-
2
-
-
0033228941
-
Business ethics in New Zealand organisations: Views from the middle and lower level managers
-
Alam, K. F. (1999) Business ethics in New Zealand organisations: Views from the middle and lower level managers. Journal of Business Ethics, 22:2, pp. 145-153.
-
(1999)
Journal of Business Ethics
, vol.22
, Issue.2
, pp. 145-153
-
-
Alam, K.F.1
-
3
-
-
18844461150
-
Skills and training for the hospitality sector: A review of issues
-
Baum, T. (2002) Skills and training for the hospitality sector: A review of issues. Journal of Vocational Education and Training, 54:3, pp. 343-364.
-
(2002)
Journal of Vocational Education and Training
, vol.54
, Issue.3
, pp. 343-364
-
-
Baum, T.1
-
4
-
-
0030556606
-
Strategic HRM and the gendered division of labour in the hotel industry: A case study
-
Biswas, R. and Cassell, C. (1996) Strategic HRM and the gendered division of labour in the hotel industry: A case study. Personnel Review, 25:2, pp. 19-35.
-
(1996)
Personnel Review
, vol.25
, Issue.2
, pp. 19-35
-
-
Biswas, R.1
Cassell, C.2
-
5
-
-
0002501381
-
HRM and service fairness: How being fair with employees spills over to customers
-
Bowen, D. E., Gilliland, S. W. and Folger, R. (1999) HRM and service fairness: How being fair with employees spills over to customers. Organizational Dynamics, 27:3, pp. 7-23.
-
(1999)
Organizational Dynamics
, vol.27
, Issue.3
, pp. 7-23
-
-
Bowen, D.E.1
Gilliland, S.W.2
Folger, R.3
-
6
-
-
44949104946
-
The New Zealand hotel industry - Vacancies increase while applicant numbers and caliber decrease
-
Brien, A. (2004) The New Zealand hotel industry - vacancies increase while applicant numbers and caliber decrease. International Journal of Hospitality and Tourism Administration, 5:1, pp. 87-104.
-
(2004)
International Journal of Hospitality and Tourism Administration
, vol.5
, Issue.1
, pp. 87-104
-
-
Brien, A.1
-
7
-
-
0009324826
-
An investigation of the current practices of in-house employee training and development within hotels in Scotland
-
Buick, I. and Muthu, G. (1997) An investigation of the current practices of in-house employee training and development within hotels in Scotland. Service Industries Journal, 17:4, pp. 652-668.
-
(1997)
Service Industries Journal
, vol.17
, Issue.4
, pp. 652-668
-
-
Buick, I.1
Muthu, G.2
-
8
-
-
85015621814
-
The impact of employee training on job satisfaction and intention to stay in the hotel industry
-
Chiang, C. F., Back, K. J. and Canter, D. (2005) The impact of employee training on job satisfaction and intention to stay in the hotel industry. Journal of Human Resources in Hospitality and Tourism, 4:2, pp. 99-118.
-
(2005)
Journal of Human Resources in Hospitality and Tourism
, vol.4
, Issue.2
, pp. 99-118
-
-
Chiang, C.F.1
Back, K.J.2
Canter, D.3
-
9
-
-
84986082103
-
International labour markets and the migration of labour forces as an alternative solution for labour shortages in the hospitality industry
-
Choi, J. -G., Woods, R. and Murrmann, S. (2000) International labour markets and the migration of labour forces as an alternative solution for labour shortages in the hospitality industry. International Journal of Contemporary Hospitality Management, 1:12, pp. 61-67.
-
(2000)
International Journal of Contemporary Hospitality Management
, vol.1
, Issue.12
, pp. 61-67
-
-
Choi, J.-G.1
Woods, R.2
Murrmann, S.3
-
11
-
-
84986057996
-
The role of appraisal, remuneration and training in improving staff relations in the Western Australian accommodation industry: A comparative study
-
Davies, D., Taylor, R. and Savery, L. (2001) The role of appraisal, remuneration and training in improving staff relations in the Western Australian accommodation industry: A comparative study. Journal of European Industrial Training, 25:67, pp. 366-373.
