TOWARD RELIABLE METRICS FOR CULTURAL ASPECTS OF HUMAN-COMPUTER INTERACTION: Focusing on the Mobile Internet in Three Asian Countries

Human-Computer Interaction and Management Information Systems: Applications

Volumn , Issue , 2014, Pages 173-199

  Kim, Jinwoo ^a   Lee, Inseong ^b   Choi, Boreum ^b   Hong, Se Joon ^c   Tam, Kar Yan ^d   Naruse, Kazuaki ^e  

^a Yonsei University   (South Korea)

^b Yonsei University   (South Korea)

^c Korea University   (South Korea)

^d HONG KONG UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Hong Kong)

^e GRADUATE UNIVERSITY FOR ADVANCED STUDIES   (Japan)

Author keywords

Culture; Metrics; Mobile Internet

Indexed keywords

EID: 85139632337     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4324/9781315703626-18     Document Type: Chapter

References (91)

1. Arnold, M.J., and Reynolds, K.E. Hedonic shopping motivation. Journal of Retailing, 79, 2 (2003), 77-95.
2. Badre, A.N. Shaping Web Usability. Boston: Pears Education, 2001.
3. Basabe, N.; Paez, D.; Valencia, J.; Gonzalez, J.L.; Rime, B.; and Diener, E. Cultural dimensions, socioeconomic development, climate, and emotional hedonic level. Cognition and Emotion, 16, 1 (2002), 103-125.
4. Baskerville, R.F. Hofstede never studied culture. Accounting, Organizations and Society, 28, 1 (2003), 1-14.
5. Bollen, K.A. Structural Equations with Latent Variables. New York: John Wiley and Sons, 1989.
6. Bond, M.H., and Smith, P.B. Cross-cultural social and organizational psychology. Annual Review of Psychology, 29 (1996), 32-62.
7. Chae, M., and Kim, J. Information quality for mobile internet services: a theoretical model with empirical validation. In Proceedings of the 22th International Conference on Information Systems. New Orleans, LA: IEEE Computer Society Press, 2001, pp. 43-54.
8. Chang, K., and Ding, C.G. The influence of culture on industrial buying selection criteria in Taiwan and mainland China. Industrial Marketing Management, 24, 4 (1995), 277-284.
9. Cho, B.; Kwon, U.; Gentry, J.W.; Jun, S.; and Kropp, F. Cultural values reflected in theme and execution: a comparative study of U.S. and Korean television commercials. Journal of Advertising, 28, 4 (1999), 59-73.
10. Choong, Y.Y., and Salvendy, G. Design of icons for use by Chinese in mainland China. Interacting with Computers, 9, 4 (1998), 417-430.
11. Churchill, G.A., Jr. A paradigm for developing better measures of marketing constructs. Journal of Marketing Research, 16, 1 (1979), 64-73.
12. Clark, T. International marketing and national character: a review and proposal for an integrative theory. Journal of Marketing, 54, 4 (1990), 66-79.
13. De Angeli, A.; Athavankar, U.; Joshi, A.; Coventry, L.; and Johnson, G.I. Introducing ATMs in India: a contextual inquiry. Interacting with Computers, 16, 1 (2004), 29-44.
14. de Mooij, M. Consumer Behavior and Culture: Consequences for Global Marketing and Advertising. Thousand Oaks, CA: Sage Publications, 2003.
15. de Mooij, M. Global Marketing and Advertising: Understanding Cultural Paradoxes. Beverly Hills, CA: Sage Publications, 1998.
16. Deci, E.L.; Ryan, R.M.; Gagne, M.; Leone, D.R.; Usunov, J.; and Kornazheva, B.P. Need satisfaction, motivation, and well-being in the work organizations of a former eastern bloc country: a cross-cultural study of self-determination. Personality and Social Psychology Bulletin, 27, 8 (2001), 930-942.
17. Doll, W.J.; Hendrickson, A.; and Deng, X. Using Davis’s perceived usefulness and ease-of-use instruments for decision making: a confirmatory and multigroup invariance analysis. Decision Sciences, 29, 4 (1998), 839-869.
18. Donthu, N., and Yoo, B. Cultural influences on service quality expectations. Journal of Service Research, 1, 2 (1998), 178-186.
19. Dormann, C., and Chisalita, C. Cultural values in web site design. In Proceedings of the 11th European Conference on Cognitive Ergonomics. Catania, Italy: European Association of Cognitive Ergonomics, 2002, pp. 63-71.
