메뉴 건너뛰기




Volumn , Issue , 2003, Pages 1-200

Emotional and interpersonal dimensions of health services: Enriching the art of care with the science of care

Author keywords

[No Author keywords available]

Indexed keywords


EID: 84898293065     PISSN: None     EISSN: None     Source Type: Book    
DOI: None     Document Type: Book
Times cited : (5)

References (372)
  • 1
    • 84898230106 scopus 로고    scopus 로고
    • ACSI webpage, Accessed May
    • ACSI webpage: http://www.bus.umich.edu/research/nqrc/acsi.htm. Accessed May 2000.
    • (2000)
  • 2
    • 0003674895 scopus 로고
    • Access to medical care
    • Ann Arbor, mi:Health Administration Press
    • Aday, L.A., and R. Andersen. 1975. Access to medical care. Ann Arbor, mi:Health Administration Press.
    • (1975)
    • Aday, L.A.1    Andersen, R.2
  • 3
    • 0003498675 scopus 로고
    • Health care in the u.s.: Equitable for whom? Beverly Hills
    • ca: Sage Publications
    • Aday, L.A., R. Andersen, and G.V. Fleming. 1980. Health care in the u.s.: Equitable for whom? Beverly Hills, ca: Sage Publications.
    • (1980)
    • Aday, L.A.1    Andersen, R.2    Fleming, G.V.3
  • 8
    • 0013238535 scopus 로고    scopus 로고
    • Nursing shortage
    • Alberta Association of Registered Nurses, Available at, Accessed 25 May 2001
    • Alberta Association of Registered Nurses. 2001. "Nursing shortage." Available at http://www.nurses.ab.ca/issues/shortage.html. Accessed 25 May 2001.
    • (2001)
  • 9
    • 0005951151 scopus 로고
    • Healthy Albertans living in a healthy Alberta: A threeyear business plan
    • Alberta Health, Edmonton: Alberta Health
    • Alberta Health. 1994. "Healthy Albertans living in a healthy Alberta: A threeyear business plan." Edmonton: Alberta Health.
    • (1994)
  • 10
    • 0003990374 scopus 로고
    • The education of physicians for primary care
    • Washington, dc: us dhew
    • Alpert, J., and E. Charney. 1973. The education of physicians for primary care. Washington, dc: us dhew.
    • (1973)
    • Alpert, J.1    Charney, E.2
  • 11
    • 0010627893 scopus 로고
    • The holistic health movement
    • Tuscaloosa, Alabama: The University of Alabama Press
    • Alster, K.B. 1989. The holistic health movement. Tuscaloosa, Alabama: The University of Alabama Press.
    • (1989)
    • Alster, K.B.1
  • 12
    • 0028887888 scopus 로고
    • Ethical issues in managed care
    • American Medical Association Council on Ethical and Judicial Affairs
    • American Medical Association Council on Ethical and Judicial Affairs. 1995. "Ethical issues in managed care." Journal of the American Medical Association 273: 330-5.
    • (1995) Journal of the American Medical Association , vol.273 , pp. 330-335
  • 13
    • 0004118678 scopus 로고    scopus 로고
    • Implementing nursing's report card: A study of rn staffing, length of stay and patient outcomes
    • American Nurses' Association, Washington, dc
    • American Nurses' Association. 1997. "Implementing nursing's report card: A study of rn staffing, length of stay and patient outcomes." Washington, dc.
    • (1997)
  • 14
    • 0033045913 scopus 로고    scopus 로고
    • rn participation in organizational decision making and improvements in resident outcomes
    • Anderson, R.A., and R.R. McDaniel. 1999. "rn participation in organizational decision making and improvements in resident outcomes." Health Care Management Review 24: 7-16.
    • (1999) Health Care Management Review , vol.24 , pp. 7-16
    • Anderson, R.A.1    McDaniel, R.R.2
  • 15
    • 0026579166 scopus 로고
    • What can doctors do to achieve a successful consultation? Videotaped interviews analyzed by the 'consultation map' method
    • Arborelius, E., and S. Bremberg. 1992. "What can doctors do to achieve a successful consultation? Videotaped interviews analyzed by the 'consultation map' method." Family Practice 9: 61-6.
    • (1992) Family Practice , vol.9 , pp. 61-66
    • Arborelius, E.1    Bremberg, S.2
  • 16
    • 0029619832 scopus 로고
    • Why is it so difficult for general practitioners to discuss alcohol with patients?
    • Arborelius, E., and K.D. Thakker. 1995. "Why is it so difficult for general practitioners to discuss alcohol with patients?" Family Practice 12: 419-22.
    • (1995) Family Practice , vol.12 , pp. 419-422
    • Arborelius, E.1    Thakker, K.D.2
  • 17
    • 6344234780 scopus 로고
    • River magic: Extraordinary experience and the extended service encounter
    • Arnould, E., and L. Price. 1993. "River magic: Extraordinary experience and the extended service encounter." Journal of Consumer Research 20: 24-45.
    • (1993) Journal of Consumer Research , vol.20 , pp. 24-45
    • Arnould, E.1    Price, L.2
  • 18
    • 0041011178 scopus 로고
    • Emotional labor in service roles:The influence of identity
    • Ashforth, B.E., and R.H. Humphrey. 1993. "Emotional labor in service roles:The influence of identity." Academy of Management Review 18: 88-115.
    • (1993) Academy of Management Review , vol.18 , pp. 88-115
    • Ashforth, B.E.1    Humphrey, R.H.2
  • 19
    • 0022822155 scopus 로고
    • Effects of adult age and level of skill on the ability to cope with high-stress condition in a precision sport
    • Backman, L., and B. Molander. 1986. "Effects of adult age and level of skill on the ability to cope with high-stress condition in a precision sport." Psychology and Aging 1: 334-6.
    • (1986) Psychology and Aging , vol.1 , pp. 334-336
    • Backman, L.1    Molander, B.2
  • 20
    • 0343002065 scopus 로고
    • The relationship between time and clinical management in family practice
    • Bain, D. 1979. "The relationship between time and clinical management in family practice." Journal of Family Practice 8: 551-9.
    • (1979) Journal of Family Practice , vol.8 , pp. 551-559
    • Bain, D.1
  • 21
    • 0028918940 scopus 로고
    • The effects of organizational structure on primary care outcomes under managed care
    • Barr, D.A. 1995. "The effects of organizational structure on primary care outcomes under managed care." Annals of Internal Medicine 122: 353-9.
    • (1995) Annals of Internal Medicine , vol.122 , pp. 353-359
    • Barr, D.A.1
  • 23
    • 0028124021 scopus 로고
    • Chaos, self-organization, and psychology
    • Barton, S. 1994. "Chaos, self-organization, and psychology." American Psychologist 49: 5-14.
    • (1994) American Psychologist , vol.49 , pp. 5-14
    • Barton, S.1
  • 24
    • 0016132929 scopus 로고
    • A field experiment to evaluate various outcomes of continuity of physician care
    • Becker, M.H., R.H. Drachman, and J.P. Kirscht. 1974. "A field experiment to evaluate various outcomes of continuity of physician care." American Journal of Public Health 64: 1, 062-70.
    • (1974) American Journal of Public Health , vol.64
    • Becker, M.H.1    Drachman, R.H.2    Kirscht, J.P.3
  • 25
    • 0021741121 scopus 로고
    • The effect of physician behavior on the collection of data
    • Beckman, H.B., and R.M. Frankel. 1984. "The effect of physician behavior on the collection of data." Annals of Internal Medicine 101: 692-6.
    • (1984) Annals of Internal Medicine , vol.101 , pp. 692-696
    • Beckman, H.B.1    Frankel, R.M.2
  • 28
    • 0025755983 scopus 로고
    • Doctor-patient communication and the quality of care: An observation study into affective and instrumental behavior in general practice
    • Bensing, J. 1991. "Doctor-patient communication and the quality of care: An observation study into affective and instrumental behavior in general practice." Social Science Medicine 32: 1, 301-10.
    • (1991) Social Science Medicine , vol.32
    • Bensing, J.1
  • 29
    • 0016936045 scopus 로고
    • The function of the professional's affective behavior in client satisfaction: A revised approach to social interaction theory
    • Ben-Sira, Z. 1976. "The function of the professional's affective behavior in client satisfaction: A revised approach to social interaction theory." Journal of Health and Social Behavior 17: 3-11.
    • (1976) Journal of Health and Social Behavior , vol.17 , pp. 3-11
    • Ben-Sira, Z.1
  • 30
    • 0019022869 scopus 로고
    • Affective and instrumental components in the physician-patient relationship:An additional dimension of interaction theory
    • Ben-Sira, Z. 1980. "Affective and instrumental components in the physician-patient relationship:An additional dimension of interaction theory." Journal of Health and Social Behavior 21: 170-80.
    • (1980) Journal of Health and Social Behavior , vol.21 , pp. 170-180
    • Ben-Sira, Z.1
  • 31
    • 0001079413 scopus 로고
    • Towards a general theory of anger and emotional aggression:Implications of the cognitive neoassociationistic perspective for the analysis of anger and other emotions
    • R.S. Wyer and T.K. Srull, eds, Hillsdale, New Jersey: Erlbaum
    • Berkowitz, L. 1993. "Towards a general theory of anger and emotional aggression:Implications of the cognitive neoassociationistic perspective for the analysis of anger and other emotions." In R.S. Wyer and T.K. Srull, eds, Advances in Social Cognition. Hillsdale, New Jersey: Erlbaum.
    • (1993) Advances in Social Cognition
    • Berkowitz, L.1
  • 32
    • 0018862619 scopus 로고
    • The holistic alternative to scientific medicine: History and analysis
    • Berliner, H., and W.J. Salmon. 1980. "The holistic alternative to scientific medicine: History and analysis." International Journal of Health Services 10: 133-47.
    • (1980) International Journal of Health Services , vol.10 , pp. 133-147
    • Berliner, H.1    Salmon, W.J.2
  • 33
    • 0003552912 scopus 로고
    • Health psychology: Biopsychosocial factors in health and illness
    • New York: Harcourt Brace
    • Bernard, L.C., and E. Krupat. 1994. "Health psychology: Biopsychosocial factors in health and illness." New York: Harcourt Brace.
    • (1994)
    • Bernard, L.C.1    Krupat, E.2
  • 34
    • 85047670334 scopus 로고    scopus 로고
    • From compliance to alliance: A quarter century of research
    • Blackwell, B. 1996. "From compliance to alliance: A quarter century of research." Netherlands Journal of Medicine 48: 140-9.
    • (1996) Netherlands Journal of Medicine , vol.48 , pp. 140-149
    • Blackwell, B.1
  • 35
    • 77955694329 scopus 로고
    • The psychology of malpractice suits
    • San Francisco: California Medical Association
    • Blum, R.H. 1957. The psychology of malpractice suits. San Francisco: California Medical Association.
    • (1957)
    • Blum, R.H.1
  • 36
    • 0005874457 scopus 로고
    • The management of the doctor-patient relationship
    • New York:McGraw Hill
    • Blum, R.H. 1960. The management of the doctor-patient relationship. New York:McGraw Hill.
    • (1960)
    • Blum, R.H.1
  • 37
    • 0032080077 scopus 로고    scopus 로고
    • The holistic and scientific orientations of Canadian naturopathic practitioners
    • Boon, H. 1998a. "The holistic and scientific orientations of Canadian naturopathic practitioners." Social Science and Medicine 46: 1, 213-25.
    • (1998) Social Science and Medicine , vol.46
    • Boon, H.1
  • 38
    • 0031687607 scopus 로고    scopus 로고
    • Patient-physician communication assessment instruments: 1986 to 1996 in review
    • Boon, H. and M. Stewart. 1998b. "Patient-physician communication assessment instruments: 1986 to 1996 in review." Patient Education and Counseling 35: 161-76.
    • (1998) Patient Education and Counseling , vol.35 , pp. 161-176
    • Boon, H.1    Stewart, M.2
  • 39
    • 0032926341 scopus 로고    scopus 로고
    • Anxiety and adherence to breast self-examination in women with a family history of breast cancer
    • Brain, K., P. Norman, J. Gray, and R. Mansel. 1999. "Anxiety and adherence to breast self-examination in women with a family history of breast cancer." Psychosomatic Medicine 61: 181-7.
    • (1999) Psychosomatic Medicine , vol.61 , pp. 181-187
    • Brain, K.1    Norman, P.2    Gray, J.3    Mansel, R.4
  • 40
    • 0003952450 scopus 로고
    • Alternative therapy
    • British Medical Association, London: The Chameleon Press Limited
    • British Medical Association. 1986. Alternative therapy. London: The Chameleon Press Limited.
    • (1986)
  • 41
    • 0026858263 scopus 로고
    • Patients as reliable reporters of medical care process
    • Brown, J.B., and M.E. Adams. 1992. "Patients as reliable reporters of medical care process." Medical Care 30: 400-11.
    • (1992) Medical Care , vol.30 , pp. 400-411
    • Brown, J.B.1    Adams, M.E.2
  • 42
    • 0038084957 scopus 로고    scopus 로고
    • The influence of preencounter affect on satisfaction with an anxiety-provoking service encounter
    • Brown, T., and A. Kirmani. 1999. "The influence of preencounter affect on satisfaction with an anxiety-provoking service encounter." Journal of Service Research 1: 333-46.
    • (1999) Journal of Service Research , vol.1 , pp. 333-346
    • Brown, T.1    Kirmani, A.2
  • 43
  • 44
    • 0000234354 scopus 로고
    • Relational communication, satisfaction, compliance-gaining strategies, and compliance in communication between physicians and patients
    • Burgoon, J.K., M. Pfau, R. Parrott, T. Birk, R. Coker, and M. Burgoon. 1987. "Relational communication, satisfaction, compliance-gaining strategies, and compliance in communication between physicians and patients." Communication Monographs 54: 307-24.
    • (1987) Communication Monographs , vol.54 , pp. 307-324
    • Burgoon, J.K.1    Pfau, M.2    Parrott, R.3    Birk, T.4    Coker, R.5    Burgoon, M.6
  • 46
    • 0027637720 scopus 로고
    • Decision field theory: A dynamiccognitive approach to decision making in an uncertain environment
    • Busemeyer, J.R., and J.T. Townsend. 1993. "Decision field theory: A dynamiccognitive approach to decision making in an uncertain environment." Psychological Review 100: 432-59.
    • (1993) Psychological Review , vol.100 , pp. 432-459
    • Busemeyer, J.R.1    Townsend, J.T.2
  • 47
    • 0030922184 scopus 로고    scopus 로고
    • Health care as an election issue: Alberta's experience
    • Cairney, R. 1997. "Health care as an election issue: Alberta's experience." Canadian Medical Association Journal 156: 1, 438-40.
    • (1997) Canadian Medical Association Journal , vol.156
    • Cairney, R.1
  • 48
    • 84898264796 scopus 로고    scopus 로고
    • The future supply of registered nurses
    • Canadian Nurses Association, Ottawa
    • Canadian Nurses Association. 1997. "The future supply of registered nurses." Ottawa.
