Determinants of consumers' repeat online buying of groceries

International Review of Retail, Distribution and Consumer Research

Volumn 16, Issue 1, 2006, Pages 93-114

  Hansen, Torben ^a  

^a Copenhagen Business School ^*  (Denmark)

Author keywords

conceptual model; Lisrel multigroup analysis; Online grocery behaviour; repeat online buying

Indexed keywords

EID: 51849130302     PISSN: 09593969     EISSN: 14664402     Source Type: Journal    
DOI: 10.1080/09593960500453617     Document Type: Article

References (73)

1. Ajzen, I., 1985. “ From intention to action: a theory of planned behavior ”. In Action Control: From Cognitions to Behaviors, Edited by: Kuhl, J., and Beckman, J., New York, NY: Springer.
2. Ajzen, I., 1991. The Theory of Planned Behavior. Organizational Behavior and Human Decision Processes, 50: 179–211.
3. Alba, J., Lynch, J., Weitz, B., Janiszewski, C., Lutz, R., Sawyer, A., and Wood, S., 1997. Interactive home shopping: consumer, retailer and manufacturer incentives to participate in electronic marketplaces. Journal of Marketing, 62 (3): 38–54.
4. Al-Gahtani, S., 2001. The applicability of TAM outside North America: an empirical test in the United Kingdom. Information Resources Management Journal, 14 (3): 37–46.
5. Anderson, J. C., and Gerbing, D. W., 1988. Structural equation modeling in practice: a review and recommended two-step approach. Psychological Bulletin, 103 (3): 411–423.
6. Babin, B. J., Darden, W. R., and Griffin, M., 1994. Work and/or fun: measuring hedonic and utilitarian shopping value. Journal of Consumer Research, 20 (4): 644–656.
7. Bagozzi, R. P., 1992. The self-regulation of attitudes intentions, and behaviour. Social Psychology Quarterly, 55: 178–193.
8. Belanger, F., Hiller, J. S., and Smith, W. J., 2002. Trustworthiness in electronic commerce: the role of privacy, security, and site attributes. Strategic Information Systems, 11: 245–270.
9. Bentler, P. M., 1992. On the fit of models to covariances and methodology to the Bulletin. Psychological Bulletin, 112: 400–404.
10. Blackwell, R. D., Miniard, P. W., and Engel, J. F., 2001. Consumer Behavior, 9th edition, Orlando: Harcourt.
11. Bollen, K. A., and Long, J. S., 1993. Testing Structural Equation Models, London: SAGE Publications.
12. Carmines, E., and McIver, J., 1981. “ Analyzing models with unobserved variables: analysis of covariance structures ”. In Social Measurement: Current Issues, Edited by: Bohrnstedt, G., and Borgatta, E., Beverly Hills, CA: Sage.
13. Chang, M. K., 1998. Predicting unethical behavior: a comparison of the theory of reasoned action and the theory of planned behavior. Journal of Business Ethics, 17: 1825–1834.
14. Chau, P. Y. K., and Hu, P. J.-H., 2001. Information technology acceptance by individual professionals: a model comparison approach. Decision Sciences, 32 (4): 699–719.
15. Childers, T. L., Carr, C. L., Peck, J., and Carson, S., 2001. Hedonic and utilitarian motivations for online retail shopping behaviour. Journal of Retailing, 77: 511–535.
16. Chiou, J. -S., 2004. The antecendents of consumers' loyalty toward Internet Service Providers. Information & Management, 41 (6): 685–695.
17. Cho, J., 2004. Likelihood to abort an online transaction: influences from cognitive evaluations, attitudes, and behavioural variables. Information and Management, 41 (7): 827–838.
18. Davis, F. D., 1989. Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13 (3): 319–340.
19. Davis, F. D., Bagozzi, R. P., and Warshaw, P. R., 1989. User acceptance of computer technology: a comparison of two theoretical models. Management Science, 35: 982–1003.
20. Dawson, S. P., Bloch, P. H., and Ridgeway, N. M., 1990. Shopping motives, emotional states, and retail outcomes. Journal of Retailing, 66: 408–427.
21. Delaney-Klinger, K., Boyer, K. K., and Frohlich, M., 2003. The return of online grocery shopping: a comparative analysis of Webvan and Tesco's operational methods. The TQM Magazine, 15 (3): 187–196.
22. Dhruv, G., Iyer, G. R., Krishnan, R., and Sharma, A., 2003. The internet and the price-value-loyalty chain. Journal of Business Research, 56 (5): 391–398.
23. Donthu, N., and Garcia, A., 1999. The internet shopper. Journal of Advertising Research, May–June: 52–58.
