메뉴 건너뛰기




Volumn 16, Issue 3, 2008, Pages 143-153

Crisis communications management on the web: How Internet-based technologies are changing the way public relations professionals handle business crises

Author keywords

[No Author keywords available]

Indexed keywords

CORPORATE STRATEGY; CRISIS MANAGEMENT; INFORMATION TECHNOLOGY; INTERNET; STRATEGIC APPROACH; WORLD WIDE WEB;

EID: 49049102096     PISSN: 09660879     EISSN: 14685973     Source Type: Journal    
DOI: 10.1111/j.1468-5973.2008.00543.x     Document Type: Article
Times cited : (134)

References (34)
  • 1
    • 23844462485 scopus 로고    scopus 로고
    • 'Virtual Public Relations in the United Arab Emirates: A Case Study of 20 UAE Organization's Use of the Internet'
    • Ayish, M.I. (2005), 'Virtual Public Relations in the United Arab Emirates: A Case Study of 20 UAE Organization's Use of the Internet', Public Relations Review, Volume 31, pp. 381-388.
    • (2005) Public Relations Review , vol.31 , pp. 381-388
    • Ayish, M.I.1
  • 3
    • 49049090594 scopus 로고    scopus 로고
    • Edelman Trust Barometer (4 December 1997)
    • Edelman Trust Barometer (2007), http://www.edelman.com/trust/2007/ trust_final_1_31.pdf (4 December 1997).
    • (2007)
  • 4
    • 26744447422 scopus 로고
    • A Model in Crisis Communications Management
    • Master's Thesis, University Microfilms International, Michigan. Limited circulation
    • González-Herrero, A. (1994), A Model in Crisis Communications Management. Master's Thesis, University Microfilms International, Michigan. Limited circulation.
    • (1994)
    • González-Herrero, A.1
  • 5
    • 0002790010 scopus 로고
    • 'How to Manage a Crisis Before - Or Whenever - It Hits'
    • González-Herrero, A. and Pratt, C. (1995), 'How to Manage a Crisis Before - or Whenever - It Hits', Public Relations Quarterly, Volume 40, Number 1, pp. 25-29.
    • (1995) Public Relations Quarterly , vol.40 , Issue.1 , pp. 25-29
    • González-Herrero, A.1    Pratt, C.2
  • 6
    • 85066225701 scopus 로고    scopus 로고
    • 'An Integrated Symmetrical Model for Crisis-Communication Management'
    • González-Herrero, A. and Pratt, C.B. (1996), 'An Integrated Symmetrical Model for Crisis-Communication Management', Journal of Public Relations Research, Volume 8, Number 2, pp. 79-105.
    • (1996) Journal of Public Relations Research , vol.8 , Issue.2 , pp. 79-105
    • González-Herrero, A.1    Pratt, C.B.2
  • 8
    • 0009909732 scopus 로고    scopus 로고
    • 'Use of the Internet in the Public Relations Curriculum'
    • Gower, K. and Cho, J.Y. (2001), 'Use of the Internet in the Public Relations Curriculum', Journalism and Mass Communication Educator, Volume 56, Number 2, pp. 81-92.
    • (2001) Journalism and Mass Communication Educator , vol.56 , Issue.2 , pp. 81-92
    • Gower, K.1    Cho, J.Y.2
  • 9
    • 0002352042 scopus 로고    scopus 로고
    • 'The Real State of Public Relations on the World Wide Web'
    • Ha, L. and Pratt, C. (2000), 'The Real State of Public Relations on the World Wide Web', Public Relations Strategist, Volume 6, Number 3, pp. 30-33.
    • (2000) Public Relations Strategist , vol.6 , Issue.3 , pp. 30-33
    • Ha, L.1    Pratt, C.2
  • 10
    • 0348166965 scopus 로고    scopus 로고
    • 'Newsgroups, Activist Publics, and Corporate Apologia: The Case of Intel and its Pentium Chip'
    • Hearit, K.M. (1999), 'Newsgroups, Activist Publics, and Corporate Apologia: The Case of Intel and its Pentium Chip', Volume 25, Number 3, pp. 291-308.
    • (1999) , vol.25 , pp. 291-308
    • Hearit, K.M.1
  • 12
    • 0032164095 scopus 로고    scopus 로고
    • 'New Communication Technologies: An Issues Management Point of View'
    • Heath, R.L. (1998), 'New Communication Technologies: An Issues Management Point of View', Public Relations Review, Volume 24, pp. 273-288.
    • (1998) Public Relations Review , vol.24 , pp. 273-288
    • Heath, R.L.1
  • 13
    • 49049090794 scopus 로고    scopus 로고
    • Internet World Stats (10 December 2007)
    • Internet World Stats (2007), http://www.internetworldstats.com/stats.htm (10 December 2007).
    • (2007)
  • 14
    • 0037374516 scopus 로고    scopus 로고
    • 'The Relationship Between Web Site Design, and Organizational Responsiveness to Stakeholders'
    • Kent, M.L., Taylor, M. and White, W.J. (2003), 'The Relationship Between Web Site Design, and Organizational Responsiveness to Stakeholders', Public Relations Review, Volume 29, Number 1, pp. 63-77.
    • (2003) Public Relations Review , vol.29 , Issue.1 , pp. 63-77
    • Kent, M.L.1    Taylor, M.2    White, W.J.3
  • 18
    • 1342286066 scopus 로고    scopus 로고
    • 'The Use of the Internet by Ten South African Non-Governmental Organizations - A Public Relations Perspective'
