Collective bargaining and high-involvement management in comparative perspective: Evidence from U.S. and German call centers

Industrial Relations

Volumn 47, Issue 2, 2008, Pages 284-319

  Doellgast, Virginia ^a  

^a KING'S COLLEGE LONDON   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

CALL CENTER; INSTITUTIONAL FRAMEWORK; MANAGEMENT PRACTICE; TRADE UNION; TURNOVER; WORKPLACE;

CENTRAL EUROPE; EURASIA; EUROPE; GERMANY; NORTH AMERICA; UNITED STATES;

EID: 40349116309     PISSN: 00198676     EISSN: 1468232X     Source Type: Journal    
DOI: 10.1111/j.1468-232X.2008.00521.x     Document Type: Article

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