-
1
-
-
0002518973
-
"Resource allocation behavior in conventional channels"
-
Anderson, E., Lodish, L.M. and Weitz, B.A. (1987), "Resource allocation behavior in conventional channels", Journal of Marketing Research, Vol. 24 No. 1, pp. 85-97.
-
(1987)
Journal of Marketing Research
, vol.24
, Issue.1
, pp. 85-97
-
-
Anderson, E.1
Lodish, L.M.2
Weitz, B.A.3
-
2
-
-
0001780926
-
"A model of the distributor's perspective of distributor-manufacturer working relationships"
-
Anderson, J.C. and Narus, J.A. (1984), "A model of the distributor's perspective of distributor-manufacturer working relationships", Journal of Marketing, Vol. 48 No. 4, pp. 62-74.
-
(1984)
Journal of Marketing
, vol.48
, Issue.4
, pp. 62-74
-
-
Anderson, J.C.1
Narus, J.A.2
-
3
-
-
84986849612
-
"Deciphering dyads: Concepts, methods, and controversies in relational research"
-
Anderson, W.T. (1994), "Deciphering dyads: Concepts, methods, and controversies in relational research", Psychology and Marketing, Vol. 11 No. 5, pp. 447-66.
-
(1994)
Psychology and Marketing
, vol.11
, Issue.5
, pp. 447-466
-
-
Anderson, W.T.1
-
4
-
-
85015370931
-
"Internal networks for internal marketing"
-
Ballantyne, D. (1997), "Internal networks for internal marketing", Journal of Marketing Management, Vol. 13, pp. 343-66.
-
(1997)
Journal of Marketing Management
, vol.13
, pp. 343-366
-
-
Ballantyne, D.1
-
5
-
-
84986078567
-
"Internal relationship marketing: A strategy for knowledge renewal"
-
Ballantyne, D. (2000a), "Internal relationship marketing: A strategy for knowledge renewal", International Journal of Bank Marketing, Vol. 18 No. 6, pp. 274-86.
-
(2000)
International Journal of Bank Marketing
, vol.18
, Issue.6
, pp. 274-286
-
-
Ballantyne, D.1
-
6
-
-
3042798391
-
"The strengths and weaknesses of internal marketing"
-
Varey, R.J. and Lewis, B.R. (Eds), Routledge, London
-
Ballantyne, D. (2000b), "The strengths and weaknesses of internal marketing", in Varey, R.J. and Lewis, B.R. (Eds), Internal Marketing: Directions for Management, Routledge, London, pp. 43-60.
-
(2000)
Internal Marketing: Directions for Management
, pp. 43-60
-
-
Ballantyne, D.1
-
7
-
-
0010763787
-
"Establishing relationships - Getting closer to the customer may be more difficult than you think"
-
Barnes, J.G. (1995), "Establishing relationships - getting closer to the customer may be more difficult than you think", Irish Marketing Review, Vol. 8, pp. 107-16.
-
(1995)
Irish Marketing Review
, vol.8
, pp. 107-116
-
-
Barnes, J.G.1
-
8
-
-
84986038239
-
"Predictors of equity in relationships between financial services providers and retail customers"
-
Barnes, J.G. and Howlett, D.M. (1998), "Predictors of equity in relationships between financial services providers and retail customers", International Journal of Bank Marketing, Vol. 16 No. 1, pp. 15-23.
-
(1998)
International Journal of Bank Marketing
, vol.16
, Issue.1
, pp. 15-23
-
-
Barnes, J.G.1
Howlett, D.M.2
-
9
-
-
0023505053
-
"Focus group interview: An under-utilized research technique for improving theory and practice in health education"
-
Basch, C.E. (1987), "Focus group interview: An under-utilized research technique for improving theory and practice in health education", Health Education Quarterly, Vol. 14 No. 4, pp. 411-48.
-
(1987)
Health Education Quarterly
, vol.14
, Issue.4
, pp. 411-448
-
-
Basch, C.E.1
-
10
-
-
0031285852
-
"Relationship marketing: Evolution, present state, and future"
-
Bejou, D. (1997), "Relationship marketing: Evolution, present state, and future", Psychology and Marketing, Vol. 14 No. 8, pp. 727-36.
