메뉴 건너뛰기




Volumn 4, Issue 2, 2005, Pages 99-118

The impact of employee trainingon job satisfactionand intention to stayin the hotel industry

Author keywords

Employee training; Hotel; Intention to stay; Job satisfaction; Training quality

Indexed keywords


EID: 85015621814     PISSN: 15332845     EISSN: 15332853     Source Type: Journal    
DOI: 10.1300/J171v04n02_06     Document Type: Article
Times cited : (94)

References (24)
  • 1
    • 0034054640 scopus 로고    scopus 로고
    • Quality, satisfaction and behavioral intentions
    • Baker, D. A., & Crompton, J. L. (2000). Quality, satisfaction and behavioral intentions. Annuals of Tourism Research 27(3):785-804.
    • (2000) Annuals of Tourism Research , vol.27 , Issue.3 , pp. 785-804
    • Baker, D.A.1    Crompton, J.L.2
  • 2
    • 0023020183 scopus 로고
    • The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations
    • Baron, R. M., & Kenny, D. A. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology 51(6):1173-82.
    • (1986) Journal of Personality and Social Psychology , vol.51 , Issue.6 , pp. 1173-1182
    • Baron, R.M.1    Kenny, D.A.2
  • 3
    • 84965535088 scopus 로고
    • Measuring service quality in restaurants: An application of the SERVQUAL instrument
    • Bojanic, D. C., & Rosen, L. D. (1994). Measuring service quality in restaurants: An application of the SERVQUAL instrument. Hospitality Research Journal 18(1):3-14.
    • (1994) Hospitality Research Journal , vol.18 , Issue.1 , pp. 3-14
    • Bojanic, D.C.1    Rosen, L.D.2
  • 4
    • 0000225913 scopus 로고
    • Management practices, employees’ satisfaction and perceptions of quality service
    • Burke, R. J. (1995). Management practices, employees’ satisfaction and perceptions of quality service. Psychological Reports 77:748-50.
    • (1995) Psychological Reports , vol.77 , pp. 748-750
    • Burke, R.J.1
  • 5
    • 0002596497 scopus 로고
    • Consumer perceptions of service quality: An assessment of the SERVQUAL dimensions
    • Carman, J. M. (1990). Consumer perceptions of service quality: An assessment of the SERVQUAL dimensions. Journal of Retailing 66(1):33-55.
    • (1990) Journal of Retailing , vol.66 , Issue.1 , pp. 33-55
    • Carman, J.M.1
  • 7
    • 0002381637 scopus 로고
    • Measuring service quality: A reexamination and extension
    • Cronin, J. J., & Taylor, S. A. (1992). Measuring service quality: A reexamination and extension. Journal of Marketing 56(3):55-68.
    • (1992) Journal of Marketing , vol.56 , Issue.3 , pp. 55-68
    • Cronin, J.J.1    Taylor, S.A.2
  • 8
    • 0002129344 scopus 로고
    • A procedure for scaling perceptions of lodging quality
    • Getty, J. M., & Thompson, K. N. (1994). A procedure for scaling perceptions of lodging quality. Hospitality Research Journal 18(2):75-96.
    • (1994) Hospitality Research Journal , vol.18 , Issue.2 , pp. 75-96
    • Getty, J.M.1    Thompson, K.N.2
  • 9
    • 0001989117 scopus 로고
    • Internal service quality, customer and job satisfaction: Linkages and implications for management
    • Hallowell, R., Schlesinger, L. A., & Zornitsky, J. (1994). Internal service quality, customer and job satisfaction: Linkages and implications for management. Human Resource Planning 19(2):20-31.
    • (1994) Human Resource Planning , vol.19 , Issue.2 , pp. 20-31
    • Hallowell, R.1    Schlesinger, L.A.2    Zornitsky, J.3
  • 10
    • 17644371088 scopus 로고    scopus 로고
    • Training techniques and tools: Evidence from the foodservice industry
    • Harris, K. J., & Bonn, M. A. (2000). Training techniques and tools: Evidence from the foodservice industry. Journal of Hospitality & Tourism Research 24(3): 320-35.
    • (2000) Journal of Hospitality & Tourism Research , vol.24 , Issue.3 , pp. 320-335
    • Harris, K.J.1    Bonn, M.A.2
  • 12
    • 0001572710 scopus 로고
    • Predicting turnover of employees from measured job attitudes
    • Kraut, A. I. (1975). Predicting turnover of employees from measured job attitudes. Organizational Behavior and Human Performance 13:233-43.
    • (1975) Organizational Behavior and Human Performance , vol.13 , pp. 233-243
    • Kraut, A.I.1
  • 13
    • 0002474709 scopus 로고
