A processual analysis of customer service training

Journal of Services Marketing

Volumn 11, Issue 3, 1997, Pages 193-205

  Lin, Binshan ^a   Darling, John ^b  

^a LOUISIANA STATE UNIVERSITY   (United States)

^b PITTSBURG STATE UNIVERSITY   (United States)

Author keywords

Customer service; Organizational learning; TQM; Training

Indexed keywords

EID: 84986014906     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876049710168681     Document Type: Article

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