메뉴 건너뛰기




Volumn 21, Issue 4, 2014, Pages 460-467

The role of social network websites in the consumer-brand relationship

Author keywords

Brand community; Consumer brand relationship; Customer loyalty; Online consumer community; Social media; Social network website

Indexed keywords

CONSUMPTION BEHAVIOR; ELECTRONIC COMMERCE; MARKETING; MEDIA ROLE; PERCEPTION; RETAILING; SOCIAL NETWORK; WORLD WIDE WEB;

EID: 84901424255     PISSN: 09696989     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jretconser.2014.03.011     Document Type: Article
Times cited : (170)

References (57)
  • 1
    • 77955852774 scopus 로고    scopus 로고
    • The influence of C2C communications in online brand communities on customer purchase behavior
    • Adjei M.T., Noble S.M., Noble C.H. The influence of C2C communications in online brand communities on customer purchase behavior. J. Acad. Marketing Sci. 2010, 38:634-653.
    • (2010) J. Acad. Marketing Sci. , vol.38 , pp. 634-653
    • Adjei, M.T.1    Noble, S.M.2    Noble, C.H.3
  • 2
    • 4043079952 scopus 로고    scopus 로고
    • The effects of brand relationship norms on consumer attitudes and behavior
    • Aggarwal P. The effects of brand relationship norms on consumer attitudes and behavior. J. Consum. Res. 2004, 31:87-101.
    • (2004) J. Consum. Res. , vol.31 , pp. 87-101
    • Aggarwal, P.1
  • 3
    • 22544454760 scopus 로고    scopus 로고
    • The social influence of brand community: evidence from European car clubs
    • Algesheimer R., Dholakia U.M., Herrmann A. The social influence of brand community: evidence from European car clubs. J. Marketing Res. 2005, 69:19-34.
    • (2005) J. Marketing Res. , vol.69 , pp. 19-34
    • Algesheimer, R.1    Dholakia, U.M.2    Herrmann, A.3
  • 5
    • 0000761228 scopus 로고
    • Some methods for re-specifying measurement models to obtain unidimensional construct measurement
    • Anderson J.C., Gerbing D.W. Some methods for re-specifying measurement models to obtain unidimensional construct measurement. J. Marketing Res. 1988, 19:453-460.
    • (1988) J. Marketing Res. , vol.19 , pp. 453-460
    • Anderson, J.C.1    Gerbing, D.W.2
  • 6
    • 0040671852 scopus 로고    scopus 로고
    • Intentional social action in virtual communities
    • Bagozzi R.P., Dholakia U.M. Intentional social action in virtual communities. J. Interact. Marketing 2002, 16:2-21.
    • (2002) J. Interact. Marketing , vol.16 , pp. 2-21
    • Bagozzi, R.P.1    Dholakia, U.M.2
  • 7
    • 84901456719 scopus 로고    scopus 로고
    • From Social Media to Social CRM: What Customers Want. Available at: (accessed 11 December 2013).
    • Baird, C.H., Parasnis, G., 2011. From Social Media to Social CRM: What Customers Want. Available at: (accessed 11 December 2013). http://www.public.dhe.ibm.com/common/ssi/ecm/en/gbe03391usen/GBE03391USEN.PDF.
    • (2011)
    • Baird, C.H.1    Parasnis, G.2
  • 8
    • 34249927777 scopus 로고
    • Measuring the hedonic and utilitarian sources of consumer attitudes
    • Batra R., Ahtola O.T. Measuring the hedonic and utilitarian sources of consumer attitudes. Marketing Lett. 1990, 2:159-170.
    • (1990) Marketing Lett. , vol.2 , pp. 159-170
    • Batra, R.1    Ahtola, O.T.2
  • 9
    • 37249053884 scopus 로고    scopus 로고
    • Social network sites: definition, history, and scholarship
    • boyed D..M, Ellison N.B. Social network sites: definition, history, and scholarship. J. Comput. Mediat. Commun. 2008, 13:210-230.
    • (2008) J. Comput. Mediat. Commun. , vol.13 , pp. 210-230
    • boyed, D.M.1    Ellison, N.B.2
  • 10
    • 34548622644 scopus 로고    scopus 로고
    • Word of mouth communication within online communities: conceptualizing the online social network
    • Brown J., Broderick A.J., Lee N. Word of mouth communication within online communities: conceptualizing the online social network. J. Interact. Marketing 2007, 21:2-20.
