Measuring what matters: the positioning of students in feedback processes within national student satisfaction surveys

Studies in Higher Education

Volumn 47, Issue 7, 2022, Pages 1524-1536

  Winstone, Naomi E ^a,b   Ajjawi, Rola ^b   Dirkx, Kim ^c   Boud, David ^b,d,e  

^a UNIVERSITY OF SURREY   (United Kingdom)

^b DEAKIN UNIVERSITY   (Australia)

^c OPEN UNIVERSITY OF THE NETHERLANDS   (Netherlands)

^d UNIVERSITY OF TECHNOLOGY SYDNEY   (Australia)

^e MIDDLESEX UNIVERSITY   (United Kingdom)

Author keywords

agency; Feedback; quality; student evaluation surveys; undergraduates

Indexed keywords

EID: 85105417298     PISSN: 03075079     EISSN: 1470174X     Source Type: Journal    
DOI: 10.1080/03075079.2021.1916909     Document Type: Article

References (34)

1. Ajjawi, R., and D. Boud. 2017. “ Researching Feedback Dialogue: An Interactional Analysis Approach.” Assessment and Evaluation in Higher Education 42 (2): 252–65. doi: 10.1080/02602938.2015.1102863.
2. Bearman, M., and R. Ajjawi. 2018. “ Actor-Network Theory and the OSCE: Formulating a New Research Agenda for a Post-Psychometric era.” Advances in Health Sciences Education 23 (5): 1037–49. doi: 10.1007/s10459-017-9797-7.
3. Bennett, R., and S. Kane. 2014. “ Students’ Interpretations of the Meanings of Questionnaire Items in the National Student Survey.” Quality in Higher Education 20 (2): 129–64. doi: 10.1080/13538322.2014.924786.
4. Biesta, G. 2009. “ Good Education in an age of Measurement: on the Need to Reconnect with the Question of Purpose in Education.” Educational Assessment, Evaluation and Accountability 21 (1): 33–46. doi: 10.1007/s11092-008-9064-9.
5. Boud, D., and E. Molloy. 2013. “ Rethinking Models of Feedback for Learning: The Challenge of Design.” Assessment and Evaluation in Higher Education 38 (6): 698–712. doi: 10.1080/02602938.2012.691462.
6. Brooks, R. 2021. “ The Construction of Higher Education Students Within National Policy: A Cross-European Comparison”. Compare: A Journal of Comparative and International Education.” 51 (2): 161–180. doi: 10.1080/03057925.2019.1604118.
7. Carless, D. 2015. Excellence in University Assessment: Learning from Award-Winning Practice. London: Routledge.
8. Carless, D., and D. Boud. 2018. “ The Development of Student Feedback Literacy: Enabling Uptake of Feedback.” Assessment and Evaluation in Higher Education 43 (8): 1315–25. doi: 10.1080/02602938.2018.1463354.
9. Carpenter, S. K., A. E. Witherby, and S. K. Tauber. 2020. “ On Students’ (Mis)Judgments of Learning and Teaching Effectiveness.” Journal of Applied Research in Memory and Cognition 9 (2): 137–51. doi: 10.1016/j.jarmac.2019.12.009.
10. Dawson, P., M. Henderson, P. Mahoney, M. Phillips, T. Ryan, D. Boud, and E. Molloy. 2019. “ What Makes for Effective Feedback: Staff and Student Perspectives.” Assessment and Evaluation in Higher Education 44 (1): 25–36. doi: 10.1080/02602938.2018.1467877.
11. Dusi, D., and J. Huisman. 2020. “ It’s More Complex Than it Seems! Employing the Concept of Prosumption to Grasp the Heterogeneity and Complexity of Student Roles in Higher Education.” Higher Education. Advance Online Publication. doi: 10.1007/s10734-020-00588-1.
12. Fenwick, F. 2009. “ Making to Measure? Reconsidering Assessment in Professional Continuing Education.” Studies in Continuing Education 31 (3): 229–44. doi: 10.1080/01580370903271446.
13. Gorur, R. 2016. “ Seeing Like PISA: A Cautionary Tale About the Performativity of International Assessments.” European Educational Research Journal 15 (5): 598–616. doi: 10.1177/1474904116658299.
14. Hargreaves, A., A. Boyle, and A. Harris. 2014. Uplifting Leadership: How Organizations, Teams, and Communities Raise Performance. Hoboken, NJ: John Wiley & Sons.
15. Henderson, M., R. Ajjawi, D. Boud, and E. Molloy. 2019. “ Identifying Feedback That has Impact.” In The Impact of Feedback in Higher Education, edited by M. Henderson, R. Ajjawi, D. Boud, and E. Molloy, 15–34. Cham: Springer.
