-
1
-
-
85033287975
-
College backs Vocational Training Programmes
-
3.726
-
Afiya, A., 1992, 'College backs Vocational Training Programmes', Caterer & Hotelkeeper, Vol.185, No.3.726, p.34.
-
(1992)
Caterer & Hotelkeeper
, vol.185
, pp. 34
-
-
Afiya, A.1
-
4
-
-
0018040238
-
Where Does the Customer Fit in a Service Operation?
-
Chase, R., 1978, 'Where Does the Customer Fit in a Service Operation?', Harvard Business Review, Vol.56, No.6, pp.137-42.
-
(1978)
Harvard Business Review
, vol.56
, Issue.6
, pp. 137-142
-
-
Chase, R.1
-
5
-
-
6344274661
-
Training: Quantifying the financial benefits
-
Clement, C.J. and B.M. Josiam, 1995, 'Training: quantifying the financial benefits', IJCHM, Vol.7, No.1, pp.10-15.
-
(1995)
IJCHM
, vol.7
, Issue.1
, pp. 10-15
-
-
Clement, C.J.1
Josiam, B.M.2
-
6
-
-
6344269302
-
Concord takes off with HCIMA Diploma programme
-
Demetriadi, J., 1991, 'Concord takes off with HCIMA Diploma programme', Hospitality, No.116, pp.9-11.
-
(1991)
Hospitality
, Issue.116
, pp. 9-11
-
-
Demetriadi, J.1
-
8
-
-
0346290045
-
Industrial Training
-
A.P.O. Williams, Aldershot, Hants: Cower
-
Downs, S., 1983, 'Industrial Training', in A.P.O. Williams, Using Personnel Research, Aldershot, Hants: Cower, p.123.
-
(1983)
Using Personnel Research
, pp. 123
-
-
Downs, S.1
-
9
-
-
6344269952
-
Beat the Training Challenge with Interactive Videodiscs
-
Durocher, J.F., 1990, 'Beat the Training Challenge with Interactive Videodiscs', The Cornell HRA Quarterly, Vol.31, No.1, pp.47-51.
-
(1990)
The Cornell HRA Quarterly
, vol.31
, Issue.1
, pp. 47-51
-
-
Durocher, J.F.1
-
10
-
-
0004266951
-
-
London: HMSO
-
Employment Department, 1994, Training Statistics, London: HMSO, p.11.
-
(1994)
Training Statistics
, pp. 11
-
-
-
11
-
-
84925979861
-
How I see the personnel function
-
Forte, R., 1982, 'How I see the personnel function', Personnel Management, Vol.14, No.8, pp.32-5.
-
(1982)
Personnel Management
, vol.14
, Issue.8
, pp. 32-35
-
-
Forte, R.1
-
17
-
-
6344269499
-
Flying high with big Eurostar deal
-
Johnston, J., 1995, 'Flying high with big Eurostar deal', Communicator, Issue No.94. p.1.
-
(1995)
Communicator
, Issue.94
, pp. 1
-
-
Johnston, J.1
-
18
-
-
6344269951
-
Effective learning
-
Kendall, G., 1989, 'Effective learning', Employment Gazette, Vol.97, No.10, pp.521-5.
-
(1989)
Employment Gazette
, vol.97
, Issue.10
, pp. 521-525
-
-
Kendall, G.1
-
19
-
-
6344269660
-
Tourism & Hotels
-
Lederer, P., 1995, Tourism & Hotels', Insider, Vol.12, No.7, pp.20-23.
-
(1995)
Insider
, vol.12
, Issue.7
, pp. 20-23
-
-
Lederer, P.1
-
20
-
-
6344272169
-
On the Road to Quality
-
McEwan, B., 1995, 'On the Road to Quality', Insider, Vol.12, No.4, pp.44-7.
-
(1995)
Insider
, vol.12
, Issue.4
, pp. 44-47
-
-
McEwan, B.1
-
22
-
-
0042380766
-
-
New York: John Wiley & Sons, Cha
-
Miller, J.E. and M. Porter and K.E. Drummond, 1992, Supervision in the hospitality industry, 2nd edition, New York: John Wiley & Sons, Chap.7.
-
(1992)
Supervision in the Hospitality Industry, 2nd Edition
, pp. 7
-
-
Miller, J.E.1
Porter, M.2
Drummond, K.E.3
-
24
-
-
0039828341
-
The Hotel and the Open Systems Model of Organisational Analysis
-
Mullins, L.J., 1993, 'The Hotel and the Open Systems Model of Organisational Analysis', Service Industries Journal, Vol.13, No.1, pp.1-16.
-
(1993)
Service Industries Journal
, vol.13
, Issue.1
, pp. 1-16
-
-
Mullins, L.J.1
-
27
-
-
6344272862
-
Are we really a nation of nesbits?
-
Reid, D., 1995, 'Are we really a nation of nesbits?' Insider, Vol.12, No.4, pp.4 and 5.
-
(1995)
Insider
, vol.12
, Issue.4
, pp. 4
-
-
Reid, D.1
-
29
-
-
6344275754
-
How important are your people?
-
Roberts, J., 1995, 'How important are your people?' Hospitality, No.149, pp.26 and 27.
-
(1995)
Hospitality
, Issue.149
, pp. 26
-
-
Roberts, J.1
-
31
-
-
84928465152
-
Customer Service Training in Context
-
Sacker, F., 1987, 'Customer Service Training in Context', Personnel Management, Vol.19, No.3, pp.34-7.
-
(1987)
Personnel Management
, vol.19
, Issue.3
, pp. 34-37
-
-
Sacker, F.1
-
33
-
-
85033317890
-
-
Edinburgh: Scottish Tourist Board Publication
-
Scottish Tourist Board, 1995, Hotels & Guest Houses, Edinburgh: Scottish Tourist Board Publication.
-
(1995)
Hotels & Guest Houses
-
-
-
34
-
-
6344272171
-
Renewed emphasis on customer servicies
-
October
-
Slater, D. and K. Smith, 1987, 'Renewed emphasis on customer servicies', Restaurant USA, October, pp.13-15.
-
(1987)
Restaurant USA
, pp. 13-15
-
-
Slater, D.1
Smith, K.2
-
35
-
-
6344225783
-
Training boost for small firms
-
Steed, C., 1995, 'Training boost for small firms', IT Training, Vol.7, No 5, p.2.
-
(1995)
IT Training
, vol.7
, Issue.5
, pp. 2
-
-
Steed, C.1
-
36
-
-
6344225644
-
Assessing Human Resource Needs and Priorities
-
Teare, R. and B. Brotherton, 1990, 'Assessing Human Resource Needs and Priorities', IJCHM, Vol.2, No.2, pp.5 and 6.
-
(1990)
IJCHM
, vol.2
, Issue.2
, pp. 5
-
-
Teare, R.1
Brotherton, B.2
-
39
-
-
6344241400
-
Addressing Asias Labor Issues
-
Weinstein, J., 1995, 'Addressing Asia's Labor Issues', Hotels, Vol.29, No.4, p.11.
-
(1995)
Hotels
, vol.29
, Issue.4
, pp. 11
-
-
Weinstein, J.1
-
40
-
-
0004000242
-
-
New York: Harper Collins Publishers
-
Wexley, K.N. and G.P. Latham, 1991, Developing and Training Human Resources in Organisations, 2nd edition, New York: Harper Collins Publishers, p.3.
-
(1991)
Developing and Training Human Resources in Organisations, 2nd Edition
, pp. 3
-
-
Wexley, K.N.1
Latham, G.P.2
|