Conflict, health, and Well-Being

The Psychology of Conflict and Conflict Management in Organizations

Volumn , Issue , 2012, Pages 267-288

  Spector, Paul E ^a   Bruk Lee, Valentina ^b  

^a UNIVERSITY OF SOUTH FLORIDA   (United States)

^b NATIONAL INSTITUTE FOR OCCUPATIONAL SAFETY AND HEALTH   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84920488408     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4324/9780203810125     Document Type: Chapter

References (84)

1. Appelberg, K., Romanov, K., Honkasalo, M. L., & Koskenvuo, M. (1991). Interpersonal conflict at work and psychological characteristics of employees. Social Science Medicine, 32, 1051–1056.
2. Barki, H., & Hartwick, J. (2001). Interpersonal conflict and its management in information system development. MIS Quarterly, 25, 195–228.
3. Baron, R. A., & Neuman, J. H. (1996). Workplace violence and workplace aggression.
4. Bies, R. J., Tripp, T. M., & Kramer, R. M. (1997). At the breaking point: Cognitive and social dynamics of revenge in organizations. In R. A. Giacalone & J. Greenberg (Eds.), Antisocial behavior in organizations (pp. 18–36). Thousand Oaks, CA: Sage.
5. Bolger, N., DeLongis, A., Kessler, R. C., & Schilling, E. A. (1989). Effects of daily stress on negative mood. Journal of Personality and Social Psychology, 57, 808–818.
6. Bolger, N., & Zuckerman, A. (1995). A framework for studying personality in the stress process. Journal of Personality and Social Psychology,69, 890–902.
7. Booth-Kewley, S., & Friedman, H. S. (1987). Psychological predictors of heart disease: A quantitative review. Psychological Bulletin, 101, 343–362.
8. Bosma, H., Stansfeld, S. A., & Marmot, M. G. (1998). Job control, personal characteristics, and heart disease. Journal of Occupational Health Psychology, 3, 402–409.
9. Carsten, J. M., & Spector, P. E. (1987). Unemployment, job satisfaction, and employee turnover: A meta-analytic test of the Muchinsky model. Journal of Applied Psychology, 72, 374–381.
10. Chen, P. Y., & Spector, P. E. (1991). Negative affectivity as the underlying cause of correlations between stressors and strains. Journal of Applied Social Psychology, 30, 867–885.
11. Chen, P. Y., & Spector, P. E. (1992). Relationships of work stressors with aggression, withdrawal, theft, and substance use: An exploratory study. Journal of Occupational and Organizational Psychology, 65, 177–184.
12. Cooper, C. L., & Payne, R. (Eds.). (1988). Causes, coping, and consequences of stress at work. New York: John Wiley & Sons.
13. De Dreu, C. K. W., & Weingart, L. R. (2003). Toward a contingency theory of task conflict and performance in groups and organizational teams. In M. A. West, D. Tjosvold, and K. G. Smith (Eds.), International handbook of organizational teamwork and cooperative working (pp. 151–166). Chichester, UK: John Wiley.
14. DeFrank, R. S., & Ivancevich, J. M. (1998). Stress on the job: An executive update. Academy of Management Executive, 12, 55–66.
15. Dormann, C., & Zapf, D. (1999). Social support, social stressors at work, and depressive symptoms: Testing for main and moderating effects with structural equations in a three-wave longitudinal study. Journal of Applied Psychology, 84, 874–884.
16. Dormann, C., & Zapf, D. (2002). Social stressors at work, irritation, and depressive symptoms: Accounting for unmeasured third variables in a multi-wave study. Journal of Occupational and Organizational Psychology, 75, 33–58.
17. Edwards, J. R., Baglioni, A. J., Jr., & Cooper, C. L. (1990). Examining the relationships among self-report measures of the Type A behavior pattern: The effects of dimensionality, measurement error, and differences in underlying constructs. Journal of Applied Psychology, 75, 440–454.
18. Einarsen, S., & Mikkelsen, E. G. (2003). Individual effects of exposure to bullying at work. In S. Einarsen, H. Hoel, D. Zapf, & C. L. Cooper (Eds.), Bullying and emotional abuse in the workplace: International perspectives in research and practice (pp. 127–144). London: Taylor & Francis.
19. Fink, C. F. (1968). Some conceptual difficulties in the theory of social conflict. Journal of Conflict Resolution, 12, 412–460.
