The self-assessment process at 1994 Euro quality winner, Ericsson SA

Managing Service Quality: An International Journal

Volumn 6, Issue 6, 1996, Pages 17-20

  Manuel Cangas, José ^a  

^a C/o British Quality Foundation ^*  (United Kingdom)

Author keywords

Quality; Self assessment; TQM

Indexed keywords

EID: 0141955466     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604529610149176     Document Type: Article

References (0)