16. Knight, P. T. 2002. “ The Achilles Heel of Quality: The Assessment of Student Learning.” Quality in Higher Education 81: 107–15. doi: 10.1080/1353832022012750.
17. Kornell, N. 2020. “ Why and how you Should Read Student Evaluations of Teaching.” Journal of Applied Research in Memory and Cognition 9 (2): 165–9. doi: 10.1016/j.jarmac.2020.02.006.
18. Kuh, G. D. 2003. “ What We’re Learning About Student Engagement from NSSE: Benchmarks for Effective Educational Practices.” Change: The Magazine of Higher Learning 35 (2): 24–32. doi: 10.1080/00091380309604090.
19. Langan, A. M., and W. E. Harris. 2019. “ National Student Survey Metrics: Where is the Room for Improvement? ” Higher Education 78 (6): 1075–89. doi: 10.1007/s10734-019-00389-1.
20. Leach, T. 2019. “ Satisfied with What? Contested Assumptions About Student Expectations and Satisfaction in Higher Education.” Research in Post-Compulsory Education 24 (2-3): 155–72. doi: 10.1080/13596748.2019.1596410.
21. Mendes, P., C. Thomas, and E. Cleaver. 2011. “ The Meaning of Prompt Feedback and Other Student Perceptions of Feedback: Should National Student Survey Scores be Taken at Face Value? ” Engineering Education 6 (1): 31–9. doi: 10.11120/ened.2011.06010031.
22. Nicol, D. 2010. “ From Monologue to Dialogue: Improving Written Feedback Processes in Mass Higher Education.” Assessment and Evaluation in Higher Education 35 (5): 501–17. doi: 10.1080/02602931003786559.
23. Nicol, D. 2020. “ The Power of Internal Feedback: Exploiting Natural Comparison Processes”. Assessment and Evaluation in Higher Education. Advance Online Publication. doi: 10.1080/02602938.2020.1823314.
24. Pokorny, H., and P. Pickford. 2010. “ Complexity, Cues and Relationships: Student Perceptions of Feedback.” Active Learning in Higher Education 11 (1): 21–30. doi: 10.1177/1469787409355872.
25. Spence, C. 2019. “ ‘Judgement’ Versus ‘Metrics’ in Higher Education Management.” Higher Education 77 (5): 761–75. doi: 10.1007/s10734-018-0300-z.
26. Spooren, P., B. Brockx, and D. Mortelmans. 2013. “ On the Validity of Student Evaluation of Teaching: The State of the art.” Review of Educational Research 83 (4): 598–642. doi: 10.3102/0034654313496870.
27. Tai, J., R. Ajjawi, D. Boud, P. Dawson, and E. Panadero. 2018. “ Developing Evaluative Judgement: Enabling Students to Make Decisions About the Quality of Work.” Higher Education 76 (3): 467–81. doi: 10.1007/s10734-017-0220-3.
28. Van der Kleij, F. M., L. E. Adie, and J. J. Cumming. 2019. “ A Meta-Review of the Student Role in Feedback.” International Journal of Educational Research 98: 303–23. doi: 10.1016/j.ijer.2019.09.005.
29. Williams, J., and D. Kane. 2009. “ Assessment and Feedback: Institutional Experiences of Student Feedback, 1996 to 2007.” Higher Education Quarterly 63 (3): 264–86. doi: 10.1111/j.1468-2273.2009.00430.x.
30. Winstone, N. E., and D. Boud. 2019. “ Developing Assessment Feedback: From Occasional Survey to Everyday Practice.” In Engaging Student Voices in Higher Education: Diverse Perspectives and Expectations in Partnership, edited by S. Lygo-Baker, I. M. Kinchin, and N. E. Winstone, 109–23. London: Palgrave.
31. Winstone, N. E., D. Boud, P. Dawson, and M. Heron. 2021. “From Feedback-as-Information to Feedback-as-Process: A Linguistic Analysis of the Feedback Literature”. Assessment & Evaluation in Higher Education. doi: 10.1080/02602938.2021.1902467
32. Winstone, N., and D. Carless. 2019. Designing Effective Feedback Processes in Higher Education: A Learning-Focused Approach. London: Routledge.
33. Winstone, N. E., R. A. Nash, M. Parker, and J. Rowntree. 2017. “ Supporting Learners’ Agentic Engagement with Feedback: A Systematic Review and a Taxonomy of Recipience Processes.” Educational Psychologist 52 (1): 17–37. doi: 10.1080/00461520.2016.1207538.
34. Youmans, R. J., and B. D. Lee. 2007. “ Fudging the Numbers: Distributing Chocolate Influences Student Evaluations of an Undergraduate Course.” Teaching of Psychology 34 (4): 245–7. doi: 10.1080/00986280701700318.