메뉴 건너뛰기




Volumn 6, Issue 1, 2007, Pages 1-22

Employee turnover in the hospitality industry: An analysis based on the CANE model of motivation

Author keywords

Hospitality industry; Hotel industry; Motivation; Quick service restaurant industry; Turnover

Indexed keywords


EID: 33947422139     PISSN: 15332845     EISSN: 15332853     Source Type: Journal    
DOI: 10.1300/J171v06n01_01     Document Type: Article
Times cited : (46)

References (40)
  • 2
    • 33947389579 scopus 로고    scopus 로고
    • People Report confab: Wane in hourly workers' turnover
    • Berta, D. (2003). People Report confab: Wane in hourly workers' turnover. Nation's Restaurant News, 37(46), 16.
    • (2003) Nation's Restaurant News , vol.37 , Issue.46 , pp. 16
    • Berta, D.1
  • 3
    • 0141535494 scopus 로고    scopus 로고
    • Motivating performance: Part 1-Diagnosing and solving motivation problems
    • Clark, R. E. (1998). Motivating performance: Part 1-Diagnosing and solving motivation problems. Performance Improvement, 37(8), 39-47.
    • (1998) Performance Improvement , vol.37 , Issue.8 , pp. 39-47
    • Clark, R.E.1
  • 4
    • 33947377821 scopus 로고    scopus 로고
    • The CANE model of motivation to learn and to work: A two-stage process of goal commitment and effort
    • J. Lowyck Ed, Leuven, Belgium: University of Leuven Press
    • Clark, R. E. (1999). The CANE model of motivation to learn and to work: A two-stage process of goal commitment and effort. In J. Lowyck (Ed.), Trends in Corporate Training. Leuven, Belgium: University of Leuven Press.
    • (1999) Trends in Corporate Training
    • Clark, R.E.1
  • 6
    • 33947364307 scopus 로고    scopus 로고
    • The effects of incentives on workplace performance: A meta-analytic review of research studies
    • Condly, S. J., Clark, R. E., & Stolovitch, H. D. (2003). The effects of incentives on workplace performance: A meta-analytic review of research studies. Performance Improvement Quarterly, 17(3), 46-63.
    • (2003) Performance Improvement Quarterly , vol.17 , Issue.3 , pp. 46-63
    • Condly, S.J.1    Clark, R.E.2    Stolovitch, H.D.3
  • 7
    • 0043054833 scopus 로고
    • In the mind of the actor: The structure of achievement task values and expectancy
    • Eccles, J., & Wigfield, A. (1995). In the mind of the actor: The structure of achievement task values and expectancy. Personality and Social Psychology Bulletin, 21, 215-225.
    • (1995) Personality and Social Psychology Bulletin , vol.21 , pp. 215-225
    • Eccles, J.1    Wigfield, A.2
  • 8
    • 0003895612 scopus 로고
    • Ekman, P, & Davidson, R. J, Eds, New York: Oxford University Press
    • Ekman, P., & Davidson, R. J. (Eds.). (1994). The nature of emotion: Fundamental questions. New York: Oxford University Press.
    • (1994) The nature of emotion: Fundamental questions
  • 13
    • 0001845760 scopus 로고
    • One more time: How do you motivate employees?
    • Herzberg, F. (1968). One more time: How do you motivate employees? Harvard Business Review, 46(1), 53-62.
    • (1968) Harvard Business Review , vol.46 , Issue.1 , pp. 53-62
    • Herzberg, F.1
  • 16
    • 0028452193 scopus 로고
    • What we know about leadership: Effectiveness and personality
    • Hogan, R., Curphy, G. J., & Hogan, J. (1994). What we know about leadership: Effectiveness and personality. American Psychologist, 49(6), 493-504.
    • (1994) American Psychologist , vol.49 , Issue.6 , pp. 493-504
    • Hogan, R.1    Curphy, G.J.2    Hogan, J.3
  • 17
  • 20
    • 84870885674 scopus 로고    scopus 로고
    • Building a practically useful theory of goal setting and task motivation: A 35-year odyssey
    • Locke, E.A., & Latham, G.P. (2002). Building a practically useful theory of goal setting and task motivation: A 35-year odyssey. American Psychologist, 57(9), 705-716.
    • (2002) American Psychologist , vol.57 , Issue.9 , pp. 705-716
    • Locke, E.A.1    Latham, G.P.2
  • 21
    • 58149425798 scopus 로고
    • A theory of human motivation
    • Maslow, A. H. (1943). A theory of human motivation. Psychological Review, 50, 370-379.
    • (1943) Psychological Review , vol.50 , pp. 370-379
    • Maslow, A.H.1
  • 23
    • 0030268641 scopus 로고    scopus 로고
    • Engagement in academic work: The role of learning goals, future consequences, pleasing others, and perceived ability
    • Miller, R. B., Green, B. A., Montalvo, G. P., Ravindran, B., & Nichols, J. D. (1996). Engagement in academic work: The role of learning goals, future consequences, pleasing others, and perceived ability. Contemporary Educational Psychology, 21(4), 388-422.