    • (2007) J. Interact. Marketing , vol.21 , pp. 2-20
    • Brown, J.1    Broderick, A.J.2    Lee, N.3
  • 12
    • 33646594990 scopus 로고    scopus 로고
    • Some antecedents and outcomes of brand love
    • Carroll B.A., Ahuvia A.C. Some antecedents and outcomes of brand love. Marketing Lett. 2006, 17:79-89.
    • (2006) Marketing Lett. , vol.17 , pp. 79-89
    • Carroll, B.A.1    Ahuvia, A.C.2
  • 13
    • 84875812102 scopus 로고    scopus 로고
    • New members' integration: key factors of success in online travel communities
    • Casalo L.V., Falviȧn C., Guinaliu M. New members' integration: key factors of success in online travel communities. J. Bus. Res. 2013, 66:706-710.
    • (2013) J. Bus. Res. , vol.66 , pp. 706-710
    • Casalo, L.V.1    Falvian, C.2    Guinaliu, M.3
  • 14
    • 69349103368 scopus 로고    scopus 로고
    • Consequences of value in retail markets
    • Chaudhuri A., Ligas M. Consequences of value in retail markets. J. Retailing 2009, 85:406-419.
    • (2009) J. Retailing , vol.85 , pp. 406-419
    • Chaudhuri, A.1    Ligas, M.2
  • 15
    • 77955277743 scopus 로고    scopus 로고
    • Understanding consumer-to-consumer interactions in virtual communities: the salience of reciprocity
    • Chan K.W., Li S.Y. Understanding consumer-to-consumer interactions in virtual communities: the salience of reciprocity. J. Bus. Res. 2010, 63:1033-1040.
    • (2010) J. Bus. Res. , vol.63 , pp. 1033-1040
    • Chan, K.W.1    Li, S.Y.2
  • 16
    • 84901446996 scopus 로고    scopus 로고
    • Selling on Facebook: 4 Common Issues. Available at: (accessed 11 December 2013).
    • Chaney, P., 2010, Selling on Facebook: 4 Common Issues. Available at: (accessed 11 December 2013). http://www.practicalecommerce.com/articles/2247-Selling-on-Facebook-4-Common-Issues.
    • (2010)
    • Chaney, P.1
  • 17
    • 0035691263 scopus 로고    scopus 로고
    • Hedonic and utilitarian motivations for online retail shopping behavior
    • Childers T.L., Carr C.L., Peck J., Carson S. Hedonic and utilitarian motivations for online retail shopping behavior. J. Retailing 2001, 77:511-535.
    • (2001) J. Retailing , vol.77 , pp. 511-535
    • Childers, T.L.1    Carr, C.L.2    Peck, J.3    Carson, S.4
  • 18
    • 44149103889 scopus 로고    scopus 로고
    • Delighted by design: the role of hedonic versus utilitarian benefits
    • Chitturi R., Raghunathan R., Mahajan V. Delighted by design: the role of hedonic versus utilitarian benefits. J. Marketing 2008, 72:48-63.
    • (2008) J. Marketing , vol.72 , pp. 48-63
    • Chitturi, R.1    Raghunathan, R.2    Mahajan, V.3
  • 19
    • 84901398361 scopus 로고    scopus 로고
    • Compete. Q3 Compete Online Shopper Intelligence Study. Available at: (accessed 7 July 2012).
    • Compete, 2009. Q3 Compete Online Shopper Intelligence Study. Available at: (accessed 7 July 2012). http://www.compete.com.
    • (2009)
  • 20
    • 0000103382 scopus 로고
    • Measuring the hedonic and utilitarian dimensions of attitudes toward product categories
    • Crowley A.E., Spangenberg E.R., Hughes K.R. Measuring the hedonic and utilitarian dimensions of attitudes toward product categories. Marketing Lett. 1992, 3:239-249.
    • (1992) Marketing Lett. , vol.3 , pp. 239-249
    • Crowley, A.E.1    Spangenberg, E.R.2    Hughes, K.R.3
  • 21
    • 0035637894 scopus 로고    scopus 로고
    • Investments in consumer relationships: a cross-country and cross-industry exploration
    • De Wulf K., Odekerken-Schroder G., Iacobucci D. Investments in consumer relationships: a cross-country and cross-industry exploration. J. Marketing 2001, 65(4):33-50.
    • (2001) J. Marketing , vol.65 , Issue.4 , pp. 33-50
    • De Wulf, K.1    Odekerken-Schroder, G.2    Iacobucci, D.3
  • 22
    • 70350538931 scopus 로고    scopus 로고
