메뉴 건너뛰기




Volumn 15, Issue 4, 2004, Pages 411-429

Emotional intelligence and negotiation: The tension between creating and claiming value

Author keywords

Emotion; Emotional intelligence; Negotiation

Indexed keywords


EID: 25444490136     PISSN: 10444068     EISSN: None     Source Type: Journal    
DOI: 10.1108/eb022920     Document Type: Article
Times cited : (106)

References (55)
  • 1
    • 0032396859 scopus 로고    scopus 로고
    • Emotions in negotiation: How to manage fear and anger
    • Adler, R., Rosen, B., & Silverstein, E. (1998). Emotions in negotiation: How to manage fear and anger. Negotiation Journal, 14, 161-179.
    • (1998) Negotiation Journal , vol.14 , pp. 161-179
    • Adler, R.1    Rosen, B.2    Silverstein, E.3
  • 2
    • 0041011178 scopus 로고
    • Emotional labor in service roles: The influence of identity
    • Ashforth, B. E., & Humphrey, R. H. (1993). Emotional labor in service roles: The influence of identity. Academy of Management Review, 18, 88-115.
    • (1993) Academy of Management Review , vol.18 , pp. 88-115
    • Ashforth, B.E.1    Humphrey, R.H.2
  • 4
    • 0032330818 scopus 로고    scopus 로고
    • Bargainer characteristics in distributive and integrative negotiation
    • Barry, B., & Friedman, R. A. (1998). Bargainer characteristics in distributive and integrative negotiation. Journal of Personality and Social Psychology, 74, 345-359.
    • (1998) Journal of Personality and Social Psychology , vol.74 , pp. 345-359
    • Barry, B.1    Friedman, R.A.2
  • 5
    • 85032070023 scopus 로고
    • Environmentally induced positive affect: Its impact on self-efficacy, task performance, negotiation, and conflict
    • Baron, R. A. (1990). Environmentally induced positive affect: Its impact on self-efficacy, task performance, negotiation, and conflict. Journal of Applied Social Psychology, 20, 368-384.
    • (1990) Journal of Applied Social Psychology , vol.20 , pp. 368-384
    • Baron, R.A.1
  • 6
    • 0038107125 scopus 로고    scopus 로고
    • The ripple effect: Emotional contagion and its influence on group behavior
    • Barsade, S. G. (2002). The ripple effect: Emotional contagion and its influence on group behavior. Administrative Science Quarterly, 47, 644-675.
    • (2002) Administrative Science Quarterly , vol.47 , pp. 644-675
    • Barsade, S.G.1
  • 7
    • 25444533556 scopus 로고
    • Why negotiations go wrong
    • Bazerman, M. H. (1986). Why negotiations go wrong. Psychology Today, 20, 54-57.
    • (1986) Psychology Today , vol.20 , pp. 54-57
    • Bazerman, M.H.1
  • 8
    • 3042690269 scopus 로고    scopus 로고
    • Is emotional intelligence a viable concept?
    • Becker, T. (2003). Is emotional intelligence a viable concept? Academy of Management Review, 28, 192-195.
    • (2003) Academy of Management Review , vol.28 , pp. 192-195
    • Becker, T.1
  • 9
    • 0002263314 scopus 로고    scopus 로고
    • Multilevel random coefficient modeling in organizational research examples using SAS and S-Plus
    • F. Drasgow & N. Schmitt (Eds.). San Francisco: Jossey-Bass
    • Bliese, P. D. (2002). Multilevel random coefficient modeling in organizational research examples using SAS and S-Plus. In F. Drasgow & N. Schmitt (Eds.), Measuring and analyzing behavior in organizations (pp. 401-445). San Francisco: Jossey-Bass.
    • (2002) Measuring and Analyzing Behavior in Organizations , pp. 401-445
    • Bliese, P.D.1
  • 12
    • 0036026756 scopus 로고    scopus 로고
    • Dealing with feeling: The influence of outcome representations on negotiation
    • Colon, D. E., & Hunt, C. S. (2002). Dealing with feeling: The influence of outcome representations on negotiation. International Journal of Conflict Management, 13, 38-58.
    • (2002) International Journal of Conflict Management , vol.13 , pp. 38-58
    • Colon, D.E.1    Hunt, C.S.2
  • 14
    • 85043740534 scopus 로고
    • Measuring individual differences in empathy: Evidence for a multidimensional approach
    • Davis, M. H. (1983). Measuring individual differences in empathy: Evidence for a multidimensional approach. Journal of Personality and Social Psychology, 44, 113-126.
