Relationship of ISO 9001:2000 quality system certification with operational and business performance: A survey in Australia and New Zealand-based manufacturing and service companies

Journal of Manufacturing Technology Management

Volumn 19, Issue 1, 2008, Pages 22-37

  Feng, Mei ^a   Terziovski, Milé ^a   Samson, Danny ^a  

^a UNIVERSITY OF MELBOURNE   (Australia)

Author keywords

Australia; ISO 9000 series; Manufacturing industries; New Zealand; Performance management; Service operations

Indexed keywords

COMPETITIVE INTELLIGENCE; MATHEMATICAL MODELS; PHILOSOPHICAL ASPECTS;

BUSINESS PERFORMANCE; QUALITY SYSTEM CERTIFICATION; SERVICE COMPANIES;

STANDARDS;

EID: 37549045992     PISSN: 1741038X     EISSN: None     Source Type: Journal    
DOI: 10.1108/17410380810843435     Document Type: Article

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