Strategy formulation framework for vocational education: integrating SWOT analysis, balanced scorecard, QFD methodology and MBNQA education criteria

Managerial Auditing Journal

Volumn 15, Issue 8, 2000, Pages 407-423

  Lee, S F ^a   lo, K K ^a   Leung, Ruth F ^a   Sai on ko, Andrew ^a,b  

^a HONG KONG INSTITUTE OF VOCATIONAL EDUCATION   (Hong Kong)

^b OXFORD BROOKES UNIVERSITY   (United Kingdom)

Author keywords

Baldrige Award; Education; Quality function deployment; Strategic planning; SWOT analysis; Vocational training

Indexed keywords

EID: 84986101108     PISSN: 02686902     EISSN: None     Source Type: Journal    
DOI: 10.1108/02686900010353999     Document Type: Article

References (26)

1. Dinesh, D. and Palmer, E. (1998), “Management by objectives and the balanced scorecard: will Rome fall again?”, Management Decision, Vol. 36 No. 6.
2. Erikkson, I. and McFadden, F. (1993), “Quality function deployment: a tool to improve software quality”, Information and Software Technology, Vol. 35, pp. 491-8.
3. Halbleib, L., Wormington, P., Cieslak, W. and Street, H. (1993), “Application of quality function deployment to the design of lithium battery”, IEEE Transaction on Components, Hybrids, and Manufacturing Technology, Vol. 16 No. 8, pp. 802-7.
4. Hauser, J.R. and Clausing, D. (1988), “The house of quality”, Harvard Business Review, pp. 63-73.
5. Hepworth, P. (1998), “Weighing it up: a literature review for the balanced scorecard”, Journal of Management Development, Vol. 17 No. 8.
6. Kaplan, R.S. and Norton, D.P. (1996), The Balanced Scorecard: Translating Strategy into Action, Harvard Business School Press, Cambridge, MA.
7. Ko, K.O. (1999), “Building balanced scorecard with SWOT analysis”, 4th ICIT, Proceedings of the Fourth International Conference on ISO 9000 and Total Quality Management, HKBU.
8. Lee, N. (1998), “Transformational strategy for meeting the developing needs of Hong Kong”, 1st Industrial Engineering and Management (IEM) Symposium, Hong Kong.
9. Lee, S.F. and Ko, K.O. (1999), “Building balanced scorecard with SWOT analysis, and implementing Sun Tzu's The Art of Business Management Strategies on QFD Methodology”, 3-7 October The 11th World Productivity Congress, Edinburgh.
10. Lee, S.F., Wong, A. and Shum, S.P. (1998), “Strategies of vocational education for changing needs”, International Higher Vocational Education Symposium, 7-11 December, Shenzhen, PRC.
11. Loh, M. (1998), “Re-engineering at work”, Journal of Management Development.
12. McAdam, R. and O'Neill, E. (1999), “Taking a critical perspective to the European business excellence model using a balanced scorecard approach: a case study in the service sector”, Managing Service Quality, Vol. 9 No. 3.
13. Maddux, G.A., Amos, R.W. and Wyskida, A.R. (1991), “Organisation can apply quality function deployment as strategic planning tool”, Industrial Engineering, pp. 33-7.
14. Mallon, J.C. and Mulligan, D.E. (1993), “Quality function deployment – a system for meeting customers’ needs”, Journal of Construction Engineering and Management, Vol. 119 No. 3, pp. 516-31.
15. MBNQA (1999), Education Criteria of Malcolm Baldrige National Quality Award (MBNQA) (1999).
16. Pitman, G., Motwani, J., Kumar, A. and Cheng, C.H. (1996), “QFD application in an educational setting: a pilot field study”, International Journal of Quality and Reliability Management, Vol. 13 No. 4.
17. Roest, P. (1997), “The golden rules for implementing the balanced business scorecard”, Information Management & Computer Security, Vol. 5 No. 5.
18. Sanger, M. (1998), “Supporting the balanced scorecard”, Work Study, Vol. 47 No. 6.
19. Schalkwyk, F.C. (1998), “Total quality management and the performance measurement barrier”, The TQM Magazine, Vol. 10 No. 2.
20. Straker, D. (1995), A Tool-book for Quality Improvement and Problem Solving, Prentice-Hall International Ltd, Englewood Cliffs, NJ.
21. Stubbs, N. and Diaz, M. (1994), “Impact of QFD utilisation in the development of a non-destructive damage detection system for aerospace structures”, International Journal of Materials and Product Technology, Vol. 9 Nos 1/2/3, pp. 3-22.
22. Sullivan, J. (1983), “A critique of theory Z”, Academy of Management Review, Vol. 8, pp. 132-42.
23. Sullivan, L.P. (1988), “Policy management through quality function deployment”, Quality Progress, pp. 18-20.
24. Tan, K.C., Xie, M. and Chia, E. (1998), “Quality function deployment and its use in designing information technology systems”, International Journal of Quality and Reliability Management, Vol. 15 No. 6.
25. Wassermann, G.S. (1993), “On how to prioritise design requirements during QFD planning process”, IIE Transactions, pp. 59-65.
26. Weihrich, H. (1982), “The TOWS matrix: a tool for situational analysis”, Journal of Long Range Planning, Vol. 15 No. 2.