-
(2001)
Journal of European Industrial Training
, vol.25
, Issue.67
, pp. 366-373
-
-
Davies, D.1
Taylor, R.2
Savery, L.3
-
12
-
-
62249147082
-
Employment characteristics of a five-star hotel in South-East Queensland
-
Australia
-
Day, M. and Buultjens, J. (2007) Employment characteristics of a five-star hotel in South-East Queensland, Australia
-
(2007)
-
-
Day, M.1
Buultjens, J.2
-
14
-
-
33947422139
-
Employee turnover in the hospitality industry: An analysis based on the CANE model of motivation
-
DiPietro, R. B. and Condly, S. J. (2007) Employee turnover in the hospitality industry: An analysis based on the CANE model of motivation. Journal of Human Resources in Hospitality and Tourism, 6:1, pp. 1-22.
-
(2007)
Journal of Human Resources in Hospitality and Tourism
, vol.6
, Issue.1
, pp. 1-22
-
-
DiPietro, R.B.1
Condly, S.J.2
-
15
-
-
62249157177
-
Hourly employee retention factors in the United Kingdom quick service restaurant industry
-
DiPietro, R. B., Thozhur, S. M. and Milman, A. (2004) Hourly employee retention factors in the United Kingdom quick service restaurant industry. Journal of Foodservice Business Research, 10:4, pp. 39-61.
-
(2004)
Journal of Foodservice Business Research
, vol.10
, Issue.4
, pp. 39-61
-
-
DiPietro, R.B.1
Thozhur, S.M.2
Milman, A.3
-
16
-
-
0002078282
-
Ethical beliefs of marketing managers
-
Ferrell, O. C. and Weaver, K. M. (1978) Ethical beliefs of marketing managers. Journal of Marketing, 42:3, pp. 69-73.
-
(1978)
Journal of Marketing
, vol.42
, Issue.3
, pp. 69-73
-
-
Ferrell, O.C.1
Weaver, K.M.2
-
17
-
-
84970531079
-
On duty - Off guard: Cultural norms and sexual harassment in service organizations
-
Folgerø, I. and Fjeldstad, I. (1995) On duty-off guard: Cultural norms and sexual harassment in service organizations. Organization Studies, 16:2, pp. 299-313.
-
(1995)
Organization Studies
, vol.16
, Issue.2
, pp. 299-313
-
-
Folgerø, I.1
Fjeldstad, I.2
-
18
-
-
0035315146
-
Job satisfaction, life satisfaction, and turnover intent
-
Ghiselli, R., La Lopa, J. and Bai, B. (2001) Job satisfaction, life satisfaction, and turnover intent. Cornell Hotel and Restaurant Administration Quarterly, 42:2, pp. 28-37.
-
(2001)
Cornell Hotel and Restaurant Administration Quarterly
, vol.42
, Issue.2
, pp. 28-37
-
-
Ghiselli, R.1
La Lopa, J.2
Bai, B.3
-
19
-
-
84993083346
-
Sexual harassment issues in the hospitality industry
-
Gilbert, D., Guerrier, Y. and Guy, J. (1998) Sexual harassment issues in the hospitality industry. International Journal of Contemporary Hospitality Management, 10:2, pp. 48-53.
-
(1998)
International Journal of Contemporary Hospitality Management
, vol.10
, Issue.2
, pp. 48-53
-
-
Gilbert, D.1
Guerrier, Y.2
Guy, J.3
-
20
-
-
0000649106
-
Employee theft as a reaction to underpayment inequity: The hidden cost of pay cuts
-
Greenberg, J. (1990) Employee theft as a reaction to underpayment inequity: The hidden cost of pay cuts. Journal of Applied Psychology, 75:5, pp. 561-568.