20. Douglas, S.P., and Craig, C.S. The changing dynamic of consumer behavior: implications for cross-cultural research. International Journal of Research in Marketing, 14, 4 (1997), 379-395.
21. Evers, V. Human-Computer Interfaces: Designing for Culture. Master’s thesis, Information Systems, University of Amsterdam, Amsterdam, 1997.
22. Fernandez, D.R.; Carlson, D.S.; Stepina, L.P.; and Nicholson, J.D. Hofstede’s country classification: 25 years later. Journal of Social Psychology, 137, 1 (1997), 43-54.
23. Ferraro, G.P. The Cultural Dimensions of International Business. Englewood Cliffs, NJ: Prentice Hall, 1998.
24. Ford, D.P.; Connelly, C.E.; and Meister, D.B. Information systems research and Hofstede’s culture’s consequences: an uneasy and incomplete partnership. IEEE Transactions on Engineering Management, 50, 1 (2003), 8-25.
25. Fornell, C., and Larcker, D. Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18, 1 (1981), 39-50.
26. Francis, L. Mobile computing: a fact in your future. In Proceedings of the 15th Annual International Conference on Computer Documentation. Salt Lake City, UT: ACM Press, 1997, pp. 63-67.
27. Furrer, O.; Liu, S.C.B.; and Sudharshan, D. The relationships between culture and service quality perceptions: basis for cross-cultural market segmentation and resource allocation. Journal of Service Research, 2, 4 (2000), 355-371.
28. Garfield, M.T., and Watson, R.T. Differences in national information infrastructures: the reflection of national cultures. Journal of Strategic Information Systems, 6, 4 (1998), 313-337.
29. Gefen, D. Assessing unidimensionality through LISREL: an explanation and example. Communications of Association for Information Systems, 2 (2003), 23-47.
30. Gould, E.W.; Zakaria, N.; and Yusof, S.A.M. Applying culture to website design: a comparison of Malaysian and US websites. In Proceedings of the 18th Annual ACM International Conference on Computer Documentation: Technology and Teamwork. Cambridge, MA: IEEE Educational Activities Department, 2000, pp. 161-171.
31. Hair, Jr., J.F.; Anderson, R.E.; Tatham, R.L.; and Black, W.C. Multivariate Data Analysis. Upper Saddle River, NJ: Prentice Hall, 1998.
32. Hall, E.T. Beyond Culture. Garden City, NY: Anchor Doubleday Press, 1976.
33. Hall, E.T. The Silent Language. Garden City, NY: Anchor Doubleday Press, 1959.
34. Hasan, H., and Ditsa, G. The impact of culture on the adoption of IT: an interpretive study. Journal of Global Information Management, 7, 1 (1999), 5-15.
35. Henry, W.A. Cultural values do correlate with customer behavior. Journal of Marketing Research, 13, 2 (1976), 121-127.
36. Hiltunen, M.; Laukka, M.; and Luomala, J. Professional Mobile User Experience. Edita, Finland: IT Press, 2002.
37. Hofstede, G. Culture’s Consequences: International Differences in Work-Related Values. Beverly Hills, CA: SAGE Publications, 1980.
38. Hofstede, G., and Bond, M.H. The Confucius connection: from cultural roots to economic growth. Organizational Dynamics, 16, 4 (1988), 5-24.
39. Hoft, N. Developing a cultural model. In E.M. del Galdo and J. Nielsen (eds.), International User Interfaces. New York: John Wiley and Sons, 1996, pp. 41-73.
40. Hoft, N.L. International Technical Communication. New York: John Wiley and Sons, 1995.
41. Honold, P. Culture and Context: An Empirical Study for the Development of a Framework for the Elicitation of Cultural Influence in Product Usage. International Journal of Human-Computer Interaction, 12, 3 and 4 (2000), 327-345.
42. Honold, P. Learning how to use a cellular phone: comparison between German and Chinese users. Technical Communication, 46, 2 (1999), 196-205.
43. Huang, L.; Lu, M.T.; and Wong, B.K. The impact of power distance on email acceptance: evidence from the PRC. Journal of Computer Information Systems, 44, 1 (2003), 93-101.
44. Igbaria, M., and Zviran, M. Comparison of end-user computing characteristics in the U.S., Israel and Taiwan. Information and Management, 30, 1 (1996), 1-13.
