메뉴 건너뛰기




Volumn 34, Issue 1, 2006, Pages 6-24

Decomposing the value of department store shopping into utilitarian, hedonic and social dimensions: Evidence from Finland

Author keywords

Consumer behaviour; Department stores; Finland; Shopping; Social values

Indexed keywords


EID: 30644458347     PISSN: 09590552     EISSN: None     Source Type: Journal    
DOI: 10.1108/09590550610642792     Document Type: Article
Times cited : (373)

References (51)
  • 1
    • 0038182941 scopus 로고    scopus 로고
    • Hedonic shopping motivations
    • Arnold, M.J. and Reynolds, K.E. (2003), “Hedonic shopping motivations”, Journal of Retailing, Vol. 79 No. 2, pp. 77-95.
    • (2003) Journal of Retailing , vol.79 , Issue.2 , pp. 77-95
    • Arnold, M.J.1    Reynolds, K.E.2
  • 3
    • 0034239390 scopus 로고    scopus 로고
    • Atmospheric effect as a tool for creating customer value and gaining share of customer
    • Babin, B.J. and Attaway, J.S. (2000), “Atmospheric effect as a tool for creating customer value and gaining share of customer”, Journal of Business Research, Vol. 49 No. 2, pp. 91-9.
    • (2000) Journal of Business Research , vol.49 , Issue.2 , pp. 91-99
    • Babin, B.J.1    Attaway, J.S.2
  • 4
    • 84986078901 scopus 로고
    • Work and/or fun: measuring hedonic and utilitarian shopping value
    • Babin, B.J., Darden, W.R. and Griffin, M. (1994), “Work and/or fun: measuring hedonic and utilitarian shopping value”, Journal of Consumer Research, Vol. 20 No. 4, pp. 644-56.
    • (1994) Journal of Consumer Research , vol.20 , Issue.4 , pp. 644-656
    • Babin, B.J.1    Darden, W.R.2    Griffin, M.3
  • 5
    • 84986153804 scopus 로고
    • Possessions and the extended self
    • Belk, R.W. (1988), “Possessions and the extended self”, Journal of Consumer Research, Vol. 15 No. 2, pp. 139-68.
    • (1988) Journal of Consumer Research , vol.15 , Issue.2 , pp. 139-168
    • Belk, R.W.1
  • 6
    • 84986061456 scopus 로고
    • Profiling the recreational shopper
    • Bellenger, D.N. and Korgaonkar, P.K. (1980), “Profiling the recreational shopper”, Journal of Retailing, Vol. 56 No. 3, pp. 77-92.
    • (1980) Journal of Retailing , vol.56 , Issue.3 , pp. 77-92
    • Bellenger, D.N.1    Korgaonkar, P.K.2
  • 8
    • 84986158626 scopus 로고
    • Servicescapes: the impact of physical surroundings on customers and employees
    • Bitner, M.J. (1992), “Servicescapes: the impact of physical surroundings on customers and employees”, Journal of Marketing, Vol. 56 No. 2, pp. 57-71.
    • (1992) Journal of Marketing , vol.56 , Issue.2 , pp. 57-71
    • Bitner, M.J.1
  • 9
    • 0007980256 scopus 로고    scopus 로고
    • Conceptualizing self-monitoring: links to materialism and product involvement
    • Browne, B.A. and Kaldenberg, D.O. (1997), “Conceptualizing self-monitoring: links to materialism and product involvement”, Journal of Consumer Marketing, Vol. 14 No. 1, pp. 31-44.
    • (1997) Journal of Consumer Marketing , vol.14 , Issue.1 , pp. 31-44
    • Browne, B.A.1    Kaldenberg, D.O.2
  • 10
    • 0042250251 scopus 로고    scopus 로고
    • Measuring customer value: gaining the strategic advantage
    • Butz, H.E. Jr and Goodstein, L.D. (1996), “Measuring customer value: gaining the strategic advantage”, Organizational Dynamics, Vol. 24 No. 3, pp. 63-78.
    • (1996) Organizational Dynamics , vol.24 , Issue.3 , pp. 63-78
    • Butz, H.E.1    Goodstein, L.D.2
  • 11
    • 0034363120 scopus 로고    scopus 로고
    • A benefit congruency framework of sales promotion effectiveness
    • Chandon, P., Wansink, B. and Laurent, G. (2000), “A benefit congruency framework of sales promotion effectiveness”, Journal of Marketing, Vol. 64 No. 4, pp. 65-81.
    • (2000) Journal of Marketing , vol.64 , Issue.4 , pp. 65-81
    • Chandon, P.1    Wansink, B.2    Laurent, G.3
  • 12
    • 0034338887 scopus 로고    scopus 로고
    • The costs and benefits of consuming