24. Elliot, S., and Fowell, S., 2000. Expectations versus reality: a snapshot of consumer experiences with Internet retailing. International Journal of Information Management, 20: 323–336.
25. Fishbein, M., and Ajzen, I., 1975. Belief, Attitude, Intention, and Behaviour: An Introduction to Theory and Research, Reading, MA: Addison Wesley.
26. Fornell, C., and Larcker, D. F., 1981. Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18: 77–90.
27. Forsythe, S. M., and Shi, B., 2003. Consumer patronage and risk perceptions in internet shopping. Journal of Business Research, 56: 867–875.
28. Frambach, R. T., Prabhu, J., and Verhallen, T. M. M., 2003. The influence of business strategy on new product activity: the role of market orientation. International Journal of Research in Marketing, 20: 377–397.
29. Friese, S., Bjerre, M., Hansen, T., Kornum, N., and Sestoft, C., 2003. E-bizz Öresund report—barriers and motivators of online grocery shopping in Denmark, Department of Marketing, Copenhagen Business School. Research Report No. 2003-09 January
30. Gatignon, H., and Robertson, T. S., 1985. A propositional inventory for new diffusion research. Journal of Consumer Research, 11: 849–867.
31. Geuens, M., Brengman, M., and S'Jergers, R., 2003. Food retailing, now and in the future. A consumer perspective. Journal of Retailing and Consumer Services, 10 (4): 241–251.
32. Hair, J., Anderson, R. E., Tatham, R. L., and Black, W. C., 1998. Multivariate Data Analysis, fifth edition, New Jersey: Prentice-Hall.
33. Hansen, T., 2005. Consumer adoption of online grocery buying: a discriminant analysis. International Journal of Retail & Distribution Management, 33 (2): 101–121.
34. Hansen, T., Jensen, J. M., and Solgaard, H. S., 2004. Predicting online grocery buying intention: a comparison of the theory of reasoned action and the theory of planned behavior. International Journal of Information Management, 24 (December): 539–550.
35. Hoffman, D. L., and Novak, T. P., 1996. Marketing in hypermedia computer-mediated environments: conceptual foundations. Journal of Marketing, 60 (July): 50–68.
36. Jones, M. A., 1999. Entertaining shopping experiences: an exploratory investigation. Journal of Retailing and Consumer Services, 6: 129–139.
37. Jöreskog, K. G., 1970. A general method for analysis of covariance structures. Biometrika, 57: 239–251.
38. Jöreskog, K. G., and Sörbum, D., 1993. LISREL 8: Structural Equation Modeling with the SIMPLIS Command Language, Hillsdale, NJ: Lawrence Erlbaum Associates.
39. Kaufman-Scarborugh, C. K., and Lindquist, J. D., 2002. E-shopping in a multiple channel environment. The Journal of Consumer Marketing, 19 (4/5): 333–350.
40. Keen, C., Wetzels, M., Ruyter, K., and Feinberg, R., 2004. E-tailers versus retailers, which factors determine consumer preferences. Journal of Business Research, 57 (7): 685–695.
41. Keh, H. T., and Shieh, E., 2001. Online grocery retailing: success factors and potential pitfalls. Business Horizons, 44 (4): 73–83.
42. Kempiak, M., and Fox, A., 2002. Online grocery shopping: consumer motives, concerns, and business models. First Monday - Peer-reviewed Journal on the Internet, 7 (9) Available atwww.firstmonday.org, (accessed 10 June 2004)
43. Labay, D. G., and Kinnear, T. C., 1981. Exploring the consumer decision process in the adoption of solar energy systems. Journal of Consumer Research, 8: 271–278.
44. Liang, T. -P., and Huang, J. -S., 1998. An empirical study on consumer acceptance of products in electronic markets: a transaction cost model. Decision Support Systems, 24: 29–43.
45. Lim, N., 2003. Consumers' perceived risk: sources versus consequences. Electronic Commerce Research and Applications, 2 (3): 216–228.
46. Liu, X., and Wei, K. -K., 2003. An empirical study of product differences in consumers e-commerce adoption behaviour. Electronic Commerce Research and Applications, 2 (3): 229–239.
47. McKnight, D. H., Choudhury, V., and Kacmar, C., 2002. The impact of initial consumer trust on intentions to transact with a web site: a trust building model. Journal of Strategic Information Systems, 11 (3–4): 297–323.
48. Miller, T. W., 2001. Can we trust the data of online research. Market Research, 13 (2): 26–32.
