메뉴 건너뛰기




Volumn 11, Issue 3, 2008, Pages 256-274

Designing and conducting online interviews to investigate interesting consumer phenomena

Author keywords

Consumer research; Internet; Interviews; Online operations; Qualitative research

Indexed keywords


EID: 46149093705     PISSN: 13522752     EISSN: None     Source Type: Journal    
DOI: 10.1108/13522750810879002     Document Type: Article
Times cited : (46)

References (67)
  • 1
    • 84986799961 scopus 로고
    • Consumer recycling goals and their effect on decisions to recycle: a means-end chain analysis
    • Bagozzi, R.P. and Dabholkar, P.A. (1994), “Consumer recycling goals and their effect on decisions to recycle: a means-end chain analysis”, Psychology & Marketing, Vol. 11 No. 4, pp. 313-40.
    • (1994) Psychology & Marketing , vol.11 , Issue.4 , pp. 313-340
    • Bagozzi, R.P.1    Dabholkar, P.A.2
  • 3
    • 0012222948 scopus 로고    scopus 로고
    • A comparison of five elicitation techniques for elicitation of attributes of low involvement products
    • Bech-Larsen, T. and Nielsen, N.A. (1999), “A comparison of five elicitation techniques for elicitation of attributes of low involvement products”, Journal of Economic Psychology, Vol. 20, pp. 315-41.
    • (1999) Journal of Economic Psychology , vol.20 , pp. 315-341
    • Bech-Larsen, T.1    Nielsen, N.A.2
  • 4
    • 18344390419 scopus 로고    scopus 로고
    • Videography in marketing and consumer research
    • Belk, R.W. and Kozinets, R.V. (2005), “Videography in marketing and consumer research”, Qualitative Market Research, Vol. 8 No. 2, pp. 128-41.
    • (2005) Qualitative Market Research , vol.8 , Issue.2 , pp. 128-141
    • Belk, R.W.1    Kozinets, R.V.2
  • 6
    • 1842510638 scopus 로고    scopus 로고
    • Customization of the service experience: the role of the frontline employee
    • Bettencourt, L.A. and Gwinner, K. (1996), “Customization of the service experience: the role of the frontline employee”, International Journal of Service Industry Management, Vol. 7 No. 2, pp. 3-20.
    • (1996) International Journal of Service Industry Management , vol.7 , Issue.2 , pp. 3-20
    • Bettencourt, L.A.1    Gwinner, K.2
  • 7
    • 24344496571 scopus 로고    scopus 로고
    • A rose by any other name may smell as sweet but ‘group discussions’ is not another name for a ‘focus group’ nor should it be
    • Boddy, C. (2005), “A rose by any other name may smell as sweet but ‘group discussions’ is not another name for a ‘focus group’ nor should it be”, Qualitative Market Research, Vol. 8 No. 3, pp. 248-55.
    • (2005) Qualitative Market Research , vol.8 , Issue.3 , pp. 248-255
    • Boddy, C.1
  • 8
    • 0009066137 scopus 로고    scopus 로고
    • Using means-end structures for benefit segmentation
    • Botschen, G., Thelen, E.M. and Pieters, R. (1999), “Using means-end structures for benefit segmentation”, European Journal of Marketing, Vol. 33 Nos 1 / 2, pp. 38-58.
    • (1999) European Journal of Marketing , vol.33 , Issue.1 , pp. 38-58
    • Botschen, G.1    Thelen, E.M.2    Pieters, R.3
  • 9
    • 0003624734 scopus 로고    scopus 로고
    • 2nd ed. Oxford University Press Oxford
    • Bryman, A. (2004), Social Research Methods, 2nd ed., Oxford University Press, Oxford.
    • (2004) Social Research Methods
    • Bryman, A.1
  • 11
    • 84889324527 scopus 로고
    • Characteristics of the opinion leader: a new dimension
    • Chan, K.K. and Misra, S. (1990), “Characteristics of the opinion leader: a new dimension”, Journal of Advertising, Vol. 19 No. 3, pp. 53-60.