45. InfoCom Research, Inc. Information and Communications in Japan 2002. Tokyo, Japan: InfoCom Research, 2002.
46. Kankanhalli, A.; Tan, B.C.Y.; Wei, K.K.; and Holmes, M.C. Cross-cultural differences and information systems developer values. Decision Support Systems, 38, 2 (2004), 183-195.
47. Kedia, B.L., and Bhagat, R.S. Cultural constraints on transfer of technology across nations: implications for research in international and comparative management. Academy of Management Review, 13, 4 (1988), 559-571.
48. Kehoe, C.M., and Pitkow, J.E. Surveying the territory: GVU’s five WWW user surveys. The World Wide Web Journal, 1, 3 (1996), 77-84.
49. Khaslavsky, J. Integrating culture into interface design. In Proceedings of the CHI '98 Conference Summary on Human Factors in Computing Systems. Los Angeles, CA: ACM Press, 1998, pp. 365-366.
50. Kim, D.; Pan, Y.; and Park, H.S. High- versus low-context culture: a comparison of Chinese, Korea, and American cultures. Psychology and Marketing, 15, 6 (1998), 507-521.
51. Kim, S.; Choo, M.J.; Kim, H.; Kang, S.H.; and Joo, H. Cultural issues in handheld usability: are cultural models effective for interpreting unique use patterns of Korean mobile phone users? In Proceedings of the 12th UPA Conference. Scottsdale, AZ: Usability Professionals’ Association, 2003, pp. 1-5.
52. Kluckhohn, F.R., and Strodtbeck, F.L. Variations in Value Orientations. Westport, CT: Greenwood Press, 1961.
53. Kroeber, A.L. The Nature of Culture. Chicago: University of Chicago Press, 1952.
54. Kroeber, A.L., and Parsons, T. The concept of culture and of social system. American Sociological Review, 23, 5 (1958), 582-583.
55. Lee, M., and Hong, S. Consumer Behavior. Seoul, Korea: Bobmunsa, 2001.
56. Lee, Y., and Kim, J. What is the mobile Internet for? A cross-national study on the value structure of the mobile internet. In Proceedings of the 9th Americas Conference on Information Systems. Tampa, FL: Association for Information Systems, 2003, pp. 93-102.
57. Leidner, D.E.; Carlsson, S.; and Elam, J.J. A cross-cultural study of executive information systems. In Proceedings of the 28th Annual Hawaii International Conference on System Sciences. Maui, HI: IEEE Computer Society Press, 1995, pp. 91-100.
58. Lim, J. The role of power distance and explanation facility in online bargaining utilizing software agents. Journal of Global Information Management, 12, 2 (2004), 27-43.
59. Little, T.D. Mean and covariance structures (MACS) analyses of cross-cultural data: practical and theoretical issues. Multivariate Behavioral Research, 32, 1 (1997), 53-76.
60. Liu, B.S.C.; Furrer, O.; and Sudharshan, D. The relationships between culture and behavioral intentions toward services. Journal of Service Research, 4, 2 (2001), 118-129.
61. Marcus, A., and Gould, E.W. Crosscurrents: cultural dimensions and global web user-interface design. Interactions, 7, 4 (2000), 32-46.
62. Mattila, A.S. The role of culture and purchase motivation in service encounter evaluations. Journal of Service Marketing, 13, 4/5 (1999), 376-389.
63. Munson, J.M., and McIntyre, S.H. Developing practical procedures for the measurement of personal values in cross-cultural marketing. Journal of Marketing Research, 16, 1 (1979), 48-52.
64. Myers, M.D., and Tan, F.B. Beyond models of national culture in information systems research. Journal of Global Information Management, 10, 1 (2002), 24-32.
65. Nakakoji, K. Beyond language translation: crossing the cultural divide. IEEE Software, 13, 6 (1996), 42-46.
66. Nakata, C., and Sivakumar, K. National culture and new product development: an integrative review. Journal of Marketing, 60, 1 (1996), 61-72.
67. Nielsen, J. Usability Engineering. San Francisco, CA: Morgan Kaufmann, 1993.
68. Okazaki, S. Does culture matter? Identifying cross-national dimensions in Japanese multinationals’ productbased websites. Electronic Markets, 14, 1 (2004), 58-69.
69. Parsons, T., and Shils, E.A. Toward a General Theory of Action. Cambridge, MA: Harvard University Press, 1951.