-
(1997)
Psychology and Marketing
, vol.14
, Issue.8
, pp. 727-736
-
-
Bejou, D.1
-
11
-
-
0001944139
-
"Customers' motivations for maintaining relationships with service providers"
-
Bendapudi, N. and Berry, L.L. (1997), "Customers' motivations for maintaining relationships with service providers", Journal of Retailing, Vol. 73 No. 1, pp. 15-37.
-
(1997)
Journal of Retailing
, vol.73
, Issue.1
, pp. 15-37
-
-
Bendapudi, N.1
Berry, L.L.2
-
12
-
-
0001791226
-
"Services marketing is different"
-
Berry, L.L. (1980), "Services marketing is different", Business, May-June, pp. 24-9.
-
(1980)
Business
, pp. 24-29
-
-
Berry, L.L.1
-
13
-
-
0003807877
-
-
Free Press, New York, NY
-
Berry, L.L. and Parasuraman, A. (1991), Marketing Services: Competing through Quality, Free Press, New York, NY.
-
(1991)
Marketing Services: Competing Through Quality
-
-
Berry, L.L.1
Parasuraman, A.2
-
14
-
-
51249170898
-
"A framework for conducting a services marketing audit"
-
Berry, L.L., Conant, J.S. and Parasuraman, A. (1991), "A framework for conducting a services marketing audit", Journal of the Academy of Marketing Science, Vol. 19 No. 3, pp. 255-68.
-
(1991)
Journal of the Academy of Marketing Science
, vol.19
, Issue.3
, pp. 255-268
-
-
Berry, L.L.1
Conant, J.S.2
Parasuraman, A.3
-
15
-
-
24344488234
-
"Trust of a service worker - Further evidence of dimensionality"
-
paper presented at the ANZMAC Annual Conference, Sydney, 29 November-1 December
-
Bove, L.L. and Johnson, L.W. (2000), "Trust of a service worker - further evidence of dimensionality", paper presented at the ANZMAC Annual Conference, Sydney, 29 November-1 December.
-
(2000)
-
-
Bove, L.L.1
Johnson, L.W.2
-
16
-
-
0041370132
-
"Customer relationships with service personnel: Do we measure closeness, quality or strength?"
-
Bove, L.L. and Johnson, L.W. (2001), "Customer relationships with service personnel: Do we measure closeness, quality or strength?", Journal of Business Research, Vol. 54 No. 3, pp. 189-97.
-
(2001)
Journal of Business Research
, vol.54
, Issue.3
, pp. 189-197
-
-
Bove, L.L.1
Johnson, L.W.2
-
17
-
-
1542584860
-
-
Department of Marketing, University of Auckland, Auckland
-
Brookes, R., Brodie, R.J. and Oliver, M. (1998), Towards the Next Millennium: Key Trends and Changes in Marketing Practice, Department of Marketing, University of Auckland, Auckland.
-
(1998)
Towards the Next Millennium: Key Trends and Changes in Marketing Practice
-
-
Brookes, R.1
Brodie, R.J.2
Oliver, M.3
-
18
-
-
0000332144
-
"Focus group and the nature of qualitative marketing research"
-
Calder, B.J. (1977), "Focus group and the nature of qualitative marketing research", Journal of Marketing Research, Vol. 14 No. 3, pp. 353-64.
-
(1977)
Journal of Marketing Research
, vol.14
, Issue.3
, pp. 353-364
-
-
Calder, B.J.1
-
19
-
-
0004290675
-
-
Ballinger Publishing, New York, NY
-
Carlzon, J. (1987), Moments of Truth, Ballinger Publishing, New York, NY.
-
(1987)
Moments of Truth
-
-
Carlzon, J.1
-
20
-
-
0003907592
-
-
Butterworth-Heinemann, Oxford
-
Christopher, M., Payne, A. and Ballantyne, D. (1991), Relationship Marketing: Bringing Quality, Customer Service and Marketing Together, Butterworth-Heinemann, Oxford.