    • (1990) Journal of Advertising , vol.19 , Issue.3 , pp. 53-60
    • Chan, K.K.1    Misra, S.2
  • 12
    • 0008826607 scopus 로고    scopus 로고
    • Realtime interviewing using the world wide web
    • available at: (accessed 14 December 2005).
    • Chen, P. and Hinton, S.M. (1999), “Realtime interviewing using the world wide web”, Sociological Research Online, Vol. 4 No. 3, available at: www.socresonline.org.uk/socresonline/4/3/chen.html (accessed 14 December 2005).
    • (1999) Sociological Research Online , vol.4 , Issue.3
    • Chen, P.1    Hinton, S.M.2
  • 14
    • 0242491757 scopus 로고    scopus 로고
    • The effect of incentives in web surveys: application and ethical considerations
    • Cobanoglu, C. and Cobanoglu, N. (2003), “The effect of incentives in web surveys: application and ethical considerations”, International Journal of Market Research, Vol. 45 No. 4, pp. 475-88.
    • (2003) International Journal of Market Research , vol.45 , Issue.4 , pp. 475-488
    • Cobanoglu, C.1    Cobanoglu, N.2
  • 15
    • 33746673150 scopus 로고    scopus 로고
    • The five rules of cool
    • FORRESTER Research Cambridge, MA available at: (accessed 14 December 2005).
    • Collingwood, H. (2005), “The five rules of cool”, FORRESTER Research, Cambridge, MA, available at: www.forrester.com/magazine/articles.003/03.apple.r2.pdf (accessed 14 December 2005).
    • (2005)
    • Collingwood, H.1
  • 16
    • 3142658437 scopus 로고    scopus 로고
    • Online survey techniques: current issues and future trends
    • Comley, P. (2002), “Online survey techniques: current issues and future trends”, Interactive Marketing, Vol. 4 No. 2, pp. 156-69.
    • (2002) Interactive Marketing , vol.4 , Issue.2 , pp. 156-169
    • Comley, P.1
  • 17
    • 0035660013 scopus 로고    scopus 로고
    • Values as determinants of preferences for housing attributes
    • Coolen, H. and Hoekstra, J. (2001), “Values as determinants of preferences for housing attributes”, Journal of Housing and the Built Environment, Vol. 16 Nos 3 / 4, pp. 285-306.
    • (2001) Journal of Housing and the Built Environment , vol.16 , Issue.3 , pp. 285-306
    • Coolen, H.1    Hoekstra, J.2
  • 19
    • 0036779127 scopus 로고    scopus 로고
    • Understanding sales manager effectiveness – linking attributes to sales force values
    • Deeter-Schmelz, D.R., Kennedy, K.N. and Goebel, D.J. (2002), “Understanding sales manager effectiveness – linking attributes to sales force values”, Industrial Marketing Management, Vol. 31 No. 7, pp. 617-26.
    • (2002) Industrial Marketing Management , vol.31 , Issue.7 , pp. 617-626
    • Deeter-Schmelz, D.R.1    Kennedy, K.N.2    Goebel, D.J.3
  • 20
    • 0002503018 scopus 로고    scopus 로고
    • The discipline and practice of qualitative research
    • Denzin, N.K. and Lincoln, Y.S. (Eds) Sage Thousand Oaks, CA
    • Denzin, N.K. and Lincoln, Y.S. (2003), “The discipline and practice of qualitative research”, in Denzin, N.K. and Lincoln, Y.S. (Eds), The Landscape of Qualitative Research – Theories and Issues, Sage, Thousand Oaks, CA, pp. 1-45.
    • (2003) The Landscape of Qualitative Research – Theories and Issues , pp. 1-45
    • Denzin, N.K.1    Lincoln, Y.S.2
  • 21
    • 84986091917 scopus 로고    scopus 로고
    • Food retail positioning strategy: a means-end chain analysis
    • Devlin, D., Birtwistle, G. and Macedo, N. (2003), “Food retail positioning strategy: a means-end chain analysis”, British Food Journal, Vol. 105 No. 9, pp. 653-70.