    • (1997)
  • 49
    • 0004115453 scopus 로고
    • Support systems and community mental health: Lectures on concept development
    • New York: Behavioral Publications
    • Caplan, G. 1974. Support systems and community mental health: Lectures on concept development. New York: Behavioral Publications.
    • (1974)
    • Caplan, G.1
  • 50
    • 0027969330 scopus 로고
    • The salience of emotion across the adult life span
    • Carstensen, L.L., and S. Turk-Charles. 1994. "The salience of emotion across the adult life span." Psychology and Aging 9: 259-64.
    • (1994) Psychology and Aging , vol.9 , pp. 259-264
    • Carstensen, L.L.1    Turk-Charles, S.2
  • 51
    • 0000222245 scopus 로고    scopus 로고
    • Relational control patterns in physician-patient clinical encounters: Continuing the conversation
    • Cecil, D.W. 1998. "Relational control patterns in physician-patient clinical encounters: Continuing the conversation." Health Communications 10: 125-49.
    • (1998) Health Communications , vol.10 , pp. 125-149
    • Cecil, D.W.1
  • 52
    • 0014114847 scopus 로고
    • How well do patients take oral penicillin? A collaborative study in private practice
    • Charney, E., R. Bynum, D. Eldridge, D. Frank, J.B. MacWhinney, N. McNabb, et al. 1967. "How well do patients take oral penicillin? A collaborative study in private practice." Pediatrics 40: 188-95.
    • (1967) Pediatrics , vol.40 , pp. 188-195
    • Charney, E.1    Bynum, R.2    Eldridge, D.3    Frank, D.4    MacWhinney, J.B.5    McNabb, N.6
  • 54
    • 0003281223 scopus 로고
    • Satisfaction with access and quality of care in Medicare risk contract hmos
    • H.S. Luft, ed, Ann Arbor, mi: Health Administration Press
    • Clement, D.G., S.M. Retchin, and R.S. Brown. 1994b. "Satisfaction with access and quality of care in Medicare risk contract hmos." In H.S. Luft, ed., hmos and the Elderly. Ann Arbor, mi: Health Administration PressS.
    • (1994) hmos and the Elderly
    • Clement, D.G.1    Retchin, S.M.2    Brown, R.S.3
  • 55
    • 0029091252 scopus 로고
    • Low incidence of assessment and modification of risk factors in acute care patients at high risk for cardiovascular events, particularly among females and the elderly
    • Clinical Quality Improvement Network (cqin) investigators
    • Clinical Quality Improvement Network (cqin) investigators. 1995. "Low incidence of assessment and modification of risk factors in acute care patients at high risk for cardiovascular events, particularly among females and the elderly." American Journal of Cardiology 76: 570-3.
    • (1995) American Journal of Cardiology , vol.76 , pp. 570-573
  • 56
    • 0029849767 scopus 로고    scopus 로고
    • Mortality risk and patterns of practice in 4,606 acute care patients with congestive heart failure: The relative importance of age, sex and medical therapy
    • Clinical Quality Improvement Network (cqin) investigators
    • Clinical Quality Improvement Network (cqin) investigators. 1996. "Mortality risk and patterns of practice in 4,606 acute care patients with congestive heart failure: The relative importance of age, sex and medical therapy." Archives of Internal Medicine 156: 1, 669-73.
    • (1996) Archives of Internal Medicine , vol.156
  • 57
    • 0017107141 scopus 로고
    • Social support as a moderator of life stress
    • Cobb, S. 1976. "Social support as a moderator of life stress." Psychosomatic Medicine 38: 300-14.
    • (1976) Psychosomatic Medicine , vol.38 , pp. 300-314
    • Cobb, S.1
  • 58
    • 84986364821 scopus 로고
    • Positive events and social support as buffers of life change stress
    • Cohen, S., and H.M. Hoberman. 1983. "Positive events and social support as buffers of life change stress." Journal of Applied Social Psychology 13: 99-125.
    • (1983) Journal of Applied Social Psychology , vol.13 , pp. 99-125
    • Cohen, S.1    Hoberman, H.M.2
  • 59
    • 0027122592 scopus 로고
    • High anxiety
    • Cole, A. 1992. "High anxiety." Nursing Times 88: 26-30.
    • (1992) Nursing Times , vol.88 , pp. 26-30
    • Cole, A.1
  • 60
    • 0000215723 scopus 로고
    • The empowerment process: Integrating theory and practice
    • Conger, J.A., and R.N. Kanungo. 1988. "The empowerment process: Integrating theory and practice." Academy of Management Review 13: 471-82.
    • (1988) Academy of Management Review , vol.13 , pp. 471-482
    • Conger, J.A.1    Kanungo, R.N.2
  • 61
    • 0032175999 scopus 로고    scopus 로고
    • On the dynamic covariation between interpersonal behaviour and affect: Prediction from neuroticism, extraversion, and agreeableness
    • Côté, S., and D.S. Moskowitz. 1998. "On the dynamic covariation between interpersonal behaviour and affect: Prediction from neuroticism, extraversion, and agreeableness." Journal of Personality and Social Psychology 75: 1, 032-46.
    • (1998) Journal of Personality and Social Psychology , vol.75
    • Côté, S.1    Moskowitz, D.S.2
  • 62
    • 0032794674 scopus 로고    scopus 로고
    • Optimizing disease management at a health care system level: The Improving Cardiovascular Outcomes in Nova Scotians (icons) study
    • on behalf of the icons investigators
    • Cox, J.L., on behalf of the icons investigators. 1999. "Optimizing disease management at a health care system level: The Improving Cardiovascular Outcomes in Nova Scotians (icons) study." Canadian Journal of Cardiology 15: 787-96.
    • (1999) Canadian Journal of Cardiology , vol.15 , pp. 787-796
    • Cox, J.L.1
  • 63
    • 0004247734 scopus 로고
    • Essentials of psychological testing
    • New York: Harper and Row Publishers
    • Cronbach, L. 1970. Essentials of psychological testing. New York: Harper and Row PublishersS.
    • (1970)
    • Cronbach, L.1
  • 64
    • 0141832746 scopus 로고    scopus 로고
    • Use of alternative medicines and practices
    • CTV/ANGUS Reid Group, (August), Winnipeg: Angus Reid Group
    • CTV/ANGUS Reid Group. 1997 (August). "Use of alternative medicines and practices." Winnipeg: Angus Reid Group.
    • (1997)
  • 65
    • 0022749004 scopus 로고
    • Behavioral manifestations of social support: A microanalytic investigation
    • Cutrona, C.E. 1986. "Behavioral manifestations of social support: A microanalytic investigation." Journal of Personality and Social Psychology 51: 201-8.
    • (1986) Journal of Personality and Social Psychology , vol.51 , pp. 201-208
    • Cutrona, C.E.1
  • 66
    • 0031159210 scopus 로고    scopus 로고
    • The effects of health care reforms on job satisfaction and voluntary turnover among hospital-based nurses
    • Davidson, H., P.H. Folcarelli, S. Crawford, L.J. Duprat, and J.C. Clifford. 1997. "The effects of health care reforms on job satisfaction and voluntary turnover among hospital-based nurses." Medical Care 35: 634-45.
    • (1997) Medical Care , vol.35 , pp. 634-645
    • Davidson, H.1    Folcarelli, P.H.2    Crawford, S.3    Duprat, L.J.4    Clifford, J.C.5
  • 67
    • 0022553657 scopus 로고
    • Consumer acceptance of prepaid and fee-for-service medical care:Results from a randomized controlled trial
    • Davies, A.R., J.E. Ware Jr, R.H. Brook, J.R. Peterson, and J.P. Newhouse. 1986. "Consumer acceptance of prepaid and fee-for-service medical care:Results from a randomized controlled trial." Health Services Research 21: 429-52.
    • (1986) Health Services Research , vol.21 , pp. 429-452
    • Davies, A.R.1    Ware Jr., J.E.2    Brook, R.H.3    Peterson, J.R.4    Newhouse, J.P.5
  • 69
    • 0028471817 scopus 로고
    • Physician burnout: An examination of personal, professional, and organizational relationships
    • Deckard, G., M. Meterko, and D. Field. 1994. "Physician burnout: An examination of personal, professional, and organizational relationships." Medical Care 32: 745-54.
    • (1994) Medical Care , vol.32 , pp. 745-754
    • Deckard, G.1    Meterko, M.2    Field, D.3
  • 72
    • 0030179903 scopus 로고    scopus 로고
    • Negative affect relates to cross-sectional but not longitudinal symptom reporting: Data from elderly adults
    • Diefenbach, M.A., E.A. Leventhal, H. Leventhal, and L. Patrick-Miller. 1996. "Negative affect relates to cross-sectional but not longitudinal symptom reporting: Data from elderly adults." Health Psychology 15: 282-8.
    • (1996) Health Psychology , vol.15 , pp. 282-288
    • Diefenbach, M.A.1    Leventhal, E.A.2    Leventhal, H.3    Patrick-Miller, L.4
  • 73
    • 84872222671 scopus 로고
    • Mail and telephone surveys: The total design method
    • New York: John Wiley
    • Dillman, D.A. 1978. Mail and telephone surveys: The total design method. New York: John Wiley.
    • (1978)
    • Dillman, D.A.1
  • 74
    • 84936823865 scopus 로고
    • The design and administration of mail surveys
    • Dillman, D.A. 1991. "The design and administration of mail surveys." Annual Review of Sociology 17: 225-49.
    • (1991) Annual Review of Sociology , vol.17 , pp. 225-249
    • Dillman, D.A.1
  • 76
    • 0029392806 scopus 로고
    • Patient adherence to pharmacotherapy: The importance of effective communication
    • 601-2, 605
    • Di Matteo, M.R. 1995. "Patient adherence to pharmacotherapy: The importance of effective communication." Formulary 30: 596-8, 601-2, 605.
    • (1995) Formulary , vol.30 , pp. 596-598
    • Di Matteo, M.R.1
  • 77
    • 0018772365 scopus 로고
    • Patients' perceptions of physicians' behavior: Determinants of patient commitment to the therapeutic relationship
    • Di Matteo, M.R., L.M. Prince, and A. Taranta. 1979. "Patients' perceptions of physicians' behavior: Determinants of patient commitment to the therapeutic relationship." Journal of Community Health 4: 280-90.
    • (1979) Journal of Community Health , vol.4 , pp. 280-290
    • Di Matteo, M.R.1    Prince, L.M.2    Taranta, A.3
  • 78
    • 0019164129 scopus 로고
    • The significance of patients' perceptions of physician conduct: A study of patient satisfaction in a family practice center
    • Di Matteo, M.R., L.M. Prince, and R.D. Hays. 1980. "The significance of patients' perceptions of physician conduct: A study of patient satisfaction in a family practice center." Journal of Community Health 6: 18-34.
    • (1980) Journal of Community Health , vol.6 , pp. 18-34
    • Di Matteo, M.R.1    Prince, L.M.2    Hays, R.D.3
  • 79
    • 0003447253 scopus 로고
    • Achieving patient compliance
    • New York: Pergamon Press
    • Di Matteo, M.R., L.M. Prince, and D.D. Di Nicola. 1982. Achieving patient compliance. New York: Pergamon Press.
    • (1982)
    • Di Matteo, M.R.1    Prince, L.M.2    Di Nicola, D.D.3
  • 80
    • 0022297323 scopus 로고
    • Affect and neutrality in physician behavior: A study of patients' values and satisfaction
    • Di Matteo, M.R., L.S. Linn, B.L. Chang, and D.W. Cope. 1985. "Affect and neutrality in physician behavior: A study of patients' values and satisfaction." Journal of Behavioral Medicine 8: 397-410.
    • (1985) Journal of Behavioral Medicine , vol.8 , pp. 397-410
    • Di Matteo, M.R.1    Linn, L.S.2    Chang, B.L.3    Cope, D.W.4
  • 81
    • 0027564047 scopus 로고
    • Physicians' characteristics influence patients' adherence to medical treatment: Results from the Medical Outcomes Study
    • Di Matteo, M.R., C.D. Sherbourne, R.D. Hays, L. Ordway, R.L. Kravitz, E.A. McGlynn, et al. 1993. "Physicians' characteristics influence patients' adherence to medical treatment: Results from the Medical Outcomes Study." Health Psychology 12: 93-102.
    • (1993) Health Psychology , vol.12 , pp. 93-102
    • Di Matteo, M.R.1    Sherbourne, C.D.2    Hays, R.D.3    Ordway, L.4    Kravitz, R.L.5    McGlynn, E.A.6
  • 82
    • 0005636451 scopus 로고    scopus 로고
    • Promoting adherence to courses of treatment:Mutual collaboration in the physician-patient relationship
    • L.D. Jackson, B.K. Duffy, et al., eds, Westport, ct: Greenwood
    • Di Matteo, M.R., and H.S. Lepper. 1998. "Promoting adherence to courses of treatment:Mutual collaboration in the physician-patient relationship." In L.D. Jackson, B.K. Duffy, et al., eds, Health Communication Research: A Guide to Developments and Directions. Westport, ct: Greenwood.
    • (1998) Health Communication Research: A Guide to Developments and Directions
    • Di Matteo, M.R.1    Lepper, H.S.2
  • 85
    • 0030520135 scopus 로고    scopus 로고
    • Trend effects and gender differences in retrospective judgements of consumption emotions
    • Dubé, L., M.C. Bélanger, and M.S. Morgan. 1996b. "Trend effects and gender differences in retrospective judgements of consumption emotions." Journal of Consumer Research 23: 156-62.
    • (1996) Journal of Consumer Research , vol.23 , pp. 156-162
    • Dubé, L.1    Bélanger, M.C.2    Morgan, M.S.3
  • 86
    • 84898320558 scopus 로고    scopus 로고
    • Linking satisfaction to the in-process evolution of consumer emotions and perceived service quality
    • Denver, Colorado: Association for Consumer Research Conference
    • Dubé, L., K. Jedidi, and K. Menon. 1997. "Linking satisfaction to the in-process evolution of consumer emotions and perceived service quality." Denver, Colorado: Association for Consumer Research Conference.
    • (1997)
    • Dubé, L.1    Jedidi, K.2    Menon, K.3
  • 87
    • 0007267314 scopus 로고    scopus 로고
    • Capturing the dynamics of in-process consumption emotions and satisfaction in extended service transactions
    • Dubé, L., and M.S. Morgan. 1998a. "Capturing the dynamics of in-process consumption emotions and satisfaction in extended service transactions." International Journal of Research in Marketing 15: 309-20.
    • (1998) International Journal of Research in Marketing , vol.15 , pp. 309-320
    • Dubé, L.1    Morgan, M.S.2
  • 88
    • 0032160793 scopus 로고    scopus 로고
    • Managing emotions: Accenting the positive might not produce the highest satisfaction payoff
    • Dubé, L., and K. Menon. 1998b. "Managing emotions: Accenting the positive might not produce the highest satisfaction payoff." Marketing Health Services 18: 34-42.
