메뉴 건너뛰기




Volumn 37, Issue 11-12, 2003, Pages 1818-1841

Market orientation in Nordic banks: does nationality matter?

Author keywords

Banking; Customer relations; Empowerment; Market orientation; Scandinavia

Indexed keywords


EID: 85135320685     PISSN: 03090566     EISSN: None     Source Type: Journal    
DOI: 10.1108/03090560310495474     Document Type: Review
Times cited : (22)

References (63)
  • 1
    • 0034347412 scopus 로고    scopus 로고
    • Cross‐cultural industrial and organizational psychology: contributions, past developments, and future directions
    • Aycan, Z. (2000), “Cross‐cultural industrial and organizational psychology: contributions, past developments, and future directions”, Journal of Cross‐cultural Psychology, Vol. 31 No. 1, pp. 110‐28.
    • (2000) Journal of Cross‐cultural Psychology , vol.31 , Issue.1 , pp. 110-128
    • Aycan, Z.1
  • 2
    • 0346189916 scopus 로고    scopus 로고
    • Swedish management style – European or American heritage?
    • Jönsson, S. (Ed.), BAS, Gothenburg
    • Boter, H. and Holmquist, C. (1996), “Swedish management style – European or American heritage?”, in Jönsson, S. (Ed.), Perspectives of Scandinavian Management, BAS, Gothenburg, pp. 73‐96.
    • (1996) Perspectives of Scandinavian Management , pp. 73-96
    • Boter, H.1    Holmquist, C.2
  • 3
    • 85135289564 scopus 로고    scopus 로고
    • Web alters face of banking
    • 13 October
    • Brown‐Humes, C. (1999), “Web alters face of banking”, Financial Times Survey (Nordic Banking and Finance), 13 October.
    • (1999) Financial Times Survey
    • Brown‐Humes, C.1
  • 4
    • 85086978527 scopus 로고
    • Organizational and managerial roles in British and West German companies: an examiniation of the culture‐free thesis
    • Lammers, C.J.Hickson, D.J. and,and (Eds), Routledge and Kegan Paul, London
    • Child, J. and Kieser, A. (1979), “Organizational and managerial roles in British and West German companies: an examiniation of the culture‐free thesis”, in Lammers, C.J. and Hickson, D.J. (Eds), Organizations Alike and Unlike: International and Interinstitutional Studies in the Sociology of Organizations, Routledge and Kegan Paul, London, pp. 251‐72.
    • (1979) Organizations Alike and Unlike: International and Interinstitutional Studies in the Sociology of Organizations , pp. 251-272
    • Child, J.1    Kieser, A.2
  • 5
    • 0000801941 scopus 로고    scopus 로고
    • Integrating contemporary strategic perspectives
    • Cravens, D.W., Greenley, G., Piercy, N.F. and Slater, S. (1997), “Integrating contemporary strategic perspectives”, Long Range Planning, Vol. 30 No. 4, pp. 493‐506.
    • (1997) Long Range Planning , vol.30 , Issue.4 , pp. 493-506
    • Cravens, D.W.1    Greenley, G.2    Piercy, N.F.3    Slater, S.4
  • 6
    • 84970097289 scopus 로고
    • Organizational size and innovation
    • Damanpour, F. (1992), “Organizational size and innovation”, Organization Studies, Vol. 13 No. 3, pp. 375‐402.
    • (1992) Organization Studies , vol.13 , Issue.3 , pp. 375-402
    • Damanpour, F.1
  • 7
    • 0001036918 scopus 로고    scopus 로고
    • Organizational complexity and innovation: developing and testing multiple contingency models
    • Damanpour, F. (1996), “Organizational complexity and innovation: developing and testing multiple contingency models”, Management Science, Vol. 42 No. 5, pp. 693‐716.