    • (1983) Journal of Personality and Social Psychology , vol.44 , pp. 113-126
    • Davis, M.H.1
  • 15
    • 0033455695 scopus 로고    scopus 로고
    • On the seizing and freezing of negotiator inferences: Need for cognitive closure moderates the use of heuristics in negotiation
    • De Dreu, C. K. W., Koole, S. L., & Oldersma, F. L. (1999). On the seizing and freezing of negotiator inferences: Need for cognitive closure moderates the use of heuristics in negotiation. Personality and Social Psychology Bulletin, 25, 348-362.
    • (1999) Personality and Social Psychology Bulletin , vol.25 , pp. 348-362
    • De Dreu, C.K.W.1    Koole, S.L.2    Oldersma, F.L.3
  • 16
    • 0040889578 scopus 로고
    • The influence of the situation in interparty conflict
    • Druckman, D. (1971). The influence of the situation in interparty conflict. Journal of conflict Resolution, 15, 523-554
    • (1971) Journal of Conflict Resolution , vol.15 , pp. 523-554
    • Druckman, D.1
  • 18
    • 0032009092 scopus 로고    scopus 로고
    • On feeling good and getting your way: Mood effects on negotiator, cognition and bargaining strategies
    • Forgas, J. P. (1998). On feeling good and getting your way: Mood effects on negotiator, cognition and bargaining strategies. Journal of Personality and Social Psychology, 74, 565-577.
    • (1998) Journal of Personality and Social Psychology , vol.74 , pp. 565-577
    • Forgas, J.P.1
  • 19
    • 0002490643 scopus 로고    scopus 로고
    • A broad-bandwidth, public domain, personality inventory measuring the lower-level facets of several five-factor models
    • I. Mervielde, I. Deary, F. De Fruyt, & F. Ostendorf (Eds.). Tilburg, The Netherlands: Tilburg University Press
    • Goldberg, L. R. (1999). A broad-bandwidth, public domain, personality inventory measuring the lower-level facets of several five-factor models. In I. Mervielde, I. Deary, F. De Fruyt, & F. Ostendorf (Eds.), Personality psychology in Europe (Vol. 7, pp. 7-28. Tilburg, The Netherlands: Tilburg University Press.
    • (1999) Personality Psychology in Europe , vol.7 , pp. 7-28
    • Goldberg, L.R.1
  • 21
    • 0347041878 scopus 로고
    • The influence of structural, individual, and strategic differences
    • D. L. Harnett & L. L. Cummings (Eds.). Houston: Dame
    • Hammer, W. C. (1982). The influence of structural, individual, and strategic differences. In D. L. Harnett & L. L. Cummings (Eds.), Bargaining behavior (pp. 21-80). Houston: Dame.
    • (1982) Bargaining Behavior , pp. 21-80
    • Hammer, W.C.1
  • 22
    • 22844456866 scopus 로고    scopus 로고
    • Fairness and emotions: Reactions to the process and outcomes of negotiations
    • Hegtvedt, K. A., & Killian, (1999). Fairness and emotions: Reactions to the process and outcomes of negotiations, Social Forces, 78, 269-303.
    • (1999) Social Forces , vol.78 , pp. 269-303
    • Hegtvedt, K.A.1    Killian2
  • 23
    • 0347672623 scopus 로고    scopus 로고
    • Effects of negotiators' personalities on negotiating behavior
    • D. Druckman (Ed.). Beverly Hills, CA: Sage
    • Hermann, M. G., & Kogan, N. (1997). Effects of negotiators' personalities on negotiating behavior. In D. Druckman (Ed.), Negotiations: Social-psychological perspectives (pp. 247-274). Beverly Hills, CA: Sage.
    • (1997) Negotiations: Social-psychological Perspectives , pp. 247-274
    • Hermann, M.G.1    Kogan, N.2
  • 24
    • 0004261338 scopus 로고
    • Berkeley: University of California Press
    • Hochschild, A. R. (1983). The managed heart. Berkeley: University of California Press.
    • (1983) The Managed Heart
    • Hochschild, A.R.1
  • 25
    • 0036238270 scopus 로고    scopus 로고
    • Workgroup emotional intelligence: Scale development and relationship to team process effectiveness and goal focus
    • Jordan, P. J., Ashkanasy, N. M., Härtel, C. E. J., & Hooper, G. S. (2002). Workgroup emotional intelligence: Scale development and relationship to team process effectiveness and goal focus. Human Resource Management Review, 12, 195-214.
    • (2002) Human Resource Management Review , vol.12 , pp. 195-214
    • Jordan, P.J.1    Ashkanasy, N.M.2    Härtel, C.E.J.3    Hooper, G.S.4
  • 27
