The pursuit of excellence in process thinking and customer relationship management

Journal of Personal Selling and Sales Management

Volumn 29, Issue 2, 2009, Pages 111-124

  Dickson, Peter R ^a   Lassar, Walfried M ^a,b   Hunter, Gary ^c   Chakravorti, Samit ^d  

^a FLORIDA INTERNATIONAL UNIVERSITY   (United States)

^b FLORIDA INTERNATIONAL UNIVERSITY   (United States)

^c CASE WESTERN RESERVE UNIVERSITY   (United States)

^d WESTERN ILLINOIS UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 67749097624     PISSN: 08853134     EISSN: None     Source Type: Journal    
DOI: 10.2753/PSS0885-3134290201     Document Type: Article

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