-
(1991)
Relationship Marketing: Bringing Quality, Customer Service and Marketing Together
-
-
Christopher, M.1
Payne, A.2
Ballantyne, D.3
-
21
-
-
0003693270
-
-
Harcourt, Fort Worth, TX
-
Churchill, G.A. Jr and Iacobucci, D. (2002), Marketing Research - Methodological Foundations, Harcourt, Fort Worth, TX.
-
(2002)
Marketing Research - Methodological Foundations
-
-
Churchill Jr., G.A.1
Iacobucci, D.2
-
23
-
-
0442265667
-
"Classifying relationship structures: Relationship strength in industrial markets"
-
Donaldson, B. and O'Toole, T. (2000), "Classifying relationship structures: Relationship strength in industrial markets", Journal of Business & Industrial Marketing, Vol. 15 No. 7, pp. 491-506.
-
(2000)
Journal of Business & Industrial Marketing
, vol.15
, Issue.7
, pp. 491-506
-
-
Donaldson, B.1
O'Toole, T.2
-
24
-
-
80053615216
-
"Marketing in the new millennium"
-
Doyle, P. (1995), "Marketing in the new millennium", European Journal of Marketing, Vol. 29 No. 13, pp. 23-41.
-
(1995)
European Journal of Marketing
, vol.29
, Issue.13
, pp. 23-41
-
-
Doyle, P.1
-
25
-
-
0001932429
-
"Developing buyer-seller relationships"
-
Dwyer, F.R., Schurr, P.H. and Oh, S. (1987), "Developing buyer-seller relationships", Journal of Marketing, Vol. 51 No. 2, pp. 11-27.
-
(1987)
Journal of Marketing
, vol.51
, Issue.2
, pp. 11-27
-
-
Dwyer, F.R.1
Schurr, P.H.2
Oh, S.3
-
27
-
-
0041747172
-
"Internal marketing: Concepts, measurement and application"
-
Foreman, S.K. and Money, A.H. (1995), "Internal marketing: Concepts, measurement and application", Journal of Marketing Management, Vol. 11, pp. 755-68.
-
(1995)
Journal of Marketing Management
, vol.11
, pp. 755-768
-
-
Foreman, S.K.1
Money, A.H.2
-
28
-
-
0004031784
-
-
Broadway Books, New York, NY
-
Freiberg, K. and Freiberg, J. (1998), Nuts!; Southwest Airlines' Crazy Recipe for Business and Personal Success, Broadway Books, New York, NY.
-
(1998)
Nuts! Southwest Airlines' Crazy Recipe for Business and Personal Success
-
-
Freiberg, K.1
Freiberg, J.2
-
29
-
-
0033423162
-
"The different roles of satisfaction, trust, and commitment in customer relationships"
-
Garbarino, E. and Johnson, M.S. (1999), "The different roles of satisfaction, trust, and commitment in customer relationships", Journal of Marketing, Vol. 63 No. 2, pp. 70-87.
-
(1999)
Journal of Marketing
, vol.63
, Issue.2
, pp. 70-87
-
-
Garbarino, E.1
Johnson, M.S.2
-
30
-
-
24344464715
-
"Focus groups illuminate quantitative research"
-
Garee, M.L. and Schori, T.R. (1996), "Focus groups illuminate quantitative research", Marketing News, Vol. 30 No. 20, p. 41.
-
(1996)
Marketing News
, vol.30
, Issue.20
, pp. 41
-
-
Garee, M.L.1
Schori, T.R.2
-
31
-
-
24344505676
-
"Managerial interactions of internal marketing"
-
Varey, R.J. and Lewis, B.R. (Eds),Routledge, London
-
Gilmore, A. (2000), "Managerial interactions of internal marketing", in Varey, R.J. and Lewis, B.R. (Eds), Internal Marketing: Directions for Management, Routledge, London, pp. 75-92.
-
(2000)
Internal Marketing: Directions for Management
, pp. 75-92
-
-
Gilmore, A.1
-
35
-
-
1842758716
-
"Total relationship marketing: Experimenting with a synthesis of research frontiers"
-
Gummesson, E. (1999b), "Total relationship marketing: experimenting with a synthesis of research frontiers", Australasian Marketing Journal, Vol. 7 No. 1, pp. 72-85.