    • (1996) Management Science , vol.42 , Issue.5 , pp. 693-716
    • Damanpour, F.1
  • 8
    • 85135286017 scopus 로고    scopus 로고
    • Danmarks Nationalbank (2000), Kvartalsoversigt 2. Kvartal 2000, available at: www.nationalbanken.dk/nb/.
    • (2000)
    • Danmarks Nationalbank, D.N.1
  • 10
    • 0040984002 scopus 로고
    • The capabilities of market‐driven organizations
    • Day, G.S. (1994), “The capabilities of market‐driven organizations”, Journal of Marketing, Vol. 58, pp. 37‐52.
    • (1994) Journal of Marketing , vol.58 , pp. 37-52
    • Day, G.S.1
  • 11
    • 0040218852 scopus 로고
    • Corporate culture, customer orientation, and innovativeness in Japanese firms: a quadrad analysis
    • Deshpandé, R., Farley, R.U. and Webster, F.E. (1993), “Corporate culture, customer orientation, and innovativeness in Japanese firms: a quadrad analysis”, Journal of Marketing, Vol. 57, January, pp. 23‐37.
    • (1993) Journal of Marketing , vol.57 , Issue.January , pp. 23-37
    • Deshpandé, R.1    Farley, R.U.2    Webster, F.E.3
  • 12
    • 0000436009 scopus 로고
    • The adoption of radical and incremental innovations: an empirical analysis
    • Dewar, R.D. and Dutton, J.E. (1986), “The adoption of radical and incremental innovations: an empirical analysis”, Management Science, Vol. 32, pp. 1422‐33.
    • (1986) Management Science , vol.32 , pp. 1422-1433
    • Dewar, R.D.1    Dutton, J.E.2
  • 13
    • 85135365375 scopus 로고
    • paper presented at the Workshop on Quality ManagementServices V, European Institute for Advanced StudiesManagement, Tilburg
    • Flohr Nielsen, J. (1995), “Organizing for quality in Danish retail banking”, paper presented at the Workshop on Quality Management in Services V, European Institute for Advanced Studies in Management, Tilburg.
    • (1995) Organizing for quality in Danish retail banking
    • Flohr Nielsen, J.1
  • 14
    • 0037341215 scopus 로고    scopus 로고
    • Listening to the customer and controlling the branches in financial services in Denmark and Finland
    • Flohr Nielsen, J. and Kock, S. (2003), “Listening to the customer and controlling the branches in financial services in Denmark and Finland”, The Service Industries Journal, Vol. 23 No. 2, pp. 150‐65.
    • (2003) The Service Industries Journal , vol.23 , Issue.2 , pp. 150-165
    • Flohr Nielsen, J.1    Kock, S.2
  • 15
    • 0037332999 scopus 로고    scopus 로고
    • The consequences and limits of empowerment in financial services
    • Flohr Nielsen, J. and Pedersen, C.P. (2003), “The consequences and limits of empowerment in financial services”, Scandinavian Journal of Management, Vol. 19 No. 1, pp. 63‐83.
    • (2003) Scandinavian Journal of Management , vol.19 , Issue.1 , pp. 63-83
    • Flohr Nielsen, J.1    Pedersen, C.P.2
  • 17
    • 0001942405 scopus 로고    scopus 로고
    • Market orientation and corporate success: findings from Germany
    • Fritz, W. (1996), “Market orientation and corporate success: findings from Germany”, European Journal of Marketing, Vol. 30 No. 8, pp. 59‐74.
    • (1996) European Journal of Marketing , vol.30 , Issue.8 , pp. 59-74
    • Fritz, W.1
  • 19
    • 0033228906 scopus 로고    scopus 로고
    • Relationship marketing: challenges for the organization
    • Grönroos, C. (1999), “Relationship marketing: challenges for the organization”, Journal of Business Research, Vol. 46, pp. 327‐35.
