Managing anger and annoyance in organizations in China: The role of constructive controversy

Group and Organization Management

Volumn 32, Issue 3, 2007, Pages 260-289

  Tjosvold, Dean ^a   Fang Su, ^b  

^a Lingnan University

^b SHANGHAI UNIVERSITY OF FINANCE AND ECONOMICS   (China)

Author keywords

Anger; Conflict management; Constructive controversy; Emotions

Indexed keywords

EID: 34249737392     PISSN: 10596011     EISSN: 15523993     Source Type: Journal    
DOI: 10.1177/1059601106287106     Document Type: Article

References (56)

1. Allred, K.G., Mallozzi, J.S., Matsui, F., Raia, C. (1997). The influence of anger and compassion on negotiation performance. Organizational Behavior and Human Decision Processes, 70, 175-187.
2. Alper, S., Tjosvold, D., Law, K.S. (1998). Interdependence and controversy in group decision making: Antecedents to effective self-managing teams. Organizational Behavior and Human Decision Processes, 74 (1). 33-52.
3. Anderson, C.A., Morrow, M. (1995). Competitive aggression without interaction: Effects of competitive versus cooperative instructions on aggressive behavior in video games. Personality and Social Psychology Bulletin, 21, 1020-1030.
4. Ashkanasy, N.M., Hartel, C.E.J., Daus, C.S. (2003). Diversity and emotion: The new frontiers in organizational behavior research. Journal of Management, 28, 307-338.
5. Averill, J.A. (1982). Anger and aggression. New York: Springer-Verlag.
6. Averill, J.A. (1993). Putting the social in social cognition, with special reference to emotion. In R. S. Wyer T. K. Srull (Eds.), Perspectives on anger and emotion: Advances in social cognition (Vol. 6, pp. 47-56). Hillsdale, NJ: Lawrence Erlbaum.
7. Bach, G.R., Wyden, P. (1968). The intimate enemy. New York: Aron Books.
8. Baron, R.M., Kenny, D.A. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51, 1173-1182.
9. Berkowitz, L. (1993). Towards a general theory of anger and emotional aggression: Implications of the cognitive-neoassociationistic perspective for the analysis of anger and other emotions. In R. S. Wyer T. K. Srull (Eds.), Perspectives on anger and emotion (Vol. 6, pp. 1-46). Hillsdale, NJ: Lawrence Erlbaum.
10. Brislin, R.W. (1970). Back-translation for cross-cultural research. Journal of Cross-Cultural Psychology, 1, 185-216.
11. Callister, R.R., Gray, B., Schweitzer, M.E., Gibson, D., Tan, J.S. (2003, June). Organizational anger contexts and their relationship to outcomes of anger expressions in the workplace. Paper presented at the International Association for Conflict Management Meetings, Melbourne, Australia.
12. Cox, T.H., Lobel, S.A., McLeod, P.L. (1991). Effects of ethnic group cultural differences on cooperative and competitive behavior on a group task. Academy of Management Journal, 34, 827-847.
13. De Dreu, C. K. W., Van de Vliert, E. (Eds.). (1997). Using conflict in organizations. Beverly Hills, CA: Sage.
14. De Dreu, C.K.W., Weingart, L.R. (2003). Task versus relationship conflict, team performance, and team member satisfaction: A meta-analysis. Journal of Applied Psychology, 88, 741-749.
15. Deffenbacher, J.L., Swaim, R.C. (1999). Anger expression in Mexican American and White non-Hispanic adolescents. Journal of Counseling Psychology, 46, 61-69.
16. Deutsch, M. (1973). The resolution of conflict. New Haven, CT: Yale University Press.
17. Deutsch, M., Krauss, R.M. (1962). Studies in interpersonal bargaining. Journal of Conflict Resolution, 6, 52-76.
18. Earley, P.C. (1997). Face, harmony, and social structure: An analysis of organizational behavior across cultures. New York: Oxford University Press.
19. Eisenhardt, K.M., Bourgeois, L.J.I. (1988). Politics of strategic decision making in high-velocity environments: Toward a midrange theory. Academy of Management Journal, 31, 737-770.
20. Fitness, J. (2000). Anger in the workplace: An emotion script approach to anger episodes between workers and their superiors, co-workers and subordinates. Journal of Organizational Behavior, 21, 147-162.
21. Flanagan, J.C. (1954). The critical incident technique. Psychological Bulletin, 54, 327-358.
22. George, J.M., Brief, A.P. (1992). Feeling good-doing good: A conceptual analysis of the mood at work-organizational spontaneity relationship. Psychological Bulletin, 112, 310-329.
23. Gersick, C.J.G., Bartunek, J.M., Dutton, J.E. (2000). Learning from academia: The importance of relationships in professional life. Academy of Management Journal, 43, 1026-1045.
24. Glomb, T.M., Hulin, C.L. (1997). Anger and gender effects in observed supervisor-subordinate dyadic interactions. Organizational Performance and Human Decision Processes, 72, 281-307.
25. Hofstede, G. (1993). Cultural constraints in management theories. Academy of Management Executive, 7, 81-94.
26. Hupka, R.B., Zaleski, Z., Otto, J., Reidl, L., Tarabrina, N.V. (1997). The colors of anger, envy, fear, and jealousy: A cross-cultural study. Journal of Cross-Cultural Psychology, 28, 156-171.
27. Huston, T.L. (2000). The social ecology of marriage and other intimate unions. Journal of Marriage and the Family, 62, 298-320.
