A contemporary and systematic literature review of user-centric innovation: A consumer perspective

International Journal of Innovation Management

Volumn 20, Issue 1, 2016, Pages

  Gamble, Jordan Robert ^a   Brennan, Michael ^a   McAdam, Rodney ^a  

^a UNIVERSITY OF ULSTER   (United Kingdom)

Author keywords

Co creation; Crowdfunding; Crowdsourcing; UCI; UGC; User communities; User centric innovation

Indexed keywords

EID: 84959529631     PISSN: 13639196     EISSN: None     Source Type: Journal    
DOI: 10.1142/S1363919616500110     Document Type: Review

References (86)

1. Agerfalk, PJ and B Fitzgerald (2008). Outsourcing to an unknown workforce: Exploring opensourcing as a global sourcing strategy. MIS Quarterly, 32(2), 385-409.
2. Alam, I (2006). Removing the fuzziness from the fuzzy front-end of service innovations through customer interactions. Industrial Marketing Management, 35(4), 468-480.
3. Algesheimer, R, UM Dholakia and A Herrmann (2005). The social influence of brand community: Evidence from european car clubs. Journal of Marketing, 69(3), 19-34.
4. Bagozzi, RP and UM Dholakia (2006a). Antecedents and purchase consequences of customer participation in small group brand communities. International Journal of Research in Marketing, 23(1), 45-61.
5. Bagozzi, RP and UM Dholakia (2006b). Open source software user communities: A study of participation in linux user groups. Management Science, 52(7), 1099-1115.
6. Baldwin, C, C Hienerth and E von Hippel (2006). How user innovations become commercial products: A theoretical investigation and case study. Research Policy, 35(9), 1291-1313.
7. Berthon, P, L Pitt and C Campbell (2008). Ad lib: When customers create the ad. California Management Review, 50(4), 129-159.
8. Berthon, P, LF Pitt, I McCarthy and SM Kates (2007). When customers get clever: Managerial approaches to dealing with creative consumers. Business Horizons, 50(1), 39-47.
9. Blazevic, V and A Lievens (2008). Managing innovation through customer coproduced knowledge in electronic services: An exploratory study. Journal of the Academy of Marketing Science, 36(1), 138-151.
10. Bogers, M, A Afuah and B Bastian (2010). Users as innovators: A review, critique, and future research directions. Journal of Management, 36(4), 857-875.
11. Bonsu, SK and A Darmody (2008). Co-creating second life market-consumer cooperation in contemporary economy. Journal of Macromarketing, 28(4), 355-368.
12. Brabham, DC (2008). Crowdsourcing as a model for problem solving an introduction and cases. Convergence: The International Journal of Research into New Media Technologies, 14(1), 75-90.
13. Brabham, DC (2010). Moving the crowd at threadless: Motivations for participation in a crowdsourcing application. Information, Communication & Society, 13(8), 1122-1145.
14. Bullinger, AC, A Neyer, M Rass and KM Moeslein (2010). Community-based innovation contests: Where competition meets cooperation. Creativity and Innovation Management, 19(3), 290-303.
15. Burger-Helmchen, T and C Guittard (2008). Are users the next entrepreneurs? A case study on the video game industry. International Journal of Entrepreneurship Education, 6(1), 57-74.
16. Carson, D, A Gilmore, C Perry and K Gronhaug (2001). Qualitative Marketing Research. London: Sage Publications Ltd.
17. Casaló, LV, C Flavián and M Guinalíu (2008). Promoting consumer's participation in virtual brand communities: A new paradigm in branding strategy. Journal of Marketing Communications, 14(1), 19-36.
18. Corrocher, N and L Zirulia (2010). Demand and innovation in services: The case of mobile communications. Research Policy, 39(7), 945-955.
19. Cova, B and S Pace (2006). Brand community of convenience products: New forms of customer empowerment-the case "my nutella the community". European Journal of Marketing, 40(9/10), 1087-1105.