-
(1990)
Journal of Applied Psychology
, vol.75
, Issue.5
, pp. 561-568
-
-
Greenberg, J.1
-
22
-
-
70449106528
-
Targeted employee retention: Performance-based and job-related differences in reported reasons for staying
-
Cornell University ILR School
-
Hausknecht, J. P., Rodda, J. M. and Howard, M. J. (2008) Targeted employee retention: Performance-based and job-related differences in reported reasons for staying. Center for Advanced Human Resource Studies, Cornell University ILR School
-
(2008)
Center for Advanced Human Resource Studies
-
-
Hausknecht, J.P.1
Rodda, J.M.2
Howard, M.J.3
-
23
-
-
38949156107
-
Hotel life and personality
-
Hayner, N. (1928) Hotel life and personality. American Journal of Sociology, 33:5, pp. 784-795.
-
(1928)
American Journal of Sociology
, vol.33
, Issue.5
, pp. 784-795
-
-
Hayner, N.1
-
25
-
-
1642332375
-
One more time: How do you motivate employees?
-
Herzberg, F. (2003) One more time: How do you motivate employees?. Harvard Business Review, 81:1, pp. 86-96.
-
(2003)
Harvard Business Review
, vol.81
, Issue.1
, pp. 86-96
-
-
Herzberg, F.1
-
26
-
-
78349312410
-
-
International Labour Office, Geneva
-
Hoel, H. and Einarsen, S. (2003) Violence at work in catering, hotels, and tourism, International Labour Office, Geneva
-
(2003)
Violence at Work in Catering, Hotels, and Tourism
-
-
Hoel, H.1
Einarsen, S.2
-
27
-
-
84936823890
-
Measuring organizational cultures: A qualitative and quantitative study across twenty cases
-
Hofstede, G., Neuijen, B., Ohayv, D. D. and Sanders, G. (1990) Measuring organizational cultures: A qualitative and quantitative study across twenty cases. Administrative Science Quarterly, 35:2, pp. 286-316.
-
(1990)
Administrative Science Quarterly
, vol.35
, Issue.2
, pp. 286-316
-
-
Hofstede, G.1
Neuijen, B.2
Ohayv, D.D.3
Sanders, G.4
-
28
-
-
84986061517
-
Recruitment and training in small firms
-
Jameson, S. M. (2000) Recruitment and training in small firms. Journal of European Industrial Training, 24:1, pp. 43-49.
-
(2000)
Journal of European Industrial Training
, vol.24
, Issue.1
, pp. 43-49
-
-
Jameson, S.M.1
-
29
-
-
0036946786
-
Ethical attitudes and ethical behavior: Are managers role models?
-
Kantor, J. and Weisberg, J. (2002) Ethical attitudes and ethical behavior: Are managers role models?. International Journal of Manpower, 23:8, pp. 687-703.
-
(2002)
International Journal of Manpower
, vol.23
, Issue.8
, pp. 687-703
-
-
Kantor, J.1
Weisberg, J.2
-
30
-
-
84986018754
-
Job satisfaction and organizational commitment in the Hong Kong fast food industry
-
Lam, T. and Zhang, H. Q. (2003) Job satisfaction and organizational commitment in the Hong Kong fast food industry. International Journal of Contemporary Hospitality Management, 15:4, pp. 214-229.
-
(2003)
International Journal of Contemporary Hospitality Management
, vol.15
, Issue.4
, pp. 214-229
-
-
Lam, T.1
Zhang, H.Q.2
-
31
-
-
36549052648
-
Occupational stress in the hospitality industry: An employment relations perspective
-
Lo, K. and Lamm, F. (2005) Occupational stress in the hospitality industry: An employment relations perspective. New Zealand Journal of Employment Relations, 30:1, pp. 23-47.
-
(2005)
New Zealand Journal of Employment Relations
, vol.30
, Issue.1
, pp. 23-47
-
-
Lo, K.1
Lamm, F.2
-
32
-
-
62249157176
-
Young workers and the National Minimum Wage
-
Lucas, R. and Keegan, S. N. (2007) Young workers and the National Minimum Wage. Equal Opportunities International, 26:6, pp. 573-589.