    • (1998) Marketing Health Services , vol.18 , pp. 34-42
    • Dubé, L.1    Menon, K.2
  • 90
    • 84898222796 scopus 로고    scopus 로고
    • Emotions: The neglected side of patient-centered care
    • C. Blair Savage and M. Fottler, eds, uk: Elsevier Science Ltd
    • Dubé, L., L. Teng, J. Hawkins, and M. Kaplow. 2002. "Emotions: The neglected side of patient-centered care." In C. Blair Savage and M. Fottler, eds, Advances in Health Care Management. Vol. 3. uk: Elsevier Science Ltd.
    • (2002) Advances in Health Care Management , vol.3
    • Dubé, L.1    Teng, L.2    Hawkins, J.3    Kaplow, M.4
  • 92
    • 0025739478 scopus 로고
    • Concerns about aids among hospital physicians, nurses and social workers
    • Dworkin, J., G. Albrecht, and J. Cooksey. 1991. "Concerns about aids among hospital physicians, nurses and social workers." Social Science & Medicine 33: 239-48.
    • (1991) Social Science & Medicine , vol.33 , pp. 239-248
    • Dworkin, J.1    Albrecht, G.2    Cooksey, J.3
  • 93
    • 0032508952 scopus 로고    scopus 로고
    • Trends in alternative medicine use in the United States, 1990-1997: Results of a follow-up national survey
    • Eisenberg, D.M., R.B. Davis, S.L. Ettner, et al. 1998. "Trends in alternative medicine use in the United States, 1990-1997: Results of a follow-up national survey." Journal of the American Medical Association 280: 1, 569-75.
    • (1998) Journal of the American Medical Association , vol.280
    • Eisenberg, D.M.1    Davis, R.B.2    Ettner, S.L.3
  • 94
    • 0028869742 scopus 로고
    • Preserving the physician-patient relationship in the era of managed care
    • Emanuel, E.J., and N.N. Dubler. 1995. "Preserving the physician-patient relationship in the era of managed care." Journal of the American Medical Association 273: 323-9.
    • (1995) Journal of the American Medical Association , vol.273 , pp. 323-329
    • Emanuel, E.J.1    Dubler, N.N.2
  • 95
    • 0017576627 scopus 로고
    • The need for a new medical model: A challenge for biomedicine
    • Engel, G.L., 1977. "The need for a new medical model: A challenge for biomedicine." Science 196: 129-36.
    • (1977) Science , vol.196 , pp. 129-136
    • Engel, G.L.1
  • 98
    • 84898164765 scopus 로고    scopus 로고
    • Losing your cool can be dangerous to your health
    • American Heart Association's 70th Scientific Sessions. Personal communication
    • Everson, S. 1997. "Losing your cool can be dangerous to your health." American Heart Association's 70th Scientific Sessions. Personal communications.
    • (1997)
    • Everson, S.1
  • 99
    • 0003673590 scopus 로고    scopus 로고
    • Women's health: A commonwealth fund survey
    • Baltimore: John Hopkins University Press
    • Falik, M.M., and K. Scott. 1996. Women's health: A commonwealth fund survey. Baltimore: John Hopkins University Press.
    • (1996)
    • Falik, M.M.1    Scott, K.2
  • 100
    • 0031834996 scopus 로고    scopus 로고
    • Burnout as a clinical entity: Its importance in health care workers
    • Felton, J.S. 1998. "Burnout as a clinical entity: Its importance in health care workers." Occupational Medicine 48: 237-50.
    • (1998) Occupational Medicine , vol.48 , pp. 237-250
    • Felton, J.S.1
  • 102
    • 26944461377 scopus 로고    scopus 로고
    • Today's primary care doctors offer more time and counselling to children but also prescribe more medications
    • Ferris, T.G. 1998. "Today's primary care doctors offer more time and counselling to children but also prescribe more medications." AHCPR 217: 8-9.
    • (1998) AHCPR , vol.217 , pp. 8-9
    • Ferris, T.G.1
  • 103
    • 0021775234 scopus 로고
    • If it changes it must be a process: Study of emotion and coping during 3 stages of a college examination
    • Folkman, S., and R.S. Lazarus. 1985. "If it changes it must be a process: Study of emotion and coping during 3 stages of a college examination." Journal of Personality and Social Psychology 48: 150-70.
    • (1985) Journal of Personality and Social Psychology , vol.48 , pp. 150-170
    • Folkman, S.1    Lazarus, R.S.2
  • 107
    • 0014665574 scopus 로고
    • Gaps in doctor-patient communication: Patients' response to medical advice
    • Francis, V., B.M. Korsch, and M.J. Morris. 1969. "Gaps in doctor-patient communication: Patients' response to medical advice." New England Journal of Medicine 280: 535-40.
    • (1969) New England Journal of Medicine , vol.280 , pp. 535-540
    • Francis, V.1    Korsch, B.M.2    Morris, M.J.3
  • 108
    • 0021267103 scopus 로고
    • Care of patients with colorectal cancer: A comparison of a health maintenance organization and fee-for-service practices
    • Francis, A.M., L. Polissar, and A.B. Lorenz. 1984. "Care of patients with colorectal cancer: A comparison of a health maintenance organization and fee-for-service practices." Medical Care 22: 418-29.
    • (1984) Medical Care , vol.22 , pp. 418-429
    • Francis, A.M.1    Polissar, L.2    Lorenz, A.B.3
  • 109
    • 21844505245 scopus 로고
    • Emotion and the physician-patient relationship
    • Frankel, R.M. 1995. "Emotion and the physician-patient relationship." Motivation and Emotion 19: 163-73.
    • (1995) Motivation and Emotion , vol.19 , pp. 163-173
    • Frankel, R.M.1
  • 111
    • 0029366801 scopus 로고
    • The impact of negative emotions on prognosis following myocardial infarction: Is it more than depression?
    • Frasure-Smith, N., F. Lespérance, and M. Talajic. 1995. "The impact of negative emotions on prognosis following myocardial infarction: Is it more than depression?" Health Psychology 14: 388-98.
    • (1995) Health Psychology , vol.14 , pp. 388-398
    • Frasure-Smith, N.1    Lespérance, F.2    Talajic, M.3
  • 113
    • 0019834537 scopus 로고
    • Medical compliance and the clinician-patient relationship:A review
    • Garrity, T.F. 1981. "Medical compliance and the clinician-patient relationship:A review." Social Science and Medicine 15E: 215-22.
    • (1981) Social Science and Medicine , vol.15 E , pp. 215-222
    • Garrity, T.F.1
  • 114
    • 0022773115 scopus 로고
    • Measuring physician behavior
    • Gerbert, B., and W.A. Hargreaves. 1986. "Measuring physician behavior." Medical Care 24: 838-47.
    • (1986) Medical Care , vol.24 , pp. 838-847
    • Gerbert, B.1    Hargreaves, W.A.2
  • 115
    • 85068814796 scopus 로고
    • Health cuts rated biggest in history
    • 26 October
    • Gilmour, B. 1994a. "Health cuts rated biggest in history." The Edmonton Journal, 26 October, B14.
    • (1994) The Edmonton Journal
    • Gilmour, B.1
  • 116
    • 85068814499 scopus 로고
    • Nursing job losses will worsen - una
    • 21 November
    • Gilmour, B. 1994b. "Nursing job losses will worsen - una." The Edmonton Journal, 21 November, B2.
    • (1994) The Edmonton Journal
    • Gilmour, B.1
  • 117
    • 0023938750 scopus 로고
    • Holistic physicians and family practitioners: Similarities, differences and implications for health policy
    • Goldstein, M.S., C. Sutherland, D.T. Jaffe, and J. Wilson. 1988. "Holistic physicians and family practitioners: Similarities, differences and implications for health policy." Social Science and Medicine 26: 853-61.
    • (1988) Social Science and Medicine , vol.26 , pp. 853-861
    • Goldstein, M.S.1    Sutherland, C.2    Jaffe, D.T.3    Wilson, J.4
  • 118
    • 0029811524 scopus 로고    scopus 로고
    • The role of patient participation in the doctor visit: Implications for adherence to diabetes care
    • Golin, C.E., M.R. Di Matteo, and L. Gelberg. 1996. "The role of patient participation in the doctor visit: Implications for adherence to diabetes care." Diabetes Care 19: 1, 153-64.
    • (1996) Diabetes Care , vol.19
    • Golin, C.E.1    Di Matteo, M.R.2    Gelberg, L.3
  • 119
    • 0000352360 scopus 로고
    • The development and application of a classification scheme of informal helping behaviors
    • Gottlieb, B.H. 1978. "The development and application of a classification scheme of informal helping behaviors." Canadian Journal of Behavioral Science 10: 105-15.
    • (1978) Canadian Journal of Behavioral Science , vol.10 , pp. 105-115
    • Gottlieb, B.H.1
  • 120
    • 0014106453 scopus 로고
    • Nonintellectual factors in the selection and evaluation of medical students
    • Gough, H.G. 1967. "Nonintellectual factors in the selection and evaluation of medical students." Journal of Medical Education 42: 642-50.
    • (1967) Journal of Medical Education , vol.42 , pp. 642-650
    • Gough, H.G.1
  • 121
    • 0013639977 scopus 로고
    • Hospital insurance and diagnostic services act
    • Government of Canada, Ottawa
    • Government of Canada. 1957. Hospital insurance and diagnostic services act. Ottawa.
    • (1957)
  • 122
    • 0003722996 scopus 로고
    • Canada health act
    • Government of Canada, Ottawa
    • Government of Canada. 1984. Canada health act. Ottawa.
    • (1984)
  • 123
    • 84898179741 scopus 로고    scopus 로고
    • Canada health and social transfer act. Ottawa
    • Government of Canada
    • Government of Canada. 1996. Canada health and social transfer act. Ottawa.
    • (1996)
  • 124
    • 0029372533 scopus 로고
    • Not a business matter
    • Grant, M., and M. Tiessen. 1995. "Not a business matter." Canadian Nurse 91: 55-7.
    • (1995) Canadian Nurse , vol.91 , pp. 55-57
    • Grant, M.1    Tiessen, M.2
  • 127
    • 0021908243 scopus 로고
    • Expanding patient involvement in care: Effects on patient outcomes
    • Greenfield, S., S.H. Kaplan, and J.E. Ware Jr. 1985. "Expanding patient involvement in care: Effects on patient outcomes." Annals of Internal Medicine 102: 520-8.
    • (1985) Annals of Internal Medicine , vol.102 , pp. 520-528
    • Greenfield, S.1    Kaplan, S.H.2    Ware Jr., J.E.3
  • 130
    • 0003931426 scopus 로고
    • Work redesign
    • Reading, ma: Addison-Wesley
    • Hackman, J.R., and G.R. Oldham. 1980. Work redesign. Reading, ma: Addison-Wesleys.
    • (1980)
    • Hackman, J.R.1    Oldham, G.R.2
  • 131
    • 0033229412 scopus 로고    scopus 로고
    • Inaccuracies in physicians' perceptions of their patients
    • Hall, J.A., T.S. Stein, D.L. Roter, and N. Rieser. 1999. "Inaccuracies in physicians' perceptions of their patients." Medical Care 37: 1, 164-8.
    • (1999) Medical Care , vol.37
    • Hall, J.A.1    Stein, T.S.2    Roter, D.L.3    Rieser, N.4
  • 132
    • 0036900158 scopus 로고    scopus 로고
    • Do patients talk differently to male and female physicians? A meta-analytic review
    • Hall, J.A., T.S. Stein, D.L. Roter, and D.L. Roter. 2002. "Do patients talk differently to male and female physicians? A meta-analytic review." Patient Education and Counseling 48: 217-24.
    • (2002) Patient Education and Counseling , vol.48 , pp. 217-224
    • Hall, J.A.1    Stein, T.S.2    Roter, D.L.3    Roter, D.L.4
  • 133
    • 0017112219 scopus 로고
    • Modifying the treatment: Patient compliant, patient control, and medical care
    • Hayes-Bautista, D.E. 1976. "Modifying the treatment: Patient compliant, patient control, and medical care." Social Science and Medicine 10: 233-8.
    • (1976) Social Science and Medicine , vol.10 , pp. 233-238
    • Hayes-Bautista, D.E.1
  • 134
    • 0002587933 scopus 로고
    • Beyond internal consistency: Rationale and user's guide for multitrait analysis program (map) on the microcomputer
    • Hays, R.D., and T. Hayashi. 1990. "Beyond internal consistency: Rationale and user's guide for multitrait analysis program (map) on the microcomputer." Behavioral Research Methods, Instruments, and Computers 22: 167-75.
    • (1990) Behavioral Research Methods, Instruments, and Computers , vol.22 , pp. 167-175
    • Hays, R.D.1    Hayashi, T.2
  • 135
    • 0033382244 scopus 로고    scopus 로고
    • Alexithymia and health behaviours in healthy male volunteers
    • Helmers, K.F., and A. Mente. 1999. "Alexithymia and health behaviours in healthy male volunteers." Journal of Psychosomatic Research 47: 635-45.
    • (1999) Journal of Psychosomatic Research , vol.47 , pp. 635-645
    • Helmers, K.F.1    Mente, A.2
  • 136
    • 0026712318 scopus 로고
    • Patient-centeredness: Is it applicable outside the west? Its measurement and effect on outcomes
    • Henbest, R.J., and G.S. Fehrsen. 1992. "Patient-centeredness: Is it applicable outside the west? Its measurement and effect on outcomes." Family Practice 9: 311-17.
    • (1992) Family Practice , vol.9 , pp. 311-317
    • Henbest, R.J.1    Fehrsen, G.S.2
  • 138
    • 0021049280 scopus 로고
    • The relationship between the alternative practitioner and his patient
    • Hewer, W. 1983. "The relationship between the alternative practitioner and his patient." Psychotherapy and Psychsomatics 40: 172-80.
    • (1983) Psychotherapy and Psychsomatics , vol.40 , pp. 172-180
    • Hewer, W.1
  • 141
    • 0018819506 scopus 로고
    • Natural support systems and coping with major life changes
    • Hirsch, B.J. 1980. "Natural support systems and coping with major life changes." American Journal of Community Psychology 8: 159-72.
    • (1980) American Journal of Community Psychology , vol.8 , pp. 159-172
    • Hirsch, B.J.1
  • 142
    • 0004203304 scopus 로고
    • The ecology of stress
    • Washington, dc: Hemisphere
    • Hobfoll, S.E. 1988. The ecology of stress. Washington, dc: Hemisphere.
    • (1988)
    • Hobfoll, S.E.1
  • 143
    • 84917143671 scopus 로고
    • Emotion work, feeling rules, and social structure
    • Hochschild, A.R. 1979. "Emotion work, feeling rules, and social structure." American Journal of Sociology 85: 551-75.
    • (1979) American Journal of Sociology , vol.85 , pp. 551-575
    • Hochschild, A.R.1
  • 144
    • 0004261338 scopus 로고
    • The managed heart
    • Berkeley: University of California Press
    • Hochschild, A.R. 1983. The managed heart. Berkeley: University of California Press.