20. Criscuolo, P, N Nicolaou and A Salter (2012). The elixir (or burden) of youth? exploring differences in innovation between start-ups and established firms. Research Policy, 41(2), 319-333.
21. Dahlander, L and MW Wallin (2006). A man on the inside: Unlocking communities as complementary assets. Research Policy, 35(8), 1243-1259.
22. de Jong, J and E von Hippel (2009). Transfers of user process innovations to process equipment producers: A study of dutch high-tech firms. Research Policy, 38(7), 1181-1191.
23. Desouza, KC, Y Awazu, S Jha, C Dombrowski, S Papagari, P Baloh and JY Kim (2008). Customer-driven innovation. Research Technology Management, 51(3), 35-44.
24. Di Gangi, PM and M Wasko (2009). Steal my idea! organizational adoption of user innovations from a user innovation community: A case study of dell IdeaStorm. Decision Support Systems, 48(1), 303-312.
25. Ebbesson, E (2012). Facilitating distributed multi-stakeholder co-creative innovation processes-a case from the media industry. In Information Systems Research Seminar in Scandinavia, 17-20th August, Sigtuna, Sweden, pp. 69-82. Tapir Akademisk Forlag.
26. Ebner, W, JM Leimeister and H Krcmar (2009). Community engineering for innovations: The ideas competition as a method to nurture a virtual community for innovations. R&d Management, 39(4), 342-356.
27. Enkel, E, C Kausch and O Gassmann (2005). Managing the risk of customer integration. European Management Journal, 23(2), 203-213.
28. Etgar, M (2008). A descriptive model of the consumer co-production process. Journal of the Academy of Marketing Science, 36(1), 97-108.
29. Faulkner, P and J Runde (2009). On the identity of technological objects and user innovations in function. Academy of Management Review, 34(3), 442-462.
30. Franke, N, E von Hippel and M Schreier (2006). Finding commercially attractive user innovations: An exploration and test of "lead user" theory. Journal of Product Innovation Management, 23(4), 301-315.
31. Füller, J, G Jawecki and H Muhlbacher (2007). Innovation creation by online basketball communities. Journal of Business Research, 60(1), 60-71.
32. Füller, J (2006). Why consumers engage in virtual new product developments initiated by producers. Advances in Consumer Research, 33(1), 639-646.
33. Füller, J (2010). Refining virtual co-creation from a consumer perspective. California Management Review, 52(2), 98-122.
34. Füller, J, K Matzler and M Hoppe (2008). Brand community members as a source of innovation. Journal of Product Innovation Management, 25(6), 608-619.
35. Füller, J, H Mühlbacher, K Matzler and G Jawecki (2009). Consumer empowerment through internet-based co-creation. Journal of Management Information Systems, 26(3), 71-102.
36. Gamble, JR and A Gilmore (2013). A new era of consumer marketing? An application of co-creational marketing in the music industry. European Journal of Marketing, 47(11/12), 1859-1888.
37. Greer, CR and D Lei (2012). Collaborative innovation with customers: A review of the literature and suggestions for future research. International Journal of Management Reviews, 14(1), 63-84.
38. Harhoff, D, J Henkel and E von Hippel (2003). Profiting from voluntary information spillovers: How users benefit by freely revealing their innovations. Research Policy, 32(10), 1753-1769.
39. Harrison, T, K Waite and GL Hunter (2006). The internet, information and empowerment. European Journal of Marketing, 40(9/10), 972-993.
40. Henkel, J and E von Hippel (2005). Welfare implications of user innovation. Journal of Technology Transfer, 30(1-2), 73-87.
41. Hienerth, C (2006). The commercialization of user innovations: The development of the rodeo kayak industry. R&D Management, 36(3), 273-294.
42. Hienerth, C and C Lettl (2011). Exploring how peer communities enable lead user innovations to become standard equipment in the industry: Community pull effects. Journal of Product Innovation Management, 28(s1), 175-195.