    • (1999) Journal of Business Research , vol.46 , pp. 327-335
    • Grönroos, C.1
  • 20
    • 84986129177 scopus 로고
    • Marketing‐orientation revisited: the crucial role of the part‐time marketer
    • Gummesson, E. (1991), “Marketing‐orientation revisited: the crucial role of the part‐time marketer”, European Journal of Marketing, Vol. 25 No. 2, pp. 60‐75.
    • (1991) European Journal of Marketing , vol.25 , Issue.2 , pp. 60-75
    • Gummesson, E.1
  • 21
    • 0032355264 scopus 로고    scopus 로고
    • Market orientation and organizational performance: is innovation a missing link
    • Han, J.K., Kim, N. and Srivastava, R.K. (1998), “Market orientation and organizational performance: is innovation a missing link”, Journal of Marketing, Vol. 62, pp. 30‐45.
    • (1998) Journal of Marketing , vol.62 , pp. 30-45
    • Han, J.K.1    Kim, N.2    Srivastava, R.K.3
  • 22
    • 84992933507 scopus 로고    scopus 로고
    • No such thing as market orientation – a call for no more papers
    • Henderson, S. (1998), “No such thing as market orientation – a call for no more papers”, Management Decision, Vol. 36 No. 9, pp. 598‐609.
    • (1998) Management Decision , vol.36 , Issue.9 , pp. 598-609
    • Henderson, S.1
  • 24
    • 84970331544 scopus 로고
    • Measurement in cross‐cultural psychology: a review and comparison of strategies
    • Hui, C.H. and Triandis, H.C. (1985), “Measurement in cross‐cultural psychology: a review and comparison of strategies”, Journal of Cross‐cultural Psychology, Vol. 16, pp. 131‐52.
    • (1985) Journal of Cross‐cultural Psychology , vol.16 , pp. 131-152
    • Hui, C.H.1    Triandis, H.C.2
  • 25
    • 21144463066 scopus 로고
    • Market orientation: antecedents and consequences
    • Jaworski, B.J. and Kohli, A.K. (1993), “Market orientation: antecedents and consequences”, Journal of Marketing, Vol. 57, pp. 53‐70.
    • (1993) Journal of Marketing , vol.57 , pp. 53-70
    • Jaworski, B.J.1    Kohli, A.K.2
  • 26
    • 0000548933 scopus 로고    scopus 로고
    • Market orientation: review, refinement and roadmap
    • Jaworski, B.J. and Kohli, A.K. (1996), “Market orientation: review, refinement and roadmap”, Journal of Market Focused Management, Vol. 1, pp. 119‐35.
    • (1996) Journal of Market Focused Management , vol.1 , pp. 119-135
    • Jaworski, B.J.1    Kohli, A.K.2
  • 28
    • 0003048219 scopus 로고
    • Market orientation: the construct, research propositions, and managerial implications
    • Kohli, A.K. and Jaworski, B.J. (1990), “Market orientation: the construct, research propositions, and managerial implications”, Journal of Marketing, Vol. 54, pp. 1‐18.
    • (1990) Journal of Marketing , vol.54 , pp. 1-18
    • Kohli, A.K.1    Jaworski, B.J.2
  • 30
    • 0141431950 scopus 로고    scopus 로고
    • A synthesis of contemporary market orientation perspectives
    • Lafferty, B.A. and Hult, G.T.M. (2001), “A synthesis of contemporary market orientation perspectives”, European Journal of Marketing, Vol. 35 No. 1/2, pp. 92‐109.
    • (2001) European Journal of Marketing , vol.35 , Issue.1-2 , pp. 92-109
    • Lafferty, B.A.1    Hult, G.T.M.2
  • 31
    • 33749285736 scopus 로고
    • Market orientation and firm size: an empirical examination in UK firms
    • Liu, H. (1995), “Market orientation and firm size: an empirical examination in UK firms”, European Journal of Marketing, Vol. 29 No. 1, pp. 57‐71.
