The effect of managerial practice on employee-perceived service quality: The role of emotional satisfaction

Managing Service Quality

Volumn 19, Issue 4, 2009, Pages 431-455

  Slåtten, Terje ^a  

^a INLAND NORWAY UNIVERSITY OF APPLIED SCIENCES   (Norway)

Author keywords

Customer satisfaction; Customer services quality; Leadership

Indexed keywords

EID: 70349642275     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520910971548     Document Type: Article

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