20. Fiske, A. P. (1992). The four elementary forms of sociability: Framework for a unified theory of social relations. Psychological Review, 99, 689–723.
21. Fox, S., & Spector, P. E. (1999). A model of work frustration-aggression. Journal of Organizational Behavior, 20, 915–931.
22. Fox, S., Spector, P. E., & Miles, D. (2001). Counterproductive work behavior (CWB) in response to job stressors and organizational justice: Some mediator and moderator tests for autonomy and emotions. Journal of Vocational Behavior, 59, 1–19.
23. Frankenhaeuser, M., & Johansson, G. (1986). Stress at work: Psychobiological and psychosocial aspects. International Review of Applied Psychology, 35, 287–299.
24. Friedman, M., & Rosenman, R. H. (1974). Type A behavior and your heart. New York: Knopf.
25. Frone, M. R. (2000). Interpersonal conflict at work and psychological outcomes: Testing a model among young workers. Journal of Occupational Health Psychology, 5, 246–255.
26. Giacalone, R. A., & Greenberg, J. (Eds.). (1997). Antisocial behavior in organizations. Thousand Oaks, CA: Sage.
27. Glass, D. C., & Carver, C. S. (1980a). Environmental stress and the type: A response. In A. Baum & J. E. Singer (Eds.), Applications of personal control (pp. 59–83). Hillsdale, NJ: Lawrence Erlbaum Associates.
28. Glass, D., & Carver, C. (1980b). Helplessness and the coronary-prone personality. In J. Garber & M. Seligman (Eds.), Human helplessness, theory, and applications (pp. 223–244). New York: Academic Press.
29. Gordon, J. R. (1999). Organizational behavior: A diagnostic approach. Upper Saddle River, NJ: Prentice Hall.
30. Greenglass, E. R. (1996). Anger suppression, cynical distrust, and hostility: Implications for coronary heart disease. In C. D. Spielberger, I. G. Sarason, J. M. T. Brebner, E. Greenglass, P. Laungani, & A. M. O’Roark (Eds.). Stress and emotion: anxiety, anger, and curiosity (Vol. 16, pp. 205–225). Washington, DC: Taylor & Francis.
31. Hahn, S. E. (2000). The effects of locus of control on daily exposure, coping, and reactivity to work interpersonal stressors: A diary study. Personality and Individual Differences, 29, 729–748.
32. Hartwick, J., & Barki, H. (in press). Conceptualizing the construct of interpersonal conflict. International Journal of Conflict Management.
33. Health Enhancement Research Organization. (2004). Retrieved January 3, 2005, from http://www.the-hero.org/research.htm
34. Heinisch, D. A., & Jex, S. M. (1997). Negative affectivity and gender as moderators of the relationship between work-related stressors and depressed mood at work. Work and Stress, 11, 46–57.
35. Hollinger, E. C. (1986). Acts against the workplace: Social bonding and employee deviance. Deviant Behavior, 7, 53–75.
36. Jehn, K. A. (1994). Enhancing effectiveness: An investigation of advantages and disadvantages of value-based intragroup conflict. International Journal of Conflict Management, 5, 223–238.
37. Jehn, K. A. (1995). A multimethod examination of the benefits and detriments of intragroup conflict. Administrative Science Quarterly, 40, 256–282.
38. Julkunen, J. (1996). Suppressing your anger: Good manners, bad health? In C. D. Spielberger, I. G. Sarason, J. M. T. Brebner, E. Greenglass, P. Laungani, & A. M. O’Roark (Eds.). Stress and emotion: Anxiety, anger, and curiosity (Vol. 16, pp. 227–240). Washington, DC: Taylor & Francis.
39. Kandel, D. B., Davies, M., & Raveis, V. H. (1985). The stressfulness of daily social roles for women: Marital, occupational and household roles. Journal of Health and Social Behavior, 26, 64–78.
40. Karasek, R. A. (1979). Job demands, job decision latitude, and mental strain: Implications for job redesign. Administrative Science Quarterly, 24, 285–308.
41. Keenan, A., & Newton, T. J. (1985). Stressful events, stressors and psychological strains in young professional engineers. Journal of Occupational Behavior, 6, 151–156.
42. Kolb, K. J., & Aiello, J. R. (1996). The effects of electronic performance monitoring on stress: Locus of control as a moderator variable. Computers in Human Behavior, 12, 407–423.
43. Lee, V. B. (2003). The impact of different sources of interpersonal conflict on the target of counterproductive work behaviors. Unpublished master’s thesis, University of South Florida, Tampa.
