E-government and organisational transformation of government: Black box revisited?

Government Information Quarterly

Volumn 31, Issue 1, 2014, Pages 108-118

  Nograšek, Janja ^a   Vintar, Mirko ^a  

^a UNIVERSITY OF LJUBLJANA   (Slovenia)

Author keywords

Leavitt's model; Organisational transformation; Second order change; Socio technical theory; Technological determinism; Technology role

Indexed keywords

EID: 84895908031     PISSN: 0740624X     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.giq.2013.07.006     Document Type: Article

References (91)

1. Al-Shehry A., Rogerson S., Fairweather N.B., Prior M. The motivations for change towards e-government adoption: Case studies from Saudi Arabia. Paper presented at the eGovernment Workshop '06 (eGov06)-UB8 3PH, London, UK 2006.
2. Appelbaum S.H. Socio-technical systems theory: An intervention strategy for organizational development. Management Decision 1997, 35(6):452-463.
3. Ashworth R., Boyne G., Delbridge R. Escape from the iron cage? Organizational change and isomorphic pressures in the public sector. Journal of Public Administration Research and Theory 2009, 19(1):165-187.
4. Bekkers V. E-government and the emergence of virtual organizations in the public sector. Information Polity 2003, 8(3/4):89-102.
5. Bellamy C., Taylor J. Governing in the information age 1998, Open University Press, Buckingham.
6. Bostrom R.P., Heinen J.S. MIS problems and failures: A socio-technical perspective. MIS Quarterly 1977, 1(3):17-32.
7. Burke W.W. Organization Change, Theory and Practice 2008, Sage Publications, Thousand Oaks, CA. 2nd ed.
8. Burke G., Peppard J. Examining business process reengineering: Current perspectives and research directions 1995, Kogan Page, London.
9. Bush Kimball M. Mandated state-level open government training programs. Government Information Quarterly 2011, 28(4):474-483.
10. Chandler D. Technological or media determinism. Computed-Mediated Communication Magazine 1996, (Retrieved May, 2010, from. http://www.waena.org/ktm/week1/TechorMediaDeterminism.pdf).
11. Chen Y.C., Perry J. Outsourcing for e-government: Managing for success. Public Performance & Management Review 2003, 26(4):404-421.
12. Cordella A., Iannacci F. Information systems in the public sector: The e-government enactment framework. Journal of Strategic Information Systems 2010, 19(1):52-66.
13. Cordella A., Willcocks L. Outsourcing, bureaucracy and public value: Reappraising the notion of the "contract state". Government Information Quarterly 2010, 27(1):82-88.
14. Cummings T.G., Worley C.G. Organization development and change 2001, South-Western College Publishing, Ohio. 7th ed.
15. Daft R.L., Murphy J., Willmott H. Organization theory and design 2010, Cengage learning EMEA, Hampshire.
16. Daly J.A. Studying the impacts of the internet without assuming technological determinism. ASLIB Proceedings 2000, 52(8):285-300.
17. Danziger J.N., Kraemer K.L., Dunkle D.E., King J.L. Enhancing the quality of computing service: Technology, structure, and people. Public Administration Review 1993, 53(2):161-169.
18. Davenport T.H. Process innovation: Reengineering work through information technology 1993, Harvard Business Press, Boston.
19. Davenport T.H., Short J.E. The new industrial engineering: Information technology and business process redesign. Management Review 1990, 31(4):11-27.
20. Davis G.B., Lee A.S., Nickles K.R., Chattherjee S., Hartung R., Wu Y.Y. Diagnosis of an information system failure: A framework and interpretive process. Information & Management 1992, 23(2):293-318.
21. Devadoss P.R., Pan S.L., Huang J.C. Structurational analysis of e-government initiatives: A case study of SCO. Decision Support Systems 2002, 34(3):253-269.
22. Elnaghi M., Alshawi S., Missi F. A leadership model for e-government transformation. Proceedings of the European and Mediterranean Conference on Information Systems 2007 (EMCIS 2007), Valencia, Spain 2007.