    • Csikszentmihalyi, M. (2000), “The costs and benefits of consuming”, Journal of Consumer Research, Vol. 27 No. 2, pp. 267-72.
    • (2000) Journal of Consumer Research , vol.27 , Issue.2 , pp. 267-272
    • Csikszentmihalyi, M.1
  • 16
    • 0010513816 scopus 로고    scopus 로고
    • A multi-method investigation of consumer motivations in impulse buying behavior
    • Hausman, A. (2000), “A multi-method investigation of consumer motivations in impulse buying behavior”, Journal of Consumer Marketing, Vol. 17 Nos 4/5, pp. 403-19.
    • (2000) Journal of Consumer Marketing , vol.17 , pp. 403-419
    • Hausman, A.1
  • 17
    • 84986019463 scopus 로고
    • Hedonic consumption: emerging concepts, methods and propositions
    • Hirschman, E.C. and Holbrook, M.B. (1982), “Hedonic consumption: emerging concepts, methods and propositions”, Journal of Marketing, Vol. 46 No. 3, pp. 92-101.
    • (1982) Journal of Marketing , vol.46 , Issue.3 , pp. 92-101
    • Hirschman, E.C.1    Holbrook, M.B.2
  • 18
    • 0002583517 scopus 로고
    • The nature of customer value: an axiology of services in the consumption experience
    • in Rust, R.T. and Oliver, R.L. (Eds), Sage, Thousand Oaks, CA
    • Holbrook, M.B. (1994), “The nature of customer value: an axiology of services in the consumption experience”, in Rust, R.T. and Oliver, R.L. (Eds), Service Quality. New Directions in Theory and Practice, Sage, Thousand Oaks, CA, pp. 21-71.
    • (1994) Service Quality. New Directions in Theory and Practice , pp. 21-71
    • Holbrook, M.B.1
  • 20
    • 84992904969 scopus 로고    scopus 로고
    • The millennial consumer in the texts of our times: experience and entertainment
    • Holbrook, M.B. (2000), “The millennial consumer in the texts of our times: experience and entertainment”, Journal of Macromarketing, Vol. 20 No. 2, pp. 178-92.
    • (2000) Journal of Macromarketing , vol.20 , Issue.2 , pp. 178-192
    • Holbrook, M.B.1
  • 21
    • 84992784927 scopus 로고    scopus 로고
    • The millennial consumer in the texts of our times: exhibitionism
    • Holbrook, M.B. (2001a), “The millennial consumer in the texts of our times: exhibitionism”, Journal of Macromarketing, Vol. 21 No. 1, pp. 81-95.
    • (2001) Journal of Macromarketing , vol.21 , Issue.1 , pp. 81-95
    • Holbrook, M.B.1
  • 22
    • 84992897473 scopus 로고    scopus 로고
    • The millennial consumer in the texts of our times: evangelizing
    • Holbrook, M.B. (2001b), “The millennial consumer in the texts of our times: evangelizing”, Journal of Macromarketing, Vol. 21 No. 2, pp. 181-98.
    • (2001) Journal of Macromarketing , vol.21 , Issue.2 , pp. 181-198
    • Holbrook, M.B.1
  • 23
    • 0002126713 scopus 로고
    • The experiential aspects of consumption: consumer fantasies, feelings and fun
    • Holbrook, M.B. and Hirschman, E.C. (1982), “The experiential aspects of consumption: consumer fantasies, feelings and fun”, Journal of Consumer Research, Vol. 9 No. 2, pp. 132-40.
    • (1982) Journal of Consumer Research , vol.9 , Issue.2 , pp. 132-140
    • Holbrook, M.B.1    Hirschman, E.C.2
  • 24
    • 0002741793 scopus 로고    scopus 로고
    • Experiential value: conceptualization, measurement and application in the catalog and internet shopping environment
    • Mathwick, C., Malhotra, N. and Ridgon, E. (2001), “Experiential value: conceptualization, measurement and application in the catalog and internet shopping environment”, Journal of Retailing, Vol. 77 No. 1, pp. 39-56.
    • (2001) Journal of Retailing , vol.77 , Issue.1 , pp. 39-56
    • Mathwick, C.1    Malhotra, N.2    Ridgon, E.3
  • 25
    • 14944350024 scopus 로고    scopus 로고
    • The association between daily weather and daily shopping patterns
    • Parsons, A.G. (2001), “The association between daily weather and daily shopping patterns”, Australasian Marketing Journal, Vol. 9 No. 2, pp. 78-84.
    • (2001) Australasian Marketing Journal , vol.9 , Issue.2 , pp. 78-84
    • Parsons, A.G.1
  • 26