43. Howe, J (2009). Crowdsourcing: Why the Power of the Crowd is Driving the Future of Business. New York, NY: Random House.
44. Jang, H, L Olfman, I Ko, J Koh and K Kim (2008). The influence of on-line brand community characteristics on community commitment and brand loyalty. International Journal of Electronic Commerce, 12(3), 57-80.
45. Janssen, KL and B Dankbaar (2008). Proactive involvement of consumers in innovation: Selecting appropriate techniques. International Journal of Innovation Management, 12(3), 511-541.
46. Jeppesen, LB and MJ Molin (2003). Consumers as co-developers: Learning and innovation outside the firm. Technology Analysis & Strategic Management, 15(3), 363-383.
47. Jeppesen, LB and L Frederiksen (2006). Why do users contribute to firm-hosted user communities? the case of computer-controlled music instruments. Organization Science, 17(1), 45-63.
48. Jespersen, KR and N Buck (2010). Usage of ICT tools in new product development: creating user-involvement. In Innovation in Business and 30 Enterprise: Technologies and Frameworks, L Al-Hakim and C Jin (eds.), New York, NY: Business Science Reference.
49. Kaiser, S and G Müller-Seitz (2008). Leveraging lead user knowledge in software development-the case of weblog technology. Industry and Innovation, 15(2), 199-221.
50. Kim, JH, Z Bae and SH Kang (2008). The role of online brand community in new product development: Case studies on digital product manufacturers in korea. International Journal of Innovation Management, 12(3), 357-376.
51. Kleemann, F, GG Voß and K Rieder (2008). Un (der) paid innovators: The commercial utiliza-tion of consumer work through crowdsourcing. Science, Technology & Innovation Studies, 4(1), 5-26.
52. Kristensson, P, J Matthing and N Johansson (2008). Key strategies for the successful involvement of customers in the co-creation of new technology-based services. International Journal of Service Industry Management, 19(4), 474-491.
53. Laursen, K (2011). User-producer interaction as a driver of innovation: Costs and advantages in an open innovation model. Science and Public Policy, 38(9), 713-723.
54. Laursen, K and A Salter (2006). Open for innovation: The role of openness in explaining innovation performance among U. K. manufacturing firms. Strategic Management Journal, 27(2), 131-150.
55. Lettl, C (2007). User involvement competence for radical innovation. Journal of Engineering and Technology Management, 24(1), 53-75.
56. Lettl, C and HG Gemünden (2005). The entrepreneurial role of innovative users. Journal of Business & Industrial Marketing, 20(7), 339-346.
57. Lettl, C, C Herstatt and HG Gemuenden (2006a). Learning from users for radical innovation. International Journal of Technology Management, 33(1), 25-45.
58. Lettl, C, C Herstatt and HG Gemuenden (2006b). Users' contributions to radical innovation: Evidence from four cases in the field of medical equipment technology. R&D Management, 36(3), 251-272.
59. Lettl, C, C Hienerth and HG Gemuenden (2008). Exploring how lead users develop radical innovation: Opportunity recognition and exploitation in the field of medical equipment technology. IEEE Transactions on Engineering Management, 55(2), 219-233.
60. Lüthje, C (2004). Characteristics of innovating users in a consumer goods field: An empirical study of sport-related product consumers. Technovation, 24(9), 683-695.
61. Lüthje, C and C Herstatt (2004). The lead user method: An outline of empirical findings and issues for future research. R&D Management, 34(5), 553-568.
62. Lüthje, C, C Herstatt and E von Hippel (2005). Userinnovators and "local" information: The case of mountain biking. Research Policy, 24(6), 951-965.
63. Magnusson, PR (2009). Exploring the contributions of involving ordinary users in ideation of technology-based services. Journal of Product Innovation Management, 26(5), 578-593.
