Students' interpretations of the meanings of questionnaire items in the National Student Survey

Quality in Higher Education

Volumn 20, Issue 2, 2014, Pages 129-164

  Bennett, Roger ^a   Kane, Suzanne ^b  

^a LONDON METROPOLITAN UNIVERSITY   (United Kingdom)

^b UNIVERSITY OF SALFORD   (United Kingdom)

Author keywords

conjoint analysis; engagement; feedback; learning orientation; National Student Survey; student satisfaction; teaching quality

Indexed keywords

EID: 84904544533     PISSN: 13538322     EISSN: 14701081     Source Type: Journal    
DOI: 10.1080/13538322.2014.924786     Document Type: Article

References (72)

1. Ames, C. & Archer, J., 1988, 'Achievement goals in the classroom: students' learning strategies and motivation processes', Journal of Educational Psychology, 80(3), pp. 260-67.
2. Archer, J., 2002, 'A question of motives', Times Higher Education, 31 May 2002, p. 14.
3. Astin, A., 1999, 'Student involvement: a developmental theory for higher education', Journal of College Student Development, 40(5), pp. 518-29.
4. Bennett, R., 2004, 'Students' motives for enrolling on business degrees in a post-1992 university', International Journal of Educational Management, 18(1), pp. 25-36.
5. Bennett, R. & Barkensjo, A., 2005, 'Characteristics of academically excellent business studies students in a post-1992 university', Research in Post-compulsory Education, 10(1), pp. 5-26.
6. Bogden, R. & Bilden, S., 1982, Qualitative Research for Education: An introduction to theory and methods (Boston MA, Allyn and Bacon).
7. Boshier, R., 1991, 'Psychometric properties of the alternative form of the education participation scale', Adult Education Quarterly, 41(3), pp. 150-67.
8. Boud, D., 2012, 'A transformative activity', Times Higher Education, 6 September 2012, p. 30.
9. Bowden, R., 2000, 'Fantasy higher education: university and college league tables', Quality in Higher Education, 6(1), pp. 41-60.
10. Briscoe, J., Hall, D. & Frautschy DeMuth, R., 2006, 'Protean and boundaryless careers: an empirical exploration', Journal of Vocational Behavior, 69, pp. 30-47.
11. Brown, S., 2011, 'Bringing about positive change in the higher education student experience: a case study', Quality Assurance in Education, 19(3), pp. 195-207.
12. Clewes, D., 2003, 'A student-centred conceptual model of service quality in higher education', Quality in Higher Education, 9(1), pp. 69-85.
13. Cook, A. & Leckey, J., 1999, 'Do expectations meet reality? A survey of changes in first-year student opinion', Journal of Further and Higher Education, 23(2), pp. 157-71.
14. Deci, E., Vallerand, R., Pelletier, L. & Ryan, R., 1991, 'Motivation and education: the self-determination perspective', Educational Psychologist, 26(3-4), pp. 325-46.
15. DeShields, O., Kara, A. & Kaynak, E., 2005, 'Determinants of business student satisfaction and retention in higher education: apply Herzberg's two-factor theory', International Journal of Educational Management, 19(2), pp. 128-39.
16. Dickie, C., Kayani, A. & Dickie, L., 2010, 'Management of student engagement: a matrix consolidated', Journal of Information Technology and Economic Development, 1(1), pp. 16-39.
17. Douglas, J., Douglas, A. & Barnes, B., 2006, 'Measuring student satisfaction at a UK university', Quality Assurance in Education, 14(3), pp. 251-67.
18. Douglas, J., McClelland, R., Davis, J. & Sudbury, L., 2009, 'Using critical incident technique (CIT) to capture the voice of the student', The TQM Journal, 21(4), pp. 305-18.
19. Eley, M., 2001, 'The course experience questionnaire: altering question format and phrasing could improve the CEQ's effectiveness', Higher Education Research and Development, 20(3), pp. 293-12.
20. Ethington, C., 1990, 'A psychological model of student persistence', Research in Higher Education, 31(3), pp. 279-93.
21. Fazey, D. & Fazey, J., 2001, 'The potential for autonomy in learning: perceptions of competence, motivation and locus of control in first-year undergraduate students', Studies in Higher Education, 26(3), pp. 345-61.
22. Gibney, E., 2013, 'The student experience survey 2013', Times Higher Education, 25 April. Available at http://www.timeshighereducation.co.uk/news/the-student-experience-survey-2013/2003450.article (accessed 25 May 2013).