49. Miyazaki, A. D., and Fernandez, A., 2001. Consumer perceptions of privacy and security risks for online shopping. The Journal of Consumer Affairs, 35 (1): 27–44.
50. Morganosky, M. A., and Cude, B. J., 2000. Consumer response to online grocery shopping. International Journal of Retail & Distribution Management, 28 (1): 17–26.
51. Morganosky, M. A., and Cude, B. J., 2002. Consumer demand for online food retailing: is it really a supply side issue. International Journal of Retail & Distribution Management, 30 (10): 451–458.
52. O'Cass, A., and Fenech, T., 2003. Web retailing adoption: exploring the nature of internet users' web retailing behaviour. Journal of Retailing and Consumer Services, 10 (2): 81–94.
53. Odekerken-Schröder, G., and Wetzels, M., 2003. Trade-offs in online purchase decisions: two empirical studies in Europe. European Management Journal, 21 (6): 731–739.
54. Oliver, R. L., 1981. Measurement and evaluation of satisfaction processes in retail settings. Journal of Retailing, 57: 25–48.
55. Peter, J. P., and Olson, J. C., 1996. Consumer Behavior and Marketing Strategy, 4th edition, Homewood, Illinois: Irwin.
56. Posthuma, R. A., and Dworkin, J. B., 2000. A behavioral theory of arbitrator acceptability. International Journal of Conflict Management, 11 (3): 249–266.
57. Raijas, A., and Tuunainen, V. K., 2001. Critical factors in electronic grocery shopping. International Review of Retail, Distribution and Consumer Research, 11: 255–265.
58. Raijas, A., 2002. The consumer benefits and problems in the electronic grocery store. Journal of Retailing and Consumer Services, 9 (2): 107–113.
59. Ram, S., and Sheth, J., 1989. Consumer resistance to innovations: the marketing problem and its solutions. Journal of Consumer Marketing, 6: 5–14.
60. Ring, L. J., and Tigert, D. J., 2001. Viewpoint: the decline and fall of internet grocery retailers. International Journal of Retail and Distribution Management, 29 (6): 266–273.
61. Rogers, E. M., 1983. Diffusion of Innovations, 3rd edition, New York: The Free Press.
62. Sestoft, C. P., and Hansen, T., 2003. “ Value-driven planned behaviour: a model for understanding and predicting consumer online grocery buying intention ”. In Communicating with Customers: Trends and Developments, Edited by: Veloutsou, C., 131–144. Athens: ATINER.
63. Shih, H. -P., 2004. An empirical study on predicting user acceptance of e-shopping on the web. Information and Management, 41: 351–368.
64. Shim, S., Eastlick, M. A., Lotz, S. L., and Warrington, P., 2001. An online prepurchase intentions model: the role of intention to search. Journal of Retailing, 77: 397–416.
65. Sin, L., and Tse, A., 2002. Profiling internet shoppers in Hong Kong: demographic, psychografic, attitudinal and experiential factors. Journal of International Consumer Marketing, 15 (1): 7–29.
66. Srinivasan, N., and Ratchford, B. T., 1991. An empirical test of an external search for automobiles. Journal of Consumer Research, 18: 233–242.
67. Storm, D., 2001. Telling tales of the consumer in cyberspace—a phenomenological study of online shopping experiences, Odense: Department of Marketing, University of Southern Denmark. Working Paper No. 27/September
68. Sultan, F., 2002. Consumer response to the internet: an exploratory tracking study of online home users. Journal of Business Research, 55: 655–663.
69. Tornatzky, L. G., and Klein, K. J., 1982. Innovation charateristics and innovation adoption-implementation: a meta-analysis of findings. IEEE Transactions on Engineering Management, 29 (1): 28–45.
70. Van den Poel, D., and Leunis, J., 1999. Consumer acceptance of the internet as a channel of distribution. Journal of Business Research, 45 (3): 249–256.
71. Verhoef, P. C., and Langerak, F., 2001. Possible determinants of consumers' adoption of electronic grocery shopping in the Netherlands. Journal of Retailing and Consumer Services, 8: 275–285.
72. Vijayasarathy, L. R., 2002. Products characteristics and internet shopping intentions. Internet Research: Electronic Networking Applications and Policy, 12 (5): 411–426.
73. Wolfinbarger, M., and Gilly, M. C., 2001. Shopping online for freedom, control, and fun. California Management Review, 43 (2): 34–55.