Development of a team-based framework for conducting self-assessment of continuous improvement

Journal of Manufacturing Technology Management

Volumn 15, Issue 4, 2004, Pages 343-349

  Jørgensen, Frances ^a   Boer, Harry ^a   Gertsen, Frank ^a  

^a AALBORG UNIVERSITY   (Denmark)

Author keywords

Change management; Continuous improvement; Organizational change; Team working

Indexed keywords

INDUSTRIAL MANAGEMENT; LEARNING SYSTEMS; PERFORMANCE; PRODUCT DEVELOPMENT; PUBLIC POLICY; SOCIETIES AND INSTITUTIONS; STRATEGIC PLANNING;

CHANGE MANAGEMENT; CONTINUOUS IMPROVEMENT (CI); ORGANIZATIONAL CHANGE; TEAM WORKING;

OPERATIONS RESEARCH;

EID: 2942610913     PISSN: 1741038X     EISSN: None     Source Type: Journal    
DOI: 10.1108/17410380410535044     Document Type: Article

References (13)

1. Azhashemi, M.A. and Ho, S.K.M. (1999), "Achieving service excellence: a new Japanese approach versus the European framework", Managing Service Quality, Vol. 9 No. 1, pp. 40-6.
2. Bessant, J. and Caffyn, S. (1997), "High involvement innovation through continuous improvement", International Journal of Technology Management, Vol. 14 No. 1, pp. 7-28.
3. Boer, H., Berger, A., Chapman, R. and Gertsen, F. (2000), CI Changes: From Suggestion Box to Organisational Learning. Continuous Improvement in Europe and Australia, Ashgate, Aldershot.
4. Caffyn, S. (1999), "Development of a continuous improvement self-assessment tool", International Journal of Operations & Production Management, Vol. 19 No. 11, pp. 1138-53.
5. Cangas, J.M. (1996), "The self-assessment process at 1994 Euro quality winner, Ericsson SA", Managing Service Quality, Vol. 6 No. 6, pp. 17-20.
6. Crosby, P.B. (1979), Quality Is Free: The Art of Making Quality Certain, Penguin, New York, NY.
7. Imai, M. (1997), Gemba Kaizen: A Common-sense, Low-cost Approach to Management, McGraw- Hill, New York, NY, pp. 19-20.
8. Hillman, G.P. (1994), "Making self-assessment successful", The TQM Magazine, Vol. 6 No. 3, pp. 29-31.
9. Larsstuen, Å. and Mikkelsen, L.N. (1999), "Introduction of self assessment as driving force for continuous improvement and increase involvement of the employees at Raufoss Automotive", in Larsstuen, Å. and Mikkelsen, L.N. (Eds), Skills Profile for Facilitators, Norwegian Society for Quality and Leadership, Oslo, pp. 181-9.
10. Robinson, A. (1991), "Origins of the modern Japanese management style: kaizen and the elimination of waste", in Robinson, A. (Ed.), Continuous Improvement in Operations: Systematic Approach to Waste Operations, Productivity Press, Cambridge, MA.
11. Schroeder, D.M. and Robinson, A.G. (1991), "America's most successful export to Japan: CI programs", Sloan Management Review, Spring, pp. 68-81.
12. Shergold, K. and Reed, D.M. (1996), ""Striving for excellence: how self-assessment using The Business Excellence Model can result in step improvements in all areas of Business activities", The TQM Magazine, Vol. 8 No. 6, pp. 48-52.
13. Zink, K.J. and Schmidt, A. (1998), ""Practice and implementation of self-assessment", International Journal of Quality Science, Vol. 3 No. 2, pp. 147-70.