메뉴 건너뛰기




Volumn 25, Issue 1, 2016, Pages 1-12

Assessing the effectiveness of conflict management training in a health sector organization: evidence from subjective and objective indicators

Author keywords

absenteeism; conflict management; dual concern model; training evaluation; workplace conflict

Indexed keywords


EID: 84949533457     PISSN: 1359432X     EISSN: 14640643     Source Type: Journal    
DOI: 10.1080/1359432X.2015.1010520     Document Type: Article
Times cited : (29)

References (59)
  • 1
    • 84859557734 scopus 로고    scopus 로고
    • Patient safety, satisfaction, and quality of hospital care: Cross sectional surveys of nurses and patients in 12 countries in Europe and the United States
    • L.H.Aiken,, W.Sermeus,, K.van den Heede,, D.M.Sloane,, R.Busse,, M.McKee,, & A.Kutney-Lee, (2012). Patient safety, satisfaction, and quality of hospital care: Cross sectional surveys of nurses and patients in 12 countries in Europe and the United States. British Medical Journal, doi:10.1136/bmj.e1717
    • (2012) British Medical Journal
    • Aiken, L.H.1    Sermeus, W.2    van den Heede, K.3    Sloane, D.M.4    Busse, R.5    McKee, M.6    Kutney-Lee, A.7
  • 2
    • 79958067306 scopus 로고    scopus 로고
    • Complaints, grievances, and claims against physicians: Does tort reform make a difference?
    • A.A.Alexander, (2010). Complaints, grievances, and claims against physicians: Does tort reform make a difference? Journal of Healthcare Risk Management, 30, 32–42. doi:10.1002/jhrm.20042
    • (2010) Journal of Healthcare Risk Management , vol.30 , pp. 32-42
    • Alexander, A.A.1
  • 4
    • 0242501499 scopus 로고    scopus 로고
    • Effectiveness of training in organizations: A meta-analysis of design and evaluation features
    • W.J.Arthur,, W.J.Bennett,, P.Edens,, & S.T.Bell, (2003). Effectiveness of training in organizations: A meta-analysis of design and evaluation features. Journal of Applied Psychology, 88, 234–245. doi:10.1037/0021-9010.88.2.234
    • (2003) Journal of Applied Psychology , vol.88 , pp. 234-245
    • Arthur, W.J.1    Bennett, W.J.2    Edens, P.3    Bell, S.T.4
  • 5
    • 40849136217 scopus 로고    scopus 로고
    • The influence of team emotional intelligence climate on conflict and team members’ reactions to conflict
    • O.B.Ayoko,, V.J.Callan,, & C.E.J.Hartel, (2008). The influence of team emotional intelligence climate on conflict and team members’ reactions to conflict. Small Group Research, 39, 121–149. doi:10.1177/1046496407304921
    • (2008) Small Group Research , vol.39 , pp. 121-149
    • Ayoko, O.B.1    Callan, V.J.2    Hartel, C.E.J.3
  • 6
  • 7
    • 29144487878 scopus 로고    scopus 로고
    • Workplace violence in the health care sector: A review of staff training and integration of training evaluation models
    • B.Beech,, & P.Leather, (2006). Workplace violence in the health care sector: A review of staff training and integration of training evaluation models. Aggression and Violent Behavior, 11, 27–43. doi:10.1016/j.avb.2005.05.004
    • (2006) Aggression and Violent Behavior , vol.11 , pp. 27-43
    • Beech, B.1    Leather, P.2
  • 8
    • 38949116675 scopus 로고    scopus 로고
    • The critical role of conflict resolution in teams: A close look at the links between conflict type, conflict management strategies, and team outcomes
    • K.J.Behfar,, R.S.Peterson,, E.A.Mannix,, & W.M.K.Trochim, (2008). The critical role of conflict resolution in teams: A close look at the links between conflict type, conflict management strategies, and team outcomes. Journal of Applied Psychology, 93, 170–188. doi:10.1037/0021-9010.93.1.170
    • (2008) Journal of Applied Psychology , vol.93 , pp. 170-188
    • Behfar, K.J.1    Peterson, R.S.2    Mannix, E.A.3    Trochim, W.M.K.4
  • 9
    • 0142231049 scopus 로고    scopus 로고