    • (2003) British Food Journal , vol.105 , Issue.9 , pp. 653-670
    • Devlin, D.1    Birtwistle, G.2    Macedo, N.3
  • 25
    • 0035617891 scopus 로고    scopus 로고
    • A critical exploration of face-to-face interviewing vs. computer-mediated interviewing
    • Folkman Curasi, C. (2001), “A critical exploration of face-to-face interviewing vs. computer-mediated interviewing”, International Journal of Market Research, Vol. 43 No. 4, pp. 361-75.
    • (2001) International Journal of Market Research , vol.43 , Issue.4 , pp. 361-375
    • Folkman Curasi, C.1
  • 26
    • 0001797456 scopus 로고    scopus 로고
    • The interview – from structured questions to negotiated text
    • Denzin, N.K. and Lincoln, Y.S. (Eds) 2nd ed. Sage Thousand Oaks, CA
    • Fontana, A. and Frey, J.H. (2003), “The interview – from structured questions to negotiated text”, in Denzin, N.K. and Lincoln, Y.S. (Eds), Collecting and Interpreting Qualitative Materials, 2nd ed., Sage, Thousand Oaks, CA, pp. 61-106.
    • (2003) Collecting and Interpreting Qualitative Materials , pp. 61-106
    • Fontana, A.1    Frey, J.H.2
  • 30
    • 27844462427 scopus 로고    scopus 로고
    • The predictive validity of an opinion leadership scale
    • Goldsmith, R.E. and de Witt, T.S. (2003), “The predictive validity of an opinion leadership scale”, Journal of Marketing Theory & Practice, Vol. 11 No. 1, pp. 28-35.
    • (2003) Journal of Marketing Theory & Practice , vol.11 , Issue.1 , pp. 28-35
    • Goldsmith, R.E.1    de Witt, T.S.2
  • 31
    • 0000817880 scopus 로고
    • Measuring subjective meaning structures by the laddering method: theoretical considerations and methodological problems
    • Grunert, K.G. and Grunert, S.C. (1995), “Measuring subjective meaning structures by the laddering method: theoretical considerations and methodological problems”, International Journal of Research in Marketing, Vol. 12, pp. 209-25.
    • (1995) International Journal of Research in Marketing , vol.12 , pp. 209-225
    • Grunert, K.G.1    Grunert, S.C.2
  • 32
    • 84992979987 scopus 로고
    • A means-end chain model based on consumer categorization processes
    • Gutman, J. (1982), “A means-end chain model based on consumer categorization processes”, Journal of Marketing, Vol. 46, pp. 60-72.
    • (1982) Journal of Marketing , vol.46 , pp. 60-72
    • Gutman, J.1
  • 35
    • 24344485517 scopus 로고    scopus 로고
    • Focus group exploration of firm-employee relationship strength
    • Herington, C., Scott, D. and Johnson, L.W. (2005), “Focus group exploration of firm-employee relationship strength”, Qualitative Market Research, Vol. 8 No. 3, pp. 256-76.
    • (2005) Qualitative Market Research , vol.8 , Issue.3 , pp. 256-276
    • Herington, C.1    Scott, D.2    Johnson, L.W.3
  • 36
    • 0003524566 scopus 로고
    • The change of personal constructs from the viewpoint of theory of construct implications
    • unpublished PhD thesis Ohio State University Athens, OH cited in Bannister, D. and Mair, J.M.M. (1968), The Evaluation of Personal Constructs, Academy Press, London.
    • Hinkle, D. (1965), “The change of personal constructs from the viewpoint of theory of construct implications”, unpublished PhD thesis, Ohio State University, Athens, OH, cited in Bannister, D. and Mair, J.M.M. (1968), The Evaluation of Personal Constructs, Academy Press, London.
