Technology as a driver for changing customer-provider interfaces: Evidence from industrial service production

Management Research News

Volumn 31, Issue 10, 2008, Pages 746-757

  Kowalkowski, Christian ^a   Brehmer, Per Olof ^a  

^a LINKÖPING UNIVERSITY   (Sweden)

Author keywords

Communication technologies; Customer relations; Service industries

Indexed keywords

EID: 58149255586     PISSN: 01409174     EISSN: None     Source Type: Journal    
DOI: 10.1108/01409170810908507     Document Type: Article

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