Antecedents and effects of employees' feelings of joy on employees' innovative behaviour

International Journal of Quality and Service Sciences

Volumn 3, Issue 1, 2011, Pages 93-109

  Slåtten, Terje ^a  

^a Department of Tourism   (Norway)

Author keywords

Employee behaviour; Hospitality services; Individual psychology; Norway; Service delivery

Indexed keywords

EID: 84986009656     PISSN: 1756669X     EISSN: 17566703     Source Type: Journal    
DOI: 10.1108/17566691111115108     Document Type: Article

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