    • (1983)
    • Hochschild, A.R.1
  • 145
    • 0942274148 scopus 로고    scopus 로고
    • Commercialization of intimate life: Notes from home and work
    • Berkeley and Los Angeles: University of California Press
    • Hochschild, A.R. 2003a. Commercialization of intimate life: Notes from home and work. Berkeley and Los Angeles: University of California Presss.
    • (2003)
    • Hochschild, A.R.1
  • 146
    • 0141481575 scopus 로고    scopus 로고
    • Global woman: Nannies, maids and sex workers in the new economy
    • New York: Metropolitan Press
    • Hochschild, A.R. and Barbara Ehrenreich, eds. 2003b. Global woman: Nannies, maids and sex workers in the new economy. New York: Metropolitan Press.
    • (2003)
    • Hochschild, A.R.1    Ehrenreich, B.2
  • 149
    • 0030766612 scopus 로고    scopus 로고
    • Effects of a self-administered previsit questionnaire to enhance awareness of patients' concerns in primary care
    • Hornberger, J., D. Thorn, and T. MaCurdy. 1997. "Effects of a self-administered previsit questionnaire to enhance awareness of patients' concerns in primary care." Journal of General Internal Medicine 12: 597-606.
    • (1997) Journal of General Internal Medicine , vol.12 , pp. 597-606
    • Hornberger, J.1    Thorn, D.2    MaCurdy, T.3
  • 150
    • 0003611309 scopus 로고    scopus 로고
    • Inventory of interpersonal problems manual
    • San Antonio, tx: Psychological Corporation
    • Horowitz, L.M., L.E. Alden, J.S. Wiggins, and A.L. Pincus. 2000. Inventory of interpersonal problems manual. San Antonio, tx: Psychological Corporation.
    • (2000)
    • Horowitz, L.M.1    Alden, L.E.2    Wiggins, J.S.3    Pincus, A.L.4
  • 151
    • 0003930719 scopus 로고
    • Work, stress, and social support
    • Reading, ma: Addison-Wesley
    • House, J.S. 1981. Work, stress, and social support. Reading, ma: Addison-Wesley.
    • (1981)
    • House, J.S.1
  • 152
    • 84976984478 scopus 로고
    • A method for correcting item-total correlations for the effect of relevant item inclusion
    • Howard, K., and G. Forehand. 1962. "A method for correcting item-total correlations for the effect of relevant item inclusion." Educational Psychological Measures 22: 731.
    • (1962) Educational Psychological Measures , vol.22 , pp. 731
    • Howard, K.1    Forehand, G.2
  • 155
    • 0004144576 scopus 로고
    • Report of a study: A manpower policy for primary health care
    • Institute of Medicine, Washington, dc: National Academy of Sciences
    • Institute of Medicine. 1978. "Report of a study: A manpower policy for primary health care." Washington, dc: National Academy of Sciences.
    • (1978)
  • 156
    • 0003493304 scopus 로고
    • Defining primary care: An interim report
    • Institute of Medicine, Washington, dc:National Academy Press
    • Institute of Medicine. 1994. "Defining primary care: An interim report." Washington, dc:National Academy Press.
    • (1994)
  • 157
    • 0003870794 scopus 로고    scopus 로고
    • Primary care: America's health in a new era
    • Institute of Medicine, Washington, dc:National Academy Press
    • Institute of Medicine. 1996. "Primary care: America's health in a new era." Washington, dc:National Academy Press.
    • (1996)
  • 158
    • 0029334730 scopus 로고
    • Job satisfaction and turnover among nurses: Integrating research findings across studies
    • Irvine Doran, D.M., and M.G. Evans. 1995. "Job satisfaction and turnover among nurses: Integrating research findings across studies." Nursing Research 44: 246-53.
    • (1995) Nursing Research , vol.44 , pp. 246-253
    • Irvine Doran, D.M.1    Evans, M.G.2
  • 160
    • 84888922481 scopus 로고    scopus 로고
    • The relationship between patient and system outcomes and the quality of nursing care in acute care hospitals
    • Final report submitted to the National Health Research and Development Program, Health Canada, Project # 6606-6564-001
    • Irvine Doran, D.M., L. O'Brien-Pallas, S. Sidani, L. McGillis Hall, P. Petryshen, J. Hawkins, and J. Watt-Watson. 2001. "The relationship between patient and system outcomes and the quality of nursing care in acute care hospitals." Final report submitted to the National Health Research and Development Program, Health Canada, Project # 6606-6564-001.
    • (2001)
    • Irvine Doran, D.M.1    O'Brien-Pallas, L.2    Sidani, S.3    McGillis Hall, L.4    Petryshen, P.5    Hawkins, J.6    Watt-Watson, J.7
  • 161
    • 0004018397 scopus 로고
    • Human emotions
    • New York: Plenum Press
    • Izard, C.E. 1977. Human emotions. New York: Plenum Press.
    • (1977)
    • Izard, C.E.1
  • 162
    • 0027941348 scopus 로고
    • Is the potential of teenage consultations being missed? A study of consultation times in primary care
    • Jacobson, L.D., C. Wilkinson, and P.A. Owen. 1994. "Is the potential of teenage consultations being missed? A study of consultation times in primary care." Family Practice 11: 296-9.
    • (1994) Family Practice , vol.11 , pp. 296-299
    • Jacobson, L.D.1    Wilkinson, C.2    Owen, P.A.3
  • 163
    • 0001786211 scopus 로고    scopus 로고
    • Organizational behavior: Understanding life at work
    • 3rd edition. New York: Harper Collins
    • Johns, G. 1996. Organizational behavior: Understanding life at work. 3rd edition. New York: Harper Collins.
    • (1996)
    • Johns, G.1
  • 165
    • 0002799870 scopus 로고
    • Convoys of social support: A life course approach
    • S.B. Kiesler, J.N. Morgan, and V.K. Oppenheimer, eds, New York: Academic Press
    • Kahn, R.L., and T.C. Antonucci. 1981. "Convoys of social support: A life course approach." In S.B. Kiesler, J.N. Morgan, and V.K. Oppenheimer, eds, Aging: Social Change. New York: Academic Press.
    • (1981) Aging: Social Change
    • Kahn, R.L.1    Antonucci, T.C.2
  • 167
    • 84993879624 scopus 로고
    • Practicing good manners and compassion
    • Kaufman, M.R. 1970. "Practicing good manners and compassion." Medical Insight 2: 56-61.
    • (1970) Medical Insight , vol.2 , pp. 56-61
    • Kaufman, M.R.1
  • 168
    • 0002793695 scopus 로고    scopus 로고
    • Principles of dynamic pattern formation and change for a science of human behavior
    • L. Bergman, R.B. Cairns, L.-G. Nilsson, and L. Nystedt, eds, New Jersey: Erlbaum Associates
    • Kelso, J.A.S. 2000. "Principles of dynamic pattern formation and change for a science of human behavior." In L. Bergman, R.B. Cairns, L.-G. Nilsson, and L. Nystedt, eds, Developmental Science and the Holistic Approach. New Jersey: Erlbaum Associates.
    • (2000) Developmental Science and the Holistic Approach
    • Kelso, J.A.S.1
  • 170
    • 0003706105 scopus 로고    scopus 로고
    • Contemporary interpersonal theory and research: Personality, psychopathology, and psychotherapy
    • New York: Wiley
    • Kiesler, D.J. 1996. Contemporary interpersonal theory and research: Personality, psychopathology, and psychotherapy. New York: Wiley.
    • (1996)
    • Kiesler, D.J.1
  • 171
    • 0028967451 scopus 로고
    • Taking antihypertensive medication:Controlling or cooperating with patients?
    • Kjellgren, K[di], J. Ahlner, and R. Saljo. 1995. "Taking antihypertensive medication:Controlling or cooperating with patients?" International Journal of Cardiology 47: 257-68s.
    • (1995) International Journal of Cardiology , vol.47 , pp. 257-268
    • Kjellgren, K.1    Ahlner, J.2    Saljo, R.3
  • 172
    • 0003785416 scopus 로고
    • Not an entirely benign procedure: Four years as a medical student
    • New York: Signet
    • Klass, P. 1987. Not an entirely benign procedure: Four years as a medical student. New York: Signet.
    • (1987)
    • Klass, P.1
  • 174
    • 0004111305 scopus 로고
    • Differential and difference equations through computer experiments
    • 2nd edition. New York: Springer-Verlag
    • Kocak, H. 1989. Differential and difference equations through computer experiments. 2nd edition. New York: Springer-Verlag.
    • (1989)
    • Kocak, H.1
  • 177
    • 0141807050 scopus 로고    scopus 로고
    • Relational meaning and discrete emotions
    • K.R. Scherer, A. Schorr, and T. Johnstone, eds, New York:Oxford University Press
    • Lazarus, R.S. 2001. "Relational meaning and discrete emotions." In K.R. Scherer, A. Schorr, and T. Johnstone, eds, Appraisal Processes in Emotion. New York:Oxford University Press.
    • (2001) Appraisal Processes in Emotion
    • Lazarus, R.S.1
  • 178
    • 0001528136 scopus 로고
    • The effects of psychological stress upon performance
    • Lazarus, R.S., J. Deese, and S.F. Osler. 1952. "The effects of psychological stress upon performance." Psychological Bulletin 49: 293-315.
    • (1952) Psychological Bulletin , vol.49 , pp. 293-315
    • Lazarus, R.S.1    Deese, J.2    Osler, S.F.3
  • 179
    • 0004107972 scopus 로고
    • Interpersonal diagnosis of personality
    • New York: Ronald Press
    • Leary, T.F. 1957. Interpersonal diagnosis of personality. New York: Ronald Press.
    • (1957)
    • Leary, T.F.1
  • 182
    • 0032212370 scopus 로고    scopus 로고
    • The correspondence of patient satisfaction and nurse burnout
    • Leiter, M.P., P. Harvie, and C. Frizzell. 1998. "The correspondence of patient satisfaction and nurse burnout." Social Science & Medicine 47: 1, 611-17.
    • (1998) Social Science & Medicine , vol.47
    • Leiter, M.P.1    Harvie, P.2    Frizzell, C.3
  • 184
    • 0343517697 scopus 로고    scopus 로고
    • Depression in patients with cardiac disease: A practical review
    • Lespérance, F., and N. Frasure-Smith. 2000. "Depression in patients with cardiac disease: A practical review." Journal of Psychosomatic Research 48: 370-91.
    • (2000) Journal of Psychosomatic Research , vol.48 , pp. 370-391
    • Lespérance, F.1    Frasure-Smith, N.2
  • 185
    • 0027457932 scopus 로고
    • Listening and talking to patients: A remedy for malpractice suits?
    • Lester, G.W., and S.G. Smith. 1993. "Listening and talking to patients: A remedy for malpractice suits?" Western Journal of Medicine 158: 268-72.
    • (1993) Western Journal of Medicine , vol.158 , pp. 268-272
    • Lester, G.W.1    Smith, S.G.2
  • 186
    • 0031052862 scopus 로고    scopus 로고
    • Physician-patient communication: The relationship with malpractice claims among primary care physicians and surgeons
    • Levinson, W., D.L. Roter, J.P. Mullooly, V.T. Dull, and R.M. Frankel. 1997. "Physician-patient communication: The relationship with malpractice claims among primary care physicians and surgeons." Journal of the American Medical Association 277: 553-9.
    • (1997) Journal of the American Medical Association , vol.277 , pp. 553-559
    • Levinson, W.1    Roter, D.L.2    Mullooly, J.P.3    Dull, V.T.4    Frankel, R.M.5
  • 187
    • 0000132434 scopus 로고
    • The patient-centred general practice consultation
    • Levenstein, J.H. 1984. "The patient-centred general practice consultation." South Africa Family Practice 5: 276-82.
    • (1984) South Africa Family Practice , vol.5 , pp. 276-282
    • Levenstein, J.H.1
  • 188
    • 0022608177 scopus 로고
    • The patient-centred clinical method: A model for doctor-patient interaction in family medicine
    • Levenstein, J.H. E.C. McCracken, I.R. McWhinney, M.A. Stewart, and J.B. Brown. 1986. "The patient-centred clinical method: A model for doctor-patient interaction in family medicine." Family Practice 3: 24-30.
    • (1986) Family Practice , vol.3 , pp. 24-30
    • Levenstein, J.H.1    McCracken, E.C.2    McWhinney, I.R.3    Stewart, M.A.4    Brown, J.B.5
  • 189
    • 0023765039 scopus 로고
    • Disease prevention and health promotion practices of primary care physicians in the United States
    • Lewis, C.E. 1988. "Disease prevention and health promotion practices of primary care physicians in the United States." American Journal of Preventive Medicine 4: 9-16.
    • (1988) American Journal of Preventive Medicine , vol.4 , pp. 9-16
    • Lewis, C.E.1
  • 190
    • 0020399054 scopus 로고
    • Satisfaction, compliance and communication
    • Ley, P. 1982. "Satisfaction, compliance and communication." British Journal of Clinical Psychology 21: 241-54.
    • (1982) British Journal of Clinical Psychology , vol.21 , pp. 241-254
    • Ley, P.1
  • 191
    • 0022258811 scopus 로고
    • Doctor-patient communication: Some quantitative estimates of the role of cognitive factors in non-compliance
    • Ley, P. 1985. "Doctor-patient communication: Some quantitative estimates of the role of cognitive factors in non-compliance." Journal of Hypertension 3: 51-5.
    • (1985) Journal of Hypertension , vol.3 , pp. 51-55
    • Ley, P.1
  • 192
    • 0022203322 scopus 로고
    • Physician and patient satisfaction as factors related to the organization of internal medicine group practices
    • Linn, L.S., R.H. Brook, V.A. Clark, A.R. Davies, A. Fink, and J. Kosecoff. 1985. "Physician and patient satisfaction as factors related to the organization of internal medicine group practices." Medical Care 23: 1, 171-8.
    • (1985) Medical Care , vol.23
    • Linn, L.S.1    Brook, R.H.2    Clark, V.A.3    Davies, A.R.4    Fink, A.5    Kosecoff, J.6
  • 193
    • 0001859044 scopus 로고
    • A technique for the measurement of attitudes
    • Likert, R. 1932. "A technique for the measurement of attitudes." Archives of Psychology 140: 1-55.
    • (1932) Archives of Psychology , vol.140 , pp. 1-55
    • Likert, R.1
  • 194
    • 85068815609 scopus 로고
    • Bureaucracy is the biggest winner in the Klein revolution
    • 3 December
    • Lisac, M. 1994. "Bureaucracy is the biggest winner in the Klein revolution." The Edmonton Journal, 3 December, A8.
    • (1994) The Edmonton Journal
    • Lisac, M.1
  • 195
    • 85068815139 scopus 로고
    • Nursing couple emigrated to u.s. where wife already has secure job
    • 18 December
    • Loyie, F. 1994. "Nursing couple emigrated to u.s. where wife already has secure job." The Edmonton Journal, 18 December, B3.