44. Leymann, H. (1996). The content and development of mobbing at work. European Journal of Work and Organizational Psychology, 5, 165–184.
45. Leymann, H., & Gustafsson, A. (1996). Mobbing and the development of posttraumatic stress disorder. European Journal of Work and Organizational Psychology, 5, 251–276.
46. Liu, C. (2002). A comparison of job stressors and job strains among employees holding comparable jobs in Western and Eastern societies. Unpublished doctoral dissertation, University of South Florida, Tampa.
47. Mohr, G. (1986). Measuring psychological complaints of workers. Frankfurt am Main, Germany: Peter Lang.
48. Murphy, K. R. (1993). Honesty in the workplace. Belmont, CA: Brooks/Cole.
49. Narayanan, L., Menon, S., & Spector, P. E. (1999a). A cross-cultural comparison of job stressors and reaction among employees holding comparable jobs in two countries. International Journal of Stress Management, 6, 197–212.
50. Narayanan, L., Menon, S., & Spector, P. E. (1999b). Stress in the workplace: A comparison of gender and occupations. Journal of Organizational Behavior, 20, 63–73.
51. O’Leary, A. (1990). Stress, emotion, and human immune function. Psychological Bulletin, 108, 363–382.
52. Pearlin, L. L. (1980). Life-strains and psychological distress among adults: A conceptual review. In N. J. Smelser & E. H. Erikson (Eds.), Themes of love and work in adulthood (pp. 174–192). Cambridge, MA: Harvard University Press.
53. Pearson, C. M., Andersson, L. M., & Porath, C. L. (2004). Workplace incivility. In S. Fox & P. E. Spector (Eds.). Counterproductive work behavior: Investigations of actors and targets (pp. 177–200). Washington, DC: American Psychological Association.
54. Perrewé, P. L., & Zellars, K. L. (1999). An examination of attributions and emotions in the transactional approach to the organizational stress process. Journal of Organizational Behavior, 20, 739–752.
55. Rainey, D. W. (1995). Sources of stress among baseball and softball umpires. Journal of Applied Sport Psychology, 7, 1–10.
56. Rayner, C., & Keashly, L. (2005). Bullying at work: A perspective from Britain and North America. In S. Fox & P. E. Spector (Eds.). Counterproductive work behavior: Investigations of actors and targets (pp. 271–296). Washington, DC: American Psychological Association.
57. Robinson, S. L., & Bennett, R. J. (1995). A typology of deviant workplace behaviors: A multidimensional scaling study. Academy of Management Journal, 38, 555–572.
58. Romanov, K., Appelberg, K., Honkasalo, M. L., Koskenvuo, M. (1996). Recent interpersonal conflict at work and psychiatric morbidity: A prospective study of 15, 530 employees aged 24-64. Journal of Psychosomatic Research, 40, 169–176.
59. Rotter, J. B. (1966). Generalized expectancies for internal versus external control of reinforcement. Psychological Monographs, 80 (1, Whole No. 609).
60. Schwartz, J. E., & Stone, A. A. (1993). Coping with daily work problems: Contributions of problem content, appraisals, and person factors. Work and Stress, 7, 47–62.
61. Shirom, A., Westman, M., Shamai, O., & Carel, R. S. (1997). Effects of work overload and burnout on cholesterol and triglycerides levels: The moderating effects of emotional reactivity among male and female employees. Journal of Occupational Health Psychology, 2, 275–288.
62. Simons, T. L., & Peterson, R. S. (2000). Task conflict and relationship conflict in top management teams: The pivotal role of intragroup trust. Journal of Applied Psychology, 85, 102–111.
63. Skarlicki, D. P., & Folger, R. (1997). Retaliation in the workplace: The roles of distributive, procedural, and interactional justice. Journal of Applied Psychology, 82, 434–443.
64. Smith, C. S., & Sulsky, L. (1995). An investigation of job-related coping strategies across multiple stressors and samples. In L. R. Murphy, J. J. Hurrell, S. L. Sauter, & G. P. Keita (Eds.), Job stress interventions (pp. 109–123). Washington, DC: American Psychological Association.
65. Smith, T. W. (1992). Hostility and health: Current status of a psychosomatic hypothesis. Health Psychology, 11, 139–150.