    • 0000134246 scopus 로고    scopus 로고
    • Social functions of emotions at four levels of analysis
    • Keltner, D., & Haidt, J. (1999). Social functions of emotions at four levels of analysis. Cognition and Emotion, 13, 505-521.
    • (1999) Cognition and Emotion , vol.13 , pp. 505-521
    • Keltner, D.1    Haidt, J.2
  • 28
    • 0001977820 scopus 로고    scopus 로고
    • The role of affect in negotiations: An integrative overview
    • Kumar, R. (1997). The role of affect in negotiations: An integrative overview. Journal of Applied Behavioral Science, 33, 84-100.
    • (1997) Journal of Applied Behavioral Science , vol.33 , pp. 84-100
    • Kumar, R.1
  • 29
    • 1842709165 scopus 로고    scopus 로고
    • Unilateral concessions from the other party: Concession behavior, attributions, and negotiation judgments
    • Kwon, S., & Weingart, L.R. (2004). Unilateral concessions from the other party: Concession behavior, attributions, and negotiation judgments. Journal of Applied Psychology, 89, 263-278.
    • (2004) Journal of Applied Psychology , vol.89 , pp. 263-278
    • Kwon, S.1    Weingart, L.R.2
  • 30
    • 2942650556 scopus 로고    scopus 로고
    • The construct and criterion validity of emotional intelligence and its potential utility for management studies
    • Law, K. S., Wong, C. S., & Song, L. J. (2004). The construct and criterion validity of emotional intelligence and its potential utility for management studies. Journal of Applied Psychology, 89, 483-496.
    • (2004) Journal of Applied Psychology , vol.89 , pp. 483-496
    • Law, K.S.1    Wong, C.S.2    Song, L.J.3
  • 31
    • 2342541538 scopus 로고    scopus 로고
    • Emotional intelligence, personality, and the perceived quality of social relationships
    • Lopes, P. N., Salovey, P., & Straus, R. (2003). Emotional intelligence, personality, and the perceived quality of social relationships. Personality and Individual Differences, 35, 641-658.
    • (2003) Personality and Individual Differences , vol.35 , pp. 641-658
    • Lopes, P.N.1    Salovey, P.2    Straus, R.3
  • 33
    • 0033248343 scopus 로고    scopus 로고
    • Emotional intelligence meets traditional standards for an intelligence
    • Mayer, J. D., Caruso, D. R., & Salovey, P. (1999). Emotional intelligence meets traditional standards for an intelligence. Intelligence, 27, 267-298.
    • (1999) Intelligence , vol.27 , pp. 267-298
    • Mayer, J.D.1    Caruso, D.R.2    Salovey, P.3
  • 34
    • 0002161102 scopus 로고    scopus 로고
    • Models of emotional intelligence
    • R. J. Sternberg (Ed.). Cambridge, UK: Cambridge University Press
    • Mayer, J. D., Salovey, P., & Caruso, D. R. (2000). Models of emotional intelligence. In R. J. Sternberg (Ed.), Handbook of intelligence (396-420). Cambridge, UK: Cambridge University Press.
    • (2000) Handbook of Intelligence , pp. 396-420
    • Mayer, J.D.1    Salovey, P.2    Caruso, D.R.3
  • 35
    • 35448980035 scopus 로고    scopus 로고
    • How emotions work: An analysis of the social functions of emotional expression in negotiations
    • Morris, M. W., & Keltner, D. (2000). How emotions work: An analysis of the social functions of emotional expression in negotiations. Review of Organizational Behavior, 22, 1-50.
    • (2000) Review of Organizational Behavior , vol.22 , pp. 1-50
    • Morris, M.W.1    Keltner, D.2
  • 38
    • 0035643026 scopus 로고    scopus 로고
    • Service with a smile: Emotional contagion in the service encounter
    • Pugh, S. D. (2001). Service with a smile: Emotional contagion in the service encounter. Academy of Management Journal, 44, 1018-1027.
    • (2001) Academy of Management Journal , vol.44 , pp. 1018-1027
    • Pugh, S.D.1
  • 39
    • 0003303538 scopus 로고    scopus 로고
    • Does emotional intelligence meet traditional standards for an intelligence? Some new data and conclusions
    • Roberts, R. D., Zeidner, M., & Matthews, G. (2001). Does emotional intelligence meet traditional standards for an intelligence? Some new data and conclusions. Emotion, 1, 196-231.
    • (2001) Emotion , vol.1 , pp. 196-231
    • Roberts, R.D.1    Zeidner, M.2    Matthews, G.3
  • 42
    • 0011474560 scopus 로고    scopus 로고
