issue.1
, pp. 78-91
-
-
Steenkamp, J.B.E.M.1
Baumgartner, H.2
-
85
-
-
84990345546
-
Gender and multicultural issues in advertising: Stages on the research highway
-
Stern, B.B. (1999), "Gender and multicultural issues in advertising: stages on the research highway", Journal of Advertising, Vol. 28 No. 1, pp. 1-9.
-
(1999)
Journal of Advertising
, vol.28
, Issue.1
, pp. 1-9
-
-
Stern, B.B.1
-
86
-
-
0000455143
-
Postpurchase communications by consumers
-
Winter
-
Swan, J.E. and Oliver, R.L. (1989), "Postpurchase communications by consumers", Journal of Retailing, Vol. 65, Winter, pp. 516-33.
-
(1989)
Journal of Retailing
, vol.65
, pp. 516-33
-
-
Swan, J.E.1
Oliver, R.L.2
-
87
-
-
22444456294
-
Comparing the response rate, response speed and response quality of two methods of sending questionnaires: E-mail vs mail
-
Tse, A.C.B. (1998), "Comparing the response rate, response speed and response quality of two methods of sending questionnaires: e-mail vs mail", Journal of the Market Research Society, Vol. 40 No. 4, pp. 353-61.
-
(1998)
Journal of the Market Research Society
, vol.40
, Issue.4
, pp. 353-61
-
-
Tse, A.C.B.1
-
88
-
-
0002329579
-
A review and synthesis of the measurement invariance literature: Suggestions, practices, and recommendations for organizational research
-
Vandenberg, R.J. and Lance, C.E. (2000), "A review and synthesis of the measurement invariance literature: suggestions, practices, and recommendations for organizational research", Organizational Research Methods, Vol. 2, pp. 4-69.
-
(2000)
Organizational Research Methods
, vol.2
, pp. 4-69
-
-
Vandenberg, R.J.1
Lance, C.E.2
-
89
-
-
0038119511
-
ETailQ: Dimensionalising, measuring and predicting etail quality
-
Wolfinbarger, M. and Gilly, M.C. (2003), "eTailQ: dimensionalising, measuring and predicting etail quality", Journal of Retailing, Vol. 79, pp. 183-98.
-
(2003)
Journal of Retailing
, vol.79
, pp. 183-98
-
-
Wolfinbarger, M.1
Gilly, M.C.2
|