    • Organizational dispute resolution systems: A complementarities model
    • C.Bendersky, (2003). Organizational dispute resolution systems: A complementarities model. Academy of Management Review, 28, 643–656. doi:10.5465/AMR.2003.10899444
    • (2003) Academy of Management Review , vol.28 , pp. 643-656
    • Bendersky, C.1
  • 10
    • 84861532186 scopus 로고    scopus 로고
    • A meta-analysis of the interrelationships between employee lateness, absenteeism, and turnover: Implications for models of withdrawal behavior
    • C.M.Berry,, A.M.Lelchook,, & M.A.Clark, (2012). A meta-analysis of the interrelationships between employee lateness, absenteeism, and turnover: Implications for models of withdrawal behavior. Journal of Organizational Behavior, 33, 678–699. doi:10.1002/job.778
    • (2012) Journal of Organizational Behavior , vol.33 , pp. 678-699
    • Berry, C.M.1    Lelchook, A.M.2    Clark, M.A.3
  • 11
    • 78651352863 scopus 로고    scopus 로고
    • Conflict coaching training for nurse managers: A case study of a two-hospital health system
    • R.Brinkert, (2011). Conflict coaching training for nurse managers: A case study of a two-hospital health system. Journal of Nursing Management, 19, 80–91. doi:10.1111/j.1365-2834.2010.01133.x
    • (2011) Journal of Nursing Management , vol.19 , pp. 80-91
    • Brinkert, R.1
  • 12
    • 84856797960 scopus 로고    scopus 로고
    • Task and relationship conflict in short-term and long-term groups: The critical role of emotion regulation
    • P.L.Curşeu,, S.Boroş,, & L.A.G.Oerlemans, (2012). Task and relationship conflict in short-term and long-term groups: The critical role of emotion regulation. International Journal of Conflict Management, 23, 97–107. doi:10.1108/10444061211199331
    • (2012) International Journal of Conflict Management , vol.23 , pp. 97-107
    • Curşeu, P.L.1    Boroş, S.2    Oerlemans, L.A.G.3
  • 13
    • 38349107317 scopus 로고    scopus 로고
    • The virtue and vice of workplace conflict: Food for (pessimistic) thought
    • C.K.W.de Dreu, (2008). The virtue and vice of workplace conflict: Food for (pessimistic) thought. Journal of Organizational Behavior, 29, 5–18. doi:10.1002/job.474
    • (2008) Journal of Organizational Behavior , vol.29 , pp. 5-18
    • de Dreu, C.K.W.1
  • 14
    • 78049358873 scopus 로고    scopus 로고
    • Social conflict: The emergence and consequences of struggle and negotiation
    • Fiske S.T., Gilbert D.T., Lindzey G., (eds), 5th ed., New York, NY: Wiley & Sons
    • C.K.W.de Dreu, (2010). Social conflict: The emergence and consequences of struggle and negotiation. In S.T.Fiske, D.T.Gilbert, & G.Lindzey (Eds.), Handbook of social Psychology (5th ed., Vol. 2, pp. 983–1023). New York, NY: Wiley & Sons.
    • (2010) Handbook of social Psychology , vol.2 , pp. 983-1023
    • de Dreu, C.K.W.1
  • 16
    • 84920495732 scopus 로고    scopus 로고
    • Conflict in the workplace: Sources, functions, and dynamics across multiple levels of analysis
    • De Dreu C.K.W., Gelfand M.J., (eds), New York, NY: Lawrence Erlbaum Associates
    • C.K.W.de Dreu,, & M.J.Gelfand, (2008). Conflict in the workplace: Sources, functions, and dynamics across multiple levels of analysis. In C.K.W.De Dreu & M.J.Gelfand (Eds.), The Psychology of conflict and conflict management in organizations (pp. 3–54). New York, NY: Lawrence Erlbaum Associates.
    • (2008) The Psychology of conflict and conflict management in organizations , pp. 3-54
    • de Dreu, C.K.W.1    Gelfand, M.J.2
  • 18
    • 0038481825 scopus 로고    scopus 로고
    • Cooperation and competition
    • Deutsch M., Coleman P.T., Marcus E., (eds), 2nd, San Francisco, CA: Jossey-Bass
    • M.Deutsch, (2006). Cooperation and competition. In M.Deutsch, P.T.Coleman, & E.Marcus (Eds.), The handbook of conflict resolution: Theory and practice (2nd ed., pp. 23–42). San Francisco, CA: Jossey-Bass.
