메뉴 건너뛰기




Volumn 12, Issue 2, 2007, Pages 147-159

A fuzzy multiple criteria decision-making model for evaluating travel websites

Author keywords

Fuzzy set; Performance evaluation; Travel; Websites

Indexed keywords

DECISION MAKING; E-COMMERCE; FUZZY MATHEMATICS; INTERNATIONAL TOURISM; INTERNET; PERFORMANCE ASSESSMENT; TOURIST BEHAVIOR; TOURIST DESTINATION; TRAVEL BEHAVIOR;

EID: 34447502307     PISSN: 10941665     EISSN: 17416507     Source Type: Journal    
DOI: 10.1080/10941660701243372     Document Type: Article
Times cited : (31)

References (46)
  • 1
    • 0036567902 scopus 로고    scopus 로고
    • Developing and validating an instrument for measuring user-perceived web quality
    • Aladwani, A. M. and Palvia, P. C. (2002) Developing and validating an instrument for measuring user-perceived web quality. Information & Management, 39:6, pp. 467-476.
    • (2002) Information & Management , vol.39 , Issue.6 , pp. 467-476
    • Aladwani, A.M.1    Palvia, P.C.2
  • 2
    • 3543051806 scopus 로고    scopus 로고
    • Extending the modified heuristic usability evaluation technique to chain and independent hotel websites
    • Yeung, T. Au and Law, R. (2004) Extending the modified heuristic usability evaluation technique to chain and independent hotel websites. International Journal of Hospitality Management, 23:3, pp. 307-313.
    • (2004) International Journal of Hospitality Management , vol.23 , Issue.3 , pp. 307-313
    • Yeung, T.1    Au Law, R.2
  • 3
    • 0042864558 scopus 로고    scopus 로고
    • Measuring web site quality improvements: A case study of the forum on strategic management knowledge exchange
    • Barnes, S. J. and Vidgen, R. (2003) Measuring web site quality improvements: A case study of the forum on strategic management knowledge exchange. Industrial Management & Data Systems, 103:5, pp. 297-309.
    • (2003) Industrial Management & Data Systems , vol.103 , Issue.5 , pp. 297-309
    • Barnes, S.J.1    Vidgen, R.2
  • 5
    • 1142281987 scopus 로고    scopus 로고
    • Content delivery performance of World Wide Web sites of US tour operators focusing on destinations in China
    • Cai, L., Card, J. A. and Cole, S. T. (2004) Content delivery performance of World Wide Web sites of US tour operators focusing on destinations in China. Tourism Management, 25:2, pp. 219-227.
    • (2004) Tourism Management , vol.25 , Issue.2 , pp. 219-227
    • Cai, L.1    Card, J.A.2    Cole, S.T.3
  • 6
    • 1242331021 scopus 로고    scopus 로고
    • Re-examining the measurement models of success for Internet commerce
    • Chang, J. C. J., Torkzadeh, G. and Dhillon, G. (2004) Re-examining the measurement models of success for Internet commerce. Information & Management, 41:5, pp. 577-584.
    • (2004) Information & Management , vol.41 , Issue.5 , pp. 577-584
    • Chang, J.C.J.1    Torkzadeh, G.2    Dhillon, G.3
  • 7
    • 0000479507 scopus 로고    scopus 로고
    • Evaluating airline competitiveness using multiattribute decision making
    • Chang, Y. H. and Yeh, C. H. (2001) Evaluating airline competitiveness using multiattribute decision making. Omega, 29:5, pp. 405-415.
    • (2001) Omega , vol.29 , Issue.5 , pp. 405-415
    • Chang, Y.H.1    Yeh, C.H.2
  • 8
    • 0037118182 scopus 로고    scopus 로고
    • A survey analysis of service quality for domestic airlines
    • Chang, Y. H. and Yeh, C. H. (2002) A survey analysis of service quality for domestic airlines. European Journal of Operational Research, 139:1, pp. 166-177.
    • (2002) European Journal of Operational Research , vol.139 , Issue.1 , pp. 166-177
    • Chang, Y.H.1    Yeh, C.H.2
  • 9
    • 2342470011 scopus 로고    scopus 로고
    • On-line personalized sales promotion in electronic commerce
    • Changchien, S. W., Lee, C. F. and Hsu, Y. J. (2004) On-line personalized sales promotion in electronic commerce. Expert Systems with Applications, 27:1, pp. 35-52.
    • (2004) Expert Systems With Applications , vol.27 , Issue.1 , pp. 35-52
    • Changchien, S.W.1    Lee, C.F.2    Hsu, Y.J.3
  • 10
    • 2342583534 scopus 로고    scopus 로고
    • Business model for exploration of travel websites in Taiwan
    • Chen, K. H. and Yung, C. Y. (2004) Business model for exploration of travel websites in Taiwan. Tourism Management, 25:3, pp. 405-407.
    • (2004) Tourism Management , vol.25 , Issue.3 , pp. 405-407
    • Chen, K.H.1    Yung, C.Y.2
  • 11
    • 0037365660 scopus 로고    scopus 로고
    • Developing a performance indicator for hotel websites