    • Naudè, A.M.E., Froneman, J.D. and Atwood, R.A. (2004), 'The Use of the Internet by Ten South African Non-Governmental Organizations - A Public Relations Perspective ', Public Relations Review, Volume 30, pp. 87-94.
    • (2004) Public Relations Review , vol.30 , pp. 87-94
    • Naudè, A.M.E.1    Froneman, J.D.2    Atwood, R.A.3
  • 19
    • 33750233680 scopus 로고    scopus 로고
    • 'Crisis Management and the Internet'
    • Neil, B. (2000), 'Crisis Management and the Internet', Ivey Business Journal, Volume 64, Number 3, pp. 13-17.
    • (2000) Ivey Business Journal , vol.64 , Issue.3 , pp. 13-17
    • Neil, B.1
  • 20
    • 49049101527 scopus 로고    scopus 로고
    • (3 December 2007)
    • Patrick, D. (2005), Why There's No Escaping the Blog. http://money.cnn.com/magazines/fortune/fortune_archive/2005/01/10/ 8230982/index.htm (3 December 2007).
    • (2005) Why There's No Escaping the Blog
    • Patrick, D.1
  • 21
    • 84990321148 scopus 로고    scopus 로고
    • 'Internet Based Communication in Crisis Management'
    • Perry, D.C., Taylor, M. and Doerfel, M.L. (2003), 'Internet Based Communication in Crisis Management', Management Communication Quarterly, Volume 17, Number 2, pp. 206-232.
    • (2003) Management Communication Quarterly , vol.17 , Issue.2 , pp. 206-232
    • Perry, D.C.1    Taylor, M.2    Doerfel, M.L.3
  • 22
    • 49049097136 scopus 로고    scopus 로고
    • Forbes, Technology's 100 Richest Supplement
    • Rapaport, R. (1997), PR Finds a Cool New Tool. Forbes, Technology's 100 Richest Supplement, pp. 100-106.
    • (1997) PR Finds a Cool New Tool , pp. 100-106
    • Rapaport, R.1
  • 25
    • 0013464418 scopus 로고    scopus 로고
    • 'How Activist Organizations are Using the Internet to Build Relationships'
    • Taylor, M., Kent, M.L. and White, W.J. (2001), 'How Activist Organizations are Using the Internet to Build Relationships', Public Relations Review, Volume 27, Number 3, pp. 263-284.
    • (2001) Public Relations Review , vol.27 , Issue.3 , pp. 263-284
    • Taylor, M.1    Kent, M.L.2    White, W.J.3
  • 26
    • 19044393679 scopus 로고    scopus 로고
    • 'Diffusion of Traditional and New Media Tactics in Crisis Communication'
    • Taylor, M. and Perry, D. (2005), 'Diffusion of Traditional and New Media Tactics in Crisis Communication', Public Relations Review, Volume 31, pp. 209-217.
    • (2005) Public Relations Review , vol.31 , pp. 209-217
    • Taylor, M.1    Perry, D.2
  • 27
    • 49049086967 scopus 로고    scopus 로고
    • Technorati (3 December 2007)
    • Technorati (2007), Weblogs Cumulative: March 2003-March 2007. http://www.sifry.com/alerts/archives/000493.html (3 December 2007).
    • (2007) Weblogs Cumulative: March 2003-March 2007
  • 28
    • 49049120145 scopus 로고    scopus 로고
    • The Chartered Institute of Public Relations (27 May). (27 May 2008)
    • The Chartered Institute of Public Relations, What is PR (27 May 2008). http://www.cipr.co.uk/direct/careers.asp?v1=whatis (27 May 2008).
    • (2008) What Is PR
  • 29
    • 0011527996 scopus 로고
    • 'Using Online Databases in Corporate Issues Management'
    • Thomsen, S.R. (1995), 'Using Online Databases in Corporate Issues Management', Public Relations Review, Volume 21, Number 2, pp. 103-122.
    • (1995) Public Relations Review , vol.21 , Issue.2 , pp. 103-122
    • Thomsen, S.R.1
  • 30
    • 84998609165 scopus 로고    scopus 로고
    • 'Issues and Crisis Management in a Convergent Environment'
    • Turnbull, N. (2000), 'Issues and Crisis Management in a Convergent Environment', Journal of Public Affairs, Volume 1, Number 1, pp. 85-92.
    • (2000) Journal of Public Affairs , vol.1 , Issue.1 , pp. 85-92
    • Turnbull, N.1
  • 31
    • 71549154315 scopus 로고    scopus 로고
    • 'Online PR: Your Reputation is Online'
    • (3 February 2008)
    • Van Vark, C. (2004, March 4), 'Online PR: Your Reputation is Online', Revolution, Volume 42. http://www.brandrepublic.com/News/204318/ ONLINE-PR-reputation-online/ (3 February 2008).
    • (2004) Revolution , vol.42
    • Van Vark, C.1
  • 32
    • 49049110313 scopus 로고    scopus 로고
    • 'Crisis Management's Real - Time Frontier: Using New Technology to Secure Critical Data'
    • West, M.B. (2003), 'Crisis Management's Real - Time Frontier: Using New Technology to Secure Critical Data', Public Relations Strategist, Volume 9, Number 3, pp. 30.
    • (2003) Public Relations Strategist , vol.9 , Issue.3 , pp. 30
    • West, M.B.1
  • 33
    • 34547210939 scopus 로고    scopus 로고
    • FL: Wikimedia Foundation Inc. (13 December)
    • Wikipedia: The Free Encyclopedia, FL: Wikimedia Foundation Inc. http://en.wikipedia.org/wiki/Phishing (13 December 2007).
    • (2007) Wikipedia: The Free Encyclopedia


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.