    • (2006) The handbook of conflict resolution: Theory and practice , pp. 23-42
    • Deutsch, M.1
  • 19
    • 79960873698 scopus 로고    scopus 로고
    • Reducing conflict-related employee strain: The benefits of an internal locus of control and a problem-solving conflict management strategy
    • M.T.M.Dijkstra,, B.Beersma,, & A.Evers, (2011). Reducing conflict-related employee strain: The benefits of an internal locus of control and a problem-solving conflict management strategy. Work and Stress, 25, 167–184. doi:10.1080/02678373.2011.593344
    • (2011) Work and Stress , vol.25 , pp. 167-184
    • Dijkstra, M.T.M.1    Beersma, B.2    Evers, A.3
  • 21
    • 0037273563 scopus 로고    scopus 로고
    • Pretest-posttest designs and measurement of change
    • D.M.Dimitrov,, & P.D.Rumrill, (2003). Pretest-posttest designs and measurement of change. Work, 20, 159–165.
    • (2003) Work , vol.20 , pp. 159-165
    • Dimitrov, D.M.1    Rumrill, P.D.2
  • 22
    • 0348116948 scopus 로고    scopus 로고
    • What goes around comes around: The impact of personal conflict style on work conflict and stress
    • R.A.Friedman,, S.T.Tidd,, S.C.Currall,, & J.C.Tsai, (2000). What goes around comes around: The impact of personal conflict style on work conflict and stress. International Journal of Conflict Management, 11, 32–55. doi:10.1108/eb022834
    • (2000) International Journal of Conflict Management , vol.11 , pp. 32-55
    • Friedman, R.A.1    Tidd, S.T.2    Currall, S.C.3    Tsai, J.C.4
  • 23
    • 33745728060 scopus 로고    scopus 로고
    • Conflict stress and reduced well-being at work: The buffering effect of third-party help
    • E.Giebels,, & O.Janssen, (2005). Conflict stress and reduced well-being at work: The buffering effect of third-party help. European Journal of Work and Organizational Psychology, 14, 137–155. doi:10.1080/13594320444000236
    • (2005) European Journal of Work and Organizational Psychology , vol.14 , pp. 137-155
    • Giebels, E.1    Janssen, O.2
  • 25
    • 0039973779 scopus 로고
    • The process of conflict escalation and roles of third parties
    • Bomers G.B.J., Peterson R., (eds), Boston, MA: Kluwer-Nijhoff
    • F.Glasl, (1982). The process of conflict escalation and roles of third parties. In G.B.J.Bomers & R.Peterson (Eds.), Conflict management and industrial relations (pp. 119–140). Boston, MA: Kluwer-Nijhoff.
    • (1982) Conflict management and industrial relations , pp. 119-140
    • Glasl, F.1
  • 26
    • 70350046086 scopus 로고    scopus 로고
    • The neglected science and art of quasi-experimentation: Why-to, when-to, and how-to advice for organizational researchers
    • A.M.Grant,, & T.D.Wall, (2009). The neglected science and art of quasi-experimentation: Why-to, when-to, and how-to advice for organizational researchers. Organizational Research Methods, 12, 653–686. doi:10.1177/1094428108320737
    • (2009) Organizational Research Methods , vol.12 , pp. 653-686
    • Grant, A.M.1    Wall, T.D.2
  • 27
    • 43949124832 scopus 로고    scopus 로고
    • Conflict transformation: A longitudinal investigation of the relationships between different types of intragroup conflict and the moderating role of conflict resolution
    • L.L.Greer,, K.Jehn,, & E.A.Mannix, (2008). Conflict transformation: A longitudinal investigation of the relationships between different types of intragroup conflict and the moderating role of conflict resolution. Small Group Research, 39, 278–302. doi:10.1177/1046496408317793
    • (2008) Small Group Research , vol.39 , pp. 278-302
    • Greer, L.L.1    Jehn, K.2    Mannix, E.A.3
  • 28
    • 84866446192 scopus 로고    scopus 로고
    • Conflict in medical teams: Opportunity or danger?