-
(1999)
Australasian Marketing Journal
, vol.7
, Issue.1
, pp. 72-85
-
-
Gummesson, E.1
-
36
-
-
8744277029
-
"Internal marketing in the light of relationship marketing and network organizations"
-
Varey, R.J. and Lewis, B.R. (Eds) Routledge, London
-
Gummesson, E. (2000), "Internal marketing in the light of relationship marketing and network organizations", in Varey, R.J. and Lewis, B.R. (Eds), Internal Marketing: Directions for Management, Routledge, London, pp. 27-42.
-
(2000)
Internal Marketing: Directions for Management
, pp. 27-42
-
-
Gummesson, E.1
-
37
-
-
85107963557
-
"The structure of commitment in exchange"
-
Gundlach, G.T., Achrol, R.S. and Mentzer, J.T. (1995), "The structure of commitment in exchange", Journal of Marketing, Vol. 59 No. 1, pp. 78-92.
-
(1995)
Journal of Marketing
, vol.59
, Issue.1
, pp. 78-92
-
-
Gundlach, G.T.1
Achrol, R.S.2
Mentzer, J.T.3
-
40
-
-
85048922864
-
"Social behavior as exchange"
-
Homans, G.C. (1958), "Social behavior as exchange", American Journal of Sociology, Vol. 63 No. 6, pp. 597-606.
-
(1958)
American Journal of Sociology
, vol.63
, Issue.6
, pp. 597-606
-
-
Homans, G.C.1
-
41
-
-
84986067712
-
"The role of employee commitment and trust in service relationships"
-
Iverson, R.D., McLeod, C.S. and Erwin, P.J. (1996), "The role of employee commitment and trust in service relationships", Marketing Intelligence & Planning, Vol. 14 No. 3, pp. 36-44.
-
(1996)
Marketing Intelligence & Planning
, vol.14
, Issue.3
, pp. 36-44
-
-
Iverson, R.D.1
McLeod, C.S.2
Erwin, P.J.3
-
42
-
-
0242348061
-
"Competitive advantage through anticipation, innovation and relationships"
-
Kandampully, J. and Duddy, R. (1999), "Competitive advantage through anticipation, innovation and relationships", Management Decision, Vol. 37 No. 1, pp. 51-6.
-
(1999)
Management Decision
, vol.37
, Issue.1
, pp. 51-56
-
-
Kandampully, J.1
Duddy, R.2
-
43
-
-
0001908802
-
"Marketing's new paradigm: What's really happening out there?"
-
Kotler, P. (1992), "Marketing's new paradigm: What' s really happening out there?", Planning Review, Vol. 20 No. 5, pp. 50-2.
-
(1992)
Planning Review
, vol.20
, Issue.5
, pp. 50-52
-
-
Kotler, P.1
-
45
-
-
0003463872
-
-
Sage, Thousand Oaks, CA
-
Krueger, R.A. and Casey, M.A. (2000), Focus Groups: A Practical Guide for Applied Research, Sage, Thousand Oaks, CA.
-
(2000)
Focus Groups: A Practical Guide for Applied Research
-
-
Krueger, R.A.1
Casey, M.A.2
-
46
-
-
24344453646
-
"Let's hold a focus group"
-
Lawrence, J. and Berger, P. (1999), "Let's hold a focus group", Direct Marketing, Vol. 61 No. 12, pp. 40-3.
-
(1999)
Direct Marketing
, vol.61
, Issue.12
, pp. 40-43
-
-
Lawrence, J.1
Berger, P.2
-
47
-
-
0031958369
-
"For better or worse: Interpersonal relationships and individual outcome"
-
Lewis, J.M. (1998), "For better or worse: Interpersonal relationships and individual outcome", American Journal of Psychiatry, Vol. 155 No. 5, pp. 582-9.
