Situational crisis communication and interactivity: Usage and effectiveness of Facebook for crisis management by Fortune 500 companies

Computers in Human Behavior

Volumn 35, Issue , 2014, Pages 140-147

  Ki, Eyun Jung ^a   Nekmat, Elmie ^b  

^a UNIVERSITY OF ALABAMA   (United States)

^b NATIONAL UNIVERSITY OF SINGAPORE   (Singapore)

Author keywords

Crisis management; Facebook; Social media

Indexed keywords

INFORMATION THEORY;

CRISIS COMMUNICATIONS; CRISIS MANAGEMENT; CRISIS RESPONSE STRATEGIES; CRISIS SITUATIONS; FACEBOOK; SOCIAL MEDIA; THROUGH THE LENS; TWO WAY COMMUNICATIONS;

SOCIAL NETWORKING (ONLINE);

EID: 84897037677     PISSN: 07475632     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.chb.2014.02.039     Document Type: Article

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