    • L.L.Greer,, O.Saygi,, H.Aaldering,, & C.K.W.de Dreu, (2012). Conflict in medical teams: Opportunity or danger? Medical Education, 46, 935–942. doi:10.1111/j.1365-2923.2012.04321.x
    • (2012) Medical Education , vol.46 , pp. 935-942
    • Greer, L.L.1    Saygi, O.2    Aaldering, H.3    de Dreu, C.K.W.4
  • 30
    • 84865304124 scopus 로고    scopus 로고
    • What is happening under the surface? Power, conflict and the performance of medical teams
    • R.Janss,, S.Rispens,, M.Segers,, & K.A.Jehn, (2012). What is happening under the surface? Power, conflict and the performance of medical teams. Medical Education, 46, 838–849. doi:10.1111/j.1365-2923.2012.04322.x
    • (2012) Medical Education , vol.46 , pp. 838-849
    • Janss, R.1    Rispens, S.2    Segers, M.3    Jehn, K.A.4
  • 31
    • 0030515046 scopus 로고    scopus 로고
    • Concern for the other’s goals: Key to (de)escalation of conflict
    • O.Janssen,, & E.van de Vliert, (1996). Concern for the other’s goals: Key to (de)escalation of conflict. International Journal of Conflict Management, 7, 99–120. doi:10.1108/eb022777
    • (1996) International Journal of Conflict Management , vol.7 , pp. 99-120
    • Janssen, O.1    van de Vliert, E.2
  • 32
    • 64549154912 scopus 로고    scopus 로고
    • The effects of conflict types, dimensions, and emergent states on group outcomes
    • K.A.Jehn,, L.Greer,, S.Levine,, & G.Szulanski, (2008). The effects of conflict types, dimensions, and emergent states on group outcomes. Group Decision and Negotiation, 17, 465–495. doi:10.1007/s10726-008-9107-0
    • (2008) Group Decision and Negotiation , vol.17 , pp. 465-495
    • Jehn, K.A.1    Greer, L.2    Levine, S.3    Szulanski, G.4
  • 34
    • 0004002681 scopus 로고    scopus 로고
    • Oakbrook Terrace, IL: Joint Commission Resources
    • Joint Commission on Accreditation for Healthcare Organizations – JCAHO. (2013). Comprehensive accreditation manual for hospitals. Oakbrook Terrace, IL: Joint Commission Resources.
    • (2013) Comprehensive accreditation manual for hospitals
  • 35
    • 78650575498 scopus 로고    scopus 로고
    • The influence of context on quality improvement success in health care: A systematic review of the literature
    • H.C.Kaplan,, P.W.Brady,, M.C.Dritz,, D.K.Hooper,, W.M.Linam,, C.M.Froehle,, & P.Margolis, (2010). The influence of context on quality improvement success in health care: A systematic review of the literature. Milbank Quarterly, 88, 500–559. doi:10.1111/j.1468-0009.2010.00611.x
    • (2010) Milbank Quarterly , vol.88 , pp. 500-559
    • Kaplan, H.C.1    Brady, P.W.2    Dritz, M.C.3    Hooper, D.K.4    Linam, W.M.5    Froehle, C.M.6    Margolis, P.7
  • 36
    • 84877096036 scopus 로고    scopus 로고
    • Effectiveness of a conflict management intervention to prevent workplace bullying
    • Tehrani N., (ed), London: Routledge Press
    • J.M.Leon-Perez,, A.Arenas,, & T.Butts, (2012). Effectiveness of a conflict management intervention to prevent workplace bullying. In N.Tehrani (Ed.), Workplace bullying: Symptoms and solutions (pp. 230–243). London: Routledge Press.