-
(1998)
American Journal of Psychiatry
, vol.155
, Issue.5
, pp. 582-589
-
-
Lewis, J.M.1
-
48
-
-
24344463688
-
"The importance of internal relationship marketing for external relationship success"
-
Hennig-Thurau, T. and Hansen, U. (Eds), Springer, Berlin
-
Liljander, V. (2000), "The importance of internal relationship marketing for external relationship success", in Hennig-Thurau, T. and Hansen, U. (Eds), Relationship Marketing: Gaining Competitive Advantage through Customer Satisfaction and Customer Retention, Springer, Berlin, pp. 161-92.
-
(2000)
Relationship Marketing: Gaining Competitive Advantage Through Customer Satisfaction and Customer Retention
, pp. 161-192
-
-
Liljander, V.1
-
49
-
-
24344436612
-
"Balancing internal and external market orientations"
-
Lings, I.N. (1999), "Balancing internal and external market orientations", Journal of Marketing Management, Vol. 15 No. 4, pp. 239-63.
-
(1999)
Journal of Marketing Management
, vol.15
, Issue.4
, pp. 239-263
-
-
Lings, I.N.1
-
50
-
-
0030516173
-
"Interdependency, contracting, and relational behavior in marketing channels"
-
Lusch, R.F. and Brown, J.R. (1996), "Interdependency, contracting, and relational behavior in marketing channels", Journal of Marketing, Vol. 60 No. 4, pp. 19-38.
-
(1996)
Journal of Marketing
, vol.60
, Issue.4
, pp. 19-38
-
-
Lusch, R.F.1
Brown, J.R.2
-
51
-
-
0642285039
-
"The social organization of relationships"
-
McCall, G.J. (Ed.) Aldine, Chicago, IL
-
McCall, G.J. (1970), "The social organization of relationships" in McCall, G.J. (Ed.), Social Relationships, Aldine, Chicago, IL, pp. 3-34.
-
(1970)
Social Relationships
, pp. 3-34
-
-
McCall, G.J.1
-
52
-
-
21144473259
-
"Focus group research dynamics and reporting: An examination of research objectives and moderator influences"
-
McDonald, W.J. (1993), "Focus group research dynamics and reporting: an examination of research objectives and moderator influences", Journal of the Academy of Marketing Science, Vol. 21 No. 2, pp. 161-8.
-
(1993)
Journal of the Academy of Marketing Science
, vol.21
, Issue.2
, pp. 161-168
-
-
McDonald, W.J.1
-
54
-
-
0003784156
-
-
Sage, Newbury Park, CA
-
Miles, M.M. and Hubermann, A.M. (1994), Qualitative Data Analysis: An Expanded Sourcebook, Sage, Newbury Park, CA.
-
(1994)
Qualitative Data Analysis: An Expanded Sourcebook
-
-
Miles, M.M.1
Hubermann, A.M.2
-
55
-
-
0039656230
-
"Factors affecting trust in market research relationships"
-
Moorman, C., Deshpandé, R. and Zaltman, G. (1993), " Factors affecting trust in market research relationships", Journal of Marketing, Vol. 57 No. 1, pp. 81-101.
-
(1993)
Journal of Marketing
, vol.57
, Issue.1
, pp. 81-101
-
-
Moorman, C.1
Deshpandé, R.2
Zaltman, G.3
-
58
-
-
21344475322
-
"The commitment-trust theory of relationship marketing"
-
Morgan, R.M. and Hunt, S.D. (1994), "The commitment-trust theory of relationship marketing", Journal of Marketing, Vol. 58 No. 3, pp. 20-38.
-
(1994)
Journal of Marketing
, vol.58
, Issue.3
, pp. 20-38
-
-
Morgan, R.M.1
Hunt, S.D.2
-
59
-
-
24344456892
-
"Internal marketing: A step too far"
-
Varey, R.J. and Lewis, B.R. (Eds) Routledge, London
-
Mudie, P.M. (2000), "Internal marketing: A step too far", in Varey, R.J. and Lewis, B.R. (Eds), Internal Marketing: Directions for Management, Routledge, London, pp. 254-80.
-
(2000)
Internal Marketing: Directions for Management
, pp. 254-280
-
-
Mudie, P.M.1
-
60
-
-
0003528130
-
-
McGraw-Hill, New York, NY
-
Nunnally, J.C. and Bernstein, I.H. (1994), Psychometric Theory, McGraw-Hill, New York, NY.