28. Jehn, K.A. (1997). A qualitative analysis of conflict types and dimensions in organizational groups. Administrative Science Quarterly, 42, 530-557.
29. Johnson, D.W., Maruyama, G., Johnson, R.T., Nelson, D., Skon, L. (1981). Effects of cooperative, competitive, and individualistic goal structures on achievement: A meta-analysis. Psychological Bulletin, 89, 47-62.
30. Leung, K. (1997). Negotiation and reward allocations across cultures. In P. C. Earley M. Erez (Eds.), New perspectives on international industrial/organizational psychology (pp. 640-675). San Francisco: Jossey-Bass.
31. Leung, K., Koch, P.T., Lu, L. (2002). A dualistic model of harmony and is implications for conflict management in Asia. Asia Pacific Journal of Management, 19, 201-220.
32. Lewis, K.M. (2000). When leaders display emotion: How followers respond to negative emotional expression of male and female leaders. Journal of Organizational Behavior, 21, 221-234.
33. Mesquita, B. (2001). Emotions in collectivist and individualist contexts. Journal of Personality and Social Psychology, 80, 68-74.
34. Pelled, L.H., Xin, K.R. (1999). Down and out: An investigation of the relationship between mood and employee withdrawal behavior. Journal of Management, 25, 875-895.
35. Pillutla, M.M., Murnighan, J.K. (1997). Unfairness, anger, and spite: Emotional rejections of ultimatum offers. Organizational Behavior and Human Decision Processes, 68, 208-224.
36. Planalp, S., Fitness, J. (1999). Thinking/feeling about social and personal relationships. Journal of Social and Personal Relationships, 16, 731-750.
37. Podsakoff, P.M., MacKenzie, S.B., Lee, J.Y., Podsakoff, N.P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88, 879-903.
38. Ronka, A., Pulkkinen, L. (1995). Accumulation of problems in social functioning in young adulthood: A developmental approach. Journal of Personality and Social Psychology, 69, 381-391.
39. Schwartz, N. (1999). Self-reports. American Psychologist, 54, 93-105.
40. Suinn, R.M. (2001). The terrible twos-anger and anxiety: Hazardous to your health. American Psychologist, 56, 27-36.
41. Ting-Toomey, S., Cocroft, B. (1994). Face and facework: Theoretical and research issues. In S. Ting-Toomey (Ed.), The challenge of facework (pp. 307-340). Albany: State University of New York Press.
42. Tjosvold, D. (1982). Effects of approach to controversy on superiors' incorporation of subordinates' information in decision making. Journal of Applied Psychology, 67 (2). 189-193.
43. Tjosvold, D. (1983). Effect of superiors' influence orientation on their decision making in controversy. Journal of Psychology, 113 (2). 175-182.
44. Tjosvold, D. (1998). The cooperative and competitive goal approach to conflict: Accomplishments and challenges. Applied Psychology: An International Review, 47, 285-342.
45. Tjosvold, D., Hui, C., Sun, H. (2000). Building social face and open-mindedness: Constructive conflict in Asia. In C. M. Lau, K. S. Law, D. K. Tse, C. S. Wong (Eds.), Asian management matters: Regional relevance and global impact (pp. 4-16). London: Imperial College Press.
46. Tjosvold, D., Hui, C., Sun, H. (in press). Can Chinese discuss conflicts openly? Field and experimental studies of face dynamics in China. Group Decision and Negotiation.
47. Tjosvold, D., Johnson, D.W., Johnson, R.T., Sun, H. (2003). Can interpersonal competition be constructive within organizations. Journal of Psychology, 137, 63-84.
48. Tjosvold, D., Sasaki, S., Moy, J. (1998). Developing commitment in Japanese organizations in Hong Kong: Interdependence, interaction, relationship and productivity. Small Group Research, 29, 560-582.
49. Tjosvold, D., Sun, H. (2000). Social face in conflict: Effects of affronts to person and position in China. Group Dynamics, 4, 259-271.
50. Tjosvold, D., Sun, H.F. (2003). Openness among Chinese in conflict: Effects of direct discussion and warmth on integrative decision making. Journal of Applied Social Psychology, 33, 1878-1897.
51. Tjosvold, D., Tjosvold, M.M. (1995). Cooperation theory, constructive controversy, and effectiveness: Learning from crises. In R. A. Guzzo E. Salas (Eds.), Team effectiveness and decision making in organizations (pp. 79-112). San Francisco: Jossey-Bass.
52. Triandis, H.C., McCusker, C., Hui, C.H. (1990). Multimethod probes of individualism and collectivism. Journal of Personality and Social Psychology, 59, 1006-1020.
53. Tse, D.K., Francis, J., Walls, J. (1994). Cultural differences in conducting intra- and inter-cultural negotiations: A Sino-Canadian comparison. Journal of International Business Studies, 24, 537-555.
54. Van Kleef, G.A., De Dreu, C.K.W., Manstead, A.S.R. (2004). The interpersonal effects of anger and happiness in negotiations. Journal of Personality and Social Psychology, 86, 57-76.
55. Williams, K.J., Alliger, G.M. (1994). Role stressors, mood spillover, and perceptions of work-family conflict in employed parents. Academy of Management Journal, 37, 837-868.
56. Wyer, R.S., Srull, T.K. (1993). Perspectives on anger and emotion: Advances in social cognition (Vol. 6). Hillsdale, NJ: Lawrence Erlbaum.