23. Fountain J. Building the virtual State. Information technology and institutional change 2001, Brookings Institution Press, Washington, DC.
24. French W.L., Bell C.H., Zawacki R.A. Organization development and transformation 2005, Mc Graw Hill, New York. 6th ed.
25. Friedlander A. Is digital government good government?. The Magazine on Information Impacts 2000, (Retrieved June, 2010, from. http://www.cisp.org/imp/october_2000/10_00contents.htm).
26. Frumkin P., Galaskiewicz J. Institutional isomorphism and public sector organizations. Journal of Public Administration Research and Theory 2004, 14(3):283-307.
27. Gascó M. New technologies and institutional change in public administration. Social Science Computer Review 2003, 21(1):6-14.
28. Goldsmith S., Eggers W.D. Governing by network: The new shape of the public sector 2004, Brookings Institution Press, Washington, DC.
29. Greenwood R., Hinings C.R. Understanding radical organizational change: Bringing together the old and the new institutionalism. The Academy of Management Review 1996, 21(4):1022-1054.
30. Groznik A., Trkman P. Upstream supply chain management in e-government: The case of Slovenia. Government Information Quarterly 2009, 26(3):459-467.
31. Hammer M., Champy J. Reengineering the corporation: A manifesto for business revolution 1993, Harper Business, New York.
32. Heeks R., Bailur S. Analyzing e-government research: Perspectives, philosophies, theories, methods, and practice. Government Information Quarterly 2007, 24(2):243-265.
33. Ho A.T.K. Reinventing local governments and the e-government initiative. Public Administration Review 2002, 62(4):434-444.
34. Indihar Štemberger M., Jaklič J. Towards e-government by business process change-A methodology for public sector. International Journal of Information Management 2007, 27(4):221-232.
35. Indihar Štemberger M., Kovačič A., Jaklič J. A methodology for increasing business process maturity in public sector. Interdisciplinary Journal of Information, Knowledge, and Management 2007, 2:119-133.
36. Ivanko Š. Strukture in procesi v organizaciji 2002, Fakulteta za upravo, Ljubljana.
37. Jaeger P.T., Bertot J.C. Transparency and technological change: Ensuring equal and sustained public access to government information. Government Information Quarterly 2010, 27(4):371-376.
38. Jones G.R. Organizational theory, design, and change 2009, Pearson Prentice Hall, New Jersey. 6th ed.
39. Kast F.E., Rosenzweig J.E. Organization and management: A systems and contingency approach 1985, McGraw-Hill Book Company, New York.
40. Keen G.W. Information systems and organizational change. Communications of the ACM 1981, 24(1):24-33.
41. Kim S., Kim H.J., Lee H. An institutional analysis of an e-government system for anti-corruption: The case of OPEN. Government Information Quarterly 2009, 26(1):42-50.
42. Kim H.J., Pan G., Pan S.L. Managing IT-enabled transformation in the public sector: A case study on e-government in South Korea. Government Information Quarterly 2007, 24(2):338-352.
43. Kovačič A., Bosilj Vukšić V. Management poslovnih procesov. Prenova in informatizacija poslovanja s praktičnimi primeri 2005, GV Založba, Ljubljana.
44. Kovačič A., Jaklič J., Indihar Štemberger M., Groznik A. Prenova in informatizacija poslovanja 2004, Ekonomska fakulteta, Ljubljana.
45. Kovačič A., Peček B. Prenova in informatizacija delovnih procesov 2002, Visoka upravna šola, Ljubljana.
46. Kraemer K., King J.L. Information technology and administrative reform: Will e-government be different?. International Journal of Electronic Government Research 2006, 2(1):1-20.
47. Kunstelj M., Vintar M. Evaluating the progress of e-government development: A critical analysis. Information Polity 2004, 9(3/4):131-148.
