From listening to the customer to controlling with customer focus: Facing the barriers in nordic financial services

Service Industries Journal

Volumn 23, Issue 2, 2003, Pages 150-165

  Flohr Nielsen, Jørn ^a   Kock, Sören ^b  

^a AARHUS UNIVERSITY   (Denmark)

^b HANKEN SCHOOL OF ECONOMICS   (Finland)

Author keywords

[No Author keywords available]

Indexed keywords

BANKING; COMPARATIVE STUDY; FINANCIAL SERVICES; INDUSTRIAL COMPETITION; INDUSTRIAL PERFORMANCE; INFORMATION TECHNOLOGY;

DENMARK; FINLAND;

EID: 0037341215     PISSN: 02642069     EISSN: None     Source Type: Journal    
DOI: 10.1080/02642060412331300932     Document Type: Article

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