    • (1965)
    • Hinkle, D.1
  • 37
    • 0035263743 scopus 로고    scopus 로고
    • Self-disclosure in computer-mediated communication: the role of self-awareness and visual anonymity
    • Joinson, A.N. (2001), “Self-disclosure in computer-mediated communication: the role of self-awareness and visual anonymity”, European Journal of Social Psychology, Vol. 31, pp. 177-92.
    • (2001) European Journal of Social Psychology , vol.31 , pp. 177-192
    • Joinson, A.N.1
  • 39
    • 0003654618 scopus 로고
    • Routledge London (Reprint 1991; Original 1955: Norton, New York, NY).
    • Kelly, G.A. (1991 / 1955), The Psychology of Personal Constructs, Vol. 2, Routledge, London, (Reprint 1991; Original 1955: Norton, New York, NY).
    • (1991) The Psychology of Personal Constructs , vol.2
    • Kelly, G.A.1
  • 40
    • 18344393612 scopus 로고    scopus 로고
    • Sensitive research topics: netnography revisited
    • Langer, R. and Beckman, S.C. (2005), “Sensitive research topics: netnography revisited”, Qualitative Market Research, Vol. 8 No. 2, pp. 189-203.
    • (2005) Qualitative Market Research , vol.8 , Issue.2 , pp. 189-203
    • Langer, R.1    Beckman, S.C.2
  • 42
    • 0012616227 scopus 로고    scopus 로고
    • Qualitative interviewing: asking, listening and interpreting
    • May, T. (Ed.) Sage London
    • Mason, J. (2002), “Qualitative interviewing: asking, listening and interpreting”, in May, T. (Ed.), Qualitative Research in Action, Sage, London, pp. 225-41.
    • (2002) Qualitative Research in Action , pp. 225-241
    • Mason, J.1
  • 45
    • 84992954965 scopus 로고    scopus 로고
    • Focus groups in cyberspace: using the internet for qualitative research
    • O'Connor, H. and Madge, C. (2003), “Focus groups in cyberspace: using the internet for qualitative research”, Qualitative Market Research, Vol. 6 No. 2, pp. 133-43.
    • (2003) Qualitative Market Research , vol.6 , Issue.2 , pp. 133-143
    • O'Connor, H.1    Madge, C.2
  • 47
    • 0001858364 scopus 로고
    • Understanding consumers' cognitive structures: implications for marketing strategy
    • Percy, L. and Woodside, A.G. (Eds) Lexington Books Lexington, MA
    • Olson, J.C. and Reynolds, T.J. (1983), “Understanding consumers' cognitive structures: implications for marketing strategy”, in Percy, L. and Woodside, A.G. (Eds), Advertising and Consumer Psychology, Lexington Books, Lexington, MA, pp. 77-90.
    • (1983) Advertising and Consumer Psychology , pp. 77-90
    • Olson, J.C.1    Reynolds, T.J.2
  • 50
    • 0032220929 scopus 로고    scopus 로고
    • Customer desire expectations about service employees: an analysis of hierarchical relations
    • Pieters, R., Botschen, G. and Thelen, E.M. (1998), “Customer desire expectations about service employees: an analysis of hierarchical relations”, Psychology & Marketing, Vol. 15 No. 8, pp. 755-73.
    • (1998) Psychology & Marketing , vol.15 , Issue.8 , pp. 755-773
    • Pieters, R.1    Botschen, G.2    Thelen, E.M.3
  • 52
    • 84993013188 scopus 로고
    • Laddering theory, method, analysis, and interpretation
    • Reynolds, T.J. and Gutman, J. (1988), “Laddering theory, method, analysis, and interpretation”, Journal of Advertising Research, Vol. 28, pp. 11-31.