    • (1995) European Journal of Marketing , vol.29 , Issue.1 , pp. 57-71
    • Liu, H.1
  • 33
    • 85135319089 scopus 로고    scopus 로고
    • Danmark halter bagefter på IT
    • Mikkelsen, O. and Gården, H. (2000), “Danmark halter bagefter på IT”, Børsen, 28 February, pp. 20‐1.
    • (2000) Børsen , Issue.28 February , pp. 20-21
    • Mikkelsen, O.1    Gården, H.2
  • 34
    • 21344475322 scopus 로고
    • The commitment‐trust theory of relationship marketing
    • Morgan, R.M. and Hunt, S.D. (1994), “The commitment‐trust theory of relationship marketing”, Journal of Marketing, Vol. 58, July, pp. 20‐38.
    • (1994) Journal of Marketing , vol.58 , Issue.July , pp. 20-38
    • Morgan, R.M.1    Hunt, S.D.2
  • 35
    • 0002954788 scopus 로고
    • The effect of a market orientation on business profitability
    • Narver, J.C. and Slater, S.F. (1990), “The effect of a market orientation on business profitability”, Journal of Marketing, Vol. 54, pp. 20‐35.
    • (1990) Journal of Marketing , vol.54 , pp. 20-35
    • Narver, J.C.1    Slater, S.F.2
  • 36
    • 85131715625 scopus 로고
    • Cross‐cultural management research: trend and future directions
    • Negandhi, A.T. (1983), “Cross‐cultural management research: trend and future directions”, Journal of International Business Studies, Fall, pp. 451‐68.
    • (1983) Journal of International Business Studies , Issue.Fall , pp. 451-468
    • Negandhi, A.T.1
  • 37
    • 0001293005 scopus 로고
    • A four nation study of the relationship between marketing effectiveness, corporate culture, corporate values, and market orientation
    • Norburn, D., Birley, S., Dunn, M. and Payne, A. (1990), “A four nation study of the relationship between marketing effectiveness, corporate culture, corporate values, and market orientation”, Journal of International Business Studies, Fall, pp. 451‐68.
    • (1990) Journal of International Business Studies , Issue.Fall , pp. 451-468
    • Norburn, D.1    Birley, S.2    Dunn, M.3    Payne, A.4
  • 39
    • 84968188629 scopus 로고
    • What we know about the strategic management of technology
    • Pavitt, K. (1990), “What we know about the strategic management of technology”, California Management Review, Vol. 32, Spring, pp. 17‐26.
    • (1990) California Management Review , vol.32 , Issue.Spring , pp. 17-26
    • Pavitt, K.1
  • 40
    • 0347052532 scopus 로고    scopus 로고
    • Market orientation and business performance: some European evidence
    • Pitt, L., Caruana, A. and Berthon, P.R. (1996), “Market orientation and business performance: some European evidence”, International Marketing Review, Vol. 13 No. 1, pp. 5‐18.
    • (1996) International Marketing Review , vol.13 , Issue.1 , pp. 5-18
    • Pitt, L.1    Caruana, A.2    Berthon, P.R.3
  • 41
    • 84965650161 scopus 로고
    • Assertiveness and aggression in marketplace exchanges
    • Richins, M.L. and Verhage, B.J. (1987), “Assertiveness and aggression in marketplace exchanges”, Journal of Cross‐Cultural Psychology, Vol. 18, March, pp. 93‐105.
    • (1987) Journal of Cross‐Cultural Psychology , vol.18 , Issue.March , pp. 93-105
    • Richins, M.L.1    Verhage, B.J.2
  • 42
    • 0030170804 scopus 로고    scopus 로고
    • Market orientation in United States and Scandinavian companies: a cross cultural study
    • Selnes, F., Jaworski, B.J. and Kohli, A.K. (1996), “Market orientation in United States and Scandinavian companies: a cross cultural study”, Scandinavian Journal of Management, Vol. 12 No. 2, pp. 139‐57.