    • Emotional intelligence: Psychometric status and developmental characteristics: Comments on Roberts, Zeidner, and Matthews (2001)
    • Schaie, K. W. (2001). Emotional intelligence: Psychometric status and developmental characteristics: Comments on Roberts, Zeidner, and Matthews (2001). Emotion, 1, 243-248.
    • (2001) Emotion , vol.1 , pp. 243-248
    • Schaie, K.W.1
  • 43
    • 0000460174 scopus 로고
    • Emotion as a multicomponent process: A model and some cross-cultural data
    • Scherer, K. R. (1984). Emotion as a multicomponent process: A model and some cross-cultural data. Review of Personality and Social Psychology, 5, 37-63.
    • (1984) Review of Personality and Social Psychology , vol.5 , pp. 37-63
    • Scherer, K.R.1
  • 44
    • 84935435168 scopus 로고
    • Negotiation analysis: A characterization and review
    • Sebenius, J. K. (1992). Negotiation analysis: A characterization and review. Management Science, 38, 18-38.
    • (1992) Management Science , vol.38 , pp. 18-38
    • Sebenius, J.K.1
  • 45
    • 11944255417 scopus 로고
    • Negotiation behavior and outcomes: Empirical evidence and theoretical issues
    • Thompson, L. (1990). Negotiation behavior and outcomes: Empirical evidence and theoretical issues. Psychological Bulletin, 108, 515-532.
    • (1990) Psychological Bulletin , vol.108 , pp. 515-532
    • Thompson, L.1
  • 48
    • 84954181199 scopus 로고    scopus 로고
    • Poker face, smiley face and rant 'n' rave: Myths and realities about emotion in negotiation
    • M. Hogg & S. Tindale (Eds.). Oxford, UK: Blackwell
    • Thompson, L. L., Medvec, V. H., Seiden, V., & Kopelman, S. (2001). Poker face, smiley face and rant 'n' rave: myths and realities about emotion in negotiation. In M. Hogg & S. Tindale (Eds.), Group processes (pp. 139-163). Oxford, UK: Blackwell.
    • (2001) Group Processes , pp. 139-163
    • Thompson, L.L.1    Medvec, V.H.2    Seiden, V.3    Kopelman, S.4
  • 50
    • 0001154762 scopus 로고    scopus 로고
    • Determinants and consequences of employee displayed positive emotions
    • Tsai, W. C. (2001). Determinants and consequences of employee displayed positive emotions. Journal of Management, 27, 497-512.
    • (2001) Journal of Management , vol.27 , pp. 497-512
    • Tsai, W.C.1
  • 52
    • 0036793484 scopus 로고    scopus 로고
    • Emotional intelligence as the basis of leadership emergence in self-managing teams
    • Wolff, S. B., Pescosolido, A. T., & Druskat, V.U. (2002). Emotional intelligence as the basis of leadership emergence in self-managing teams. Leadership Quarterly, 13, 505-522.
    • (2002) Leadership Quarterly , vol.13 , pp. 505-522
    • Wolff, S.B.1    Pescosolido, A.T.2    Druskat, V.U.3
  • 53
    • 25444433556 scopus 로고    scopus 로고
    • Development of an emotional intelligence instrument and an investigation of its relationship with leader and follower performance and attitudes
    • Wong, C. S., & Law, K. (2002). Development of an emotional intelligence instrument and an investigation of its relationship with leader and follower performance and attitudes. Leadership Quarterly, 13, 1-32.
    • (2002) Leadership Quarterly , vol.13 , pp. 1-32
    • Wong, C.S.1    Law, K.2
  • 54
    • 25444513958 scopus 로고    scopus 로고
    • Development and validation of a forced choice emotional intelligence measure for Chinese respondents in Hong Kong
    • Wong, C., Law, K,. & Wong, P. (2004). Development and validation of a forced choice emotional intelligence measure for Chinese respondents in Hong Kong. Asia Pacific Journal of Management, 21, 535-559.
    • (2004) Asia Pacific Journal of Management , vol.21 , pp. 535-559
    • Wong, C.1    Law, K.2    Wong, P.3
  • 55
    • 0001009023 scopus 로고    scopus 로고
    • Slow down, you move too fast: Emotional intelligence remains an "elusive" intelligence
    • Zeidner, M., Matthews, G., & Roberts, R. D. (2001). Slow down, you move too fast: Emotional intelligence remains an "elusive" intelligence. Emotion, 1, 265-275.
    • (2001) Emotion , vol.1 , pp. 265-275
    • Zeidner, M.1    Matthews, G.2    Roberts, R.D.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.