The role of service recovery in HMO satisfaction: In an effort to increase customer satisfaction and retention, HMOs look at service recovery

Marketing Health Services

Volumn 19, Issue 1, 1999, Pages 7-12

  Sarel, Dan ^a   Marmorstein, Howard ^a  

^a UNIVERSITY OF MIAMI   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

CONSUMER; FINANCIAL MANAGEMENT; HEALTH MAINTENANCE ORGANIZATION; LENGTH OF STAY; MANAGED CARE; MARKETING; OUTCOMES RESEARCH; PATIENT SATISFACTION; PHYSICIAN ATTITUDE; REVIEW; ARTICLE; COST BENEFIT ANALYSIS; ECONOMICS; HEALTH CARE QUALITY; HEALTH SERVICES RESEARCH; HUMAN; ORGANIZATION; ORGANIZATION AND MANAGEMENT; POLICY; PROBLEM SOLVING; REGRESSION ANALYSIS; STANDARD; STATISTICAL ANALYSIS; STATISTICS; UNITED STATES; UTILIZATION REVIEW;

COST-BENEFIT ANALYSIS; DATA INTERPRETATION, STATISTICAL; HEALTH MAINTENANCE ORGANIZATIONS; HEALTH SERVICES RESEARCH; HUMANS; MARKETING OF HEALTH SERVICES; ORGANIZATIONAL CULTURE; ORGANIZATIONAL POLICY; PATIENT SATISFACTION; PROBLEM SOLVING; QUALITY ASSURANCE, HEALTH CARE; REGRESSION ANALYSIS; UNITED STATES;

EID: 0033089171     PISSN: 10941304     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Review

References (13)

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