    • (1996) Scandinavian Journal of Management , vol.12 , Issue.2 , pp. 139-157
    • Selnes, F.1    Jaworski, B.J.2    Kohli, A.K.3
  • 43
    • 3242753566 scopus 로고
    • Relationship marketing in consumer markets: antecedents and consequencies
    • Sheth, J.N. and Parvatiyar, A. (1995), “Relationship marketing in consumer markets: antecedents and consequencies”, Journal of the Academy of Marketing Science, Vol. 23 No. 4, pp. 255‐71.
    • (1995) Journal of the Academy of Marketing Science , vol.23 , Issue.4 , pp. 255-271
    • Sheth, J.N.1    Parvatiyar, A.2
  • 44
    • 21344497205 scopus 로고
    • Does competitive environment moderate the market orientation‐performance relationship?
    • Slater, S.F. and Narver, J.C. (1994), “Does competitive environment moderate the market orientation‐performance relationship?”, Journal of Marketing, Vol. 58, January, pp. 46‐55.
    • (1994) Journal of Marketing , vol.58 , Issue.January , pp. 46-55
    • Slater, S.F.1    Narver, J.C.2
  • 45
    • 84992988776 scopus 로고
    • Market orientation and the learning organization
    • Slater, S.F. and Narver, J.C. (1995), “Market orientation and the learning organization”, Journal of Marketing, Vol. 59, July, pp. 63‐74.
    • (1995) Journal of Marketing , vol.59 , Issue.July , pp. 63-74
    • Slater, S.F.1    Narver, J.C.2
  • 46
    • 0002576092 scopus 로고    scopus 로고
    • The positive effect of market orientation on business profitability: a balanced replication
    • Slater, S.F. and Narver, J.C. (2000), “The positive effect of market orientation on business profitability: a balanced replication”, Journal of Business Research, Vol. 48, pp. 69‐73.
    • (2000) Journal of Business Research , vol.48 , pp. 69-73
    • Slater, S.F.1    Narver, J.C.2
  • 47
    • 85135292893 scopus 로고    scopus 로고
    • Scandinavian management: menage or manege
    • Jönsson, S. (Ed.), BAS, Gothenburg
    • Søndergaard, M. (1996), “Scandinavian management: menage or manege”, in Jönsson, S. (Ed.), Perspectives of Scandinavian Management, BAS, Gothenburg, pp. 97‐126.
    • (1996) Perspectives of Scandinavian Management , pp. 97-126
    • Søndergaard, M.1
  • 48
    • 0001936395 scopus 로고    scopus 로고
    • Listening to the customer – the concept of a service – quality information system
    • Berry, L.L. and Parasuraman, A. (1997), “Listening to the customer – the concept of a service – quality information system”, Sloan Management Review, Spring, pp. 65‐76.
    • (1997) Sloan Management Review , Issue.Spring , pp. 65-76
    • Berry, L.L.1    Parasuraman, A.2
  • 49
    • 0009108166 scopus 로고
    • Sustainable competitive advantage in service industries: a conceptual model and research propositions
    • Bharadwaj, S.G., Varadarajan, P.R. and Fahy, J. (1993), “Sustainable competitive advantage in service industries: a conceptual model and research propositions”, Journal of Marketing, Vol. 57, pp. 83‐99.
    • (1993) Journal of Marketing , vol.57 , pp. 83-99
    • Bharadwaj, S.G.1    Varadarajan, P.R.2    Fahy, J.3
  • 50
    • 0000050762 scopus 로고    scopus 로고
    • The implications of information technology infrastructure for business process redesign
    • Broadbent, M., Weill, P. and St Clair, D. (1999), “The implications of information technology infrastructure for business process redesign”, MIS Quarterly, Vol. 23 No. 2, pp. 159‐82.