    • (2012) Workplace bullying: Symptoms and solutions , pp. 230-243
    • Leon-Perez, J.M.1    Arenas, A.2    Butts, T.3
  • 38
    • 79955583984 scopus 로고    scopus 로고
    • Effects of self-efficacy on objective and subjective outcomes in transactions and disputes
    • J.M.Leon-Perez,, F.J.Medina,, & L.Munduate, (2011). Effects of self-efficacy on objective and subjective outcomes in transactions and disputes. International Journal of Conflict Management, 22, 170–189. doi:10.1108/10444061111126693
    • (2011) International Journal of Conflict Management , vol.22 , pp. 170-189
    • Leon-Perez, J.M.1    Medina, F.J.2    Munduate, L.3
  • 39
    • 74549200283 scopus 로고    scopus 로고
    • Team training in china: Testing and applying the theory of cooperation and competition
    • J.-F.Lu,, D.Tjosvold,, & K.Shi, (2010). Team training in china: Testing and applying the theory of cooperation and competition. Journal of Applied Social Psychology, 40, 101–134. doi:10.1111/j.1559-1816.2009.00565.x
    • (2010) Journal of Applied Social Psychology , vol.40 , pp. 101-134
    • Lu, J.-F.1    Tjosvold, D.2    Shi, K.3
  • 41
    • 84886438269 scopus 로고    scopus 로고
    • Opening the black box: Presenting a model for evaluating organizational-level interventions
    • K.Nielsen,, & R.Randall, (2013). Opening the black box: Presenting a model for evaluating organizational-level interventions. European Journal of Work and Organizational Psychology, 22, 601–617. doi:10.1080/1359432X.2012.690556
    • (2013) European Journal of Work and Organizational Psychology , vol.22 , pp. 601-617
    • Nielsen, K.1    Randall, R.2
  • 42
    • 34548069321 scopus 로고    scopus 로고
    • Participants’ appraisals of process issues and the effects of stress management interventions
    • K.Nielsen,, R.Randall,, & K.Albertsen, (2007). Participants’ appraisals of process issues and the effects of stress management interventions. Journal of Organizational Behavior, 28, 793–810. doi:10.1002/job.450
    • (2007) Journal of Organizational Behavior , vol.28 , pp. 793-810
    • Nielsen, K.1    Randall, R.2    Albertsen, K.3
  • 43
    • 79957585827 scopus 로고    scopus 로고
    • Can work make you sick? A meta-analysis of the relationships between job stressors and physical symptoms
    • A.E.Nixon,, J.J.Mazzola,, J.Bauer,, J.R.Krueger,, & P.E.Spector, (2011). Can work make you sick? A meta-analysis of the relationships between job stressors and physical symptoms. Work & Stress, 25, 1–22. doi:10.1080/02678373.2011.569175
    • (2011) Work & Stress , vol.25 , pp. 1-22
    • Nixon, A.E.1    Mazzola, J.J.2    Bauer, J.3    Krueger, J.R.4    Spector, P.E.5
  • 45
    • 84920412704 scopus 로고    scopus 로고
    • Conflict escalation in organizations
    • De Dreu C.K.W., Gelfand M.J., (eds), New York, NY: Lawrence Erlbaum Associates
    • D.G.Pruitt, (2008). Conflict escalation in organizations. In C.K.W.De Dreu & M.J.Gelfand (Eds.), The psychology of conflict and conflict management in organizations (pp. 245–266). New York, NY: Lawrence Erlbaum Associates.
    • (2008) The psychology of conflict and conflict management in organizations , pp. 245-266
    • Pruitt, D.G.1
  • 47
    • 30944460106 scopus 로고    scopus 로고
    • Conflict management: A primer for doctors in training
    • D.C.Saltman,, N.A.O’Dea,, & M.R.Kidd, (2006). Conflict management: A primer for doctors in training. Postgraduate Medical Journal, 82, 9–12. doi:10.1136/pgmj.2005.034306
    • (2006) Postgraduate Medical Journal , vol.82 , pp. 9-12
    • Saltman, D.C.1    O’Dea, N.A.2    Kidd, M.R.3
  • 48
    • 84872284993 scopus 로고    scopus 로고
    • A meta-analytical review of the relationship between emotional intelligence and leaders’ constructive conflict management
    • A.Schlaerth,, N.Ensari,, & J.Christian, (2013). A meta-analytical review of the relationship between emotional intelligence and leaders’ constructive conflict management. Group Processes & Intergroup Relations, 16, 126–136. doi:10.1177/1368430212439907
    • (2013) Group Processes & Intergroup Relations , vol.16 , pp. 126-136