    • (1994) The Edmonton Journal
    • Loyie, F.1
  • 197
    • 0003052354 scopus 로고
    • Role clarity, need for clarity, satisfaction, tension, and withdrawal
    • Lyons, T.F. 1971. "Role clarity, need for clarity, satisfaction, tension, and withdrawal." Organizational Behavior and Human Performance 6: 99-110.
    • (1971) Organizational Behavior and Human Performance , vol.6 , pp. 99-110
    • Lyons, T.F.1
  • 198
    • 0027600430 scopus 로고
    • Monitoring drug compliance can reduce total medical plan costs
    • Mandelker, J. 1993. "Monitoring drug compliance can reduce total medical plan costs." Business and Health, Montvale 11: 26-33.
    • (1993) Business and Health, Montvale , vol.11 , pp. 26-33
    • Mandelker, J.1
  • 199
    • 4243310989 scopus 로고    scopus 로고
    • Nurses wary about talk of fewer layoffs: They predict further job losses
    • 26 January
    • Marck, P. 1996. "Nurses wary about talk of fewer layoffs: They predict further job losses." The Edmonton Journal, 26 January, B3.
    • (1996) The Edmonton Journal
    • Marck, P.1
  • 200
    • 85046520483 scopus 로고
    • Daily stress and the trajectory of mood:Spillover, response assimilation, contrast, and chronic negative affectivity
    • Marco, C.A., and J. Suls. 1993. "Daily stress and the trajectory of mood:Spillover, response assimilation, contrast, and chronic negative affectivity." Journal of Personality and Social Psychology 64: 1, 053-63.
    • (1993) Journal of Personality and Social Psychology , vol.64
    • Marco, C.A.1    Suls, J.2
  • 201
    • 85047693807 scopus 로고
    • Involvement with the psychosocial concerns of patients
    • Marvel, K. 1993. "Involvement with the psychosocial concerns of patients." Archives of Family Medicine 2: 629-33.
    • (1993) Archives of Family Medicine , vol.2 , pp. 629-633
    • Marvel, K.1
  • 202
  • 203
    • 0003826432 scopus 로고    scopus 로고
    • The Maslach burnout inventory
    • 3rd edition. Palo Alto, ca: Consulting Psychologists Press
    • Maslach, C., S.E. Jackson, and M.P. Leiter. 1996. The Maslach burnout inventory. 3rd edition. Palo Alto, ca: Consulting Psychologists Press.
    • (1996)
    • Maslach, C.1    Jackson, S.E.2    Leiter, M.P.3
  • 204
    • 0034242007 scopus 로고    scopus 로고
    • Job uncertainty and health status of nurses during restructuring of health care in Alberta
    • Maurier, W.L., and H.C. Northcott. 2000. "Job uncertainty and health status of nurses during restructuring of health care in Alberta. Western Journal of Nursing Research 22, no. 5: 623-41.
    • (2000) Western Journal of Nursing Research , vol.22 , Issue.5 , pp. 623-641
    • Maurier, W.L.1    Northcott, H.C.2
  • 206
    • 0031498333 scopus 로고    scopus 로고
    • Staff mix models: Complementary or substitution roles for nurses
    • McGillis Hall, L. 1997. "Staff mix models: Complementary or substitution roles for nurses." Nursing Administration Quarterly 21, no. 2: 31-9.
    • (1997) Nursing Administration Quarterly , vol.21 , Issue.2 , pp. 31-39
    • McGillis Hall, L.1
  • 208
    • 0039182664 scopus 로고    scopus 로고
    • A study of the impact of nursing staff mix models and organizational change strategies on patient, system, and caregiver outcomes
    • Final report submitted to the Canadian Health Services Research Foundation and the Ontario Council of Teaching Hospitals
    • McGillis Hall, L., D.M. Irvine Doran, R. Baker, G. Pink, S. Sidani, L. O'Brien-Pallas, and G. Donner. 2001b. "A study of the impact of nursing staff mix models and organizational change strategies on patient, system, and caregiver outcomes." Final report submitted to the Canadian Health Services Research Foundation and the Ontario Council of Teaching Hospitals.
    • (2001)
    • McGillis Hall, L.1    Irvine Doran, D.M.2    Baker, R.3    Pink, G.4    Sidani, S.5    O'Brien-Pallas, L.6    Donner, G.7
  • 210
    • 0016591247 scopus 로고
    • The organization of medical practice and practice orientations among physicians in prepaid and nonprepaid primary care settings
    • Mechanic, D. 1975. "The organization of medical practice and practice orientations among physicians in prepaid and nonprepaid primary care settings." Medical Care 13: 189-204.
    • (1975) Medical Care , vol.13 , pp. 189-204
    • Mechanic, D.1
  • 211
    • 0029690532 scopus 로고    scopus 로고
    • Changing medical organization and the erosion of trust
    • Mechanic, D. 1996. "Changing medical organization and the erosion of trust." The Milbank Quarterly 74: 171-89.
    • (1996) The Milbank Quarterly , vol.74 , pp. 171-189
    • Mechanic, D.1
  • 212
    • 0020536868 scopus 로고
    • The growth of hmos: Issues of enrollment and disenrollment
    • Mechanic, D., N. Weiss, and P.D. Cleary. 1983. "The growth of hmos: Issues of enrollment and disenrollment." Medical Care 21: 338-47.
    • (1983) Medical Care , vol.21 , pp. 338-347
    • Mechanic, D.1    Weiss, N.2    Cleary, P.D.3
  • 213
    • 0034057471 scopus 로고    scopus 로고
    • Quality of life in individuals with anxiety disorders
    • Mendlowicz, M.V., and M.B. Stein. 2000. "Quality of life in individuals with anxiety disorders." American Journal of Psychiatry 157: 669-82.
    • (2000) American Journal of Psychiatry , vol.157 , pp. 669-682
    • Mendlowicz, M.V.1    Stein, M.B.2
  • 214
    • 84898214021 scopus 로고    scopus 로고
    • Consumer anger and anxiety in airline services
    • phd thesis, McGill University, Montreal
    • Menon, K. 1999a. "Consumer anger and anxiety in airline services." phd thesis, McGill University, Montreal.
    • (1999)
    • Menon, K.1
  • 215
    • 0041337237 scopus 로고    scopus 로고
    • Scripting consumer emotions in extended service: A prerequisite for successful adaptation of provider performance
    • E. Arnould and L.M. Scott, eds, UT Association for Consumer Research
    • Menon, K. and L. Dubé. 1999b. "Scripting consumer emotions in extended service: A prerequisite for successful adaptation of provider performance." In E. Arnould and L.M. Scott, eds, "Advances in Consumer Research Conference: Provo." UT Association for Consumer Research 26: 18-24.
    • (1999) Advances in Consumer Research Conference: Provo , vol.26 , pp. 18-24
    • Menon, K.1    Dubé, L.2
  • 216
    • 0013286623 scopus 로고    scopus 로고
    • Engineering effective interpersonal responses to customer emotions for higher satisfaction
    • Menon, K. and L. Dubé. 2000. "Engineering effective interpersonal responses to customer emotions for higher satisfaction." Journal of Retailing 76: 285-307.
    • (2000) Journal of Retailing , vol.76 , pp. 285-307
    • Menon, K.1    Dubé, L.2
  • 217
    • 84898098965 scopus 로고    scopus 로고
    • More than just a feeling: Components of consumer anger and anxiety and their impact on performance evaluation in airline services
    • Manuscript under review
    • Menon, K. and L. Dubé. 2001. "More than just a feeling: Components of consumer anger and anxiety and their impact on performance evaluation in airline services." Manuscript under review.
    • (2001)
    • Menon, K.1    Dubé, L.2
  • 219
    • 0003898650 scopus 로고
    • The Millis commission report
    • Chicago: American Medical Association
    • Millis, J.S. 1966. The Millis commission report. Chicago: American Medical Association.
    • (1966)
    • Millis, J.S.1
  • 220
    • 0024360975 scopus 로고
    • American Association of Critical Care Nurses demonstration project: Profile of excellence in critical care nursing
    • Mitchell, P.H., S. Armstrong, T.F. Simpson, and M. Lentz. 1989. "American Association of Critical Care Nurses demonstration project: Profile of excellence in critical care nursing." Heart & Lung 18: 219-37.
    • (1989) Heart & Lung , vol.18 , pp. 219-237
    • Mitchell, P.H.1    Armstrong, S.2    Simpson, T.F.3    Lentz, M.4
  • 221
    • 84898252938 scopus 로고    scopus 로고
    • Creating a sound clinical basis for health policy: Closing the care gap
    • M.A. Somerville, ed, Montreal & Kingston: McGill-Queen's University Press Proceedings of the First Directions for Canadian Health Care Conference
    • Montague, T. 1999. "Creating a sound clinical basis for health policy: Closing the care gap." In M.A. Somerville, ed., Do We Care? Renewing Canada's Commitment to Health. Proceedings of the First Directions for Canadian Health Care Conference. Montreal & Kingston: McGill-Queen's University Press.
    • (1999) Do We Care? Renewing Canada's Commitment to Health
    • Montague, T.1
  • 222
    • 0029010366 scopus 로고
    • Can practice patterns be successfully altered? Examples from cardiovascular medicine
    • on behalf of the Clinical Quality Improvement Network (cqin) investigators
    • Montague, T., L. Taylor, M. Barnes, M. Ackman, R. Tsuyuki, R. Wensel, R. Williams, D. Catellier, and K. Teo, on behalf of the Clinical Quality Improvement Network (cqin) investigators. 1995. "Can practice patterns be successfully altered? Examples from cardiovascular medicine." Canadian Journal of Cardiology 11: 487-92.
    • (1995) Canadian Journal of Cardiology , vol.11 , pp. 487-492
    • Montague, T.1    Taylor, L.2    Barnes, M.3    Ackman, M.4    Tsuyuki, R.5    Wensel, R.6    Williams, R.7    Catellier, D.8    Teo, K.9
  • 224
    • 0029061490 scopus 로고
    • Cancer screening by primary care physicians: A comparison of rates obtained from physician self-report, patient survey, and chart audit
    • Montano, D.E., and W.R. Phillips. 1995. "Cancer screening by primary care physicians: A comparison of rates obtained from physician self-report, patient survey, and chart audit." American Journal of Public Health 85: 795-800.
    • (1995) American Journal of Public Health , vol.85 , pp. 795-800
    • Montano, D.E.1    Phillips, W.R.2
  • 226
    • 0029552202 scopus 로고
    • Attendance patterns of elders who accepted counselling following referral to a mental health center
    • Mosher-Ashley, P.M. 1995. "Attendance patterns of elders who accepted counselling following referral to a mental health center." Clinical Nurse Specialist 16: 3-19.
    • (1995) Clinical Nurse Specialist , vol.16 , pp. 3-19
    • Mosher-Ashley, P.M.1
  • 227
    • 58149205783 scopus 로고
    • Cross-situational generality and the interpersonal circumplex
    • Moskowitz, D.S. 1994a. "Cross-situational generality and the interpersonal circumplex." Journal of Personality and Social Psychology 66: 921-33.
    • (1994) Journal of Personality and Social Psychology , vol.66 , pp. 921-933
    • Moskowitz, D.S.1
  • 229
  • 232
    • 84898251899 scopus 로고    scopus 로고
    • The Primary Care Assessment Survey: A tool for measuring, monitoring, and improving primary care
    • M.E. Maruish, ed, Mahwah, nj: Lawrence Erlbaum Associates, Inc
    • Murray, A., and D.G. Safran, W.H. Rogers, T.S. Inui, H. Chang, and D.G. Safran. 2000b. "The Primary Care Assessment Survey: A tool for measuring, monitoring, and improving primary care." In M.E. Maruish, ed., Handbook of Psychological Assessment. Mahwah, nj: Lawrence Erlbaum Associates, Inc.
    • (2000) Handbook of Psychological Assessment
    • Murray, A.1    Safran, D.G.2    Rogers, W.H.3    Inui, T.S.4    Chang, H.5    Safran, D.G.6
  • 233
    • 0003093321 scopus 로고    scopus 로고
    • The global burden of disease in 1990:Final results and their sensitivity to alternative epidemiological perspectives, discount rates, age weights and disability weights
    • C.J. Murray and A.D. Lopez, eds, Cambridge, Mass.: Harvard School of Public Health, on behalf of the World Health Organization and the World Bank, distributed by Harvard University Press
    • Murray, C.J., and A.D. Lopez. 1996. "The global burden of disease in 1990:Final results and their sensitivity to alternative epidemiological perspectives, discount rates, age weights and disability weights." In C.J. Murray and A.D. Lopez, eds, The Global Burden of Disease: A Comprehensive Assessment of Mortality and Disability from Diseases, Injuries, and Risk Factors in 1990 and Projected to 2020. Vol. 1. Cambridge, Mass.: Harvard School of Public Health, on behalf of the World Health Organization and the World Bank, distributed by Harvard University Press.
    • (1996) The Global Burden of Disease: A Comprehensive Assessment of Mortality and Disability from Diseases, Injuries, and Risk Factors in 1990 and Projected to 2020 , vol.1
    • Murray, C.J.1    Lopez, A.D.2
  • 234
    • 0023941262 scopus 로고
    • A follow-up comparison of patient satisfaction among prepaid and fee-for-service patients
    • Murray, J.P. 1988. "A follow-up comparison of patient satisfaction among prepaid and fee-for-service patients." Journal of Family Practice 26: 576-81.
    • (1988) Journal of Family Practice , vol.26 , pp. 576-581
    • Murray, J.P.1
  • 235
    • 0041007006 scopus 로고
    • Perceptions of physicians as a function of medical jargon and subjects' authoritarianism
    • Musialowski, D.M. 1988. "Perceptions of physicians as a function of medical jargon and subjects' authoritarianism." Representative Research in Social Psychology 18: 3-14.
    • (1988) Representative Research in Social Psychology , vol.18 , pp. 3-14
    • Musialowski, D.M.1
  • 236
    • 0031092935 scopus 로고
    • Defining and describing complementary and alternative medicine
    • National Institutes of Health (nih) Panel on Definition and Description
    • National Institutes of Health (nih) Panel on Definition and Description. 1995. "Defining and describing complementary and alternative medicine." Alternative Therapies in Health & Medicine 3, no. 2: 49-57.
    • (1995) Alternative Therapies in Health & Medicine 3, no. , vol.2 , pp. 49-57
  • 238
    • 0039625018 scopus 로고    scopus 로고
    • Dynamic differentials of stress and coping
    • Neufeld, R.W.J. 1999. "Dynamic differentials of stress and coping." Psychological Review 106: 385-97.
    • (1999) Psychological Review , vol.106 , pp. 385-397
    • Neufeld, R.W.J.1
  • 239
    • 84870470344 scopus 로고
    • Differential and other equations essential to a servocybernetic (systems) approach to stress-schizophrenia relations
    • University of Western Ontario, Canada
    • Neufeld, R.W.J. and I.R. Nicholson. 1991. "Differential and other equations essential to a servocybernetic (systems) approach to stress-schizophrenia relations." Research Bulletin 698. University of Western Ontario, Canada.