23. Gill, J., 2012, 'Leading lights on the path to getting it right', Times Higher Education, 26 April 2012.
24. Globe and Mail, 2012, Canadian University Report 2013: City satisfaction, last updated 23 October. Available at http://www.theglobeandmail.com/news/national/education/canadian-university-report/canadian-university-report-2013-city-satisfaction/article4631599/ (accessed 21 December 2012).
25. Grace, D., Weven, S., Bodey, K., Ross, M. & Weaven, K., 2012, 'Putting student evaluations in perspective: the course experience quality and satisfaction model', Studies in Higher Education, 38(2), pp. 35-43.
26. Green, P. & Srinivasan, V., 1990, 'Conjoint analysis in marketing: new developments with implications for research and practice', Journal of Marketing, 54(4), pp. 3-19.
27. Gustafsson, A., Hermann, A. & Huber, F., 2007, Conjoint Measurement: Methods and applications (Berlin, Springer).
28. Haggis, T., 2009, 'What have we been thinking of? A critical overview of 40 years of student learning research in higher education', Studies in Higher Education, 34(4), pp. 377-90.
29. Hair, J., Black, W., Babin, B., Anderson, R. & Tatham, R., 2010, Multivariate Data Analysis, A global perspective (London, Prentice-Hall International).
30. Harvey, L., 2002, 'Listen to learners' Times Higher Education Supplement, 7 December 2001.
31. Harvey, L., 2003, 'Student feedback', Quality in Higher Education, 9(1), pp. 3-20.
32. Harvey, L., 2008, 'National student survey' Times Higher Education, June 2008.
33. Harvey, L., 2011, 'Overview: The nexus of feedback and improvement', in Nair, C.S. & Mertova, P. (Eds.) Student Feedback: The cornerstone to an effective quality assurance system in higher education (Cambridge, Woodhead).
34. Hazelkorn, E., 2008, 'Learning to live with league tables and ranking: the experience of institutional leaders', Higher Education Policy, 21, pp. 193-215.
35. Higher Education Funding Council for England (HEFCE), 2010, 'Understanding the information needs of users of public information about higher education, enhancing and developing the national student survey', August. Available at http://www.hefce.ac.uk/data/year/2010/understandingtheinformationneedsofusersofpublicinformationabouthighereducationenhancinganddevelopingthenationalstudentsurvey/ (accessed 12 March 2014).
36. Higher Education Funding Council for England (HEFCE), 2013, National Student Survey, (Bristol, HEFCE). Available at https://www.hefce.ac.uk/whatwedo/lt/publicinfo/nss/ (accessed 2 August 2013).
37. Hill, Y., Lomas, L. & MacGregor, J., 2003, 'Students' perceptions of quality in higher education', Quality Assurance in Education, 11(1), pp. 15-20.
38. Houle, C., 1961, The Inquiring Mind (Madison, University of Wisconsin Press).
39. Kuh, G., 2001a, The National Survey of Student Engagement: Conceptual framework and overview of psychometric properties (Bloomington IN, Indiana University Centre for Postsecondary Research and Planning).
40. Kuh, G., 2001b, 'Assessing what really matters to student learning', Change, 33(3), pp. 10-7.
41. Kuh, G., 2003, 'What we're learning about student engagement from NSSE', Change, 35(2), pp. 24-32.
42. Kuh, G., 2007, 'How to help students achieve', Chronicle of Higher Education, 53(4), pp. 12-3.
43. Kuh, G., 2009a, 'The national survey of student engagement: conceptual and empirical foundations', New Directions for Institutional Research, 2009 (141), pp. 5-20.
44. Kuh, G., 2009b, 'What student affairs professionals need to know about student engagement', Journal of College Student Development, 50, pp. 683-706.
45. Kuh, G., Cruce, T., Shoup, R., Kinzie, J. & Gonyea, R., 2008, 'Unmasking the effects of student engagement on first-year college grades and persistence', Journal of Higher Education, 79(5), pp. 540-63.
46. Law, D., 2010, 'Quality assurance in post-secondary education: the student experience', Quality Assurance in Education, 18(4), pp. 250-70.
47. Mahenthiran, S. & Rouse, P., 2000, 'The impact of group selection on student performance and satisfaction', International Journal of Educational Management, 14(6), pp. 255-65.
48. Mäkinen, K., Olkinuora, E. & Lonka, K., 2004, 'Students at risk: students' general study orientations and abandoning/prolonging the course of studies', Higher Education, 48(2), pp. 173-88.