48. Lawson C. Technology, technological determinism and the transformational model of technical activity. Contributions to social ontology 2007, 32-49. Routledge, London. C. Lawson, J. Latsis, N. Martins (Eds.).
49. Layne K., Lee J. Developing fully functional e-government: A four stage model. Government Information Quarterly 2001, 18(2):122-136.
50. Lazer D. How to maintain innovation.gov in a networked world?. Digital Government Workshop at the Kennedy School of Government 2002, Harvard University, (Retrieved January, 2010, from. http://www.umass.edu/digitalcenter/events/2002Workshop/Papers/lazer_maintain.pdf).
51. Leavitt H.J. Applied organization change in industry: structural, technical, and human approaches. New perspectives in organizational research 1964, 55-71. Wiley, Chichester. S. Cooper, H.J. Leavitt, K. Shelly (Eds.).
52. Leitner C., Kreuzeder M. Organisational changes, skills and the role of leadership required by eGovernment. Electronic Government: 4th International Conference, EGOV 2005, Proceedings, LCNS 2005, Vol. 3591:210-217. Springer-Verlag, Berlin/Heidelberg.
53. Levy A. Second-order planned change: Definition and conceptualization. Organizational Dynamics 1986, 15(1):5-20.
54. Levy A., Merry U. Organizational transformation 1986, Praeger Publishers, New York.
55. Lucas H.C., Baroudi J. The role of information technology in organization design. Journal of Management Information Systems 1994, 10(4):9-23.
56. Luna-Reyes L.F., Gil-Garcia J.R. Using institutional theory and dynamic simulation to understand complex e-government phenomena. Government Information Quarterly 2011, 28(3):329-345.
57. Lyytinen K., Newman M. Explaining information systems change: a punctuated socio-technical change model. European Journal of Information Systems 2008, 17:589-613.
58. Maniatopoulos G. E-government movements of organizational change: A social shaping approach. Proceedings of the 4th International Critical Management Studies Conference-Critique and Inclusivity: Opening the Agenda, Cambridge, UK 2005.
59. Mohammad K. E-leadership: The emerging new leadership for the virtual organization. Journal of Managerial Sciences 2009, 3(1):1-21.
60. Moon M.J. The evolution of e-government among municipalities: Rhetoric or reality?. Public Administration Review 2002, 62(4):424-433.
61. Murphy J. Beyond e-government the world's most successful technology-enabled transformations, executive summary. INSEAD the business school for the world 2005, (Retrieved May, 2010, from. http://www.localtgov.org.uk/).
62. Nye J. Information technology and democratic governance. Governance.com: Democracy in the information age 2002, 1-16. Brookings Institution Press, Washington, DC. R.A. Goldwin (Ed.).
63. O'Donnell O., Boyle R., Timonen V. Transformational aspects of e-government in Ireland: Issues to be addressed. Electronic Journal of e-Government 2003, 1(1):23-32.
64. OECD Information technology as an instrument of public management reform: A study of OECD countries. OECD Working Paper No. 99 1998, OECD, Paris.
65. Okot-Uma R.W. Electronic governance: Reinventing good governance Retrieved January, 2010, from. http://vallenacional.gob.mx/work/sites/ELOCAL/resources/LocalContent/1192/9/Okot-Uma.pdf.
66. Pollitt C. Bureaucracies remember, post-bureaucratic organizations forget?. Public Administration 2009, 87(2):198-218.
67. Pollitt C. Technological change: A central yet neglected feature of public administration. NISPAcee Journal of Public Administration and Policy 2010, 3(2):31-53.
68. Pugh D., Hickson D., Hinings C.R., Turner C. Dimensions of organization structure. Administrative Science Quarterly 1968, 13(1):65-105.
69. Rozman R., Kovač J., Koletnik F. Management 1993, Gospodarski vestnik, Ljubljana.
70. Schein E.H. Organizational culture and leadership 1992, Jossey Bass, San Francisco. 2nd ed.
71. Schein E.H. The corporate culture survival guide 1999, Jossey Bass, San Francisco.
