Perceived customer showrooming behavior and the effect on retail salesperson self-efficacy and performance

Journal of Retailing

Volumn 91, Issue 2, 2015, Pages 358-369

  Rapp, Adam ^a   Baker, Thomas L ^a   Bachrach, Daniel G ^a   Ogilvie, Jessica ^a   Beitelspacher, Lauren Skinner ^b  

^a UNIVERSITY OF ALABAMA   (United States)

^b PORTLAND STATE UNIVERSITY   (United States)

Author keywords

Coping behaviors; Multi channel shopping; Salesperson performance; Self Efficacy; Self regulation theory; Showrooming

Indexed keywords

EID: 84929273673     PISSN: 00224359     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jretai.2014.12.007     Document Type: Article

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