The measurement of service quality in the tour operating sector: A methodological comparison

Journal of Travel Research

Volumn 42, Issue 3, 2004, Pages 305-312

  Hudson, Simon ^a   Hudson, Paul ^b   Miller, Graham A ^c  

^a UNIVERSITY OF CALGARY   (Canada)

^b JMC Holidays ^*  (Canada)

^c UNIVERSITY OF SURREY   (United Kingdom)

Author keywords

IPA; Service quality; SERVQUAL; Tour operator

Indexed keywords

METHODOLOGY; TOURISM;

EID: 1042266950     PISSN: 00472875     EISSN: None     Source Type: Journal    
DOI: 10.1177/0047287503258839     Document Type: Article

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