66. Spector, P. E. (1997). The role of frustration in antisocial behavior at work. In R. A. Giacalone & J. Greenberg (Eds.), Anti-social behavior in organizations (pp. 1–17). Thousand Oaks, CA: Sage.
67. Spector, P. E. (1998). A control theory of the job stress process. In C. L. Cooper (Ed.), Theories of organizational stress (pp. 153–169). Oxford, UK: Oxford University Press.
68. Spector, P. E. (2003). Individual differences in health and well-being. In D. A. Hofmann & L. T. Tetrick (Eds.), Health and safety in organizations: A multilevel perspective (pp. 29–55). San Francisco: Jossey-Bass.
69. Spector, P. E., Dwyer, D. J., & Jex, S. M. (1988). Relation of job stressors to affective, health, and performance outcomes: A comparison of multiple data sources. Journal of Applied Psychology, 73, 11–19.
70. Spector, P. E., Fox, S., Goh, A., Bruursema, K. (2003, April). Counterproductive work behavior and organizational citizenship behavior: Are they opposites? In J. Greenberg (Chair), Vital but neglected topics in workplace deviance research. Symposium conducted at the meeting of the Society for Industrial and Organizational Psychology, Orlando, Florida.
71. Spector, P. E., & Jex, S. M. (1998). Development of four self-report measures of job stressors and strain: Interpersonal conflict at work scale, organizational constraint scale, quantitative workload inventory, and physical symptoms inventory. Journal of Occupational Health Psychology, 3, 356–367.
72. Spector, P. E., & O’Connell, B. J. (1994). The contribution of personality traits, negative affectivity, locus of control and type A to the subsequent reports of job stressors and job strains. Journal of Occupational and Organizational Psychology, 67, 1–11.
73. Spector, P. E., Sanchez, J. I., Siu, O. L., Salgado, J., & Ma, J. (2004). Eastern versus western control beliefs at work: An investigation of secondary control, socioinstrumental control, and work locus of control in China and the US. Applied Psychology: An International Review,53, 38–60.
74. Spielberger, C. D. (1979). Preliminary manual for the State-Trait Personality Inventory (STPI). Unpublished manuscript, University of South Florida, Tampa.
75. Stewart, M. J., & Ellery, P. J. (1998). Sources and magnitude of perceived psychological stress in high school volleyball officials. Perceptual and Motor Skills, 87, 1275–1282.
76. Storms, P. L., & Spector, P. E. (1987). Relationships of organizational frustration with reported behavioral reactions: The moderating effect of locus of control. Journal of Occupational Psychology, 60, 227–234.
77. Taylor, A. H., & Daniel, J. V. (1987). Sources of stress in soccer officiating: An empirical study. In T. Reilly, A Lees, K. Davids, & W. J. Murphy (Eds.), Science and football: Proceedings of the first world congress of science and football (pp. 538–544). London: E. & F. N. Spon.
78. Terry, D. J., & Jimmieson, N. L. (1999). Work control and employee well-being: A decade review. In C. L. Cooper & I. T. Robertson (Eds.), International review of industrial and organizational psychology (pp. 95–148). Chichester, U.K.: John Wiley.
79. Theorell, T., Alfredsson, L., Westerholm, P., & Falck, B. (2000). Coping with unfair treatment at work-What is the relationship between coping and hypertension in middle-aged men and women? Psychotherapy and Psychosomatics, 69, 86–94.
80. Ware, J., & Barnes, L. B. (1992). Managing interpersonal conflict. In J. J. Gabarro (Ed.), Managing people in organizations (pp. 213–226). Boston: Harvard Business School Publications.
81. Watson, D., & Clark, L. A. (1984). Negative affectivity: The disposition to experience aversive emotional states. Psychological Bulletin, 96, 465–490.
82. Wei, J., & O’Connor, C. M. (2002). Depression and cardiac health in women: How close is the relationships? Women’s Health in Primary Care, 5, 393–404.
83. Zapf, D. (1999). Organizational, work group related and personal causes of mobbing/bullying at work. International Journal of Manpower, 20, 70–85.
84. Zapf, D., & Einarsen, S. (2004). Mobbing at work: Escalated conflicts in organizations. In S. Fox & P. E. Spector (Eds.). Counterproductive work behavior: Investigations of actors and targets (pp. 237–270). Washington, DC: American Psychological Association.