    • The interaction of operation and marketing: Their impact on customers
    • D. E. Browen, R. B. Chase, & T. C. Cummings & Associates(Eds.), San Francisco: Jossey-Bass
    • Lovelock, C. H. (1989). The interaction of operation and marketing: Their impact on customers. In D. E. Browen, R. B. Chase, & T. C. Cummings & Associates (Eds.), Service management effectiveness (pp. 343-368). San Francisco: Jossey-Bass.
    • (1989) Service Management Effectiveness , pp. 343-368
    • Lovelock, C.H.1
  • 14
    • 77951457422 scopus 로고
    • New York, NY: John Wiley & Sons, Inc
    • Marvin, W. R. (1994). From Turnover to Teamwork, (pp. 97-108). New York, NY: John Wiley & Sons, Inc.
    • (1994) From Turnover to Teamwork , pp. 97-108
    • Marvin, W.R.1
  • 16
    • 0002408510 scopus 로고
    • A conceptual model of service quality and its implications for future research
    • Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A conceptual model of service quality and its implications for future research. Journal of Marketing 49(4): 41-50.
    • (1985) Journal of Marketing , vol.49 , Issue.4 , pp. 41-50
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 17
    • 0001312089 scopus 로고
    • SERVQUAL: A multi-item scale for measuring consumer perceptions of the service quality
    • Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: a multi-item scale for measuring consumer perceptions of the service quality. Journal of Retailing 64(1):12-40.
    • (1988) Journal of Retailing , vol.64 , Issue.1 , pp. 12-40
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 18
    • 58149206846 scopus 로고
    • Research note: More on improving service quality measurement
    • Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1993). Research note: More on improving service quality measurement. Journal of Retailing 69(1):140-7.
    • (1993) Journal of Retailing , vol.69 , Issue.1 , pp. 140-147
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 19
    • 0342790987 scopus 로고    scopus 로고
    • Service quality gap in China’s hotel industry: A study of tourist perceptions and expectations
    • Qu, H., & Tsang, N. (1998). Service quality gap in China’s hotel industry: A study of tourist perceptions and expectations. Journal of Hospitality & Tourism Research22(3):252-67.
    • (1998) Journal of Hospitality & Tourism Research , vol.22 , Issue.3 , pp. 252-267
    • Qu, H.1    Tsang, N.2
  • 20
    • 84953021221 scopus 로고
    • Analyzing service quality in the hospitality industry: Using the SERVQUAL model
    • Saleh, F., & Ryan, C. (1991). Analyzing service quality in the hospitality industry: Using the SERVQUAL model. The Service Industries Journal 11(3):324-43.
    • (1991) The Service Industries Journal , vol.11 , Issue.3 , pp. 324-343
    • Saleh, F.1    Ryan, C.2
  • 21
    • 43949153571 scopus 로고
    • An assessment of the relationships between service quality and customer satisfaction in the formation of consumers’ purchase intentions
    • Taylor, S. A., & Baker, T. L. (1994). An assessment of the relationships between service quality and customer satisfaction in the formation of consumers’ purchase intentions. Journal of Retailing 70(2):163-78.
    • (1994) Journal of Retailing , vol.70 , Issue.2 , pp. 163-178
    • Taylor, S.A.1    Baker, T.L.2
  • 23
    • 38849091552 scopus 로고    scopus 로고
    • Training and its impact on organizational commitment among lodging employees
    • Wesley, S. R., & Skip, S. (1999). Training and its impact on organizational commitment among lodging employees. Journal of Hospitality & Tourism Research 23(2): 176-94.
    • (1999) Journal of Hospitality & Tourism Research , vol.23 , Issue.2 , pp. 176-194
    • Wesley, S.R.1    Skip, S.2
  • 24
    • 0024804466 scopus 로고
    • Linking Service Quality, Customer Satisfaction, and Behavioral Intention
    • Woodside, A. G., Frey, L. L., & Daly, R. T. (1989). Linking Service Quality, Customer Satisfaction, and Behavioral Intention. Journal of Health Care Marketing 9(4): 5-17.
    • (1989) Journal of Health Care Marketing , vol.9 , Issue.4 , pp. 5-17
    • Woodside, A.G.1    Frey, L.L.2    Daly, R.T.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.