    • Communal service delivery: how customers benefit from participation in firm-hosted virtual P3 communities
    • Dholakia U.M., Blazevic V., Wiertz C., Algesheimer R. Communal service delivery: how customers benefit from participation in firm-hosted virtual P3 communities. J. Serv. Res. 2009, 12:208-226.
    • (2009) J. Serv. Res. , vol.12 , pp. 208-226
    • Dholakia, U.M.1    Blazevic, V.2    Wiertz, C.3    Algesheimer, R.4
  • 23
    • 84877678430 scopus 로고    scopus 로고
    • Understanding service quality in a virtual travel community environment
    • Elliot S., Li G., Choi C. Understanding service quality in a virtual travel community environment. J. Bus. Res. 2013, 66:1153-1160.
    • (2013) J. Bus. Res. , vol.66 , pp. 1153-1160
    • Elliot, S.1    Li, G.2    Choi, C.3
  • 24
    • 0000009769 scopus 로고
    • Evaluating structural equation models with unobservable variables and measurement error: Algebra and Statistics
    • Fornell C., Larcker D.F. Evaluating structural equation models with unobservable variables and measurement error: Algebra and Statistics. J. Marketing Res. 1981, 18:39-50.
    • (1981) J. Marketing Res. , vol.18 , pp. 39-50
    • Fornell, C.1    Larcker, D.F.2
  • 25
    • 0032351557 scopus 로고    scopus 로고
    • Consumers and their brands: developing relationship theory in consumer research
    • Fournier S. Consumers and their brands: developing relationship theory in consumer research. J. Consum. Res. 1998, 24:343-353.
    • (1998) J. Consum. Res. , vol.24 , pp. 343-353
    • Fournier, S.1
  • 27
    • 0000039816 scopus 로고
    • The norm of reciprocity: a preliminary statement
    • Gouldner A.W. The norm of reciprocity: a preliminary statement. Am. Sociol. Rev.. 1960, 25:161-178.
    • (1960) Am. Sociol. Rev.. , vol.25 , pp. 161-178
    • Gouldner, A.W.1
  • 29
    • 84889038712 scopus 로고    scopus 로고
    • The impact of user interactions in social media on brand awareness and purchase intention: the case of MINI on Facebook
    • Hutter K., Hautz J., Dennhardt S., Fuller J. The impact of user interactions in social media on brand awareness and purchase intention: the case of MINI on Facebook. J. Prod. Brand Manage. 2013, 22:342-351.
    • (2013) J. Prod. Brand Manage. , vol.22 , pp. 342-351
    • Hutter, K.1    Hautz, J.2    Dennhardt, S.3    Fuller, J.4
  • 30
    • 78649396294 scopus 로고    scopus 로고
    • It takes a marketplace community to raise brand commitment: the role of online communities
    • Kim J.W., Choi J., Qualls W., Han K. It takes a marketplace community to raise brand commitment: the role of online communities. J. Marketing Manage. 2008, 24:409-431.
    • (2008) J. Marketing Manage. , vol.24 , pp. 409-431
    • Kim, J.W.1    Choi, J.2    Qualls, W.3    Han, K.4
  • 31
    • 0036003878 scopus 로고    scopus 로고
    • The field behind the screen: using netnography for marketing research in online communities
    • Kozinets R.V. The field behind the screen: using netnography for marketing research in online communities. J. Marketing Res. 2002, 39:62-72.
    • (2002) J. Marketing Res. , vol.39 , pp. 62-72
    • Kozinets, R.V.1
  • 32
    • 84901418518 scopus 로고    scopus 로고
    • Available at: (accessed 11 December 2013).
    • Li, C., 2010, The Rise of Social Commerce. Available at: (accessed 11 December 2013). http://www.charleneli.com/2010/09/the-rise-of-social-commerce.
    • (2010) The Rise of Social Commerce
    • Li, C.1
  • 33
    • 33746883863 scopus 로고    scopus 로고
    • Why do Internet users stick with a specific web site? A relationship perspective
    • Li D., Browne G.J., Wetherbe J.C. Why do Internet users stick with a specific web site? A relationship perspective. Int. J. Electron. Com. 2006, 10:105-141.
    • (2006) Int. J. Electron. Com. , vol.10 , pp. 105-141
    • Li, D.1    Browne, G.J.2    Wetherbe, J.C.3
  • 35
