A process model for developing usable cross-cultural websites

Interacting with Computers

Volumn 16, Issue 1, 2004, Pages 63-91

  Smith, Andy ^a   Dunckley, Lynne ^b   French, Tim ^c   Minocha, Shailey ^d   Chang, Yu ^c  

^a Optimumweb Limited   (United Kingdom)

^b UNIVERSITY OF WEST LONDON   (United Kingdom)

^c UNIVERSITY OF BEDFORDSHIRE   (United Kingdom)

^d OPEN UNIVERSITY   (United Kingdom)

Author keywords

Attractors; Cross cultural usability; Cultural fingerprint; Globalisation; User evaluation; Websites

Indexed keywords

COMPUTER SOFTWARE; DESIGN; MATHEMATICAL MODELS; RESEARCH; SOCIAL ASPECTS; SOCIETIES AND INSTITUTIONS; STRATEGIC PLANNING; WEBSITES;

ATTRACTORS; CROSS-CULTURAL USABILITY; CULTURAL FINGERPRINT; DESIGN PROCESS; GLOBALIZATION; USER EVALUATION; WEBSITE DEVELOPMENT;

COMPUTER SCIENCE;

EID: 0942267827     PISSN: 09535438     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.intcom.2003.11.005     Document Type: Article

References (49)

