Checking out service: Evaluating excellence, HRM and TQM in retailing

Work, Employment and Society

Volumn 11, Issue 3, 1997, Pages 481-503

  Rosenthal, Patrice ^a   Hill, Stephen ^b   Peccei, Riccardo ^b,c  

^a KING'S COLLEGE LONDON   (United Kingdom)

^b LONDON SCHOOL OF ECONOMICS   (United Kingdom)

^c LSE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0031475562     PISSN: 09500170     EISSN: None     Source Type: Journal    
DOI: 10.1177/0950017097113005     Document Type: Article

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