49. Marsh, H., 1984, 'Students' evaluations of university teaching: dimensionality, reliability, validity, potential biases and utility', Journal of Educational Psychology, 76(5), pp. 707-54.
50. Marsh, H. & Cheng, J., 2008, National Student Survey of Teaching in UK Universities: Multilevel structure and differentiation at the level of university and discipline. preliminary results (Oxford, Oxford University, Department of Education).
51. Massingham, P. & Herrington, T., 2006, 'Does attendance matter? An examination of student attitudes, participation, performance and attendance', Journal of University Teaching and Learning Practice, 3(2), pp. 82-103.
52. McInnis, C., Griffin, P., James, R. & Coates, H., 2001, Development of the Course Experience Questionnaire (Melbourne, University of Melbourne, Centre for the Study of Higher Education).
53. Molinari, J. & Huonker, J., 2010, 'Diagnosing student engagement in the business school classroom', Journal of the Academy of Business Education, 11(3), pp. 1-16.
54. Newmann, F., 1992, Student Engagement and Achievement in American Secondary Schools (New York, Teachers College Press).
55. Oosterbeek, H., Groot, W. & Hartog, J., 1992, 'An empirical analysis of university choice and earnings', The Economist, 140(3), pp. 293-309.
56. Pace, C., 1980, 'Measuring the quality of student effort', Current Issues in Higher Education, 2(1), pp. 10-6.
57. Pascarella, E. & Terenzini, P., 2005, How College Affects Students: A third decade of research (San Francisco, Jossey-Bass).
58. Reeve, J., 2002, 'Self-determination theory applied to educational settings', in Deci, E. & Ryan, R. (Eds.) Handbook of Self-determination Research (Woodbridge, Suffolk, Boydell and Brewer).
59. Richardson, J., 1995, 'Mature students in higher education: an investigation of approaches to studying and academic performance', Studies in Higher Education, 20(1), pp. 5-17.
60. Richardson, J., 2005, 'Instruments for obtaining student feedback: a review of the literature', Assessment and Evaluation in Higher Education, 30(4), pp. 387-415.
61. Roberts, D. & Timpson, L., 2007, 'Reputation management for universities', The Knowledge Partnership, Working Paper Series No. 2, Available at http://www.theknowledgepartnership.com/uk/published-reports/ (accessed 21 January 2013)
62. Rowley, J., 2003, 'Designing student feedback questionnaires', Quality Assurance in Education, 11(3), pp. 142-49.
63. Sheldon, K. & Krieger, L., 2007, 'Understanding the negative effects of legal education on law students: A longitudinal test of self-determination theory', Personality and Social Psychology Bulletin, 33(6), pp. 883-97.
64. Siann, G., 1996, 'Motivation and attribution at secondary school: the role of ethnic group and gender', Gender and Education, 8(3), pp. 261-74.
65. Skinner, E. & Belmont, M., 1993, 'Motivation in the classroom: reciprocal effects of teacher behaviour and student engagement across the school year', Journal of Educational Psychology, 85(4), pp. 570-85.
66. Soutar, G. & Turner, J., 2002, 'Students, preferences for university: a conjoint analysis', International Journal of Educational Management, 16(1), pp. 40-45.
67. Stoynoff, S., 1996, 'Self-regulate learning strategies of international students: a study of high and low achievers', College Student Journal, 30(3), pp. 329-36.
68. Trowler, V. & Trowler, P., 2010, Student Engagement Evidence Summary (York, Higher Education Academy).
69. Vansteenkiste, M., Lens, W. & Deci, E., 2006, 'Intrinsic versus extrinsic goal contents in self-determination theory: another look at the quality of academic motivation', Education Psychologist, 41(1), pp. 19-31.
70. Yorke, M., 2000, 'The quality of the student experience: what can institutions learn from data relating to non-completion?', Quality in Higher Education, 6(1), pp. 61-75.
71. Yorke, M., 2005, 'Increasing the chances of student success', in Rust, C. (Ed.), Improving Student Learning. Diversity inclusivity, pp. 35-52 (Oxford, Oxford Centre for Staff and Learning Development).
72. Yorke, M., 2009, 'Student experience surveys: some methodological considerations and an empirical evaluation', Assessment and Evaluation in Higher Education, 34(6), pp. 721-39.