-
(1994)
Psychometric Theory
-
-
Nunnally, J.C.1
Bernstein, I.H.2
-
61
-
-
0005956279
-
"Business effectiveness and professional service personnel: Relational or transactional managers?"
-
Paulin, M., Ferguson, R.J. and Payaud, M. (2000), "Business effectiveness and professional service personnel: Relational or transactional managers?", European Journal of Marketing, Vol. 34 Nos. 3-4, pp. 453-71.
-
(2000)
European Journal of Marketing
, vol.34
, Issue.3-4
, pp. 453-471
-
-
Paulin, M.1
Ferguson, R.J.2
Payaud, M.3
-
62
-
-
0031313581
-
"Relational contract norms and the effectiveness of commercial banking relationships"
-
Paulin, M., Perrien, J. and Ferguson, R. (1997), "Relational contract norms and the effectiveness of commercial banking relationships", International Journal of Service Industry Management, Vol. 8 No. 5, pp. 435-52.
-
(1997)
International Journal of Service Industry Management
, vol.8
, Issue.5
, pp. 435-452
-
-
Paulin, M.1
Perrien, J.2
Ferguson, R.3
-
63
-
-
24344454186
-
"The importance of working together"
-
Perrella, J.E. (1999), "The importance of working together", Vital Speeches of the Day, Vol. 65 No. 4, pp. 437-9.
-
(1999)
Vital Speeches of the Day
, vol.65
, Issue.4
, pp. 437-439
-
-
Perrella, J.E.1
-
65
-
-
84993090865
-
"Convergent interviewing to build a theory in under-researched areas: Principles and an example investigation of internet usage in inter-firm relationships"
-
Rao, S. and Perry, C. (2003), "Convergent interviewing to build a theory in under-researched areas: Principles and an example investigation of internet usage in inter-firm relationships", Qualitative Market Research, Vol. 6 No. 4, pp. 236-47.
-
(2003)
Qualitative Market Research
, vol.6
, Issue.4
, pp. 236-247
-
-
Rao, S.1
Perry, C.2
-
66
-
-
0008995233
-
-
Quill, New York, NY
-
Rosenbluth, H.F. and McFerrin Peters, D. (1992), The Customer Comes Second: And Other Secrets of Exceptional Service, Quill, New York, NY.
-
(1992)
The Customer Comes Second: And Other Secrets of Exceptional Service
-
-
Rosenbluth, H.F.1
McFerrin Peters, D.2
-
67
-
-
24344436196
-
-
Addison-Wesley, Reading, MA
-
Rosenbluth, H.F. and McFerrin Peters, D. (1998), Good Company: Caring as Fiercely as You Compete, Addison-Wesley, Reading, MA.
-
(1998)
Good Company: Caring As Fiercely As You Compete
-
-
Rosenbluth, H.F.1
McFerrin Peters, D.2
-
68
-
-
84935413227
-
"Relational interdependence and commitment in marriage"
-
Sabatelli, R.M. and Cecil-Pigo, E.F. (1985), "Relational interdependence and commitment in marriage", Journal of Marriage and the Family, Vol. 47 No. 4, pp. 931-7.
-
(1985)
Journal of Marriage and the Family
, vol.47
, Issue.4
, pp. 931-937
-
-
Sabatelli, R.M.1
Cecil-Pigo, E.F.2
-
69
-
-
0042182741
-
"Trust and commitment in customer/service-provider relationships: An analysis of differences across service types and between sexes"
-
Shemwell, D.J. Jr and Cronin, J.J. Jr (1995), "Trust and commitment in customer/service-provider relationships: An analysis of differences across service types and between sexes", Journal of Customer Service in Marketing and Management, Vol. 1 No. 2, pp. 65-75.
-
(1995)
Journal of Customer Service in Marketing and Management
, vol.1
, Issue.2
, pp. 65-75
-
-
Shemwell Jr., D.J.1
Cronin Jr., J.J.2
-
70
-
-
0003651133
-
-
Sage, Thousand Oaks, CA
-
Stewart, D.W. and Shamdasani, P.N. (1990), Focus Groups: Theory and Practice, Sage, Thousand Oaks, CA.