    • (1991) Research Bulletin , vol.698
    • Neufeld, R.W.J.1    Nicholson, I.R.2
  • 240
  • 241
    • 0003528130 scopus 로고
    • Psychometric Theory
    • 3rd edition. New York: McGraw-Hill
    • Nunnelly, J., and I. Bernstein. 1994. Psychometric Theory. 3rd edition. New York: McGraw-Hill.
    • (1994)
    • Nunnelly, J.1    Bernstein, I.2
  • 242
    • 0027217899 scopus 로고
    • Multiple sclerosis: Stressors and coping strategies in spousal caregivers
    • O'Brien, M.T. 1993. "Multiple sclerosis: Stressors and coping strategies in spousal caregivers." Journal of Community Health Nursing 10: 123-35.
    • (1993) Journal of Community Health Nursing , vol.10 , pp. 123-135
    • O'Brien, M.T.1
  • 244
    • 0003868827 scopus 로고    scopus 로고
    • Satisfaction: A behavioral perspective on the consumer
    • New York: McGraw-Hill
    • Oliver, R.L., 1997. Satisfaction: A behavioral perspective on the consumer. New York: McGraw-Hill.
    • (1997)
    • Oliver, R.L.1
  • 245
    • 84943210661 scopus 로고
    • Common mental disorders and disability across cultures: Results from the who collaborative study on psychological problems in general health care
    • Ormel, J., M. VonKorff, T.B. Ustun, S. Pini, A. Korten, and T. Oldehinkel. 1994. "Common mental disorders and disability across cultures: Results from the who collaborative study on psychological problems in general health care." Journal of the American Medical Association 272: 1, 741-8.
    • (1994) Journal of the American Medical Association , vol.272
    • Ormel, J.1    VonKorff, M.2    Ustun, T.B.3    Pini, S.4    Korten, A.5    Oldehinkel, T.6
  • 246
    • 0031201481 scopus 로고    scopus 로고
    • Anger coping styles and perceived social support
    • Palfai, T., and K. Hart. 1997. "Anger coping styles and perceived social support." Journal of Social Psychology 137: 405-11.
    • (1997) Journal of Social Psychology , vol.137 , pp. 405-411
    • Palfai, T.1    Hart, K.2
  • 247
    • 0003613637 scopus 로고
    • Ideas and realities of emotions
    • New York: Routledge
    • Parkinson, B. 1995. Ideas and realities of emotions. New York: Routledge.
    • (1995)
    • Parkinson, B.1
  • 249
    • 0024042234 scopus 로고
    • Pessimistic explanatory style is a risk factor for medical illness: A 35-year longitudinal study
    • Peterson, C., M.E. Seligman, and G.E. Vaillant. 1988. "Pessimistic explanatory style is a risk factor for medical illness: A 35-year longitudinal study." Journal of Personality & Social Psychology 55: 23-7.
    • (1988) Journal of Personality & Social Psychology , vol.55 , pp. 23-27
    • Peterson, C.1    Seligman, M.E.2    Vaillant, G.E.3
  • 252
    • 0003916615 scopus 로고
    • Order out of chaos
    • Colorado: Shambhala Publications
    • Prigogine, I., and I. Stengers. 1984. Order out of chaos. Colorado: Shambhala Publications.
    • (1984)
    • Prigogine, I.1    Stengers, I.2
  • 253
    • 0003799108 scopus 로고    scopus 로고
    • Bowling alone: The collapse and revival of American community
    • New York: Simon & Schuster
    • Putnam, R. 2000. Bowling alone: The collapse and revival of American community. New York: Simon & Schuster.
    • (2000)
    • Putnam, R.1
  • 254
    • 0012934204 scopus 로고    scopus 로고
    • Alternative medicine in Canada: Use and public attitudes
    • Vancouver: The Fraser Institute
    • Ramsay, C., M. Walker, and J. Alexander. 1999. "Alternative medicine in Canada: Use and public attitudes." Public Policy Sources Number 21. Vancouver: The Fraser Institute.
    • (1999) Public Policy Sources Number , pp. 21
    • Ramsay, C.1    Walker, M.2    Alexander, J.3
  • 255
    • 0033197075 scopus 로고    scopus 로고
    • Autonomy-supportive tactics: How they teach and motivate children
    • Reeve, J., E. Bolt, and Y. Car. 1999. "Autonomy-supportive tactics: How they teach and motivate children." Journal of Educational Psychology 91: 537-48.
    • (1999) Journal of Educational Psychology , vol.91 , pp. 537-548
    • Reeve, J.1    Bolt, E.2    Car, Y.3
  • 256
    • 0026529859 scopus 로고
    • Doctors' interviewing technique and its response to different booking times
    • Ridsdale, L., M. Morgan, and R. Morris. 1992. "Doctors' interviewing technique and its response to different booking times." Family Practice 9: 57-60.
    • (1992) Family Practice , vol.9 , pp. 57-60
    • Ridsdale, L.1    Morgan, M.2    Morris, R.3
  • 257
    • 0033991764 scopus 로고    scopus 로고
    • Task and socioemotional behaviors of physicians: A test of reciprocity and social interaction theories in analogue physician-patient encounters
    • Roberts, C.A., and M.S. Aruguete. 2000. "Task and socioemotional behaviors of physicians: A test of reciprocity and social interaction theories in analogue physician-patient encounters." Social Science and Medicine 50: 309-15.
    • (2000) Social Science and Medicine , vol.50 , pp. 309-315
    • Roberts, C.A.1    Aruguete, M.S.2
  • 258
    • 84898148575 scopus 로고
    • Returning to the doctor: The effect of client characteristics, types of practice, and experiences with care
    • Ross, C.E., and R.S. Duff. 1982. "Returning to the doctor: The effect of client characteristics, types of practice, and experiences with care." Journal of Health and Social Behavior 35: 161-78.
    • (1982) Journal of Health and Social Behavior , vol.35 , pp. 161-178
    • Ross, C.E.1    Duff, R.S.2
  • 259
    • 0002113809 scopus 로고
    • Which facets of communication have strong effects on outcome: A meta-analysis
    • M. Stewart and D.L. Roter, eds, Newbury Park: Sage
    • Roter, D.L. 1989. "Which facets of communication have strong effects on outcome: A meta-analysis." In M. Stewart and D.L. Roter, eds, Communication with Medical Patients. Newbury Park: Sage.
    • (1989) Communication with Medical Patients
    • Roter, D.L.1
  • 260
    • 0023415003 scopus 로고
    • Physicians' interviewing styles and medical information obtained from patients
    • Roter, D.L. and J.A. Hall. 1987. "Physicians' interviewing styles and medical information obtained from patients." Journal of General Internal Medicine 2: 325-9.
    • (1987) Journal of General Internal Medicine , vol.2 , pp. 325-329
    • Roter, D.L.1    Hall, J.A.2
  • 261
    • 0037077489 scopus 로고    scopus 로고
    • Physician gender effects in medical communication:A meta-analytic review
    • Roter, D.L., J.A. Hall, and Y. Aoki. 2002. "Physician gender effects in medical communication:A meta-analytic review." Journal of the American Medical Association 288: 756-64.
    • (2002) Journal of the American Medical Association , vol.288 , pp. 756-764
    • Roter, D.L.1    Hall, J.A.2    Aoki, Y.3
  • 264
    • 0027275665 scopus 로고
    • Health promotion counseling of chronicdisease patients during primary care visits
    • Russell, N.K., and D.L. Roter. 1993. "Health promotion counseling of chronicdisease patients during primary care visits." American Journal of Public Health 83: 979-82.
    • (1993) American Journal of Public Health , vol.83 , pp. 979-982
    • Russell, N.K.1    Roter, D.L.2
  • 265
    • 0000864654 scopus 로고    scopus 로고
    • What is supportive about social support? On the psychological needs for autonomy and relatedness
    • G.R. Pierce, B.R. Sarason, and I.G. Sarason, eds, New York: Plenum Press
    • Ryan, R.M., and J.A. Solky. 1996. "What is supportive about social support? On the psychological needs for autonomy and relatedness." In G.R. Pierce, B.R. Sarason, and I.G. Sarason, eds, Handbook of Social Support and the Family. New York: Plenum Press.
    • (1996) Handbook of Social Support and the Family
    • Ryan, R.M.1    Solky, J.A.2
  • 266
    • 85043751872 scopus 로고    scopus 로고
    • Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being
    • Ryan, R.M., and E.L. Deci. 2000. "Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being." American Psychologist 55: 68-78.
    • (2000) American Psychologist , vol.55 , pp. 68-78
    • Ryan, R.M.1    Deci, E.L.2
  • 267
    • 0003847259 scopus 로고    scopus 로고
    • A statistical picture of the past, present and future of registered nurses in Canada
    • Ottawa, on: Canadian Nurses Association
    • Ryten, E. 1997. A statistical picture of the past, present and future of registered nurses in Canada. Ottawa, on: Canadian Nurses Association.
    • (1997)
    • Ryten, E.1
  • 268
    • 0003493306 scopus 로고
    • Defining primary care: A background paper prepared for the Institute of Medicine Committee on the Future of Primary Care
    • Boston, ma: Tufts-New England Medical Center
    • Safran, D.G. 1994a. Defining primary care: A background paper prepared for the Institute of Medicine Committee on the Future of Primary Care. Boston, ma: Tufts-New England Medical Center.
    • (1994)
    • Safran, D.G.1
  • 269
    • 84898124067 scopus 로고    scopus 로고
    • Primary Care Performance: Views from the Patient: A Background Paper Prepared for the Robert Wood Foundation Meeting on the Future of Primary Care
    • Boston, ma: Tufts-New England Medical Center
    • Safran, D.G. 2001a. Primary Care Performance: Views from the Patient: A Background Paper Prepared for the Robert Wood Foundation Meeting on the Future of Primary Care. Boston, ma: Tufts-New England Medical Center.
    • (2001)
    • Safran, D.G.1
  • 270
    • 0037418126 scopus 로고    scopus 로고
    • Defining the future of primary care: What can we learn from patients?
    • Safran, D.G. 2003. "Defining the future of primary care: What can we learn from patients?" Annals of Internal Medicine 138: 248-55.
    • (2003) Annals of Internal Medicine , vol.138 , pp. 248-255
    • Safran, D.G.1
  • 271
    • 0028359244 scopus 로고
    • Primary care performances in feefor-service and prepaid health care systems: Results from the Medical Outcomes Study
    • Safran, D.G. A.R. Tarlov, and W.H. Rogers. 1994b. "Primary care performances in feefor-service and prepaid health care systems: Results from the Medical Outcomes Study." Journal of the American Medical Association 271: 1, 579-86.
    • (1994) Journal of the American Medical Association , vol.271
    • Safran, D.G.1    Tarlov, A.R.2    Rogers, W.H.3
  • 272
    • 84898220504 scopus 로고    scopus 로고
    • Integrating measures of socioeconomic characteristics of patients and their environments into primary care research
    • Presented at the 126th Annual Meeting of the American Public Health Association, Washington, dc
    • Safran, D.G., W.H. Rogers, J.E. Montgomery, A. Murray, H. Chang, and A.R. Tarlov. 1998a. "Integrating measures of socioeconomic characteristics of patients and their environments into primary care research." Presented at the 126th Annual Meeting of the American Public Health Association, Washington, dc.
    • (1998)
    • Safran, D.G.1    Rogers, W.H.2    Montgomery, J.E.3    Murray, A.4    Chang, H.5    Tarlov, A.R.6
  • 274
    • 33847653531 scopus 로고    scopus 로고
    • Organizational and financial characteristics of health plans: Do they affect primary care performance?
    • Safran, D.G., W.H. Rogers, A.R. Tarlov, et al. 1998c. "Organizational and financial characteristics of health plans: Do they affect primary care performance?" Journal of General Internal Medicine 13: 66.
    • (1998) Journal of General Internal Medicine , vol.13 , pp. 66
    • Safran, D.G.1    Rogers, W.H.2    Tarlov, A.R.3
  • 275
    • 0032065925 scopus 로고    scopus 로고
    • The Primary Care Assessment Survey: Tests of data quality and measurement performance
    • Safran, D.G., M. Kosinski, A.R. Tarlov, W.H. Rogers, D.A. Taira, N. Lieberman, et al. 1998d. "The Primary Care Assessment Survey: Tests of data quality and measurement performance." Medical Care 36: 728-39.
    • (1998) Medical Care , vol.36 , pp. 728-739
    • Safran, D.G.1    Kosinski, M.2    Tarlov, A.R.3    Rogers, W.H.4    Taira, D.A.5    Lieberman, N.6
  • 276
    • 84898097409 scopus 로고    scopus 로고
    • Who are you and where do you live? Social class and sociodemographics as predictors of primary care quality
    • Presented to the Association for Health Services Research, Chicago, il
    • Safran, D.G., J.E. Montgomery, W.H. Rogers, A. Murray, H. Chang, and A.R. Tarlov. 1999. "Who are you and where do you live? Social class and sociodemographics as predictors of primary care quality." Presented to the Association for Health Services Research, Chicago, il.
    • (1999)
    • Safran, D.G.1    Montgomery, J.E.2    Rogers, W.H.3    Murray, A.4    Chang, H.5    Tarlov, A.R.6
  • 279
    • 0035125161 scopus 로고    scopus 로고
    • Switching doctors: Predictors of voluntary disenrollment from a primary physician's practice
    • Safran, D.G., J.E. Montgomery, H. Chang, J. Murphy, and W.H. Rogers. 2001b. "Switching doctors: Predictors of voluntary disenrollment from a primary physician's practice." Journal of Family Practice 50: 130-6.
    • (2001) Journal of Family Practice , vol.50 , pp. 130-136
    • Safran, D.G.1    Montgomery, J.E.2    Chang, H.3    Murphy, J.4    Rogers, W.H.5
  • 281
    • 0002303243 scopus 로고
    • Traditional views of social support and their impact on assessment
    • B.R Sarason, I.G. Sarason, and G.R. Pierce, eds, New York: Wiley
    • Sarason, B.R., I.G. Sarason, and G.R. Pierce. 1990. "Traditional views of social support and their impact on assessment." In B.R Sarason, I.G. Sarason, and G.R. Pierce, eds, Social Support: An Interactional View. New York: Wiley.
    • (1990) Social Support: An Interactional View
    • Sarason, B.R.1    Sarason, I.G.2    Pierce, G.R.3
  • 282
    • 84898111962 scopus 로고    scopus 로고
    • Health care at the end of the twentieth century: Confusing symptoms for systems
    • M.A. Somerville, ed, Proceedings of the First Directions for Canadian Health Care Conference. Montreal & Kingston: McGill-Queen's University Press
    • Saul, J.R. 1998. "Health care at the end of the twentieth century: Confusing symptoms for systems." In M.A. Somerville, ed., Do We Care? Renewing Canada's Commitment to Health. Proceedings of the First Directions for Canadian Health Care Conference. Montreal & Kingston: McGill-Queen's University Press.