    • (1999) MIS Quarterly , vol.23 , Issue.2 , pp. 159-182
    • Broadbent, M.1    Weill, P.2    St Clair, D.3
  • 51
    • 0030543833 scopus 로고    scopus 로고
    • Agents of change? Bank branch managers and the management of corporate culture change
    • Brubakk, B. and Wilkinson, A. (1996), “Agents of change? Bank branch managers and the management of corporate culture change”, International Journal of Service Industry Management, Vol. 7 No. 2, pp. 21‐43.
    • (1996) International Journal of Service Industry Management , vol.7 , Issue.2 , pp. 21-43
    • Brubakk, B.1    Wilkinson, A.2
  • 52
    • 0039772280 scopus 로고    scopus 로고
    • Customer‐led and market‐oriented: a matter of balance
    • Connor, T. (1999), “Customer‐led and market‐oriented: a matter of balance”, Strategic Management Journal, Vol. 20, pp. 1157‐63.
    • (1999) Strategic Management Journal , vol.20 , pp. 1157-1163
    • Connor, T.1
  • 54
    • 84986037773 scopus 로고    scopus 로고
    • Management behaviour and barriers to market orientation in retailing companies
    • Harris, L.C. and Piercy, N.F. (1999), “Management behaviour and barriers to market orientation in retailing companies”, Journal of Service Marketing, Vol. 13 No. 2, pp. 113‐31.
    • (1999) Journal of Service Marketing , vol.13 , Issue.2 , pp. 113-131
    • Harris, L.C.1    Piercy, N.F.2
  • 57
    • 0005414656 scopus 로고    scopus 로고
    • Implementing market segmentation strategies in UK personal financial services
    • Meadows, M. and Dibb, S. (1998), “Implementing market segmentation strategies in UK personal financial services”, The Service Industries Journal, Vol. 18 No. 2, pp. 45‐63.
    • (1998) The Service Industries Journal , vol.18 , Issue.2 , pp. 45-63
    • Meadows, M.1    Dibb, S.2
  • 59
    • 0033406935 scopus 로고    scopus 로고
    • Implementing marketing strategies: developing and testing a managerial theory
    • Noble, C.H. and Mokwa, M.P. (1999), “Implementing marketing strategies: developing and testing a managerial theory”, Journal of Marketing, Vol. 63 No. 3, pp. 57‐73.
    • (1999) Journal of Marketing , vol.63 , Issue.3 , pp. 57-73
    • Noble, C.H.1    Mokwa, M.P.2
  • 61
    • 0032373171 scopus 로고    scopus 로고
    • Market‐based assets and shareholder value: a framework for analysis
    • Srivastava, R.K., Shervani, T.A. and Fahey, L. (1998), “Market‐based assets and shareholder value: a framework for analysis”, Journal of Marketing, Vol. 62, January, pp. 2‐18.
    • (1998) Journal of Marketing , vol.62 , Issue.January , pp. 2-18
    • Srivastava, R.K.1    Shervani, T.A.2    Fahey, L.3
  • 62
    • 0001416686 scopus 로고    scopus 로고
    • Segmentation based on customer profitability: retrospective analysis of retail bank customers
    • Storbacka, K. (1997), “Segmentation based on customer profitability: retrospective analysis of retail bank customers”, Journal of Marketing Management, Vol. 13, pp. 479‐92.
    • (1997) Journal of Marketing Management , vol.13 , pp. 479-492
    • Storbacka, K.1
  • 63
    • 0030548125 scopus 로고    scopus 로고
    • The behavioural consequences of service quality
    • Zeithaml, V.A., Berry, L.L. and Parasuraman, A. (1996), “The behavioural consequences of service quality”, Journal of Marketing, Vol. 60, April, pp. 31‐46.
    • (1996) Journal of Marketing , vol.60 , Issue.April , pp. 31-46
    • Zeithaml, V.A.1    Berry, L.L.2    Parasuraman, A.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.