Going beyond technology: Knowledge sharing as a tool for enhancing customer-oriented attitudes

International Journal of Information Management

Volumn 29, Issue 5, 2009, Pages 353-361

  Reychav, Iris ^a   Weisberg, Jacob ^b  

^a HOLON INSTITUTE OF TECHNOLOGY   (Israel)

^b BAR ILAN UNIVERSITY   (Israel)

Author keywords

Customer oriented attitudes; Explicit knowledge sharing; Tacit knowledge sharing

Indexed keywords

KNOWLEDGE MANAGEMENT; PERSONNEL;

CUSTOMER ORIENTATION; CUSTOMER-ORIENTED ATTITUDES; EXPLICIT KNOWLEDGE; KNOWLEDGE-SHARING; LEVEL OF SERVICE; SHARE KNOWLEDGE; TACIT KNOWLEDGE; TELECOMMUNICATION COMPANIES;

SALES;

EID: 68949156346     PISSN: 02684012     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijinfomgt.2008.11.005     Document Type: Article

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