The consequences and limits of empowerment in financial services

Scandinavian Journal of Management

Volumn 19, Issue 1, 2003, Pages 63-83

  Nielsen, Jørn Flohr ^b   Pedersen, Christian Preuthun ^a  

^a Aalborg Industries AS   (Denmark)

^b AARHUS UNIVERSITY   (Denmark)

Author keywords

Empowerment; Financial services; Implementation; Profit orientation; Service quality

Indexed keywords

EID: 0037332999     PISSN: 09565221     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0956-5221(01)00032-X     Document Type: Article

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