    • 3242742265 scopus 로고    scopus 로고
    • Non-functional motives for online shoppers: why we click
    • Parsons, A.G. (2002), “Non-functional motives for online shoppers: why we click”, Journal of Consumer Marketing, Vol. 19 No. 5, pp. 380-92.
    • (2002) Journal of Consumer Marketing , vol.19 , Issue.5 , pp. 380-392
    • Parsons, A.G.1
  • 28
    • 85133004179 scopus 로고    scopus 로고
    • The value concept and relationship marketing
    • Ravald, A. and Grönroos, C. (1996), “The value concept and relationship marketing”, European Journal of Marketing, Vol. 30 No. 2, pp. 19-30.
    • (1996) European Journal of Marketing , vol.30 , Issue.2 , pp. 19-30
    • Ravald, A.1    Grönroos, C.2
  • 30
    • 0042291027 scopus 로고
    • A consumer values orientation for materialism and its measurement: scale development and validation
    • Richins, M.L. and Dawson, S. (1992), “A consumer values orientation for materialism and its measurement: scale development and validation”, Journal of Consumer Research, Vol. 19 No. 3, pp. 303-16.
    • (1992) Journal of Consumer Research , vol.19 , Issue.3 , pp. 303-316
    • Richins, M.L.1    Dawson, S.2
  • 31
    • 84970415414 scopus 로고
    • Structural equation models: empirical identification, heywood cases, and related problems
    • Rindskopf, D. (1984), “Structural equation models: empirical identification, heywood cases, and related problems”, Sociological Methods & Research, Vol. 13 No. 1, pp. 109-19.
    • (1984) Sociological Methods & Research , vol.13 , Issue.1 , pp. 109-119
    • Rindskopf, D.1
  • 32
    • 0040278098 scopus 로고    scopus 로고
    • Malling society. Mall consumption practices and the future of public space
    • in Sherry, J.F. Jr (Ed.), American Marketing Association/NTC Business Books, Chicago, IL.
    • Sandikci, O. and Holt, D.B. (1998), “Malling society. Mall consumption practices and the future of public space”, in Sherry, J.F. Jr (Ed.), ServiceScapes. The Concept of Place in Contemporary Markets, American Marketing Association/NTC Business Books, Chicago, IL.
    • (1998) ServiceScapes. The Concept of Place in Contemporary Markets
    • Sandikci, O.1    Holt, D.B.2
  • 34
    • 0010151140 scopus 로고    scopus 로고
    • Attention, retailers! How convenient is your convenience strategy?
    • Seiders, K.B., Berry, L.L. and Gresham, L.G. (2000), “Attention, retailers! How convenient is your convenience strategy?”, Sloan Management Review, Vol. 41 No. 3, pp. 79-90.
    • (2000) Sloan Management Review , vol.41 , Issue.3 , pp. 79-90
    • Seiders, K.B.1    Berry, L.L.2    Gresham, L.G.3
  • 35
    • 0002022991 scopus 로고
    • An integrative theory of patronage preference and behaviour
    • in Darden, W.R. and Lusch, R.F. (Eds), Elsevier Science, New York, NY
    • Sheth, J. (1983), “An integrative theory of patronage preference and behaviour”, in Darden, W.R. and Lusch, R.F. (Eds), Patronage Behaviour and Retail Management, Elsevier Science, New York, NY, pp. 9-28.
    • (1983) Patronage Behaviour and Retail Management , pp. 9-28
    • Sheth, J.1
  • 36
    • 0012909584 scopus 로고
    • Why we buy what we buy: a theory of consumption values
    • Sheth, J., Newman, B. and Gross, B. (1991), “Why we buy what we buy: a theory of consumption values”, Journal of Business Research, Vol. 22 No. 2, pp. 159-70.
    • (1991) Journal of Business Research , vol.22 , Issue.2 , pp. 159-170
    • Sheth, J.1    Newman, B.2    Gross, B.3
  • 37
    • 0034238588 scopus 로고    scopus 로고
    • Retail environment, self-congruity, and retail patronage: an integrative model and research agenda
    • Sirgy, M.J., Grewal, D. and Mangleburg, T. (2000), “Retail environment, self-congruity, and retail patronage: an integrative model and research agenda”, Journal of Business Research, Vol. 49 No. 2, pp. 127-38.
    • (2000) Journal of Business Research , vol.49 , Issue.2 , pp. 127-138
    • Sirgy, M.J.1    Grewal, D.2    Mangleburg, T.3
  • 38
