The Behavioral Consequences of Service Quality: An Empirical Study in the Chinese Retail Pharmacy Industry

Health Marketing Quarterly

Volumn 32, Issue 1, 2015, Pages 14-30

  Chen, Yuwen ^a   Fu, Frank Q ^b  

^a SHENYANG PHARMACEUTICAL UNIVERSITY   (China)

^b UNIVERSITY OF MISSOURI ST LOUIS   (United States)

Author keywords

customer loyalty; customer satisfaction; service quality

Indexed keywords

ADOLESCENT; ADULT; AGED; CHILD; CHINA; CONSUMER ATTITUDE; ECONOMICS; EMPIRICAL RESEARCH; FEE; HEALTH CARE QUALITY; HUMAN; MALE; MIDDLE AGED; ORGANIZATION AND MANAGEMENT; PATIENT SATISFACTION; PHARMACY; QUESTIONNAIRE; STANDARDS; THEORETICAL MODEL; YOUNG ADULT;

ADOLESCENT; ADULT; AGED; CHILD; CHINA; CONSUMER BEHAVIOR; EMPIRICAL RESEARCH; FEES, PHARMACEUTICAL; HUMANS; MALE; MIDDLE AGED; MODELS, THEORETICAL; PATIENT SATISFACTION; PHARMACY; QUALITY OF HEALTH CARE; SURVEYS AND QUESTIONNAIRES; YOUNG ADULT;

EID: 84924499085     PISSN: 07359683     EISSN: 15450864     Source Type: Journal    
DOI: 10.1080/07359683.2015.1000706     Document Type: Article

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