Evaluating value-added lodging web sites from customers’ perspectives

International Journal of Hospitality and Tourism Administration

Volumn 3, Issue 1, 2002, Pages 49-60

  Jeong, Miyoung ^a  

^a IOWA STATE UNIVERSITY   (United States)

Author keywords

Customers perspectives; Ho s matrix; Internet value; Lodging web sites

Indexed keywords

EID: 34249699871     PISSN: 15256480     EISSN: 15286499     Source Type: Journal    
DOI: 10.1300/J149v03n01_03     Document Type: Article

References (8)

1. Fuld, L.M. (1996). Will today’s databases survive? Information Today. 12(1), 21-23.
2. Henricksen, K., & Rushmore, S. (1997). Hotel chain class survey. Lodging Hospitality, July, 35.
3. Ho, J. K. (1997). Evaluating the World Wide Web: A global study of commercial sites. Journal of Computer-Medicated Communication, 3(1). Available: WWW URL http://www.uic.edu/~jimho/www1000.html.
4. Hoffman, D. L., Novak, T. P., and Chatterjee, P. (1995). Commercial scenarios for the Web: Opportunities and challenges. Journal of Computer-Mediated Communication, 1(3). Available: WWW URL http://209.130.L169/jcmc/von/issue3/hoffman.html
5. Murphy, J., Forrest, E., Wotring, C.E., & Brymer, R.A. (1996b). Hotel management and marketing on the Internet. The Cornell Hotel and Restaurant Administration Quarterly. 37(5), 70-82.
6. Lodging (1999). Front desk: Still just browsing, thanks. March 4.
7. Smith, A. (1996). Criteria for evaluation of Internet information resources. Avaliable: WWW URL http://www.vuw.ac.nz/~agsmith/evaln/index.htm.
8. Tillman, H.N. (1996). Web site script evaluation methodology. Available: WWW URLhttp://www.cs.cmu.edu/afs/cs.cmu.edu/Web/People/tilt/cgh