    • 84986011523 scopus 로고
    • The role of products as social stimuli: a symbolic interactionism perspective
    • Solomon, M.R. (1983), “The role of products as social stimuli: a symbolic interactionism perspective”, Journal of Consumer Research, Vol. 10 No. 3, pp. 319-29.
    • (1983) Journal of Consumer Research , vol.10 , Issue.3 , pp. 319-329
    • Solomon, M.R.1
  • 39
    • 0003434723 scopus 로고    scopus 로고
    • Prentice Hall, Upper Saddle River, New Jersey.
    • Solomon, M.R. (2002), Consumer Behavior, 5th ed., Prentice Hall, Upper Saddle River, New Jersey.
    • (2002) Consumer Behavior, 5th ed.
    • Solomon, M.R.1
  • 40
    • 0001710569 scopus 로고    scopus 로고
    • Consumer perceived value: the development of a multiple item scale
    • Sweeney, J.C. and Soutar, G.N. (2001), “Consumer perceived value: the development of a multiple item scale”, Journal of Retailing, Vol. 77 No. 2, pp. 203-20.
    • (2001) Journal of Retailing , vol.77 , Issue.2 , pp. 203-220
    • Sweeney, J.C.1    Soutar, G.N.2
  • 41
    • 0002309578 scopus 로고
    • Why do people shop?
    • Tauber, E.M. (1972), “Why do people shop?”, Journal of Marketing, Vol. 36 No. 4, pp. 46-9.
    • (1972) Journal of Marketing , vol.36 , Issue.4 , pp. 46-49
    • Tauber, E.M.1
  • 42
    • 0034239366 scopus 로고    scopus 로고
    • Atmospheric effects on shopping behavior: a review of the experimental evidence
    • Turley, L.W. and Milliman, R.E. (2000), “Atmospheric effects on shopping behavior: a review of the experimental evidence”, Journal of Business Research, Vol. 49 No. 2, pp. 193-211.
    • (2000) Journal of Business Research , vol.49 , Issue.2 , pp. 193-211
    • Turley, L.W.1    Milliman, R.E.2
  • 44
    • 10644225016 scopus 로고    scopus 로고
    • Linking attributes, benefits and consumer values
    • Vriens, M. and Hofstede, F.T. (2000), “Linking attributes, benefits and consumer values”, Marketing Research, Vol. 12 No. 3, pp. 4-10.
    • (2000) Marketing Research , vol.12 , Issue.3 , pp. 4-10
    • Vriens, M.1    Hofstede, F.T.2
  • 45
    • 0032162231 scopus 로고    scopus 로고
    • Excitement at the mall: determinants and effects on shopping response
    • Wakefield, K.L. and Baker, J. (1998), “Excitement at the mall: determinants and effects on shopping response”, Journal of Retailing, Vol. 74 No. 4, pp. 515-39.
    • (1998) Journal of Retailing , vol.74 , Issue.4 , pp. 515-539
    • Wakefield, K.L.1    Baker, J.2
  • 46
    • 84986095607 scopus 로고
    • A motivation-based shopper typology
    • Westbrook, R.A. and Black, W.C. (1985), “A motivation-based shopper typology”, Journal of Retailing, Vol. 61 No. 1, pp. 78-103.
    • (1985) Journal of Retailing , vol.61 , Issue.1 , pp. 78-103
    • Westbrook, R.A.1    Black, W.C.2
  • 48
    • 0031536393 scopus 로고    scopus 로고
    • Customer value: the next source for competitive advantage
    • Woodruff, R.B. (1997), “Customer value: the next source for competitive advantage”, Journal of the Academy of Marketing Science, Vol. 25 No. 2, pp. 139-53.
    • (1997) Journal of the Academy of Marketing Science , vol.25 , Issue.2 , pp. 139-153
    • Woodruff, R.B.1
  • 50
    • 0002667763 scopus 로고
    • Consumer perceptions of price, quality and value: a means-end model and synthesis of evidence
    • Zeithaml, V. (1988), “Consumer perceptions of price, quality and value: a means-end model and synthesis of evidence”, Journal of Marketing, Vol. 52 No. 3, pp. 2-22.
    • (1988) Journal of Marketing , vol.52 , Issue.3 , pp. 2-22
    • Zeithaml, V.1
  • 51
    • 0032200860 scopus 로고    scopus 로고
    • Business marketing: understand what customers value
    • Anderson, J.C. and Narus, J.A. (1998), “Business marketing: understand what customers value”, Harvard Business Review, Vol. 76 No. 6, pp. 53-61.
    • (1998) Harvard Business Review , vol.76 , Issue.6 , pp. 53-61
    • Anderson, J.C.1    Narus, J.A.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.