1. Beck K. Extreme Programming Explained. 2000;Addison-Wesley, Reading, MA.
2. Beyer H., Holtzblatt K. Contextual design: defining customer-centred systems. 1998;Morgan Kaufmann, San Francisco.
3. Blankenberger S., Hahn K. Effects of icon design on human-computer interaction. International Journal of Man-machine Studies. 35:1991;363-377.
4. Bochner S. Cultures In Contact. 1988;Pergamon Press, New York.
5. Carroll J.M., Mack R.L. Learning to use a word processor: by doing, by thinking, and by knowing. Tomas J.C., Schneider M.L. Human Factors in Computer Systems. 1984;13-51 Ablex, Norwood, NJ.
6. Day D. Cultural bases of interface acceptance: foundations. Sasse M.A., Cunningham J., Winder R.L. People and Computers XI. Proceedings of HCI'96. 1996;35-47 Springer, London.
7. Dunckley L., Taylor D., Story M., Smith A. Low cost remote evaluation for interface prototyping. McDonald S., Wearn Y., Cockton G. People and Computers XIV Usability or Else! Proceedings of HCI'00 Sunderland. 2000;389-403 Springer, Berlin.
8. Dray S. Usable for the World: a practical guide to international user studies. Day D., Dunckley L. Designing for Global Markets 3. Proceedings of IWIPS 2001. 2001;154-155 IWIPS.
9. Del Galdo E.M. Internationalisation and translation: some guidelines for the design of human-computer interfaces. Nielsen J. Designing user interfaces for international use. 1990;1-10 Elsevier, Amsterdam.
10. Del Galdo E.M., Nielsen J. International User Interfaces. 1996;Wiley, New York.
11. Engelbrecht P., Natzel S.G. Cultural variations in cognitive style - field dependence vs field independence. School Psychology International. 18:(2):1997;155-164.
12. Fink D., Laupase R., 1999. Perceptions of Website attractors and their effectiveness: An East/West comparison, Proceedings of the Seventh European Conference on Information Systems, Copenhagen Business School, Copenhagen, pp. 157-170.
13. Ford N., Wood F., Walsh C. Cognitive Styles and Searching. On-line and CD-ROM Review. 18:(2):1994;79-86.
14. Fernandes T. Global Interface Design. 1995;Academic Press, Chestnut Hill, MA.
15. French, T.S., 2002. What kinds of interpretation can semiotics offer to e-commerce site users and designers? Proceedings of the First International Workshop Interpretative approaches to Information Systems Research, July 26-27th Brunel University, UK, pp. 1-6, ISBN 1-902316-27-4.
16. French T., Minocha S., Smith A. eFinance Localisation: an informal analysis of specific eCulture attractors in selected Indian and Taiwanese sites. Coronado J., Day D., Hall B. Designing for Global Markets. Proceedings of IWIPS 2002. vol. 4:2002;9-21 Products and Systems International.
17. Hall E.T. The Silent Language. 1959;Doubleday, New York.
18. Hall E.T. Beyond Culture. 1976;Doubleday, Garden City, New York.
19. Hartson H.R., Castillo J.C., Kelso J., Kamler J., Neale W.C. Remote evaluation: the network as an extension of the usability laboratory. Proceedings of CHI'96 Human Factors in Computing Systems. 1996;228-235.
20. Hilbert, D.M., Redmiles, D.F., 1998. Separating the wheat from the chaff in internet-mediated user feedback, In Proceedings of the Workshop on Internet-based Groupware for User Participation in Product Development held at CSCW'98. Reprinted in SIGGROUP Bulletin, 20 (1) 1999 35-40.
21. Hilbert, D.M., Redmiles, D.F., 1998. Separating the wheat from the chaff in internet-mediated user feedback, In Proceedings of the Workshop on Internet-based Groupware for User Participation in Product Development held at CSCW'98. Reprinted in SIGGROUP Bulletin, 20 (1) 1999 35-40.
22. Hix D., Hartson H.R. Developing user interfaces, ensuring usability through product and process. 1993;Wiley, New York.
23. Hofstede G. Cultures And Organizations - Software of The Mind. 1991;Mc-Graw Hill, New York.
24. Jarvenpaa S., Trackinsky N., Vitale M. Consumer trust in an Internet store. Information Technology and Management. 1:(1-2):2000;45-71.
25. Kersten G.E., Matwin S., Noronha S., Kersten A. The Softwares for cultures and the cultures for software. Proceedings of the 8th European Conference on Information Systems. 2000;509-514.
26. Landauer T.K. The Trouble with Computers: Usefulness, Usability, and Productivity. 1995;MIT Press, London.
27. Langford M., Reeves T.E. The relationships between computer self-efficacy and personal characteristics of the beginning information systems student. Journal of Computer Information Systems. 38:(4):1998;41-44.
28. Livermoore C., Coronado J. Growing pains for designing global products. Day D., Dunckley L. Designing for Global Markets. Proceedings of IWIPS. vol. 3:2001;47-60 IWIPS.
29. Marcus A., Gould E.W. Crosscurrents: cultural dimensions and global web user-interface design. ACM Interactions. VII:(4):2000;32-46.
30. Merritt A.C., Helmreich R.L. Human factors on the flight deck. The influence of national culture. Journal of Cross-Cultural Psychology. 27:(1):1996;5-24.
31. Murphy J. Modelling, designer-tester-subject relationships in international usability testing. Day D., Dunckley L. Designing for Global Markets. vol. 3:2001;33-44 IWIPS, Milton Keynes.
32. Nielsen J. Designing Web Usability. 2000;New Riders Publishing.
33. Peirce C. Collected papers of Charles Sanders Peirce. 1953;Belnap Press, USA.
34. Rathod, M., Miranda, S.M., 1999. Telework and psychological distance: the mediating effects of culture and technology in four countries, SIGCPR Conference of the Association for Computing Machinery, New Orleans, April.
35. Rotter J.B. Generalised expectancies for internal versus external control of reinforcement. Psychological Monograms. vol. 80:1966;. pp. 1-28.
36. Saussure F. Course in General Linguistics. 1974;Collins Press, London.
37. Shneidermann B. Designing the User Interface. 1998;Addison Wesley, Reading, MA.
38. Smith A. Human Computer Factors: A Study of Users and Information Systems. 1997;McGraw Hill, New York.
39. Smith A., Dunckley L. Towards a total quality interface. Sasse M.A., Cunningham R.J., Winder R.L. People and Computers XI. 1996;Springer, London.
40. Smith A., Dunckley L. Using the LUCID method to optimise the acceptability of shared interfaces. Interacting with Computers. 9:1998;335-345.
41. Smith A., Dunckley L. Early Prototype evaluation and redesign: structuring the design space through contextual techniques. Interacting with Computers. 16:(6):2002;821-843.
42. Smith P.B., Dugan S., Trompenaars F. Locus of control and affectivity by gender and occupational status: a 14 nation study. Sex Roles. vol. 36:1997;. pp. 51-77.
43. Stapleton, J., 2003. DSDM Business Focused Development. DSDM Consortium.
44. Taguchi, G., 1986. Introduction to quality engineering: designing quality into products and processes, Asian Productivity Organization, available in the USA from American Supplier Institute, Dearborn MI.
45. Trompenaars, F., 1993. Riding the waves of culture. Nicholas Brealey.
46. Tudhope D., Beynon-Davies P., Mackay H. Prototyping Praxis: constructing computer systems and building belief. Human-Computer Interaction. 15:2000;353-383.
47. World trade, 2000. Adapting Products and Services for Global e-commerce, posted on 20 December 2000 and retrieved on 19th July 2003 from the World Wide Web http://www.worldtrademag.com/wt/cda/articleinformation/global_online_item/0, 3509,16955,00.html.
48. Yeo A. Usability evaluation in Malaysia. Proceedings of Fourth Asia Pacific Computer Human Interaction Conference: APCHI. 2000:2000;275-280.
49. Yeo A. Global Software Development Lifecycle: An Exploratory Study. Jacko J., Sears A., Beaudouin-Lafon M., Jacob R. CHI 2001: Conference on Human Factors in Computing Systems. 2001;104-111 ACM Press, xxx.