Design and development of a fuzzy expert system for hotel selection

Omega

Volumn 31, Issue 4, 2003, Pages 275-286

  Ngai, E W T ^a   Wat, F K T ^a  

^a HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

Author keywords

Fuzzy expert system; Fuzzy logic; Hotel selection

Indexed keywords

COMPUTER CIRCUITS; EXPERT SYSTEMS; HOTELS; LINGUISTICS; PERSONAL COMPUTERS;

ADVISORY SYSTEMS; DESIGN AND DEVELOPMENT; FUZZY-EXPERT SYSTEMS; FUZZY-LOGIC; HOTEL SELECTIONS; MICROSOFT WINDOWS ENVIRONMENT; PERFORMANCE; POTENTIAL USERS; PROTOTYPE SYSTEM; RESEARCH AND DEVELOPMENT;

FUZZY LOGIC;

EID: 0038308417     PISSN: 03050483     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0305-0483(03)00050-1     Document Type: Article

References (30)

1. School of Hotel Management, The Chinese University of Hong Kong. URL: http://www.cuhk.edu.hk/shm/index/html
2. Hong Kong Tourist Association (HKTA) Research Publication. Tourism in Hong Kong: the figures, Hong Kong, 2002.
3. McCool A.C. Some considerations in developing expert systems for the hospitality industry International Journal of Hospitality Management 6 4 1987 191-198
4. Nissan E. Knowledge-based computer systems for tasks in hospitality management or related areas: accommodation (lodging, alimentation) and leisure International Journal of Hospitality Management 6 4 1987 199-202
5. Sanchez NC, Miller JL, Sanchez A, Brooks BL. Applying expert systems technology to the implementation of a forecasting model in foodservice. Hospitality Research Journal 1995;18(3)/19(1):25-37.
6. Cho W. Sumichrast R.T. Olsen M.D. Expert system technology for hotels: concierge application Cornell Hotel and Restaurant Administration Quarterly 37 1 1996 54-60
7. Low B.T. Cheng C.H. Wong K.F. An expert advisory system for tourism industry Expert System with Applications 11 1 1996 65-77
8. Sterling L. Petot G. Marling C. Kovacic K. Ernest G. The role of common sense knowledge in menu planning Expert System with Applications 11 3 1996 301-308
9. Tsang CHK, Woo MHC, Bloor C. An object oriented intelligent tourist advisor system. Proceeding of Australian New Zealand Conference on Intelligent Information Systems Adelaide, Australia, 1996.
10. Yeung C, Tung PF, Yen J. A multi-agent based tourism kiosk on internet. Proceeding of 31st Annual Hawaii International Conference on System Sciences vol. 4, Hawaii, 1998. p. 452-61.
11. Law R. Au N. Developing an expert system for hotel selections in Hong Kong International Journal of Management 15 2 1998 175-180
12. Moutinho L. Rita P. Curry B. Expert systems in tourism marketing 1996 Routledge London
13. Petrovic-Lazarevice S. Wong A. Fuzzy control model in the hospitality industry International Journal of Agile Management Systems 2 2 2000 156-162
14. Ghalia M.B. Wang P.P. Intelligent system to support judgmental business forecasting: the case of estimating hotel room demand IEEE Transactions on Fuzzy Systems 8 4 2000 380-397
15. Vadiee N, Jamshidi M. The promising future of fuzzy logic. IEEE Expert 1994;9(4):36-8.
16. Bell K.R.W. Daniels A.R. Dunn R.W. Alleviation of transmission system overloads using fuzzy reasoning Fuzzy Sets and Systems 102 1999 41-51
17. Kandel A, editor. Fuzzy expert systems. Boca Raton, FL: CRC Press, 1992.
18. Nunamaker J.F. Chen M. Purdin D.M. Systems development in information systems research Journal of Management Information Systems 7 1990 89-106
19. Chen K. Gorla N. Information system project selection using fuzzy logic IEEE Transactions on System, Man and Cybernetics-Part A: Systems and Human 28 6 1998 849-855
20. Machacha L.L. Bhattacharya P. A fuzzy-logic-based approach to project selection IEEE Transactions on Engineering Management 47 1 2000 65-73
21. Tsang E.F. Ngai E.W.T. EXSGACM: an expert system for gas crisis management Expert Systems with Applications: An International Journal 10 1 1996 75-90
22. Ngai E.W.T. Cheng T.C.E. MSS4TQM: a management support system for TQM IEEE Transactions on System, Man and Cybernetics 29 3 1999 371-386
23. Chu R.K.S. Choi T. An importance-performance analysis of hotel selection factors in the Hong Kong hotel industry: a comparison of business and leisure travellers Tourism Management 21 2000 363-377
24. Hong Kong Tourist Board, Hong Kong Tourism Board Hotel Classification System 2001. Hong Kong, 2001.
25. The Official Hotel Guide. Hong Kong Tourist Association, 1998.
26. Cox E. The Fuzzy systems handbook: a practitioners' guide to building, using and maintaining fuzzy systems 1999 AP Professional San Diego, CA
27. Hong Kong Tourist Association. URL: http://www.hkta.org/hotels/index.html
28. Metersky M.L. A decision-oriented approach to system design and development IEEE Transactions on Systems, Man and Cybernetics 23 4 1993 1024-1037
29. O'Keefe RM, Balci O, Smith EP. Validating expert system performance. IEEE Expert 1987;2(4):81-90.
30. Gasching J. Klahr P. Pople H. Shortliffe E. Terry A. Evaluation of expert systems: issues and case studies. In: Hayes-Roth F. Waterman D.A. Lenat D.B. (Eds.), Building expert systems 1983 241-280 Addison-Wesley Reading, MA