-
(2007)
Equal Opportunities International
, vol.26
, Issue.6
, pp. 573-589
-
-
Lucas, R.1
Keegan, S.N.2
-
33
-
-
13544272904
-
Measuring tourism and hospitality employee workplace perceptions
-
Manning, M. L., Davidson, M. and Manning, R. L. (2005) Measuring tourism and hospitality employee workplace perceptions. International Journal of Hospitality Management, 24:1, pp. 75-90.
-
(2005)
International Journal of Hospitality Management
, vol.24
, Issue.1
, pp. 75-90
-
-
Manning, M.L.1
Davidson, M.2
Manning, R.L.3
-
34
-
-
33746373116
-
The barriers to the recruitment and retention of supervisors/managers in the Scottish tourism industry
-
Martin, A., Mactaggart, D. and Bowden, J. (2006) The barriers to the recruitment and retention of supervisors/managers in the Scottish tourism industry. International Journal of Contemporary Hospitality Management, 18:5, pp. 380-397.
-
(2006)
International Journal of Contemporary Hospitality Management
, vol.18
, Issue.5
, pp. 380-397
-
-
Martin, A.1
Mactaggart, D.2
Bowden, J.3
-
35
-
-
0004007807
-
Hawthorne and the Western Electric Company: The social problems of an industrial civilisation
-
Routledge, UK
-
Mayo, E. (2003) Hawthorne and the Western Electric Company: The social problems of an industrial civilisation. The human problems of an industrial civilization, Routledge, UK
-
(2003)
The Human Problems of an Industrial Civilization
-
-
Mayo, E.1
-
36
-
-
62249222712
-
Teenage employment in the hospitality industry: An exploratory study
-
Milman, A. (1999) Teenage employment in the hospitality industry: An exploratory study. Journal of Hospitality and Tourism Research, 23:2, pp. 195-205.
-
(1999)
Journal of Hospitality and Tourism Research
, vol.23
, Issue.2
, pp. 195-205
-
-
Milman, A.1
-
37
-
-
33745164701
-
Hourly employee retention in the attraction industry: Research from small and medium-sized facilities in Orlando, Florida
-
Milman, A. (2002) Hourly employee retention in the attraction industry: research from small and medium-sized facilities in Orlando, Florida. Journal of Leisure Property, 2:1, pp. 40-51.
-
(2002)
Journal of Leisure Property
, vol.2
, Issue.1
, pp. 40-51
-
-
Milman, A.1
-
41
-
-
27644592116
-
Impediments to improvements in service quality in luxury hotels
-
Presbury, R., Fitzgerald, A. and Chapman, R. (2005) Impediments to improvements in service quality in luxury hotels. Managing Service Quality, 15:4, pp. 357-373.
-
(2005)
Managing Service Quality
, vol.15
, Issue.4
, pp. 357-373
-
-
Presbury, R.1
Fitzgerald, A.2
Chapman, R.3
-
42
-
-
62249117175
-
-
Restaurant Association of New Zealand
-
Restaurant Association of New Zealand (2008) Remuneration survey summary
-
(2008)
Remuneration Survey Summary
-
-
-
43
-
-
67650073392
-
Retention of hourly hotel employees: A look at select hotels in the Southeastern United States
-
Ricci, P. and Milman, A. (2002) Retention of hourly hotel employees: A look at select hotels in the Southeastern United States. Journal of Human Resources in Hospitality and Tourism, 1:4, pp. 47-62.
-
(2002)
Journal of Human Resources in Hospitality and Tourism
, vol.1
, Issue.4
, pp. 47-62
-
-
Ricci, P.1
Milman, A.2
-
44
-
-
0011114030
-
'As cooks go, she went': Is labour churn inevitable?
-
Rowley, G. and Purcell, K. (2001) 'As cooks go, she went': Is labour churn inevitable?. International Journal of Hospitality Management, 20:2, pp. 163-185.
-
(2001)
International Journal of Hospitality Management
, vol.20
, Issue.2
, pp. 163-185
-
-
Rowley, G.1
Purcell, K.2
-
45
-
-
0345773300
-
The high cost of lost trust
-
Simons, T. (2002) The high cost of lost trust. Harvard Business Review, 80:9, pp. 18-19.