    • Schlaerth, A.1    Ensari, N.2    Christian, J.3
  • 49
    • 30444452968 scopus 로고    scopus 로고
    • Evidence-based decision making: Enhancing systematic reviews of program evaluation results in Europe
    • W.R.Shadish,, S.Chacon-Moscoso,, & J.Sanchez-Meca, (2005). Evidence-based decision making: Enhancing systematic reviews of program evaluation results in Europe. Evaluation, 11, 95–109. doi:10.1177/1356389005053196
    • (2005) Evaluation , vol.11 , pp. 95-109
    • Shadish, W.R.1    Chacon-Moscoso, S.2    Sanchez-Meca, J.3
  • 50
    • 60549116512 scopus 로고    scopus 로고
    • The renaissance of field experimentation in evaluating interventions
    • W.R.Shadish,, & T.D.Cook, (2009). The renaissance of field experimentation in evaluating interventions. Annual Review of Psychology, 60, 607–629. doi:10.1146/annurev.psych.60.110707.163544
    • (2009) Annual Review of Psychology , vol.60 , pp. 607-629
    • Shadish, W.R.1    Cook, T.D.2
  • 52
    • 62349084075 scopus 로고    scopus 로고
    • A longitudinal study of team conflict, conflict management, cohesion, and team effectiveness
    • A.G.Tekleab,, N.R.Quigley,, & P.E.Tesluk, (2009). A longitudinal study of team conflict, conflict management, cohesion, and team effectiveness. Group & Organization Management, 34, 170–205. doi:10.1177/1059601108331218
    • (2009) Group & Organization Management , vol.34 , pp. 170-205
    • Tekleab, A.G.1    Quigley, N.R.2    Tesluk, P.E.3
  • 53
    • 38349098488 scopus 로고    scopus 로고
    • The conflict-positive organization: It depends upon us
    • D.Tjosvold, (2008). The conflict-positive organization: It depends upon us. Journal of Organizational Behavior, 29, 19–28. doi:10.1002/job.473
    • (2008) Journal of Organizational Behavior , vol.29 , pp. 19-28
    • Tjosvold, D.1
  • 54
    • 84893743002 scopus 로고    scopus 로고
    • Developing cooperative teams to support individual performance and well-being in a call center in china
    • D.Tjosvold,, N.Y.Chen,, X.Huang,, & D.Xu, (2014). Developing cooperative teams to support individual performance and well-being in a call center in china. Group Decision and Negotiation, 23, 325–348. doi:10.1007/s10726-012-9314-6
    • (2014) Group Decision and Negotiation , vol.23 , pp. 325-348
    • Tjosvold, D.1    Chen, N.Y.2    Huang, X.3    Xu, D.4
  • 55
    • 34249737392 scopus 로고    scopus 로고
    • Managing anger and annoyance in organizations in China: The role of constructive controversy
    • D.Tjosvold,, & F.S.Su, (2007). Managing anger and annoyance in organizations in China: The role of constructive controversy. Group & Organization Management, 32, 260–289. doi:10.1177/1059601106287106
    • (2007) Group & Organization Management , vol.32 , pp. 260-289
    • Tjosvold, D.1    Su, F.S.2
  • 57
    • 4744360972 scopus 로고    scopus 로고
    • How to estimate and interpret various effect sizes
    • T.Vacha-Haase,, & B.Thompson, (2004). How to estimate and interpret various effect sizes. Journal of Counseling Psychology, 51, 473–481. doi:10.1037/0022-0167.51.4.473
    • (2004) Journal of Counseling Psychology , vol.51 , pp. 473-481
    • Vacha-Haase, T.1    Thompson, B.2
  • 58
    • 33645081216 scopus 로고    scopus 로고
    • Putting conflict management into practice: A nursing case study
    • C.G.Vivar, (2006). Putting conflict management into practice: A nursing case study. Journal of Nursing Management, 14, 201–206. doi:10.1111/j.1365-2934.2006.00554.x
    • (2006) Journal of Nursing Management , vol.14 , pp. 201-206
    • Vivar, C.G.1
  • 59
    • 10944242361 scopus 로고    scopus 로고
    • Decoupling task and relationship conflict: The role of intragroup emotional processing
    • J.Yang,, & K.W.Mossholder, (2004). Decoupling task and relationship conflict: The role of intragroup emotional processing. Journal of Organizational Behavior, 25, 589–605. doi:10.1002/job.258
    • (2004) Journal of Organizational Behavior , vol.25 , pp. 589-605
    • Yang, J.1    Mossholder, K.W.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.