Shedding light on causation between ISO 9001 and improved business performance

International Journal of Operations and Production Management

Volumn 28, Issue 7, 2008, Pages 687-708

  Dick, Gavin P M ^a   Heras, Iñaki ^b   Casadesús, Martí ^c  

^a UNIVERSITY OF KENT   (United Kingdom)

^b UNIVERSITY OF THE BASQUE COUNTRY UPV EHU   (Spain)

^c UNIVERSITY OF GIRONA   (Spain)

Author keywords

Cause and effect analysis; ISO 9000 series; Performance management; Quality

Indexed keywords

EID: 45749094594     PISSN: 01443577     EISSN: None     Source Type: Journal    
DOI: 10.1108/01443570810881811     Document Type: Article

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