-
(2002)
Harvard Business Review
, vol.80
, Issue.9
, pp. 18-19
-
-
Simons, T.1
-
46
-
-
0011062839
-
The effect of employee turnover on hotel profits: A test across multiple hotels
-
Simons, T. and Hinkin, T. (2001) The effect of employee turnover on hotel profits: A test across multiple hotels. Cornell Hotel and Restaurant Administration Quarterly, 42:4, pp. 65-69.
-
(2001)
Cornell Hotel and Restaurant Administration Quarterly
, vol.42
, Issue.4
, pp. 65-69
-
-
Simons, T.1
Hinkin, T.2
-
47
-
-
34548511090
-
Antecedents of labor turnover in Australian alpine resorts
-
Sims, W. J. (2007) Antecedents of labor turnover in Australian alpine resorts. Journal of Human Resources in Hospitality and Tourism, 6:2, pp. 1-26.
-
(2007)
Journal of Human Resources in Hospitality and Tourism
, vol.6
, Issue.2
, pp. 1-26
-
-
Sims, W.J.1
-
48
-
-
0033448986
-
The role of negative affectivity in employee reactions to job characteristics: Bias effect or substantive effect?
-
Spector, P. E., Fox, S. and Katwyk, P. T. V. (1999) The role of negative affectivity in employee reactions to job characteristics: Bias effect or substantive effect?. Journal of Occupational and Organizational Psychology, 72, pp. 205-218.
-
(1999)
Journal of Occupational and Organizational Psychology
, vol.72
, pp. 205-218
-
-
Spector, P.E.1
Fox, S.2
Katwyk, P.T.V.3
-
49
-
-
0034410337
-
Investigating the relationship between employee satisfaction and guest satisfaction
-
Spinelli, M. A. and Canavos, G. C. (2000) Investigating the relationship between employee satisfaction and guest satisfaction. Cornell Hotel and Restaurant Administration Quarterly, 41:6, pp. 29-33.
-
(2000)
Cornell Hotel and Restaurant Administration Quarterly
, vol.41
, Issue.6
, pp. 29-33
-
-
Spinelli, M.A.1
Canavos, G.C.2
-
51
-
-
62249109643
-
-
Statistics New Zealand Statistics New Zealand, Wellington
-
Statistics New Zealand (2003) New Zealand income survey June 2003 quarter, Statistics New Zealand, Wellington
-
(2003)
New Zealand Income Survey June 2003 Quarter
-
-
-
53
-
-
0001969540
-
Employee and customer attachment: Synergies for competitive advantage
-
Ulrich, D., Halbrook, R., Meder, D., Stuchlik, M. and Thorpe, S. (1991) Employee and customer attachment: Synergies for competitive advantage. Human Resource Planning, 14:2, pp. 89-104.
-
(1991)
Human Resource Planning
, vol.14
, Issue.2
, pp. 89-104
-
-
Ulrich, D.1
Halbrook, R.2
Meder, D.3
Stuchlik, M.4
Thorpe, S.5
-
55
-
-
84992776096
-
Stigma in food service work: How it affects restaurant servers' intention to stay in the business or recommend a job to another
-
Wildes, V. (2005) Stigma in food service work: How it affects restaurant servers' intention to stay in the business or recommend a job to another. Tourism and Hospitality Research, 5:3, pp. 213-233.
-
(2005)
Tourism and Hospitality Research
, vol.5
, Issue.3
, pp. 213-233
-
-
Wildes, V.1
-
57
-
-
10844273992
-
Part-time and casual work in retail trade: Stress and other factors affecting the workplace
-
Zeytinoglu, I. U., Lillevik, W., Seaton, B. and Moruz, J. (2004) Part-time and casual work in retail trade: Stress and other factors affecting the workplace. Relations Industrielles, 59:3, pp. 516-543.
-
(2004)
Relations Industrielles
, vol.59
, Issue.3
, pp. 516-543
-
-
Zeytinoglu, I.U.1
Lillevik, W.2
Seaton, B.3
Moruz, J.4
|