-
(1990)
Focus Groups: Theory and Practice
-
-
Stewart, D.W.1
Shamdasani, P.N.2
-
71
-
-
0032372563
-
"Customer evaluations of service complaint experiences: Implications for relationship marketing"
-
Tax, S.S., Brown, S.W. and Chandrashekaran, M. (1998), "Customer evaluations of service complaint experiences: Implications for relationship marketing", Journal of Marketing, Vol. 62 No. 2, pp. 60-76.
-
(1998)
Journal of Marketing
, vol.62
, Issue.2
, pp. 60-76
-
-
Tax, S.S.1
Brown, S.W.2
Chandrashekaran, M.3
-
72
-
-
82455182715
-
-
Transaction Books, New Brunswick, NJ
-
Thibaut, J.W. and Kelley, H.H. (1986), The Social Psychology of Groups, Transaction Books, New Brunswick, NJ.
-
(1986)
The Social Psychology of Groups
-
-
Thibaut, J.W.1
Kelley, H.H.2
-
73
-
-
3843054544
-
"Internal marketing: A review and some interdisciplinary research challenges"
-
Varey, R.J. (1995), "Internal marketing: A review and some interdisciplinary research challenges", International Journal of Service Industry Management, Vol. 6 No. 1, pp. 40-63.
-
(1995)
International Journal of Service Industry Management
, vol.6
, Issue.1
, pp. 40-63
-
-
Varey, R.J.1
-
74
-
-
84859204420
-
"End-view: Directions for management"
-
Varey, R.J. and Lewis, B.R. (Eds) Routledge, London
-
Varey, R.J. and Lewis, B.R. (2000), "End-view: Directions for management", in Varey, R.J. and Lewis, B.R. (Eds), Internal Marketing: Directions for Management, Routledge, London, pp. 293-301.
-
(2000)
Internal Marketing: Directions for Management
, pp. 293-301
-
-
Varey, R.J.1
Lewis, B.R.2
-
75
-
-
2442507499
-
"Internal relationship management: Broadening the scope of internal marketing"
-
Varey, R.J. and Lewis, B.R. (Eds) Routledge, London
-
Voima, P. (2000), "Internal relationship management: Broadening the scope of internal marketing", in Varey, R.J. and Lewis, B.R. (Eds), Internal Marketing: Directions for Management, Routledge, London, pp. 238-53.
-
(2000)
Internal Marketing: Directions for Management
, pp. 238-253
-
-
Voima, P.1
-
76
-
-
24344485873
-
"Employee relations"
-
Williams, D. (1997), "Employee relations", Business and Economic Review, Vol. 43 No. 4, pp. 8-11.
-
(1997)
Business and Economic Review
, vol.43
, Issue.4
, pp. 8-11
-
-
Williams, D.1
-
77
-
-
0000120354
-
"Perceived dimensions of interpersonal relations"
-
Wish, M., Deutsch, M. and Kaplan, S.J. (1976), "Perceived dimensions of interpersonal relations", Journal of Personality and Social Psychology, Vol. 33 No. 4, pp. 409-20.
-
(1976)
Journal of Personality and Social Psychology
, vol.33
, Issue.4
, pp. 409-420
-
-
Wish, M.1
Deutsch, M.2
Kaplan, S.J.3
-
78
-
-
0003887489
-
-
Sage, Thousand Oaks, CA
-
Wolcott, H.E. (1994), Transforming Qualitative Data: Description, Analysis and Interpretations, Sage, Thousand Oaks, CA.
-
(1994)
Transforming Qualitative Data: Description, Analysis and Interpretations
-
-
Wolcott, H.E.1
-
80
-
-
84986079034
-
"Exploring the common ground of total relationship management (TRM) and total quality management (TQM)"
-
Zineldin, M. (1999), "Exploring the common ground of total relationship management (TRM) and total quality management (TQM)", Management Decision, Vol. 37 No. 9, pp. 719-28.
-
(1999)
Management Decision
, vol.37
, Issue.9
, pp. 719-728
-
-
Zineldin, M.1
|