    • (1998) Do We Care? Renewing Canada's Commitment to Health
    • Saul, J.R.1
  • 283
    • 0025342475 scopus 로고
    • The patient-physician relationship: Compliance revisited
    • Sbarbaro, J.A. 1990. "The patient-physician relationship: Compliance revisited." Annals of Allergy 64: 325-31.
    • (1990) Annals of Allergy , vol.64 , pp. 325-331
    • Sbarbaro, J.A.1
  • 284
    • 0001034398 scopus 로고
    • On the nature and function of emotion: A component process approach
    • K.R. Scherer and P. Ekman, eds, Hillsdale, New Jersey: Lawrence Erlbaum Associates
    • Scherer, K.R. 1984. "On the nature and function of emotion: A component process approach." In K.R. Scherer and P. Ekman, eds, Approaches to Emotion. Hillsdale, New Jersey: Lawrence Erlbaum Associates.
    • (1984) Approaches to Emotion
    • Scherer, K.R.1
  • 285
    • 84993865815 scopus 로고
    • Toward a theory of social support:Closing conceptual gaps
    • Schumaker, S.A., and A. Brownell. 1984. "Toward a theory of social support:Closing conceptual gaps." Journal of Social Issues 40: 11-36.
    • (1984) Journal of Social Issues , vol.40 , pp. 11-36
    • Schumaker, S.A.1    Brownell, A.2
  • 286
    • 84963444298 scopus 로고
    • Social support and health: A metaanalysis
    • Schwarzer, R., and A. Leppin. 1989. "Social support and health: A metaanalysis." Psychology and Health 3: 1-15.
    • (1989) Psychology and Health , vol.3 , pp. 1-15
    • Schwarzer, R.1    Leppin, A.2
  • 288
    • 0000424292 scopus 로고
    • Attitude measurement
    • G. Lindzey and E. Aronson, eds, Reading, ma: Addison-Wesley
    • Scott, W. 1968. "Attitude measurement." In G. Lindzey and E. Aronson, eds, Handbook of Social Psychology. Vol. 2. Reading, ma: Addison-Wesley.
    • (1968) Handbook of Social Psychology , vol.2
    • Scott, W.1
  • 289
    • 84928836770 scopus 로고
    • 'Hawks' in Swedish medical care: A study of alternative therapists
    • Sellerberg, A. 1991. "'Hawks' in Swedish medical care: A study of alternative therapists." Research in the Sociology of Health Care 9: 191-205.
    • (1991) Research in the Sociology of Health Care , vol.9 , pp. 191-205
    • Sellerberg, A.1
  • 290
  • 295
    • 0040764277 scopus 로고
    • Bedside manners
    • New York: Simon and Schuster
    • Shorter, E. 1985. Bedside manners. New York: Simon and Schuster.
    • (1985)
    • Shorter, E.1
  • 296
    • 84898135670 scopus 로고    scopus 로고
    • Evaluation of the care delivery model and staff mix redesign initiative: The Collaborative Care Study
    • Report submitted to the Toronto Hospital
    • Sidani, S., and D.M. Irvine Doran. 1999a. "Evaluation of the care delivery model and staff mix redesign initiative: The Collaborative Care Study." Report submitted to the Toronto Hospital.
    • (1999)
    • Sidani, S.1    Irvine Doran, D.M.2
  • 297
    • 0033163056 scopus 로고    scopus 로고
    • A conceptual framework for evaluating the nurse practitioner role in acute care settings
    • Sidani, S., and D.M. Irvine Doran. 1999b. "A conceptual framework for evaluating the nurse practitioner role in acute care settings." Journal of Advanced Nursing 30: 58-66.
    • (1999) Journal of Advanced Nursing , vol.30 , pp. 58-66
    • Sidani, S.1    Irvine Doran, D.M.2
  • 298
    • 0032152477 scopus 로고    scopus 로고
    • Shaping the health care environment through evidence-based medicine: A case study of the icons project
    • Sidel, J., K. Ryan, and J. Nemis-White. 1998. "Shaping the health care environment through evidence-based medicine: A case study of the icons project." Hospital Quarterly 2: 29-33.
    • (1998) Hospital Quarterly , vol.2 , pp. 29-33
    • Sidel, J.1    Ryan, K.2    Nemis-White, J.3
  • 300
    • 0031252527 scopus 로고    scopus 로고
    • A spurious correlation between hospital mortality and complication rates: The importance of severity adjustment
    • Silber, J.H., and P.R. Rosenbaum. 1997. "A spurious correlation between hospital mortality and complication rates: The importance of severity adjustment." Medical Care 35: os77-92.
    • (1997) Medical Care , vol.35
    • Silber, J.H.1    Rosenbaum, P.R.2
  • 301
    • 34547553880 scopus 로고
    • Support seeking and support giving within couples in an anxiety-provoking situation: The role of attachment styles
    • Simpson, J., W. Rholes, and J. Nelligan. 1992. "Support seeking and support giving within couples in an anxiety-provoking situation: The role of attachment styles." Journal of Personality and Social Psychology 62: 434-46.
    • (1992) Journal of Personality and Social Psychology , vol.62 , pp. 434-446
    • Simpson, J.1    Rholes, W.2    Nelligan, J.3
  • 303
    • 0019533413 scopus 로고
    • Characteristics of the initial medical interview associated with patient satisfaction and understanding
    • Smith, C.K., E. Polis, and R.R. Hadac. 1981. "Characteristics of the initial medical interview associated with patient satisfaction and understanding." Journal of Family Practice 12: 283-8.
    • (1981) Journal of Family Practice , vol.12 , pp. 283-288
    • Smith, C.K.1    Polis, E.2    Hadac, R.R.3
  • 304
    • 0022643069 scopus 로고
    • Measures of primary medical care and patient characteristics
    • Smith, W.G., and D. Buesching. 1986. "Measures of primary medical care and patient characteristics." Journal of Ambulatory Care Management 9: 49-57.
    • (1986) Journal of Ambulatory Care Management , vol.9 , pp. 49-57
    • Smith, W.G.1    Buesching, D.2
  • 305
    • 0019847463 scopus 로고
    • Psychologically mediated effects of diagnostic tests
    • Sox, H.C., I. Margulies, and C.H. Sox. 1981. "Psychologically mediated effects of diagnostic tests." Annals of Internal Medicine 95: 680-5.
    • (1981) Annals of Internal Medicine , vol.95 , pp. 680-685
    • Sox, H.C.1    Margulies, I.2    Sox, C.H.3
  • 307
    • 0003811017 scopus 로고
    • Applied differential equations
    • New Jersey: Prentice-Hall
    • Spiegel, M.R. 1967. Applied differential equations. New Jersey: Prentice-Hall.
    • (1967)
    • Spiegel, M.R.1
  • 308
    • 0003504018 scopus 로고
    • Chaos data analyzer: The professional version
    • New York: American Institute of Physics
    • Sprott, J.C., and G. Rowlands. 1995. Chaos data analyzer: The professional version. New York: American Institute of Physics.
    • (1995)
    • Sprott, J.C.1    Rowlands, G.2
  • 309
    • 0025332195 scopus 로고
    • A model of empathic understanding and adherence to treatment regimens in practitioner-patient relationships
    • Squier, R.W. 1990. "A model of empathic understanding and adherence to treatment regimens in practitioner-patient relationships." Social Science and Medicine 30: 325-39.
    • (1990) Social Science and Medicine , vol.30 , pp. 325-339
    • Squier, R.W.1
  • 310
    • 0005527794 scopus 로고
    • Social learning theory and the dynamics of interaction
    • Staddon, J.E. 1984. "Social learning theory and the dynamics of interaction." Psychological Review 91: 502-7.
    • (1984) Psychological Review , vol.91 , pp. 502-507
    • Staddon, J.E.1
  • 311
    • 0003496557 scopus 로고
    • Primary care: Concept, evaluation and policy
    • New York:Oxford University Press
    • Starfield, B. 1992. Primary care: Concept, evaluation and policy. New York:Oxford University Press.
    • (1992)
    • Starfield, B.1
  • 312
    • 0000957052 scopus 로고
    • Tests for comparing elements of a correlation matrix
    • Steiger, J. 1980. "Tests for comparing elements of a correlation matrix." Psychological Bulletin 87: 245-51.
    • (1980) Psychological Bulletin , vol.87 , pp. 245-251
    • Steiger, J.1
  • 313
    • 0028998128 scopus 로고
    • Effective physician-patient communication and health outcomes:A review
    • Stewart, M. 1995. "Effective physician-patient communication and health outcomes:A review." Canadian Medical Association Journal 152: 1, 423-33.
    • (1995) Canadian Medical Association Journal , vol.152
    • Stewart, M.1
  • 315
    • 0018770231 scopus 로고
    • Dimensions of patient and physician roles in medical screening interviews
    • Stiles, W.B., S.M. Putnam, S.A. James, and M.H. Wolf. 1979. "Dimensions of patient and physician roles in medical screening interviews." Social Science Medicine 13A: 335-41.
    • (1979) Social Science Medicine , vol.13 A , pp. 335-341
    • Stiles, W.B.1    Putnam, S.M.2    James, S.A.3    Wolf, M.H.4
  • 316
    • 0033003884 scopus 로고    scopus 로고
    • Emotionally evoked changes in cerebral hemodynamics measured by transcranial doppler sonography
    • Stoll, M., G.F. Hamann, R. Mangold, O. Huf, and P. Winterhoff-Spurk. 1999. "Emotionally evoked changes in cerebral hemodynamics measured by transcranial doppler sonography." Journal of Neurology 246: 127-33.
    • (1999) Journal of Neurology , vol.246 , pp. 127-133
    • Stoll, M.1    Hamann, G.F.2    Mangold, R.3    Huf, O.4    Winterhoff-Spurk, P.5
  • 317
    • 0033050843 scopus 로고    scopus 로고
    • Depression in coronary heart disease: What is the appropriate diagnostic threshold?
    • Sullivan, M., A. LaCroix, J. Russo, E. Swords, M. Sornson, and W. Katon. 1999. "Depression in coronary heart disease: What is the appropriate diagnostic threshold?" Psychosomatics 40: 286-92.
    • (1999) Psychosomatics , vol.40 , pp. 286-292
    • Sullivan, M.1    LaCroix, A.2    Russo, J.3    Swords, E.4    Sornson, M.5    Katon, W.6
  • 319
    • 26944471483 scopus 로고
    • The relationship between patient communication and compliance
    • D.D. Breimer and P. Speiser, eds, Amsterdam: Elsevier
    • Svarstad, B.L. 1985. "The relationship between patient communication and compliance." In D.D. Breimer and P. Speiser, eds, Topics in Pharmaceutical Sciences. Amsterdam: Elsevier.
    • (1985) Topics in Pharmaceutical Sciences
    • Svarstad, B.L.1
  • 323
    • 0001599925 scopus 로고
    • On the wisdom of counting to ten: Personal and social dangers of anger expression
    • P. Shaver, ed, Beverly Hills, ca: Sage Publications
    • Tavris, C. 1984. "On the wisdom of counting to ten: Personal and social dangers of anger expression." In P. Shaver, ed., Review of Personality and Social Psychology. Beverly Hills, ca: Sage Publications.
    • (1984) Review of Personality and Social Psychology
    • Tavris, C.1
  • 325
    • 85068815140 scopus 로고    scopus 로고
    • Treatment differences in elderly patients: Insights from a large Canadian survey on contemporary physician attitudes and practice patterns in acute myocardial infarction
    • Taylor, L., K. Teo, W. Tymchak, J. Cox, D. Alter, T. Ashton, G. Tremblay, and T. Montague. 2000b. "Treatment differences in elderly patients: Insights from a large Canadian survey on contemporary physician attitudes and practice patterns in acute myocardial infarction." Canadian Journal of Cardiology 16: 157f.
    • (2000) Canadian Journal of Cardiology , vol.16
    • Taylor, L.1    Teo, K.2    Tymchak, W.3    Cox, J.4    Alter, D.5    Ashton, T.6    Tremblay, G.7    Montague, T.8
  • 326
    • 0034633814 scopus 로고    scopus 로고
    • Long-term effects of cholesterol lowering and angiotensinconverting enzyme inhibition on coronary atherosclerosis: The Simvastatin/Enalapril Coronary Atherosclerosis Trial (scat)
    • on behalf of the scat investigators
    • Teo, K., J. Burton, C. Buller, S. Plante, D. Catellier, W. Tymchak, V. Dzavik, D. Taylor, S. Yokoyama, and T. Montague, on behalf of the scat investigators. 2000. "Long-term effects of cholesterol lowering and angiotensinconverting enzyme inhibition on coronary atherosclerosis: The Simvastatin/Enalapril Coronary Atherosclerosis Trial (scat). Circulation 102: 1,748-54.
    • (2000) Circulation , vol.102
    • Teo, K.1    Burton, J.2    Buller, C.3    Plante, S.4    Catellier, D.5    Tymchak, W.6    Dzavik, V.7    Taylor, D.8    Yokoyama, S.9    Montague, T.10
  • 328
    • 0031026247 scopus 로고    scopus 로고
    • Patient-physician trust: An exploratory study
    • Thom, D.H., and B. Campbell. 1997. "Patient-physician trust: An exploratory study." Journal of Family Practice 44: 169-76.
    • (1997) Journal of Family Practice , vol.44 , pp. 169-176
    • Thom, D.H.1    Campbell, B.2
  • 329
    • 0017035456 scopus 로고
    • Social networks, support, and coping: An exploratory study
    • Tolsdorf, C.C. 1976. "Social networks, support, and coping: An exploratory study." Family Process 15: 407-17.
    • (1976) Family Process , vol.15 , pp. 407-417
    • Tolsdorf, C.C.1
  • 330
    • 0003749780 scopus 로고
    • New pathways to medical education: Learning to learn
    • Cambridge, ma: Harvard University Press
    • Tosteson, D.C., S.J. Adelstein, and S.T. Carver, eds. 1994. New pathways to medical education: Learning to learn. Cambridge, ma: Harvard University Press.
    • (1994)
    • Tosteson, D.C.1    Adelstein, S.J.2    Carver, S.T.3
  • 331
    • 84898305025 scopus 로고
    • Patients
    • New York: Harcourt Brace
    • Toynbee, P. 1977. Patients. New York: Harcourt Brace.
    • (1977)
    • Toynbee, P.1
  • 332
  • 333
    • 0034350143 scopus 로고    scopus 로고
    • An interpersonal conceptualization and quantification of social support transactions
    • Trobst, K.K. 2000. "An interpersonal conceptualization and quantification of social support transactions." Personality and Social Psychology Bulletin 26: 971-86.
    • (2000) Personality and Social Psychology Bulletin , vol.26 , pp. 971-986
    • Trobst, K.K.1
  • 334
    • 0003515047 scopus 로고
    • Moral boundaries: A political argument for an ethic of care
    • London: Routledge
    • Tronto, J. 1993. Moral boundaries: A political argument for an ethic of care. London: Routledge.