    • 84875766607 scopus 로고    scopus 로고
    • MIT Sloan Management Review, 54. Available at: (accessed 8 February 2014).
    • Malhotra, A., Malhotra, C.K., See, A., 2013. How to Create Brand Engagement on Facebook. MIT Sloan Management Review, 54. Available at: (accessed 8 February 2014). http://www.sloanreview.mit.edu/article/how-to-create-brand-engagement-on-facebook/.
    • (2013) How to Create Brand Engagement on Facebook
    • Malhotra, A.1    Malhotra, C.K.2    See, A.3
  • 37
    • 42549162920 scopus 로고    scopus 로고
    • Social capital production in a virtual P3 community
    • Mathwick C., Wiertz C., de Ruyter K. Social capital production in a virtual P3 community. J. Consum. Res 2008, 34:832-849.
    • (2008) J. Consum. Res , vol.34 , pp. 832-849
    • Mathwick, C.1    Wiertz, C.2    de Ruyter, K.3
  • 38
    • 0000339374 scopus 로고    scopus 로고
    • Brandfests: servicescapes for the cultivation of brand equity
    • American Marketing Association, Chicago, IL, J.F. Sherry (Ed.)
    • McAlexander J.H., Schouten J.W. Brandfests: servicescapes for the cultivation of brand equity. Servicescapes: The Concept of Place in Contemporary Markets 1998, 377-402. American Marketing Association, Chicago, IL. J.F. Sherry (Ed.).
    • (1998) Servicescapes: The Concept of Place in Contemporary Markets , pp. 377-402
    • McAlexander, J.H.1    Schouten, J.W.2
  • 40
  • 41
    • 79956273910 scopus 로고    scopus 로고
    • Managing customer experiences in online product communities
    • Nambisan P., Watt J.H. Managing customer experiences in online product communities. J. Bus. Res. 2011, 64:889-895.
    • (2011) J. Bus. Res. , vol.64 , pp. 889-895
    • Nambisan, P.1    Watt, J.H.2
  • 42
    • 84881813312 scopus 로고    scopus 로고
    • Brand attachment and a strategic brand exemplar
    • Edward Elgar Publishing, Northampton, MA, B. Schmitt, D. Rogers (Eds.)
    • Park C.W., MacInnis D.J., Priester J. Brand attachment and a strategic brand exemplar. Handbook of Brand and Experience Management 2009, 3-17. Edward Elgar Publishing, Northampton, MA. B. Schmitt, D. Rogers (Eds.).
    • (2009) Handbook of Brand and Experience Management , pp. 3-17
    • Park, C.W.1    MacInnis, D.J.2    Priester, J.3
  • 43
    • 84917007664 scopus 로고    scopus 로고
    • Consumer relationships with an e-brand: implications for e-brand extension
    • Lawrence Erlbaum Associates, New Jersey, NY, C.P. Haugtvedt, K.A. Machleit, R. Yalch (Eds.)
    • Park J., Lee H-J., Lee H-I. Consumer relationships with an e-brand: implications for e-brand extension. Online Consumer Psychology: Understanding and Influencing Consumer Behavior in the Virtual World 2005, 379-399. Lawrence Erlbaum Associates, New Jersey, NY. C.P. Haugtvedt, K.A. Machleit, R. Yalch (Eds.).
    • (2005) Online Consumer Psychology: Understanding and Influencing Consumer Behavior in the Virtual World , pp. 379-399
    • Park, J.1    Lee, H.-J.2    Lee, H.-I.3
  • 44
    • 84898428031 scopus 로고    scopus 로고
    • Drivers and outcomes of brand relationship quality in the context of online social networks
    • Pentina I., Gammoh B.S., Zhang L., Mallin M. Drivers and outcomes of brand relationship quality in the context of online social networks. Int. J. Electron. Com. 2013, 17:63-86.
    • (2013) Int. J. Electron. Com. , vol.17 , pp. 63-86
    • Pentina, I.1    Gammoh, B.S.2    Zhang, L.3    Mallin, M.4
  • 45
    • 79957551868 scopus 로고    scopus 로고
    • Cultural influence on consumers' usage of social networks and its impact on online purchase intentions
    • Pookulangara S., Koesler K. Cultural influence on consumers' usage of social networks and its impact on online purchase intentions. J. Retailing Consum. Serv. 2011, 18:348-354.
    • (2011) J. Retailing Consum. Serv. , vol.18 , pp. 348-354
    • Pookulangara, S.1    Koesler, K.2