    • Chung, T. and Law, R. (2003) Developing a performance indicator for hotel websites. International Journal of Hospitality Management, 22:1, pp. 119-125.
    • (2003) International Journal of Hospitality Management , vol.22 , Issue.1 , pp. 119-125
    • Chung, T.1    Law, R.2
  • 14
    • 0036784316 scopus 로고    scopus 로고
    • Evaluating the use of the web for tourism marketing: A case study from New Zealand
    • Doolin, B., Burgess, L. and Cooper, J. (2002) Evaluating the use of the web for tourism marketing: A case study from New Zealand. Tourism Management, 23:5, pp. 557-561.
    • (2002) Tourism Management , vol.23 , Issue.5 , pp. 557-561
    • Doolin, B.1    Burgess, L.2    Cooper, J.3
  • 16
    • 2042514966 scopus 로고    scopus 로고
    • A method for multiple attribute decision-making with the fuzzy preference relation on alternatives
    • Fan, Z. P., Hu, G. F. and Xiao, S. H. (2004) A method for multiple attribute decision-making with the fuzzy preference relation on alternatives. Computers & Industrial Engineering, 46:2, pp. 321-327.
    • (2004) Computers & Industrial Engineering , vol.46 , Issue.2 , pp. 321-327
    • Fan, Z.P.1    Hu, G.F.2    Xiao, S.H.3
  • 17
    • 17944391591 scopus 로고    scopus 로고
    • Quantitative evaluation of commercial web sites: An empirical study of Spanish firms
    • González, F. J. M. and Palacios, T. M. B. (2004) Quantitative evaluation of commercial web sites: An empirical study of Spanish firms. International Journal of Information Management, 24:4, pp. 313-328.
    • (2004) International Journal of Information Management , vol.24 , Issue.4 , pp. 313-328
    • González, F.J.M.1    Palacios, T.M.B.2
  • 18
  • 19
  • 20
    • 0242573521 scopus 로고    scopus 로고
    • A group-decision approach for evaluating educational web sites
    • Hwang, G. J., Huang, T. C. K. and Tseng, J. C. R. (2004) A group-decision approach for evaluating educational web sites. Computers & Education, 42:1, pp. 65-86.
    • (2004) Computers & Education , vol.42 , Issue.1 , pp. 65-86
    • Hwang, G.J.1    Huang, T.C.K.2    Tseng, J.C.R.3
  • 22
    • 34249699871 scopus 로고    scopus 로고
    • Evaluating value-added lodging web sites from customers' perspectives
    • Jeong, M. (2002) Evaluating value-added lodging web sites from customers' perspectives. International Journal of Hospitality & Tourism Administration, 3:1, pp. 49-60.
    • (2002) International Journal of Hospitality & Tourism Administration , vol.3 , Issue.1 , pp. 49-60
    • Jeong, M.1
  • 23
    • 0038692378 scopus 로고    scopus 로고
    • Conceptualizing web site quality and its consequences in the lodging industry
    • Jeong, M., Oh, H. and Gregoire, M. (2003) Conceptualizing web site quality and its consequences in the lodging industry. International Journal of Hospitality Management, 22:2, pp. 161-175.
    • (2003) International Journal of Hospitality Management , vol.22 , Issue.2 , pp. 161-175
    • Jeong, M.1    Oh, H.2    Gregoire, M.3
  • 24
    • 0348039960 scopus 로고    scopus 로고
    • Multi-attribute comparison of catering service companies using fuzzy AHP: The case of Turkey
    • Kahraman, C., Cebeci, U. and Ruan, D. (2004) Multi-attribute comparison of catering service companies using fuzzy AHP: The case of Turkey. International Journal of Production Economics, 87:2, pp. 171-184.
    • (2004) International Journal of Production Economics , vol.87 , Issue.2 , pp. 171-184
    • Kahraman, C.1    Cebeci, U.2    Ruan, D.3
  • 25
    • 1242308518 scopus 로고    scopus 로고
    • Dimensional hierarchy of retail website quality
    • Kim, S. and Stoel, L. (2004) Dimensional hierarchy of retail website quality. Information & Management, 41:5, pp. 619-633.
    • (2004) Information & Management , vol.41 , Issue.5 , pp. 619-633
    • Kim, S.1    Stoel, L.2
  • 27
    • 22944466737 scopus 로고    scopus 로고
    • Online airfare reservation services: A study of Asian-based and North American-based travel web sites
    • Law, R. and Leung, K. (2002) Online airfare reservation services: A study of Asian-based and North American-based travel web sites. Information Technology & Tourism, 5:1, pp. 25-33.
    • (2002) Information Technology & Tourism , vol.5 , Issue.1 , pp. 25-33
    • Law, R.1    Leung, K.2
  • 29
    • 0036567881 scopus 로고    scopus 로고
    • Effect of store design on consumer purchases: An empirical study of on-line bookstores
    • Liang, T. P. and Lai, H. J. (2002) Effect of store design on consumer purchases: An empirical study of on-line bookstores. Information & Management, 39:6, pp. 431-444.