    • (1988) Journal of Advertising Research , vol.28 , pp. 11-31
    • Reynolds, T.J.1    Gutman, J.2
  • 57
    • 21844511586 scopus 로고
    • Subcultures of consumption: an ethnography of the new biker
    • Schouten, J.W. and McAlexander, J.H. (1995), “Subcultures of consumption: an ethnography of the new biker”, Journal of Consumer Research, Vol. 22 No. 1, pp. 43-62.
    • (1995) Journal of Consumer Research , vol.22 , Issue.1 , pp. 43-62
    • Schouten, J.W.1    McAlexander, J.H.2
  • 58
    • 0343715092 scopus 로고
    • The consumer as financial opinion leader
    • Stern, B.B. and Gould, S.J. (1988), “The consumer as financial opinion leader”, Journal of Retail Banking, Vol. 10 No. 2, pp. 43-52.
    • (1988) Journal of Retail Banking , vol.10 , Issue.2 , pp. 43-52
    • Stern, B.B.1    Gould, S.J.2
  • 59
    • 30744446221 scopus 로고    scopus 로고
    • Methodology or ‘methodolatry’? An evaluation of focus groups and depth interviews
    • Stokes, D. and Bergin, R. (2006), “Methodology or ‘methodolatry’? An evaluation of focus groups and depth interviews”, Qualitative Market Research, Vol. 9 No. 1, pp. 26-37.
    • (2006) Qualitative Market Research , vol.9 , Issue.1 , pp. 26-37
    • Stokes, D.1    Bergin, R.2
  • 61
    • 84992954213 scopus 로고    scopus 로고
    • Designing and conducting virtual focus groups
    • Sweet, C. (2001), “Designing and conducting virtual focus groups”, Qualitative Market Research, Vol. 4 No. 3, pp. 130-5.
    • (2001) Qualitative Market Research , vol.4 , Issue.3 , pp. 130-135
    • Sweet, C.1
  • 62
    • 0346159235 scopus 로고    scopus 로고
    • Conducting electronic focus group discussions among Chinese respondents
    • Tse, A.C.B. (1999), “Conducting electronic focus group discussions among Chinese respondents”, Journal of the Market Research Society, Vol. 41 No. 4, pp. 407-15.
    • (1999) Journal of the Market Research Society , vol.41 , Issue.4 , pp. 407-415
    • Tse, A.C.B.1
  • 64
    • 10644225016 scopus 로고    scopus 로고
    • Linking attributes, benefits, and consumer values
    • Vriens, M. and Hofstede, F.T. (2000), “Linking attributes, benefits, and consumer values”, Journal of Marketing Research, Vol. 12 No. 3, pp. 4-10.
    • (2000) Journal of Marketing Research , vol.12 , Issue.3 , pp. 4-10
    • Vriens, M.1    Hofstede, F.T.2
  • 65
    • 0009955657 scopus 로고    scopus 로고
    • New techniques to generate key marketing insights
    • Wansink, B. (2000), “New techniques to generate key marketing insights”, Journal of Marketing Research, Vol. 12 No. 2, pp. 28-36.
    • (2000) Journal of Marketing Research , vol.12 , Issue.2 , pp. 28-36
    • Wansink, B.1
  • 66
    • 84992975866 scopus 로고    scopus 로고
    • Using laddering to understand and leverage a brand's equity
    • Wansink, B. (2003), “Using laddering to understand and leverage a brand's equity”, Qualitative Market Research: An International Journal, Vol. 6 No. 2, pp. 111-8.
    • (2003) Qualitative Market Research: An International Journal , vol.6 , Issue.2 , pp. 111-118
    • Wansink, B.1
  • 67
    • 84986065198 scopus 로고    scopus 로고
    • Consumer motivations in the purchase of organic food – a means-end approach
    • Zanoli, R. and Naspetti, S. (2002), “Consumer motivations in the purchase of organic food – a means-end approach”, British Food Journal, Vol. 104 No. 8, pp. 643-53.
    • (2002) British Food Journal , vol.104 , Issue.8 , pp. 643-653
    • Zanoli, R.1    Naspetti, S.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.