Introduction: The nature and management of call centre work

Call Centres and Human Resource Management: A Cross-National Perspective

Volumn , Issue , 2003, Pages 1-22

  Deery, Stephen ^a   Kinnie, Nicholas ^b  

^a KING'S COLLEGE LONDON   (United Kingdom)

^b UNIVERSITY OF BATH   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 85016364144     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.1057/9780230288805     Document Type: Editorial

References (65)

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