Applying QFD in the clothing manufacturing sector: a case study on improving a distancelearning program in Hong Kong

Managerial Auditing Journal

Volumn 17, Issue , 2002, Pages 86-91

  Chan, K ^a   Chan, S F ^a   Chan, Catherine ^a  

^a HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

Author keywords

Clothing industry; Distance learning; Hong Kong; Kaizen; Quality function deployment

Indexed keywords

EID: 84986106133     PISSN: 02686902     EISSN: None     Source Type: Journal    
DOI: 10.1108/02686900210412298     Document Type: Article

References (5)

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2. Hillmer, S.C., Hillmer, B.H., Wilson, B. and Yochim, J. (1995), “Applying quality function deployment to improve an MBA education”, in Roberts, H.V. (Ed.), Academic Initiatives in Total Quality for Higher Education, ASQC, Milwaukee, WI.
3. Shin, J.S., Fong, K.H. and Kim, K.J. (1998), “Complexity reduction of a house of quality chart using correspondence analysis”, QMJ, Vol. 98 No. 4, pp. 46-58.
4. Wiklund, P.S. and Wiklund, H. (1999), “Student focused design and improvement of university courses”, Managing Service Quality, Vol. 9 No. 6, pp. 434-43.
5. Zairi, M. and Youssef, M.A. (1996), “Quality function deployment – a main pillar for successful total quality management and product development”, International Journal of Quality & Reliability Management, Vol. 12 No. 6, pp. 9-23.