64. Min Antorini, Y, J Muniz, M Albert and T Askildsen (2012). Collaborating with customer communities: Lessons from the lego group. MIT Sloan Management Review, 53(3), 73-79.
65. Morrison, PD, JH Roberts and E von Hippel (2000). Determinants of user innovation and innovation sharing in a local market. Management Science, 46(12), 1513-1527.
66. Nambisan, S and RA Baron (2007). Interactions in virtual customer environments: Implications for product support and customer relationship management. Journal of Interactive Marketing, 21(2), 42-62.
67. Neuman, WL (1994). Social Research Methods: Qualitative and Quantitative Approaches. Boston: Allyn and Bacon.
68. Oliveira, P and E von Hippel (2011). Users as service innovators: The case of banking services. Research Policy, 40(6), 806-818.
69. Payne, A, K Storbacka, P Frow and S Knox (2009). Co-creating brands: Diagnosing and designing the relationship experience. Journal of Business Research, 62(3), 379-389.
70. Piller, FT and D Walcher (2006). Toolkits for idea competitions: A novel method to integrate users in new product development. R&D Management, 36(3), 307-318
71. Piller, F, C Ihl and A Vossen (2010). A typology of customer co-creation in the innovation process. Available at SSRN 1732127 (working paper), pp. 1-26.
72. Piller, F, P Schubert, M Koch and K Möslein (2005). Overcoming mass confusion: Collaborative customer co-design in online communities. Journal of Computer-Mediated Communication, 10(4), 1-28.
73. Pittaway, L and J Cope (2007). Entrepreneurship education: A systematic review of the evidence. International Small Business Journal, 25(5), 479-510.
74. Pittaway, L, M Robertson, K Munir, D Denyer and A Neely (2004). Networking and innovation: A systematic review of the evidence. International Journal of Management Reviews, 5/6(3), 137-168.
75. Rowley, J, B Kupiec-Teahan and E Leeming (2007). Customer community and co-creation: A case study. Marketing Intelligence & Planning, 25(2), 136-146.
76. Sawhney, M, G Verona and E Prandelli (2005). Collaborating to create: The internet as a platform for customer engagement in product innovation. Journal of Interactive Marketing, 19(4), 4-17.
77. Schreier, M and R Prügl (2008). Extending lead-user theory: Antecedents and consequences of consumers' lead userness. Journal of Product Innovation Management, 25(4), 331-346.
78. Shah, SK and M Tripsas (2007). The accidental entrepreneur: The emergent and collective process of user entrepreneurship. Strategic Entrepreneurship Journal, 1(1), 123-140.
79. Simula, H and M Vuori (2012). Benefits and barriers of crowdsourcing in B2B firms: Generating ideas with internal and external crowds. International Journal of Innovation Management, 16(6), 1-19.
80. Thorpe, R, R Holt, A Macpherson and L Pittaway (2006). Using knowledge within small and medium-sized firms: A systematic review of the evidence. International Journal of Management Reviews, 7(4), 257-281.
81. Tietz, R, PD Morrison, C Lüthje and C Herstatt (2005). The process of user-innovation: A case study in a consumer goods setting. International Journal of Product Development, 2(4), 321-338.
82. Tranfield, D, D Denyer and P Smart (2003). Towards a methodology for developing evidence-informed management knowledge by means of systematic review. British Journal of Management, 14(3), 207-222.
83. von Hippel, E (2001). Innovation by user communities: Learning from open-source software. Sloan Management Review, 42(4), 82-86.
84. von Hippel, E (2007). Horizontal innovation networks: By and for users. Industrial and Corporate Change, 16, 293-315.
85. Wright, C, A Sturdy and N Wylie (2012). Management innovation through standardization: Consultants as standardizers of organizational practice. Research Policy, 41(3), 652-662.
86. Zwick, D, SK Bonsu and A Darmody (2008). Putting consumers to work: Co-creation and new marketing govern-mentality. Journal of Consumer Culture, 8(2), 163-196.