  • 46
    • 38849140339 scopus 로고    scopus 로고
    • Cultivating trust and harvesting value in virtual communities
    • Porter C.E., Donthu N. Cultivating trust and harvesting value in virtual communities. Manage. Sci. 2008, 54:113-128.
    • (2008) Manage. Sci. , vol.54 , pp. 113-128
    • Porter, C.E.1    Donthu, N.2
  • 47
    • 33751538353 scopus 로고    scopus 로고
    • Relationship quality as a predictor of B2B customer loyalty
    • Rauyruen P., Miller K. Relationship quality as a predictor of B2B customer loyalty. J. Bus. Res. 2007, 60:21-31.
    • (2007) J. Bus. Res. , vol.60 , pp. 21-31
    • Rauyruen, P.1    Miller, K.2
  • 49
    • 70349496065 scopus 로고    scopus 로고
    • How brand community practices create value
    • Schau H.J., Muňiz A.M., Arnould E.J. How brand community practices create value. J. Marketing 2009, 73:30-51.
    • (2009) J. Marketing , vol.73 , pp. 30-51
    • Schau, H.J.1    Muňiz, A.M.2    Arnould, E.J.3
  • 50
    • 84901411272 scopus 로고    scopus 로고
    • Socialbakers.com, 2011. Facebook Brands Statistics. Available at: (accessed 5 December 2011).
    • Socialbakers.com, 2011. Facebook Brands Statistics. Available at: (accessed 5 December 2011). http://www.socialbakers.com/facebook-pages/brands/.
  • 51
    • 84901424943 scopus 로고    scopus 로고
    • Socialbakers.com, 2013. Facebook Brands Statistics. Available at: (accessed 24 September 2013).
    • Socialbakers.com, 2013. Facebook Brands Statistics. Available at: (accessed 24 September 2013). http://www.socialbakers.com/facebook-pages/brands/.
  • 52
    • 77649266053 scopus 로고    scopus 로고
    • A comprehensive analysis of marketing journal rankings
    • Steward M.D., Lewis B.R. A comprehensive analysis of marketing journal rankings. J. Marketing Edu. 2010, 32(1):75-92.
    • (2010) J. Marketing Edu. , vol.32 , Issue.1 , pp. 75-92
    • Steward, M.D.1    Lewis, B.R.2
  • 53
    • 78549263428 scopus 로고    scopus 로고
    • An exploratory study of Korean consumer participation in virtual brand communities in social network sites
    • Sung Y., Kim Y., Kwon O., Moon J. An exploratory study of Korean consumer participation in virtual brand communities in social network sites. J. Global Marketing 2010, 23:430-445.
    • (2010) J. Global Marketing , vol.23 , pp. 430-445
    • Sung, Y.1    Kim, Y.2    Kwon, O.3    Moon, J.4
  • 54
    • 12944254316 scopus 로고    scopus 로고
    • The ties that bind: measuring the strength of consumers' emotional attachments to brands
    • Thomson M., MacInnis D.J., Park C.W. The ties that bind: measuring the strength of consumers' emotional attachments to brands. J. Consum. Psychol. 2005, 15:77-91.
    • (2005) J. Consum. Psychol. , vol.15 , pp. 77-91
    • Thomson, M.1    MacInnis, D.J.2    Park, C.W.3
  • 55
    • 77956590348 scopus 로고    scopus 로고
    • Why should I share? Examining consumers' motives and trust on knowledge sharing
    • Wu W., Sukoco B.M. Why should I share? Examining consumers' motives and trust on knowledge sharing. J. Comput. Inf. Syst. 2010, 50:11-19.
    • (2010) J. Comput. Inf. Syst. , vol.50 , pp. 11-19
    • Wu, W.1    Sukoco, B.M.2
  • 56
    • 84870573554 scopus 로고    scopus 로고
    • Brand communities embedded in social networks
    • Zaglia M.E. Brand communities embedded in social networks. J. Bus. Res. 2013, 66:216-223.
    • (2013) J. Bus. Res. , vol.66 , pp. 216-223
    • Zaglia, M.E.1
  • 57
    • 84861574178 scopus 로고    scopus 로고
    • How do brand communities generate brand relationship? Intermediate mechanisms
    • Zhou Z., Zhang Q., Su C., Zhou N. How do brand communities generate brand relationship? Intermediate mechanisms. J. Bus. Res. 2012, 65:890-895.
    • (2012) J. Bus. Res. , vol.65 , pp. 890-895
    • Zhou, Z.1    Zhang, Q.2    Su, C.3    Zhou, N.4


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.