Call centres: Constructing flexibility

Re-organising Service Work: Call Centres in Germany and Britain

Volumn , Issue , 2017, Pages 19-41

  Arzbächer, Sandra ^a   Holtgrewe, Ursula ^b   Kerst, Christian ^c  

^a UNIVERSITY OF DUISBURG ESSEN   (Germany)

^b CHEMNITZ UNIVERSITY OF TECHNOLOGY   (Germany)

^c HIS Hochschul Informations System   (Germany)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 85070859301     PISSN: None     EISSN: None     Source Type: Book    
DOI: None     Document Type: Chapter

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