70. Pitkow, J.E., and Kehoe, C.M. Emerging trends in the WWW user population. Communications of ACM, 39, 6 (1996), 106-108.
71. Png, I.P.L.; Tan, B.C.Y.; and Wee, K.L. Dimensions of national culture and corporate adoption of IT infrastructure. IEEE Transactions on Engineering Management, 48, 1 (2001), 36-45.
72. Robbins, S.S., and Stylianou, A.C. A study of cultural differences in global corporate web sites. Journal of Computer Information Systems, 42, 2 (2001), 3-9.
73. Robichaux, B.P., and Cooper, R.B. GSS participation: a cultural examination. Information and Management, 33, 6 (1998), 287-300.
74. Rose, G.M.; Evaristo, R.; and Straub, D. Culture and consumer responses to web download time: a fourcontinent study of mono- and polychronism. IEEE Transactions on Engineering Management, 50, 1 (2002), 31-44.
75. Russo, P., and Boor, S. How fluent is your interface? Designing for international users. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems. Amsterdam: ACM Press, 1993, pp. 342-347.
76. Schwartz, S.H. Beyond individualism-collectivism: new cultural dimensions of values. In C. Kagitcibasi, S.C. Choi, G. Yoon, U. Kim, and H. Triandis (eds.), Individualism and Collectivism: Theory, Method, and Applications. Thousand Oaks, CA: Sage Publications, 1994, pp. 85-119.
77. Singh, N.; Zho, H.; and Hu, X. Cultural adaptation on the web: a study of American companies’ domestic and Chinese websites. Journal of Global Information Management, 11, 3 (2003), 63-81.
78. Smith, A.; Dunckley, L.; French, T.; Minocha, S.; and Chang, Y. A process model for developing usable cross-cultural websites. Interacting with Computers, 16, 1 (2004), 63-91.
79. Straub, D.W. The effect of culture on IT diffusion: e-mail and fax in Japan and U.S. Information Systems Research, 5, 1 (1994), 23-47.
80. Straub, D.W.; Loch, W.; Aristo, R.; Karahanna, E.; and Strite, M. Toward a theory-based measurement of culture. Journal of Global Information Management, 10, 1 (2002), 13-23.
81. Strauss, B., and Mang, P. “Culture shocks” in inter-cultural service encounters? Journal of Service Marketing, 13, 4/5 (1999), 329-346.
82. Tan, B.C.Y.; Wei, K.K.; Watson, R.T.; Clapper, D.L.; and McLean, E.R. Computer-mediated communication and majority influence: assessing the impact in an individualistic and a collectivistic culture. Management Science, 44, 9 (1998), 1263-1278.
83. Triandis, H.C. Cross-cultural studies of individualism-collectivism. In Proceedings of the Nebraska Symposium on Motivation. Lincoln, NE: University of Nebraska Press, 1990, pp. 44-133.
84. Trompenaars, F. Riding the Waves of Culture: Understanding Diversity in Global Business. London: Economist Books, 1993.
85. Tung, L.L., and Quaddus, M.A. Cultural differences explaining the differences in results in GSS: implications for the next decade. Decision Support Systems, 33, 2 (2002), 177-199.
86. Urbaczewski, A.; Wells, J.; Sarker, S.; and Koivisto, M. Exploring cultural difference as a means for understanding the global mobile Internet: a theoretical basis and program of research. In Proceedings of the 35th Hawaii International Conference on System Science. Big Island, HI: IEEE Computer Society Press, 2002, pp. 654-663.
87. Venkatesh, V., and Brown, S.A. A longitudinal investigation of personal computers in homes: adoption determinants and emerging challenges. MIS Quarterly, 25, 1 (2001), 71-102.
88. Vishwanath, A. Comparing online information effect: a cross-cultural comparison of online information and uncertainty avoidance. Communication Research, 30, 6 (2003), 579-598.
89. Watson, R.T.; Ho, T.H.; and Raman, K.S. Culture: a fourth dimension of group support systems. Communications of the ACM, 37, 10 (1994), 44-55.
90. Zahedi, F.M.; van Pelt, W.V.; and Song, J. A Conceptual framework for international web design. IEEE Transactions on Professional Communication, 44, 2 (2001), 83-103.
91. Zakaria, N., and Stanton, J.M. Designing and implementing culturally-sensitive IT applications. Information Technology and People, 16, 1 (2003), 49-75.