72. Schnetzer R. Business process reengineering (BPR) und workflow-management-systeme (WFMS). Theorie und Praxis in der Schweiz 1997, Aachen, Shaker Verlag.
73. Scholl H.J. Organizational transformation through e-government: Myth or reality?. Electronic Government: 4th International Conference, EGOV 2005, Proceedings, LCNS 2005, Vol. 3591:1-11. Springer-Verlag, Berlin/Heidelberg. M.A. Wimmer, R. Traunmüller, T. Grönlund, K. Viborg Andersen (Eds.).
74. Scholl H.J. Electronic government: Information management capacity, organizational capabilities, and the sourcing mix. Government Information Quarterly 2006, 23(1):73-96.
75. Scholl H.J., Kubicek H., Cimander R., Klischewski R. Process integration, information sharing, and system interoperation in government: A comparative case analysis. Government Information Quarterly 2012, 29(3):313-323.
76. Smith K.K. Philosophical problems in thinking about organizational change. Change in organizations 1982, 316-374. Jossey Bass, San Francisco. 1st ed. P.S. Godman, Associates (Eds.).
77. Spanos E.Y., Prastacos G.P., Poulymenakou A. The relationship between information communication technologies adoption and management. Information & Managemnet 2002, 39(8):659-675.
78. Traunmueller R., Wimmer M.A. E-Government: The challenges ahead. Proceedings of the 3rd International Electronic Government Conference (EGOV 2004), Zaragoza, Spain 2004.
79. Travica B. Information politics and information culture: A case study. Informing Science Journal 2005, 8:211-244.
80. Tseng P.T., Yen D.C., Hung Y.C., Wang N.C. To explore managerial issues and their implications on e-government deployment in the public sector: Lessons from Taiwan's Bureau of Foreign Trade. Government Information Quarterly 2008, 25(4):734-756.
81. Valkenburg P.M., Jochen P. Social consequences of the internet for adolescents: A decade of research. Current Directions in Psychological Science 2009, 18(1):1-5.
82. Van Veenstra A.F., Janssen M., Tan Y.H. Towards an understanding of e-government induced change-Drawing on organization and structuration theories. Electronic Government: 9th International Conference, EGOV 2010, Proceedings, LNCS 2010, Vol. 6228:1-12. Springer-Verlag, Berlin/Heidelberg. M.A. Wimmer, J.L. Chappelet, M. Janssen, H.J. Scholl (Eds.).
83. Van Wert J. Questions about e-government. Digital Government Workshop at the Kennedy School of Government 2002, Harvard University, (Retrieved December, 2009, from. http://www.hks.harvard.edu/cbg/dgworkshop/vanwert2.pdf).
84. Vintar M. E-uprava-Pogled pod lupino. E-uprava: izbrane razvojne perspektive 2004, 3-12. Fakulteta za upravo, Ljubljana. M. Vintar, J. Grad (Eds.).
85. Vintar M., Nograšek J. How much can we trust different e-government surveys? The case of Slovenia. Information Polity 2010, 15(3):199-213.
86. Weerakkody V., Dhillon G. Moving from e-government to t-government: A study of process reengineering challenges in a UK local authority perspective. International Journal of Electronic Government Research 2008, 4(4):1-16.
87. Weerakkody V., Janssen M., Dwivedi Y.K. Transformational change and business process reengineering (BPR): Lessons from the British and Dutch public sector. Government Information Quarterly 2011, 28(3):320-328.
88. Willson T. User modeling: A global perspective. Anales De Documentation 1999, 2:95-102.
89. Yang G. The power of the internet in China: Citizen activism online 2009, Columbia University Press, Columbia.
90. Yang T.M., Maxwell T.A. Information-sharing in public organizations: A literature review of interpersonal, intra-organizational and inter-organizational success factors. Government Information Quarterly 2011, 28(2):164-175.
91. Yildiz M. E-government research: Reviewing the literature, limitations and ways forward. Government Information Quarterly 2007, 24(3):646-665.