    • (1993)
    • Tronto, J.1
  • 335
    • 0028303074 scopus 로고
    • Mortality risk and patterns of practice in 2070 patients with acute myocardial infarction 1987-92: The relative importance of age, sex and medical therapy
    • Tsuyuki, R.T., K. Teo, R.M. Ikuta, K.S. Bay, P.V. Greenwood, and T. Montague. 1994. "Mortality risk and patterns of practice in 2070 patients with acute myocardial infarction 1987-92: The relative importance of age, sex and medical therapy." Chest 105: 1, 687-92.
    • (1994) Chest , vol.105
    • Tsuyuki, R.T.1    Teo, K.2    Ikuta, R.M.3    Bay, K.S.4    Greenwood, P.V.5    Montague, T.6
  • 336
    • 0021837114 scopus 로고
    • The measurement iterative loop: A framework for the critical appraisal of need, benefits, and costs of health interventions
    • Tugwell, P., K.J. Bennett, D.L. Sackett, and R.B. Haynes. 1985. "The measurement iterative loop: A framework for the critical appraisal of need, benefits, and costs of health interventions." Journal of Chronic Diseases 38: 339-51.
    • (1985) Journal of Chronic Diseases , vol.38 , pp. 339-351
    • Tugwell, P.1    Bennett, K.J.2    Sackett, D.L.3    Haynes, R.B.4
  • 337
    • 84898259423 scopus 로고
    • The Quality of Medical Care: Information for Consumers
    • United States Congress, Office of Technology Assessment. June, ota-h-386. Washington, dc: us Government Printing Office
    • United States Congress, Office of Technology Assessment. June 1988. "The Quality of Medical Care: Information for Consumers." ota-h-386. Washington, dc: us Government Printing Office.
    • (1988)
  • 338
    • 0010638170 scopus 로고
    • Alternative systems of medicine: Critical notes on the Muntendam Commission Report
    • British Medical Association, ed, London: The Chameleon Press Limited
    • van Dam, F.S.A.M. 1986. "Alternative systems of medicine: Critical notes on the Muntendam Commission Report." In British Medical Association, ed., Alternative Therapy. London: The Chameleon Press Limited.
    • (1986) Alternative Therapy
    • van Dam, F.S.A.M.1
  • 339
    • 0003396424 scopus 로고
    • Social support: Theory, research, and intervention
    • New York:Praeger
    • Vaux, A. 1988. Social support: Theory, research, and intervention. New York:Praeger.
    • (1988)
    • Vaux, A.1
  • 341
    • 0018352202 scopus 로고
    • Peer review of consultations in primary care: The use of audiovisual recordings
    • Verby, J.E., P. Holden, and R.H. Davis. 1979. "Peer review of consultations in primary care: The use of audiovisual recordings." British Medical Journal 1: 1, 686-8.
    • (1979) British Medical Journal , vol.1
    • Verby, J.E.1    Holden, P.2    Davis, R.H.3
  • 342
    • 0028304161 scopus 로고
    • Why do people sue doctors? A study of patients and relatives taking legal action
    • Vincent, C., M. Young, and A. Phillips. 1994. "Why do people sue doctors? A study of patients and relatives taking legal action." Lancet 343: 1, 609-13.
    • (1994) Lancet , vol.343
    • Vincent, C.1    Young, M.2    Phillips, A.3
  • 344
    • 84898233406 scopus 로고
    • Effects of differences in quality of care on patient satisfaction
    • Proceedings of the 17th Annual Conference on Research in Medical Education. Washington, dc
    • Ware Jr, J.E. 1978a. "Effects of differences in quality of care on patient satisfaction." Proceedings of the 17th Annual Conference on Research in Medical Education. Washington, dc.
    • (1978)
    • Ware Jr., J.E.1
  • 345
    • 0008148877 scopus 로고
    • Part B: Results regarding scales constructed from the patient satisfaction questionnaire and measure of other health perceptions
    • Development and Validation of Scales to Measure Patient Satisfaction with Health Care Services. ntis publication
    • Ware Jr, J.E., M.K. Snyder, and W.R. Wright. 1976. "Part B: Results regarding scales constructed from the patient satisfaction questionnaire and measure of other health perceptions." In Development and Validation of Scales to Measure Patient Satisfaction with Health Care Services. ntis publication pb: 288-330.
    • (1976) , pp. 288-330
    • Ware Jr., J.E.1    Snyder, M.K.2    Wright, W.R.3
  • 347
    • 0020902432 scopus 로고
    • Behavioral consequences of consumer dissatisfaction with medical care
    • Ware Jr, J.E. and A.R. Davies. 1983. "Behavioral consequences of consumer dissatisfaction with medical care." Evaluation and Program Planning 6: 291-7.
    • (1983) Evaluation and Program Planning , vol.6 , pp. 291-297
    • Ware Jr., J.E.1    Davies, A.R.2
  • 348
    • 0003408447 scopus 로고
    • sf-36 health survey: Manual and interpretation guide
    • Boston, ma: New England Medical Center
    • Ware Jr, J.E., K.K. Snow, M. Kosinski, and B. Gandek. 1993. sf-36 health survey: Manual and interpretation guide. Boston, ma: New England Medical Center.
    • (1993)
    • Ware Jr., J.E.1    Snow, K.K.2    Kosinski, M.3    Gandek, B.4
  • 349
    • 0030096228 scopus 로고    scopus 로고
    • A 12-item short-form health survey:Construction of scales and preliminary tests of reliability
    • Ware Jr, J.E., M. Kosinski, and S.D. Keller. 1996a. "A 12-item short-form health survey:Construction of scales and preliminary tests of reliability." Medical Care 34: 220-33.
    • (1996) Medical Care , vol.34 , pp. 220-233
    • Ware Jr., J.E.1    Kosinski, M.2    Keller, S.D.3
  • 350
    • 0029773862 scopus 로고    scopus 로고
    • Differences in 4-year health outcomes for elderly and poor chronically ill patients treated in hmo and fee-for-services systems: Results from the Medical Outcomes Study
    • Ware Jr, J.E., M.S. Bayliss, W.H. Rogers, M. Kosinski, and A.R. Tarlov. 1996b. "Differences in 4-year health outcomes for elderly and poor chronically ill patients treated in hmo and fee-for-services systems: Results from the Medical Outcomes Study." Journal of the American Medical Association 276: 1, 039-47.
    • (1996) Journal of the American Medical Association , vol.276
    • Ware Jr., J.E.1    Bayliss, M.S.2    Rogers, W.H.3    Kosinski, M.4    Tarlov, A.R.5
  • 351
    • 0024023344 scopus 로고
    • Development and validation of brief measures of positive and negative affect: The Panas Scale
    • Watson, D., L.A. Clark, and A. Tellegen. 1988. "Development and validation of brief measures of positive and negative affect: The Panas Scale." Journal of Personality and Social Psychology 54: 1, 063-70.
    • (1988) Journal of Personality and Social Psychology , vol.54
    • Watson, D.1    Clark, L.A.2    Tellegen, A.3
  • 352
    • 0022134688 scopus 로고
    • An attributional theory of achievement motivation and emotion
    • Weiner, B. 1985. An attributional theory of achievement motivation and emotion. Psychological Review 92: 548-73.
    • (1985) Psychological Review , vol.92 , pp. 548-573
    • Weiner, B.1
  • 353
    • 0022183973 scopus 로고
    • Professional satisfaction and client outcomes: A comparative organizational analysis
    • Weisman, C.S., and C.A. Nathanson. 1985. "Professional satisfaction and client outcomes: A comparative organizational analysis." Medical Care 23: 1, 179-92.
    • (1985) Medical Care , vol.23
    • Weisman, C.S.1    Nathanson, C.A.2
  • 354
    • 0002564341 scopus 로고
    • The provisions of social relationships
    • Z. Rubin, ed, Englewood Cliffs, nj: Prentice-Hall
    • Weiss, R.S. 1974. "The provisions of social relationships." In Z. Rubin, ed., Doing unto Others. Englewood Cliffs, nj: Prentice-Hall.
    • (1974) Doing unto Others
    • Weiss, R.S.1
  • 355
    • 84898236455 scopus 로고    scopus 로고
    • Clock time versus story time: Narrative dimensions of care for the fragile self
    • Working paper. Center for Working Families, University of California, Berkeley. Available through Work-Family Researchers' electronic network, Boston College
    • Wellin, C., and D.J. Jaffe. 2002. "Clock time versus story time: Narrative dimensions of care for the fragile self." Working paper. Center for Working Families, University of California, Berkeley. Available through Work-Family Researchers' electronic network, Boston College.
    • (2002)
    • Wellin, C.1    Jaffe, D.J.2
  • 357
    • 0010554813 scopus 로고
    • Alternative medicine: A guide for patients and health professionals in Australia
    • Maryborough, Australia: Kangaroo
    • Wiesner, D. 1989. Alternative medicine: A guide for patients and health professionals in Australia. Maryborough, Australia: Kangaroo.
    • (1989)
    • Wiesner, D.1
  • 358
    • 85047686049 scopus 로고
    • A psychological taxonomy of trait-descriptive terms: The interpersonal domain
    • Wiggins, J.S. 1979. "A psychological taxonomy of trait-descriptive terms: The interpersonal domain." Journal of Personality and Social Psychology 37: 395-412.
    • (1979) Journal of Personality and Social Psychology , vol.37 , pp. 395-412
    • Wiggins, J.S.1
  • 359
    • 0003019861 scopus 로고
    • Agency and communion as conceptual coordinates for the understanding and measurement of interpersonal behaviour
    • D. Cicchetti and W.M. Grove, eds, Minneapolis, mn: University of Minnesota Press
    • Wiggins, J.S. 1991. "Agency and communion as conceptual coordinates for the understanding and measurement of interpersonal behaviour." In D. Cicchetti and W.M. Grove, eds, Thinking Clearly about Psychology: Essays in Honor of Paul E. Meehl. Minneapolis, mn: University of Minnesota Press.
    • (1991) Thinking Clearly about Psychology: Essays in Honor of Paul E. Meehl
    • Wiggins, J.S.1
  • 360
    • 0003446271 scopus 로고
    • The interpersonal adjectives scales: Professional manual
    • Odessa, fl:Psychological Assessment Resources
    • Wiggins, J.S. 1995. The interpersonal adjectives scales: Professional manual. Odessa, fl:Psychological Assessment Resources.
    • (1995)
    • Wiggins, J.S.1
  • 361
    • 0031018542 scopus 로고    scopus 로고
    • Prospects for the assessment of normal and abnormal interpersonal behavior
    • Reprinted in J.A. Schinka and R.L. Greene, eds, Emerging Issues and Methods in Personality Assessment. New Jersey: Erlbaum
    • Wiggins, J.S., and K.K. Trobst. 1997a. "Prospects for the assessment of normal and abnormal interpersonal behavior." Journal of Personality Assessment 68, special issue: 109-25. Reprinted in J.A. Schinka and R.L. Greene, eds, Emerging Issues and Methods in Personality Assessment. New Jersey: Erlbaum.
    • (1997) Journal of Personality Assessment , vol.68 , Issue.SPEC. ISSUE , pp. 109-125
    • Wiggins, J.S.1    Trobst, K.K.2
  • 362
    • 0001978273 scopus 로고    scopus 로고
    • When is a circumplex an 'interpersonal circumplex'? The case of supportive actions
    • R. Plutchik and H.R. Conte, eds, Washington, dc: American Psychological Association
    • Wiggins, J.S., and K.K. Trobst. 1997b. "When is a circumplex an 'interpersonal circumplex'? The case of supportive actions." In R. Plutchik and H.R. Conte, eds, Circumplex Models of Personality and Emotions. Washington, dc: American Psychological Association.
    • (1997) Circumplex Models of Personality and Emotions
    • Wiggins, J.S.1    Trobst, K.K.2
  • 364
    • 0034595190 scopus 로고    scopus 로고
    • Anger proneness predicts coronary heart disease risk: Prospective analysis from the Artherosclerosis Risk In Communities (aric) Study
    • Williams, J.E., C.C. Paton, I.C. Siegler, M.L. Eigenbrodt, F.J. Nieto, and H.A. Tyroler. 2000. "Anger proneness predicts coronary heart disease risk: Prospective analysis from the Artherosclerosis Risk In Communities (aric) Study." Circulation 101: 2,034-9.
    • (2000) Circulation , vol.101 , pp. 2034-2039
    • Williams, J.E.1    Paton, C.C.2    Siegler, I.C.3    Eigenbrodt, M.L.4    Nieto, F.J.5    Tyroler, H.A.6
  • 366
    • 0025767224 scopus 로고
    • Key determinants of consumer dissatisfaction with general practice
    • Williams, S.J., and M. Calnan. 1991. "Key determinants of consumer dissatisfaction with general practice." Family Practice 8, no. 3: 237-42.
    • (1991) Family Practice 8, no. , vol.3 , pp. 237-242
    • Williams, S.J.1    Calnan, M.2
  • 367
    • 0029334257 scopus 로고
    • Promoting compliance: The patient-provider partnership
    • Wilson, B.M. 1995. "Promoting compliance: The patient-provider partnership." Advances in Renal Replacement Therapy 2: 199-206.
    • (1995) Advances in Renal Replacement Therapy , vol.2 , pp. 199-206
    • Wilson, B.M.1
  • 368
    • 0043282655 scopus 로고    scopus 로고
    • Deficit reduction as causal story: Strategic politics and welfare state retrenchment
    • Wilson, P[di], 2000. "Deficit reduction as causal story: Strategic politics and welfare state retrenchment." Social Science Journal 37: 97-112.
    • (2000) Social Science Journal , vol.37 , pp. 97-112
    • Wilson, P.1
  • 369
    • 0020607366 scopus 로고
    • Waiting to see the doctor: The impact of organizational structure on medical practice
    • Wolinsky, F.D., and W.D. Marder. 1983. "Waiting to see the doctor: The impact of organizational structure on medical practice." Medical Care 21: 531-42.
    • (1983) Medical Care , vol.21 , pp. 531-542
    • Wolinsky, F.D.1    Marder, W.D.2
  • 370
    • 0023296342 scopus 로고
    • Age and health care beliefs: Selfefficacy as a mediator of low desire for control
    • Woodward, N.J., and B.S. Wallston. 1987. "Age and health care beliefs: Selfefficacy as a mediator of low desire for control." Psychology and Aging 2: 3-8.
    • (1987) Psychology and Aging , vol.2 , pp. 3-8
    • Woodward, N.J.1    Wallston, B.S.2
  • 372
    • 84898250216 scopus 로고    scopus 로고
    • Antecedent and consequences of autonomous motivation in therapeutic, educational, and organizational contexts
    • Unpublished paper. Dept of Psychology, McGill University
    • Zuroff, D.C., D.S. Moskowitz, and R. Koestner. 2000. "Antecedent and consequences of autonomous motivation in therapeutic, educational, and organizational contexts." Unpublished paper. Dept of Psychology, McGill University.
    • (2000)
    • Zuroff, D.C.1    Moskowitz, D.S.2    Koestner, R.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.