Diving into service quality – the dive tour operator perspective

Managing Service Quality: An International Journal

Volumn 10, Issue 3, 2000, Pages 131-140

  O'Neill, Martin A ^a   Williams, Paul ^a   Maccarthy, Martin ^a   Groves, Ronald ^a  

^a EDITH COWAN UNIVERSITY   (Australia)

Author keywords

Australia; Customer loyalty; Service quality; Tourism

Indexed keywords

EID: 84986079060     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520010336650     Document Type: Article

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