    • (2002) Information & Management , vol.39 , Issue.6 , pp. 431-444
    • Liang, T.P.1    Lai, H.J.2
  • 30
    • 84900277139 scopus 로고    scopus 로고
    • Website evaluation in tourism and hospitality: The art is not yet stated
    • Morrison, A. M., Taylor, J. S. and Douglas, A. (2004) Website evaluation in tourism and hospitality: The art is not yet stated. Journal of Travel & Tourism Marketing, 17:23, pp. 232-251.
    • (2004) Journal of Travel & Tourism Marketing , vol.17 , Issue.23 , pp. 232-251
    • Morrison, A.M.1    Taylor, J.S.2    Douglas, A.3
  • 31
    • 0038308417 scopus 로고    scopus 로고
    • Design and development of a fuzzy expert system for hotel selection
    • Ngai, E. W. T. and Wat, F. K. T. (2003) Design and development of a fuzzy expert system for hotel selection. Omega, 31:4, pp. 275-286.
    • (2003) Omega , vol.31 , Issue.4 , pp. 275-286
    • Ngai, E.W.T.1    Wat, F.K.T.2
  • 34
    • 20344406664 scopus 로고    scopus 로고
    • Tourism web sites and value-added services: The gap between customer preferences and web site's offerings
    • Nysveen, H., Methlie, L. B. and Pedersen, P. E. (2003) Tourism web sites and value-added services: The gap between customer preferences and web site's offerings. Information Technology & Tourism, 5:3, pp. 165-174.
    • (2003) Information Technology & Tourism , vol.5 , Issue.3 , pp. 165-174
    • Nysveen, H.1    Methlie, L.B.2    Pedersen, P.E.3
  • 35
    • 1442283191 scopus 로고    scopus 로고
    • Compromise solution by MCDM methods: A comparative analysis of VIKOR and TOPSIS
    • Opricovic, S. and Tzeng, G. H. (2004) Compromise solution by MCDM methods: A comparative analysis of VIKOR and TOPSIS. European Journal of Operational Research, 156:2, pp. 445-455.
    • (2004) European Journal of Operational Research , vol.156 , Issue.2 , pp. 445-455
    • Opricovic, S.1    Tzeng, G.H.2
  • 36
    • 0036015965 scopus 로고    scopus 로고
    • Web site usability, design, and performance metrics
    • Palmer, J. W. (2002) Web site usability, design, and performance metrics. Information Systems Research, 13:2, pp. 151-167.
    • (2002) Information Systems Research , vol.13 , Issue.2 , pp. 151-167
    • Palmer, J.W.1
  • 38
    • 2942529185 scopus 로고    scopus 로고
    • A prediction model for the purchase probability of anonymous customers to support real time web marketing: A case study
    • Suh, E., Lim, S., Hwang, H. and Kim, S. (2004) A prediction model for the purchase probability of anonymous customers to support real time web marketing: A case study. Expert Systems with Applications, 27:2, pp. 245-255.
    • (2004) Expert Systems With Applications , vol.27 , Issue.2 , pp. 245-255
    • Suh, E.1    Lim, S.2    Hwang, H.3    Kim, S.4
  • 40
    • 22944479631 scopus 로고    scopus 로고
    • Analysing the intention to purchase on hotel websites: A study of travellers to Hong Kong
    • Wong, J. and Law, R. (2005) Analysing the intention to purchase on hotel websites: A study of travellers to Hong Kong. International Journal of Hospitality Management, 24:3, pp. 311-329.
    • (2005) International Journal of Hospitality Management , vol.24 , Issue.3 , pp. 311-329
    • Wong, J.1    Law, R.2
  • 42
    • 2342639045 scopus 로고    scopus 로고
    • Influence of market orientation and strategy on travel industry performance: An empirical study of e-commerce in Taiwan
    • Wu, J. J. (2004) Influence of market orientation and strategy on travel industry performance: An empirical study of e-commerce in Taiwan. Tourism Management, 25:3, pp. 357-365.
    • (2004) Tourism Management , vol.25 , Issue.3 , pp. 357-365
    • Wu, J.J.1
  • 44
    • 0348042905 scopus 로고    scopus 로고
    • Functional characteristics of commercial web sites: A longitudinal study in Hong Kong
    • Yeung, W. L. and Lu, M. T. (2004) Functional characteristics of commercial web sites: A longitudinal study in Hong Kong. Information & Management, 41:4, pp. 483-495.
    • (2004) Information & Management , vol.41 , Issue.4 , pp. 483-495
    • Yeung, W.L.1    Lu, M.T.2
  • 45
    • 0028385414 scopus 로고
    • Fuzzy logic, neural networks, and soft computing
    • Zadeh, L. A. (1994) Fuzzy logic, neural networks, and soft computing. Communications of the ACM, 37:3, pp. 77-84.
    • (1994) Communications of the ACM , vol.37 , Issue.3 , pp. 77-84
    • Zadeh, L.A.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.