    • (1996) Contemporary Educational Psychology , vol.21 , Issue.4 , pp. 388-422
    • Miller, R.B.1    Green, B.A.2    Montalvo, G.P.3    Ravindran, B.4    Nichols, J.D.5
  • 24
    • 0037365379 scopus 로고    scopus 로고
    • Hourly employee retention in small and medium attractions: The Central Florida example
    • Milman, A. (2003). Hourly employee retention in small and medium attractions: The Central Florida example. International Journal of Hospitality Management, 22(2003), 17-35.
    • (2003) International Journal of Hospitality Management , vol.22 , pp. 17-35
    • Milman, A.1
  • 25
    • 33947430061 scopus 로고    scopus 로고
    • National Restaurant Association , Retrieved February 14, 2004 from
    • National Restaurant Association (2003). Industry Trends. Retrieved February 14, 2004 from http://www.restaurant.org/research.
    • (2003) Industry Trends
  • 26
    • 33746856698 scopus 로고    scopus 로고
    • Studies find operators create employee turnover problem
    • Prewitt, M. (2000). Studies find operators create employee turnover problem. Nation's Restaurant News, 34(36), 8.
    • (2000) Nation's Restaurant News , vol.34 , Issue.36 , pp. 8
    • Prewitt, M.1
  • 29
    • 67650073392 scopus 로고    scopus 로고
    • Retention of hourly hotel employees: A look at select hotels in the Southeastern United States
    • Ricci, P., & Milman, A. (2002). Retention of hourly hotel employees: A look at select hotels in the Southeastern United States. Journal of Human Resources in Hospitality & Tourism, 1(4), 47-62.
    • (2002) Journal of Human Resources in Hospitality & Tourism , vol.1 , Issue.4 , pp. 47-62
    • Ricci, P.1    Milman, A.2
  • 30
    • 0000078870 scopus 로고
    • Television is 'easy' and print is 'tough': The differential investment of mental effort in learning as a function of perceptions and attributions
    • Salomon, G. (1984). Television is 'easy' and print is 'tough': The differential investment of mental effort in learning as a function of perceptions and attributions. Journal of Educational Psychology, 76, 774-786.
    • (1984) Journal of Educational Psychology , vol.76 , pp. 774-786
    • Salomon, G.1
  • 32
    • 0037322009 scopus 로고    scopus 로고
    • Organizational citizenship: A comparison between part-time and full-time service employees
    • Stamper, C. L., & Van Dyne, L. (2003). Organizational citizenship: A comparison between part-time and full-time service employees. Cornell Hotel and Restaurant Administration Quarterly, 44(1), 33-1.
    • (2003) Cornell Hotel and Restaurant Administration Quarterly , vol.44 , Issue.1 , pp. 33-31
    • Stamper, C.L.1    Van Dyne, L.2
  • 34
    • 33947395569 scopus 로고    scopus 로고
    • Travel Industry Association of America , Retrieved February 14, 2004 from
    • Travel Industry Association of America (2002). Retrieved February 14, 2004 from http://www.tia.org/Travel/EconImpact.asp.
    • (2002)
  • 35
    • 33947433971 scopus 로고    scopus 로고
    • Employee motivation and empowerment in hospitality, rhetoric or reality-some observations from India
    • Umashankar, V., & Kulkarni, A., (2002). Employee motivation and empowerment in hospitality, rhetoric or reality-some observations from India. Journal of Services Research, 2(1), 31-54.
    • (2002) Journal of Services Research , vol.2 , Issue.1 , pp. 31-54
    • Umashankar, V.1    Kulkarni, A.2
  • 36
    • 84986019060 scopus 로고    scopus 로고
    • Managerial attitudes towards work activities in the hospitality and service industries
    • Waryszak, R., & King, B. (2001). Managerial attitudes towards work activities in the hospitality and service industries. International Journal of Contemporary Hospitality Management, 13(4/5), 197-203.
    • (2001) International Journal of Contemporary Hospitality Management , vol.13 , Issue.4-5 , pp. 197-203
    • Waryszak, R.1    King, B.2
  • 37
    • 0024023344 scopus 로고
    • Development and validation of brief measures of positive and negative affect: The PANAS scale
    • Watson, D., Clark, L. A., & Tellegen, A. (1988). Development and validation of brief measures of positive and negative affect: The PANAS scale. Journal of Personality and Social Psychology, 54, 1063-1070.
    • (1988) Journal of Personality and Social Psychology , vol.54 , pp. 1063-1070
    • Watson, D.1    Clark, L.A.2    Tellegen, A.3
  • 38
    • 33947369786 scopus 로고    scopus 로고
    • Brand imaging: Five steps to developing a retention program
    • Wilson, T. (2000). Brand imaging: Five steps to developing a retention program. ACA News, 43, 44-48.
    • (2000) ACA News
    • Wilson, T.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.